About us

Hey, welcome to Booked.net!

We are a team of travel enthusiasts always willing to make people closer to the world through touring. And we created an easy-to-use and choiceful platform that can encourage people to discover the world.

Nowadays, Booked.net is a reliable travelers’ assistant in finding their perfect accommodations.

Why travel around the globe with Booked.net?

We offer you over 400 000 of fancy hotels, grand villas, and cozy apartments, for perfect leisure and business trips worldwide;

We collaborate with above 50 suppliers to guarantee a variety of comfortable rooms to choose from;

Free cancellation and pay-later rates - the most convenient options to meet your plans;

More than 120 000 customers have become happier traveling worldwide with us;

Our website, operating in beyond 20 languages, ensures a particular understanding for you;

We publish the freshest travelers’ reviews every day to provide honest and accurate hotel descriptions;

Our helpful support has been recognized by 98% satisfied visitors.

We believe you’ll find an accommodation up to your taste here and you’ll get a smooth travel experience. You do have a choice with Booked.net!

West European division:

Ciliara Trading Limited
Strovolou 77, Strovolos Center, Office 204
Strovolos PC 2018 Nicosia, Cyprus
Phone: +357 22 000 571
Email: office@ciliara.com
Website: www.ciliara.com
Director: Hamervate LTD
Managing Board: Bogdan Pankiv, Oleksandr Protoven
Register number: 157423 | VAT ID: CY 10157423i

East European division:

Maklai LTD
Gagarina street #5
Khmelnitsky 28000, Ukraine
Phone: +380 44 528 06 79
Fax: +7 499 503 40 41
Email: support@booked.net
Website: www.maklai.com.ua
Director: Oleksandr Protoven
Register Number: 35305263

Asian division:

Booked.NET Asia Pte Ltd.
23 New Industrial Road, #04-08, Solstice Business Center
Singapore 586209
Email: office@booked.asia

Website: booked.asia
Register Number: 201718602G

Terms & Conditions

Introduction
These terms and conditions, as may be revised from time to time, are relevant to all our services directly or indirectly (through hotel providers) made available online, through any PC, laptop, desktop, mobile device. By accessing and using our (mobile) website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
By making a reservation with us you are deem to have accepted these terms and conditions and are legally bound by them.

These pages, the content and infrastructure of these pages, and the online booking service provided by us through the website are owned, operated and supplied by Booked.net for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Hotel Providers are ruled by separate terms and conditions, which govern the (B2B) commercial relationship we have with each of the Hotel Providers. Please note that the Hotel Providers may have, declare applicable and/or require (acceptance of) –additionally to the policies as exposed on the website, their own terms and conditions for the use, access and consummation of the Reservation (which may include certain disclaimers and limitations of liability).

Definitions
"Booked.net", "us", "we" or "our" means Booked.net, an online hotel booking system operated by the fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus. VAT Number is CY 10157423i. We act as an intermediary between hotels and users. This allows our site users to search and book accommodation online. The hotel descriptions we provide are based on information provided by hotels. We do our best to make sure that all information provided on this website is accurate, but we cannot guarantee that it is absolutely correct, complete, or up-to-date. References to “you” and “your” are to you, our customer.

"Website" means the (mobile) website on which the Booking Service is made available owned, controlled, managed, maintained and/or hosted by Booked.net.

"Accommodation" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Hotel Provider.

"Hotel Provider" means the professional provider of accommodation and any other travel or related product or service as from time to time available for Reservation on the Website (B2B/B2C).

"Booking Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Booked.net in respect of numerous products and services as from time to time made available by the Hotel Providers on the Website.

"Reservation" means the order, purchase, payment, booking or reservation of an accommodation.

Scope and nature of our Service
On our Website we provide an online platform through which the Hotel Providers can offer their products and service for order, purchase, reservation, hire, and through which visitors of the Website can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Booking Service). By using the Booking Service (e.g. by making a Reservation through the Booking Service), you enter into a direct (legally binding) contractual relationship with the Hotel Provider with which you make a reservation.

When you start making your Reservation, we act only as an intermediary between you and the Hotel Provider, transmitting the relevant details of your Reservation to the relevant Hotel Provider(s) and sending you a confirmation email for and on behalf of the Hotel Provider. Booked.net does not (re)sell, rent out, offer any (travel) product or service.

