Customer Service

Need help? Browse our FAQ

What if I don’t have a credit card? Can I still book a room?

While a valid credit card is needed to make a booking at a hotel, you can make a reservation using another person’s card if you have the cardholder’s permission.

In this case you should enter the cardholder's details and state they have given you permission to make the reservation using their card alongside your booking information.

Why do I need to give my credit card details?

Your credit card details are requested to confirm and guarantee your reservation at a hotel.

We don’t charge your credit card. Card details may also be used to guard the hotel against a late cancellation or a no show, so it pays to check the hotel’s policies.

Your credit card details are encrypted and sent directly to the hotel.

Some hotels may pre-authorize your credit card to check its validity and liquidity, but any charges are usually reversed after this check has been completed.

Why has my credit card been charged before my arrival? does not charge your credit card. However, sometimes hotels pre-authorize your credit card before your arrival. Check the booking conditions in your confirmation e-mail in case the charge was part of the hotel’s reservation policy.

If you think the charge has been made incorrectly contact your bank and check whether it is a pre-authorization or contact the hotel that charged your card.

When do I pay for my stay at a hotel?

The hotel takes payment according to the conditions stated in the “Available rooms” section after you have entered booking dates and in your confirmation email. Some hotels reserve the right to pre-authorize your credit card before your arrival, while most take payment when you check-out.

Can I pay for my booking in advance?

Yes, but it depends on the hotel’s policies. There are two ways:

Firstly, choose a non-refundable rate. The amount can be charged after you have made a reservation and before your check-in date. Please check your credit card before your trip.

Second, after you make a flexible reservation you can contact the hotel and ask you be sent a credit card authorization form. You will fill in all necessary details and send it back to the hotel. The hotel will charge your credit card.

After you have made your reservation, you will see the confirmation page. This page displays a booking number and a PIN code on screen. This means your reservation is confirmed by the hotel and can be double-checked on the “My Bookings” page.

We will also send the confirmation code, PIN and your reservation details to you via a confirmation e-mail.

Please check whether you have entered your correct e-mail address.

Then, check both your inbox and spam folders for the confirmation e-mail in case it was marked as spam or junk.

You can also log in to “My Bookings” with your booking number and PIN code, which you received once you have finished the reservation, and check your confirmation there. cares about your security. We use the latest security-technology, namely:

  • Our server uses a "Secure Socket Layer" (SSL), which is the industry-standard technology for online business;
  • SSL certification - issued by Thawte.
All your personal information and credit card details are encrypted and transmitted directly to the hotel from our secure servers.

Yes, generally hotels do accept another credit cards or cash, but to make sure please contact the hotel directly.

A general cancellation policy is written on the hotel's page on You can check the cancellation policy of a particular hotel after you entered your dates and clicked on “free cancellation” under the line “Conditions”.

Show more questions