Dear General manager I am writing to you to complement...
Close to train, easy ride to get to city and sites. Friendly, multi-lingual people at front desk.
- Receptionist was very unfriendly. Never initiate to give assistance to clients.
Large rooms, but not very good lighting.
Delightful, friendly and very helpful hosts. Hanoks had en suite facilities and lovely bedding.
In general: This hotel is terrible.
Nice hotel, very clean and tidy. Could do with more comfy chairs on the outside.
Check in staff were discourteous, rooms below quality and noisy. Food in restaurant poor.