When rendering our Booking Service, the information that we expose is based on the information provided to us by the Hotel Providers. Although we will use reasonable skill and care while providing you with our Booking Service, we cannot guarantee that all information is accurate, complete or correct, nor can we be held liable for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel Provider is held responsible for the accuracy, completeness and correctness of the information (including the rates/fees/prices, policies & conditions and availability) displayed on our Website. Booked.net does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Hotel Provider (or its facilities, venue, products or services) made available.

Our Booking Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, products or services available on this Website for any commercial or competitive purpose.

Prices and We Price Match
The prices displayed on our Website as offered by the Hotel Providers are highly competitive. Relevant fees and taxes (including tourist/city tax) may be charged by the Hotel Provider in case of a no-show or cancellation.

All prices on the Booked.net website are per room for your entire stay, unless stated differently. These prices can be changed by the Hotel Provider. We show the price we get from the Hotel Provider for the room for the dates you select. Please check the room details to see what is included in the price and what is not.

Sometimes cheaper rates for a specific stay are available on our Website by the Hotel Providers, however, these rates may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant booking conditions and details thoroughly for any such conditions before making your reservation.

We want you to pay the lowest possible price for your product and service of choice. If you find your accommodation of choice booked through our Website, with the same booking conditions, at a lower rate on the Internet after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the We Price Match. Our We Price Match promise does not apply to non-accommodations related products and services.
To get the refund, please send us the link to the website with a cheaper rate within 24 hours from the moment of making your reservation.

The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in case of obvious errors or mistakes.

Credit card or bank transfer
Certain Hotel Providers, if applicable and available, offer the opportunity for Reservations to be paid (wholly or partly and as required under the payment policy of the Hotel Provider) to the Hotel Provider during the Reservation process by means of secure online payment (all to the extent offered and supported by your bank). You will not hold Booked.net liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Hotel Provider and not (re)claim any amount for any valid or authorized charge by the Hotel Provider (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.

For certain reservations, Booked.net facilitates (through third party payment processors) the payment of the relevant reservations (i.e. the payment facilitation service). Upon submitting your reservation request you authorize Booked.net (Ciliara Trading Limited), to facilitate hotel reservations on your behalf, including making payment arrangements with the Hotel Providers. Any payment facilitated by us will in each case constitute a payment of (part of) the booking price by you of the relevant reservation in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

For certain (non-refundable) rates or special offers, please note that Hotel Providers may require that payment is made by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Reservation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Reservation.

Pre-payment, cancellation and no-show
By making a Reservation with a Hotel Provider, you agree to the relevant cancellation and no-show policy of that Hotel Provider, and to any terms and conditions of the Hotel Provider that may be additionally applied to your Accommodation, including services exercised and/or products offered by the Hotel Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Hotel Provider can be obtained with the relevant Hotel Provider. The general cancellation and no-show policy of each Hotel Provider is made available on our Website on the Hotel Provider information pages, during the booking process and in the confirmation email. Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Hotel Provider in case of a no-show or charged cancellation. Please check your reservation details thoroughly for any such conditions before making your reservation. Please note that the Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Hotel Provider and the reservation. Cancellation and prepayment policies may change depending on segment, product or service of each Accommodation.

If you wish to review, change or cancel your Reservation, please go back to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation according to the Hotel Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully before making your reservation and remember to make further payments on time as may be required for the relevant reservation.

In the event of late or delayed arrival on the day of your check-in or if you arrive the next day, make sure to timely discuss this with the Hotel Provider so they know when to expect you to avoid cancellation of your Accommodation (Reservation) or charge of the no-show fee. If needed, our customer support team will help you with informing the Hotel Provider. Booked.net does not take any responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Hotel Provider.

Correspondence and communication
While managing your booking and by completing a Reservation, you agree to receive:

  • a confirmation email once you have made your reservation;

  • an email reminding you about your unfinished booking, if you haven’t completed your online booking;

  • an email which we may send to you promptly after your stay inviting you to complete our guest review form.

Booked.net may not be held liable or responsible for any communication by or with the Hotel Provider on or through its Website. Booked.net cannot guarantee that any request or communication will be received/read by, complied with, executed or accepted by the Hotel Provider.

In order to duly complete and secure your Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.

Any claim or complaint against Booked.net or in respect of the Booking Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the reservation (e.g. check-out date). Any claim or complaint that is submitted after the 30 days period may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.

Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).

Disclaimer
When rendering our Booking Service, the information that we disclose is based on the information provided to us by the Hotel Providers. Although we will use reasonable skill and care in performing our Booking Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Website. Booked.net does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Hotel Provider (or its facilities, venue, products or services) made available.

