Sandos Caracol Beach Resort & Spa Playa del Carmen

5 stars

Carretera Cancun, Chetumal, Km.295 Solidaridad, Playa Del Carmen, Quintana Roo., Playa del Carmen, Mexico, 77710

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Overview

A 5-star Sandos Caracol Beach Resort & Spa enjoys a unique setting overlooking the Caribbean Sea. It is set on the beach front and offers aqua park, sauna and table tennis.

Rooms

This family hotel comprises of 996 guestrooms with essential amenities such as air conditioning, minibar and flat-screen TV.

Eat

Due to its international and Italian meals, the on-site restaurant is ideal for spending time in.

Internet

Hotel high-speed internet access is available in public areas
and the rate is USD 5 per 30 minutes

Guest Parking

Free Private hotel parking is possible on site.

Year renovated   2006.  Number of rooms   996.

hotel Sandos Caracol Beach Resort & Spa Playa del Carmen Playa del Carmen location

20 minutes away from Playa del Carmen Maritime Terminal. 10 minutes away from Playa del Carmen city center.

The hotel is surrounded by gardens.

Distance to:

  • City Center - 1.0km
  • Airport Cozumel - 19.8km

Rooms

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VIP Double Room

Garden view

King Size Bed

Sandos Caracol Beach Resort & Spa VIP Double Room Junior Suite with Jacuzzi (2 adults + 3 children)
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Sandos Caracol Beach Resort & Spa VIP Double Room Junior Suite with Jacuzzi (2 adults + 3 children)
    Deluxe Twin Room

    Two Single Beds

    Sandos Caracol Beach Resort & Spa Deluxe Twin Room Deluxe Room (2 adults + 1 child)
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    Sandos Caracol Beach Resort & Spa Deluxe Twin Room Deluxe Room (2 adults + 1 child)
    Classic Twin Room

    Two Single Beds

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    Club Superior Suite

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    Standard Double Room

    Double Bed

    Sandos Caracol Beach Resort & Spa Standard Double Room Standard Room (2 adults + 2 children)
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    Sandos Caracol Beach Resort & Spa Standard Double Room Standard Room (2 adults + 2 children)
    Double Room

    Pool view

    King Size Bed

    Sandos Caracol Beach Resort & Spa Double Room Junior Suite with Jacuzzi (2 adults + 3 children)
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    Sandos Caracol Beach Resort & Spa Double Room Junior Suite with Jacuzzi (2 adults + 3 children)
      Standard Room

      Garden view

      Double Beds

      Sandos Caracol Beach Resort & Spa Standard Room Standard Room (2 adults + 2 children)
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      Sandos Caracol Beach Resort & Spa Standard Room Standard Room (2 adults + 2 children)
        Penthouse

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        VIP Penthouse

        King Size Bed

        Sandos Caracol Beach Resort & Spa VIP Penthouse Junior Suite with Jacuzzi (2 adults + 3 children)
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        Sandos Caracol Beach Resort & Spa VIP Penthouse Junior Suite with Jacuzzi (2 adults + 3 children)
          Twin Room

          Ocean view

          Two Single Beds

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          Standard Junior Suite

          Double Bed or Two Single Beds

          Sandos Caracol Beach Resort & Spa Standard Junior Suite Junior Suite with Jacuzzi (2 adults + 3 children)
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          Sandos Caracol Beach Resort & Spa Standard Junior Suite Junior Suite with Jacuzzi (2 adults + 3 children)
          VIP Suite

          King Size Bed

          Sandos Caracol Beach Resort & Spa VIP Suite Suite Ocean View
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          Sandos Caracol Beach Resort & Spa VIP Suite Suite Ocean View
            Standard Twin Room

            Two Single Beds

            Sandos Caracol Beach Resort & Spa Standard Twin Room Standard Room (2 adults + 2 children)
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            Sandos Caracol Beach Resort & Spa Standard Twin Room Standard Room (2 adults + 2 children)
            Club Deluxe Suite

            Sandos Caracol Beach Resort & Spa Club Deluxe Suite Deluxe Room (2 adults + 1 child)
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            Sandos Caracol Beach Resort & Spa Club Deluxe Suite Deluxe Room (2 adults + 1 child)
            Deluxe Double Room

            Double Bed

            Sandos Caracol Beach Resort & Spa Deluxe Double Room Deluxe Room (2 adults + 1 child)
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            Sandos Caracol Beach Resort & Spa Deluxe Double Room Deluxe Room (2 adults + 1 child)
            VIP Room

            Ocean view, Garden view

            Double Beds or 1 King or 2 Queen beds

            Sandos Caracol Beach Resort & Spa VIP Room Suite Ocean View
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            Sandos Caracol Beach Resort & Spa VIP Room Suite Ocean View
            Sandos Caracol Beach Resort & Spa VIP Room Suite Ocean View
            Sandos Caracol Beach Resort & Spa VIP Room Eco Tour

              Facilities

              General
              • Free parking
              • Car rental
              • Currency exchange
              • Tour desk
              • Barber/Beauty Shop
              • 24-Hour Front Desk
              Activities
              • Spa & wellness center
              Services
              • Ticket service
              • Dry cleaning
              Room facilities
              • Non-smoking rooms
              • Air conditioning
              • Room service
              • Terrace
              Dining facilities
              • Breakfast
              • Breakfast buffet
              • Bar
              • Restaurant
              Meeting facilities
              • Meeting/banquet facilities
              Children's facilities
              • Child care
              • Children's play area
              • Game room
              Facilities for people with disabilities
              • Rooms/facilities for people with disabilities
              Leisure and relaxation facilities
              • Jacuzzi

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              Guest feedback

              Read hotel reviews
              • The staff were fabulous and every employee we encountered was friendly.
              • The staff was friendly and the room as you would expect was big.
              • The food is very good, the spa is really nice.
              Average guest rating
              Very good
              3.4
              Based on  159 reviews

              Policies

              Check-In

              from  3 pm

              Check-Out

              until  12 pm

              Children and extra beds
              • One child under the age of 2 may stay for free. 
              • Maximum capacity of extra beds in a room is 1. 
              Pets

              Pets are not allowed

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              Availability




                Sandos Hotel Playa Del Carmen Location

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                • Stadiums
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                • General

                Hover above the icons to see hotel photo and details.

