Sandos Caracol Beach Resort & Spa Playa del Carmen

5 stars

Carretera Cancun, Chetumal, Km.295 Solidaridad, Playa Del Carmen, Quintana Roo., Playa del Carmen, Mexico, 77710

Sandos Caracol Beach Resort & Spa Facilities Hotel information

Sandos Caracol Beach Resort & Spa Exterior Beach

Sandos Caracol Beach Resort & Spa Exterior Caracol Airview

Sandos Caracol Beach Resort & Spa Exterior Hotel Caracol

Sandos Caracol Beach Resort & Spa Interior

Video Tour

Overview

A 5-star Sandos Caracol Beach Resort & Spa enjoys a unique setting overlooking the Caribbean Sea. It is set on the beach front and offers aqua park, sauna and table tennis.

Rooms

This family hotel comprises of 996 guestrooms with essential amenities such as air conditioning, minibar and flat-screen TV.

Eat

Due to its international and Italian meals, the on-site restaurant is ideal for spending time in.

Internet

Hotel high-speed internet access is available in public areas
and the rate is USD 5 per 30 minutes

Guest Parking

Free Private hotel parking is possible on site.

Year renovated 2006. Number of rooms 996.

Location

What's nearby?

20 minutes away from Playa del Carmen Maritime Terminal. 10 minutes away from Playa del Carmen city center.

The hotel is surrounded by gardens.

Distance to:

City Center - 1.0km
Airport Cozumel - 19.8km

Rooms

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VIP Double Room Garden view King Size Bed		Check Prices

Deluxe Twin Room Two Single Beds		Check Prices

Classic Twin Room Two Single Beds		Check Prices

Club Superior Suite		Check Prices

Standard Double Room Double Bed		Check Prices

Double Room Pool view King Size Bed		Check Prices

Standard Room Garden view Double Beds		Check Prices

Penthouse		Check Prices

VIP Penthouse King Size Bed		Check Prices

Twin Room Ocean view Two Single Beds		Check Prices

Standard Junior Suite Double Bed or Two Single Beds		Check Prices

VIP Suite King Size Bed		Check Prices

Standard Twin Room Two Single Beds		Check Prices

Club Deluxe Suite		Check Prices

Deluxe Double Room Double Bed		Check Prices

VIP Room Ocean view, Garden view Double Beds or 1 King or 2 Queen beds		Check Prices

Facilities

General	Free parking Car rental Currency exchange Tour desk Barber/Beauty Shop 24-Hour Front Desk
Activities	Spa & wellness center
Services	Ticket service Dry cleaning
Room facilities	Non-smoking rooms Air conditioning Room service Terrace
Dining facilities	Breakfast Breakfast buffet Bar Restaurant
Meeting facilities	Meeting/banquet facilities
Children's facilities	Child care Children's play area Game room
Facilities for people with disabilities	Rooms/facilities for people with disabilities
Leisure and relaxation facilities	Jacuzzi

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Guest feedback

Read hotel reviews

The staff were fabulous and every employee we encountered was friendly.
The staff was friendly and the room as you would expect was big.
The food is very good, the spa is really nice.

Average guest rating

Very good

3.4

Based on 159 reviews

Policies

Check-In	from 3 pm
Check-Out	until 12 pm
Children and extra beds	One child under the age of 2 may stay for free. Maximum capacity of extra beds in a room is 1.
Pets	Pets are not allowed

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Sandos Hotel Playa Del Carmen LocationShare this map

Legend

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General

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Popular areas	City Center - 1.0km
General	Terminal foránea de autobuses ADO - 700 m 28 de Julio Square - 900 m Church of Guadalupe - 1.5km
Marina	Playa del Carmen Maritime Terminal - 1.6km

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Videos

Video Tour

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Sandos Caracol Beach Resort & Spa Reviews

Guest reviews are submitted by our customers after their stay at Sandos Caracol Beach Resort & Spa

Average guest rating:

3.4Based on 159 reviews

Service 3.0
Value 3.8
Dining 4.2
Location 3.9
Rooms 3.0

Individual guest reviews

Reviews are ordered by language and date with a maximum of 25 reviews.

Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.0

Room safe included, tv, nice large bathrooms, shower and good dinner restaurants. Lovely light lunches and fruit available all afternoon, we all especially liked the Asian A la carte, facilities on the whole also excellent.
My ratings for this hotel are:
- 3 Rooms
- 5 Service
- 5 Dining
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 2.5

Our room was right by the adult pool, perfect to relax by, the buffets offered were great.
My ratings for this hotel are:
- 3 Rooms
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.2

Nice cocktail, overall good food and beautiful well maintained gardens.

Not a great swimming beach and internet/phone connections very poor.
My ratings for this hotel are:
- 4 Location
- 4 Rooms
- 4 Service
- 5 Dining
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.4

We preferred the buffets just for more variety and good facilities.
My ratings for this hotel are:
- 4 Service
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.6

Friendly staff, great bathroom and i tried the Italian buffet and was fabulous too.
My ratings for this hotel are:
- 5 Rooms
- 4 Service
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 2.5

Staff were helpful and for the most part pleasant, the room we had was probably one of the best offered. The food was good.
My ratings for this hotel are:
- 2 Rooms
- 3 Service
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 2.7

Great service, everyone was very friendly, about half of the rooms smelled strong of mildew/mold and the reserved restaurants were very good also.
My ratings for this hotel are:
- 2 Rooms
- 3 Service
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 3.5

Some rooms were a long walk away and the 'La Laguna' buffet restaurant had a variety of food and tasted great.
My ratings for this hotel are:
- 4 Rooms
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 5.0

The rooms were very spacious and clean, the service in the restaurants and the coffee bar was great.
My ratings for this hotel are:
- 5 Rooms
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 5.0

The water was always very hot and the service was second to none the food was delicious.
My ratings for this hotel are:
- 5 Rooms
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 5.0

The jungle setting is really cool, bathrooms are nice and the variety of food and drink is exceptional.
My ratings for this hotel are:
- 5 Rooms
- 5 Value
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 3.0

Stay away from the Mexican buffet, is by far the worst, and Oriental and international cuisine is available at El Templo and La Laguna respectively.
My ratings for this hotel are:
- 3 Value
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 3.0

Wine comes out of a tap, and champagne is really cheap stuff, your drinks will become much more enjoyable.
My ratings for this hotel are:
- 3 Value
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.9

Our stay at this resort was fantastic and the service all the way around was great. The bathrooms were always clean and all of the waiting and bar staff were very pleasant and helpful. The food was excellent.
My ratings for this hotel are:
- 5 Rooms
- 5 Service
- 5 Value
Sandos Caracol Beach Resort & Spa Playa del Carmen
Average rating: 4.1

The best place to book ur meal was the Chinese one, the staff were fantastic and the room was 84 degrees and very hot. The food was pretty good.
My ratings for this hotel are:
- 3 Rooms
- 5 Service
- 5 Value

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Sandos Caracol Beach Resort & Spa Playa del Carmen

Overview

Rooms

Eat

Internet

Guest Parking

Location

Distance to:

Rooms

Availability Guaranteed lowest rates

Facilities

Guest feedback

Very good

Policies

Availability

Sandos Hotel Playa Del Carmen LocationShare this map

Availability Guaranteed lowest rates

Availability Guaranteed lowest rates

Sandos Caracol Beach Resort & Spa Reviews

Individual guest reviews

Availability Guaranteed lowest rates

Why book with us?

Availability
Guaranteed lowest rates

Availability
Guaranteed lowest rates

Availability
Guaranteed lowest rates

Availability
Guaranteed lowest rates