The information, software, products and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Booked.net does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the accommodation displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.).

We assume no liability for any submissions (photos/reviews/comments) posted or submitted by you. We have no obligation to post your comments; we reserve the right to determine which comments are published on the website. By uploading photos/images onto our system (for instance in addition to a review) you verify that you own the copyright to the photos/images and that you agree that Booked.net may use the uploaded photos/images on its website. By uploading these photos/images the person uploading the picture(s) accepts full juridical and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Booked.net publishing and using these photos/images. Booked.net does not own or endorse the photos/images that are uploaded. However we do not accept any liability for the use of your photos and comments by any third party. Booked.net cannot be held liable for veracity and validity of all pictures and reviews disclosed on the website. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, insulting, offensive or inappropriate material and does not contravene any third party (intellectual property right, copyright or privacy) rights. If the photos/images do not meet the aforementioned criteria they will not be posted and/or can be removed/deleted by Booked.net at any time and without prior notice.

Group Bookings. Booked.net does not provide group booking services. Therefore, you may not book more than 4 rooms online for the same hotel/stay dates. If you book more than 4 rooms in total in separate reservations, the Hotel Provider may either cancel your reservations or increase the price. Booked.net is not held liable or responsible for any cancellation by the Hotel Provider, or change in price made by the Hotel Provider.

In the (improbable) event that the hotel does not, for any reason have the required number and types of rooms available as per the Reservation, or in cases of force majeure the hotel retains the right to relocate you to an alternative hotel of an equivalent category for the same type of services. Booked.net shall not be held responsible for the non-fulfillment or inadequate fulfillment of the guaranteed or prepaid reservation in case of such cases. You also acknowledge that neither Booked.net nor the Hotel Provider accept any liability for any loss or damage suffered by or caused to you in consequence of the relocation. All costs involved in the transfer and in the modification are to be borne by the hotel firstly chosen.

Privacy Policy

Introductory
We, as Booked.net, accept that privacy has an important value for you, as for the user, and understand that making a reservation online involves a significant amount of trust on your part.
We highly appreciate the trust you have put in us by using the Booked.net services, and are committed to protecting the collection, use and disclosure of the personal details you provide us with.
We do respect your right to privacy and will only process personal information you give us in compliance with applicable data protection laws.

This Privacy Policy describes what kind of information we may collect about you, how we may collect and use it, who we may share it with and what choices you have concerning it. We encourage you to thoroughly read this Privacy Policy and our Terms and Conditions. By accessing and using Booked.net, you agree that you have read and understand this Privacy Policy and that you accept and assent to the privacy practices (and any uses and disclosures of your personal details) that are described in this Privacy Policy. If you do not agree with our policies and practices, you should discontinue using our services or accessing this Website.

We may occasionally revise and update this policy to reflect changes in the law, our personal data collection and use practices. These changes will be posted in this Privacy Policy. Therefore, you should periodically reassess this Privacy Policy so that you are up to date on our most current policies and practices.

Credit Card information
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. When you enter personal information during the reservation process your data is protected by Secure Socket Layer (SSL) technology to ensure the protection of the privacy of the exchanged data between clients and our servers.
Our booking service is compliant with PCI DSS certification, which is an information security standard created to increase controls around cardholder data and reduce credit card fraud. It is applied to organizations that handle such credit card brands as MasterCard, Visa, American Express, etc.

What information do we collect?
We collect your personal details that you provide us with when using this Website. Personal data may include your name, address, phone number, credit card details, email address, name and location of the accommodation and/or length of stay. Additionally, when using Booked.net services, even if you do not make a reservation, we may collect other certain information, such as your IP address, geographic data, your nationality, search preferences related to specific searches, which browser you are using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are making a reservation via a mobile device, we might also use data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

Travel Companion Information
When you make a reservation for someone else through our Website, we will ask personal information about that person. You should get the permission of other individuals before providing us with their personal details, as any access to view their information will be available only by entering your booking number and PIN-code on My bookings page.

How do we use your information?
The information you provide us with will be strictly used only for the following purposes:

  • processing your online reservations and ensuring you get the best possible service;

  • verifying your identity;

  • conducting market analysis and making general improvements to our site;

  • informing the hotel, you have chosen to stay in, about your reservation in order to obtain confirmation;

  • providing you with the services you request;

  • sending you your hotel booking confirmation and updates;

  • allowing our support personnel to provide assistance to you, if necessary.