                Click the hotel to go to the main hotel page.

                Popular areas
                • City Center - 1.0km
                General
                • Terminal foránea de autobuses ADO - 700 m
                • 28 de Julio Square - 900 m
                • Church of Guadalupe - 1.5km
                Marina
                • Playa del Carmen Maritime Terminal - 1.6km

                Availability
                Guaranteed lowest rates

                Check-in date
                Check-out date
                Adults per room

                Video Tour

                Availability
                Guaranteed lowest rates

                Check-in date
                Check-out date
                Adults per room

                Sandos Caracol Beach Resort & Spa Reviews

                Guest reviews are submitted by our customers after their stay at Sandos Caracol Beach Resort & Spa

                Average guest rating:

                3.4Based on 159 reviews

                • Service 3.0
                • Value 3.8
                • Dining 4.2
                • Location 3.9
                • Rooms 3.0

                Individual guest reviews

                Reviews are ordered by language and date with a maximum of 25 reviews. 

                • Average rating: 4.0

                  Room safe included, tv, nice large bathrooms, shower and good dinner restaurants. Lovely light lunches and fruit available all afternoon, we all especially liked the Asian A la carte, facilities on the whole also excellent.

                  My ratings for this hotel are:

                  • 3 Rooms
                  • 5 Service
                  • 5 Dining
                • Average rating: 2.5

                  Our room was right by the adult pool, perfect to relax by, the buffets offered were great.

                  My ratings for this hotel are:

                  • 3 Rooms
                • Average rating: 4.2

                  Nice cocktail, overall good food and beautiful well maintained gardens.

                  Not a great swimming beach and internet/phone connections very poor.

                  My ratings for this hotel are:

                  • 4 Location
                  • 4 Rooms
                  • 4 Service
                  • 5 Dining
                • Average rating: 4.4

                  We preferred the buffets just for more variety and good facilities.

                  My ratings for this hotel are:

                  • 4 Service
                • Average rating: 4.6

                  Friendly staff, great bathroom and i tried the Italian buffet and was fabulous too.

                  My ratings for this hotel are:

                  • 5 Rooms
                  • 4 Service
                • Average rating: 2.5

                  Staff were helpful and for the most part pleasant, the room we had was probably one of the best offered. The food was good.

                  My ratings for this hotel are:

                  • 2 Rooms
                  • 3 Service
                • Average rating: 2.7

                  Great service, everyone was very friendly, about half of the rooms smelled strong of mildew/mold and the reserved restaurants were very good also.

                  My ratings for this hotel are:

                  • 2 Rooms
                  • 3 Service
                • Average rating: 3.5

                  Some rooms were a long walk away and the 'La Laguna' buffet restaurant had a variety of food and tasted great.

                  My ratings for this hotel are:

                  • 4 Rooms
                • Average rating: 5.0

                  The rooms were very spacious and clean, the service in the restaurants and the coffee bar was great.

                  My ratings for this hotel are:

                  • 5 Rooms
                • Average rating: 5.0

                  The water was always very hot and the service was second to none the food was delicious.

                  My ratings for this hotel are:

                  • 5 Rooms
                • Average rating: 5.0

                  The jungle setting is really cool, bathrooms are nice and the variety of food and drink is exceptional.

                  My ratings for this hotel are:

                  • 5 Rooms
                  • 5 Value
                • Average rating: 3.0

                  Stay away from the Mexican buffet, is by far the worst, and Oriental and international cuisine is available at El Templo and La Laguna respectively.

                  My ratings for this hotel are:

                  • 3 Value
                • Average rating: 3.0

                  Wine comes out of a tap, and champagne is really cheap stuff, your drinks will become much more enjoyable.

                  My ratings for this hotel are:

                  • 3 Value
                • Average rating: 4.9

                  Our stay at this resort was fantastic and the service all the way around was great. The bathrooms were always clean and all of the waiting and bar staff were very pleasant and helpful. The food was excellent.

                  My ratings for this hotel are:

                  • 5 Rooms
                  • 5 Service
                  • 5 Value
                • Average rating: 4.1

                  The best place to book ur meal was the Chinese one, the staff were fantastic and the room was 84 degrees and very hot. The food was pretty good.

                  My ratings for this hotel are:

                  • 3 Rooms
                  • 5 Service
                  • 5 Value

                Availability
                Guaranteed lowest rates

                Check-in date
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                Adults per room

                Why book with us?

                • No prepayments

                  Pay at the hotel, credit card details are only required to guarantee your booking.

                • Low prices

                  Enjoy our best price guarantee and special offers.

                • Free cancellations

                  Usually cancellations can be made without charge close to your arrival date (check policies).

                • Guaranteed room

                  You get instant confirmation directly from the hotel's reservation database.

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