I had an absolutely incredible stay at Sunscape in Ixtapa. The moment I arrived, I was warmly welcomed by the staff and offered a refreshing drink. The room I was given had a stunning partial ocean view on the 21st floor, with comfortable beds and a stocked mini bar. The housekeeping staff did an excellent job of keeping the room clean and tidy throughout my stay. The beach was beautiful, and though the ocean was somewhat dangerous with a black flag, the sunsets were breathtaking. The highlight of my experience was the exceptional service provided by the staff. A special shout out to Jorge Luis Sanchez, the Chief Concierge, who went above and beyond to accommodate our vegetarian dietary preferences. The whole staff, including Benito, Hannia, Nadia, Rosy. The only drawback was the sporadic internet availability, limited to the lobby. I highly recommend this hotel for a WOW experience.

A wonderful experience. Special note of thanks to maid. Super bed, we slept like babies...

We had a fantastic stay at this hotel. The room was spacious and clean, with a comfortable king size bed and a balcony with an ocean view. The large shower was a wonderful feature. The staff were very friendly and helpful. The restaurants offered a good variety of food choices and the service was excellent. The pool area was not crowded and there were plenty of loungers and shade available. The hotel is located where the lagoon meets the ocean, down the beach to the right of the resort. It is also close to shops and bars. The breakfast was delicious and the staff were attentive and friendly. this is a very nice hotel.

Everything was fantastic.

Spacious rooms, ocean view, friendly staff, good food, great pool.

Nothing, no complaints at all.

Great service and friendly staff. The room was spacious and comfortable. Walking distance to shops and restaurants. The pool area was nice and not crowded.

Limited food options, and no food allowed in the pool area. The beach was not good for swimming as the surf was dangerous.

We had an amazing experience at this luxurious hotel. The location was perfect, close to everything we needed. The staff went above and beyond to make our stay comfortable and enjoyable. The room was spacious and clean, with a beautiful view of the ocean from the balcony. The hotel offered a variety of restaurants with delicious food choices. The pool area was never crowded, with plenty of loungers and shade available. The beach in front of the hotel was pristine and provided a relaxing atmosphere.

We would recommend this hotel to anyone looking for a luxurious and comfortable stay.

The resort is located in a desirable area close to shops and bars, as well as where the lagoon meets the ocean. The Grill restaurant has a great selection of food. Rooms are spacious with comfortable beds, clean bathrooms, and great views. The staff is friendly and helpful, going above and beyond to make guests feel at home.

The hours of the bars and food service are inconvenient, and there should be at least one 24-hour option available.

Check-in and check-out seamless, spacious and clean room, comfortable king-size bed with balcony and ocean view, large shower instead of bathtub, friendly and helpful staff.

We had a great stay at this hotel! Best aspects were the cleanliness of the room, the hotel facilities, the location close to shops and bars, and the staff. The room was spacious, clean, and comfortable. The hotel had a great pool area, with lots of loungers and shade available. The breakfast had a good variety of options. The staff were all very friendly, attentive, and helpful.

Nothing, all was good.

I stayed at this hotel during Christmas and it wasn't the best experience. However, I must say that the complimentary shuttle to the nearby shopping mall and the free wifi were quite helpful. Additionally, the hotel is located near the beach and had a good view of the ocean. One more advantage is that the staff was friendly and welcoming.

I did not enjoy my stay in this hotel. The food was mediocre and served at limited hours, which did not align with my schedule.

Great service and clean rooms with excellent ocean views. The location was convenient, with plenty of shopping and restaurants nearby. The beach was beautiful and the drink service on the beach was great.

The food was mediocre, and the beach vendors were annoying. The hotel could use some renovations, especially new sheets, towels, and mattresses.