Who does Booked.net share your information with?

  • Third-party service providers: We use service providers to process your personal information on our behalf. Third party service providers are bound by confidentiality clauses and are not allowed to use your personal details for other purposes than instructed by Booked.net.

  • Payment providers and (other) financial institutions: When a chargeback is requested for your Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your booking confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

  • Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal information to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.

In order to complete your reservation, we transfer relevant reservation details to the Hotel Provider you have booked with. Depending on the Reservation and the Hotel Provider, this can include your name, contact and payment details, the names of the guests travelling with you and any preferences or other information you specified when you made the Reservation. If you have a question about your Accommodation, we may contact the Hotel Provider and ask them to manage your request. Unless payment is made during the booking process via the Booked.net website, we will forward your credit card details to the booked Hotel Provider for further handling (assuming you have provided us with those details during your booking process). In cases of reservation-related disputes, we may give the Hotel Provider information about the reservation process as needed to handle the dispute. This may include a copy of your reservation confirmation as proof that the Reservation was actually made.

Information automatically collected from your computer
We automatically collect some information about your computer when you visit this Website. For example, we will collect your IP address and web browser software such as Firefox, Safari, or Internet Explorer. We may also collect data about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience, inhibiting fraud and providing you with a more effective service.

How can you control the personal data you have given to Booked.net?
The newly-released General Data Protection Regulation gives you the right, upon request, to access your personal data we hold about you and information about how this personal data is being processed. You also have the right to request removal of personal data related to you by contacting our Customer Service.

  • In case you want to inquire about any personal information we may have about you, please send us a written request by email to the address set out below. Please state “Request my personal data” in the subject line of your email and be sure to include your full name, address, your telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can verify your identity.

  • If any statement in this Policy is unacceptable to you, you have the right to request removal of your Personal Information (and/or that of other individuals for whom you made reservations) from our records. In order to ask that we delete your Personal Information, please, contact us by email and choose “Remove my personal data” as an email subject line.

Who is responsible for the processing of personal data via Booked.net and how to contact us?
Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus, controls the processing of personal data as described in this Privacy Policy.

Our contact details
Booked.net is an on-line hotel booking system devised by the fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus. VAT Number is CY 10157423i.

If you have any suggestions or remarks about this privacy statement, please send us an email to: customer.service@Booked.net or call us at +44 (0)20 3026 5047.

How we judge?

The aggregation process

The judging process begins with the collection of actual guest reviews made throughout the calendar year – from January 1 to December 31. Then the percentage of guests that rated the accommodation favourably be it “good”, “very good” or “excellent” are found.

Reviews are measured and combined depending on destination.

Other factors are considered in individual categories – for example when selecting the winners, finalists, highly recommended and recommended hotels in the “romantic” category, reviews left by couples are more influential.

  • We take the percentage of travellers who recommend accommodation at a country, regional and city or specific destination level for accommodation type, theme and star rating.
  • The accommodation rating is then compared with the average rating for accommodation at the same destination.
  • The accommodation’s average price per night for two people is then compared with the average price for the destination. The average price by destination is calculated across 2, 3 and 4-star hotels.
  • The final rating and price scores are then used to calculate the value score.

Benefits for travellers

The value score awarded to accommodation gives travellers assurance that the properties listed offer the best value for money in any destination.


Benefits for travellers

Best, Highly Recommended and Recommended accommodation will be automatically given a hotel award badge and presented with a certificate.

  • Showcase your success.
  • Stand out from your competitors.
  • Attract more guests.
  • Display your success via special badges tailor-made to be displayed on your hotel’s website.

About

The World Hotel Awards by Booked.net were established with the goal of providing traveller with lists of the best value for money accommodation in any destination worldwide.

Our awards are given after measuring and calculating a value for money score to generate lists for any destination.

To do this we:

  • Aggregate data from 18 global and local review sites.
  • Analyse more than 3 billion guest reviews for 300,000-plus accommodation types and categories.
  • Use an algorithm that measures the value score. The score is based on the level of customer satisfaction in the type of accommodation compared to the price you pay. This then allows us to list the best, highly recommended and recommended accommodation in every category.

The awards apply to any type of accommodation, from hotels to villas and apartments. Accommodation is awarded at a country, regional and city or specific destination level for accommodation type, theme and star rating.

The Best, Highly Recommended, and Recommended accommodation is awarded.