Free transport service from the airport, excellent reception, and spacious rooms with a nice view. Convenient location near a bus stop for easy access to the metro station and restaurants in Songdo. Neat rooms with minimal noise.

Hotel was very clean. The a sauna was a nice surprise

The staff were very helpful and willing to help. The room is excellent in terms of cleanliness and comfort. The hotel is quite and you will not hear any external noise when you are in your room. The neighbourhood is beautiful and there are a lot of Korean and international restaurants. There is also a beautiful temple at the top of the hill just 20 minutes’ walk. There is no train station close by, but a short taxi trip (about $3.5) will take you to Dongchun station where there is a small mall and a supermarket open till midnight every night.

The staff were sweet and nice. The hotel was clean and friendly. Convenience stores and restaurants nearby. Comfy room with nice bathroom. Good breakfast with variety. Shuttle drivers were friendly.

Absolutely nothing.

helpful staff, extra effort to allow early check in appreciated.

The beds are comfortable and my room was spacious. The room was heated well although it was cold outside. Warm water in the shower was availabe immediately. The hotel is in a quiet area. The buffet offered a good variety of continental and korean food.

Some servicepeople could not speak English propperly. The average cleanliness of the dining hall "The Grays" could be improved (esp. windows and curtains). The room did not have lights at the bed, so it was not well lit for reading in bed.

We had a great stay at this hotel. The room was clean and comfortable, with a nice big desk and office chair. The bathroom was really nice, with a lovely bath. We also liked that there was a fridge in the room and two complimentary bottles of water. The breakfast had a good spread and we enjoyed it. The staff were helpful and accommodating. The hotel is located in a nice local neighborhood, with lots of restaurants nearby. We appreciated the shuttle service, especially the driver who picked us up late at night and welcomed us to this city.

None.

Spa / Sauna, Good room temperature control, breakfast, sorted out a room problem very efficiently.

Location is terrible, have to pay for basic things in the room, all prices exclude 10% VAT

Rooms small, Restaurant food poor.

Free transport service, excellent reception, comfy room and bed, nice bathroom, good breakfast spread, friendly shuttle drivers.

Nothing, all was good.

Staff was very friendly and rooms were nice

Price of the breakfast was quite expensive

Nice view towards the skyline of Songdo business district and Incheon bridge. Large and comfortable room.

Interieur (eg, carpet) slightly run down. Hotel would deserve some renovation.

During my stay at this hotel, I was pleasantly surprised by the level of luxury and comfort provided. The location of this place was ideal for my business trip in the Songo area, as it was close to the airport and there were many good restaurants in the surrounding area. The staff here were exceptional, providing excellent service, including room service and a daily housekeeping service. The room amenities were top-notch, as they provided everything I needed, from ironing facilities to a mini-bar. The soundproofed rooms ensured a peaceful and undisturbed sleep, and the free Wi-Fi allowed me to stay connected throughout my stay.

I would highly recommend this hotel to my friends.

Bad location - nearest train station is about 15 mins by taxi! Lots of nightclubs around and drunk people. Very far from Seoul city - around 2 hours by train! hotel staffs are not nice! they give you half hearted answers! They have no idea what their hotel can offer - 50% off Spa and Sauna intro card in room yet the staffs said no Spa only Sauna. Understanding of English is limited

Nice room

In the middle of nowhere: 10000 won by taxi dfrom incheon metro: only airport shuttle availble is limousine costing 45000; half-bottle of inexpensive French merlot in room cost 38000 won; reception staff woefully uniformed; a collossal rip-off