About us

Booked.net is an online hotel booking system operated by fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus.

The top tour operators, the direct contact with the territory, highly competitive rates, and our professional, multilingual staff ensure simple, fast and secure reservation of stay with value for money.

We provide an exceptional choice of hotels all over the world and convenient service for enthusiastic travelers. Our customers enjoy exclusive benefits and profitable deals. We carefully select our hotel partners and establish a dedicated relationship with them to offer you the best service. We make travelers’ dreams come true.

We offer accommodation from 1 to 5 stars including a wide range of different hotels, small to large-sized apartments, fully serviced villas and first class inns for every kind of need.

We offer you the most popular destinations worldwide and we keep adding new ones for your perfect escape. We provide a detailed and regularly updated description in different languages for every single accommodation. Our photo gallery let the customers choose the most suitable property for their stay.

Our customer support team guides travelers and helps them to find exactly what they are looking for.

Explore the world with BOOKED.NET!

Travel with us

Founded in 2007

Offices in 10 countries

Over 17.000 destinations worldwide

Over 100.000 room nights are booked per year

Descriptions in more than 20 languages

No additional fees

West European division:

Ciliara Trading Limited
Strovolou 77, Strovolos Center, Office 204
Strovolos PC 2018 Nicosia, Cyprus
Phone: +357 22 000 571
Email: office@ciliara.com
Website: www.ciliara.com
Director: Hamervate LTD
Managing Board: Bogdan Pankiv, Oleksandr Protoven
Register number: 157423 | VAT ID: CY 10157423i

East European division:

Maklai LTD
Gagarina street #5
Khmelnitsky 28000, Ukraine
Phone: +380 44 528 06 79
Fax: +7 499 503 40 41
Email: support@booked.net
Website: www.maklai.com.ua
Director: Oleksandr Protoven
Register Number: 35305263

Asian division:

Booked.NET Asia Pte Ltd.
23 New Industrial Road, #04-08, Solstice Business Center
Singapore 586209
Email: office@booked.asia

Website: booked.asia
Register Number: 201718602G

Terms & Conditions

Service description
Booked.net is an on-line hotel booking system operated by fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus. VAT Number is CY 10157423i. We act as an intermediary between hotels and users. This enables our site users to search and book hotel accommodation online. The hotel descriptions we provide are based on information provided by hotels. Although we do our utmost best to ensure that all information provided on this website is accurate, we cannot guarantee that all information is correct.

The prices on our site are very competitive. All prices on the Booked.net website are per room for your entire stay, unless stated differently. These prices can be changed by the hotels. We show the price we get from the hotel for this room for the dates you select. These are neither rack rates nor competitors' rates. Please check the room details to see what is included in the price and what is not.

We respect your privacy. We will not give your personal information to third parties under any circumstances. Please have a look at our Privacy Policy for further information.

Credit card guarantee
Hotels require credit card details in order to guarantee your reservation. Your credit card information are sent directly to the hotel you reserve. When you make a booking you will automatically enter into an agreement with the hotel you have chosen. Please be assured that some hotels can charge your credit card while booking and some not. So you should check the hotel's policies carefully.
Be assured that we take our responsibility regarding your credit card information very seriously. We use the industry standard "Secure Socket Layer (SSL)" technology to encrypt your credit card details. Our SSL certificate has been issued by Thawte. Therefore we can guarantee that every transaction made is 100% safe.

Best price guarantee
Booked.net provides you with the lowest room rates. If you find the same hotel room online, with the same booking conditions at a lower price within 24 hours of booking – we will refund the difference. To get the refund, please provide us with the details of the cheaper rate within 24 hours from the moment of making your reservation.

Please follow the instructions in the confirmation email in case you need to cancel your stay. If you cancel according to the cancellation policy of the hotel, it will be free of charge. We recommend you read the cancellation policy of the hotel carefully. If you cancel later than requested by the hotel or do not show up, the hotel might charge you a fee which is in most cases the equivalent of one night's stay. Note, we don't charge you any cancellation fees whatsoever. But some hotels may charge your credit card. You should check the hotel's policies.

Cardholder’s responsibilities
Booked.net maintains all authority to terminate or change any aspect of the site at any time. These Terms constitute the entire agreement between you and Booked.net concerning the Site. No waiver of any term of these Terms shall be considered a further or continuing waiver of such term or any other term, and the failure of either party to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. The English language text of these Terms and Conditions shall prevail over any translations thereof.

Booked.net has been compiled with the greatest possible care. Our services are based on the information provided by the hotels; for this reason the hotels remain responsible for the correctness of this information. Hotels can alter the information about their hotel, such as prices and availability, at any moment. We can therefore not guarantee that all the information is accurate.

Unless stated otherwise, the copyright of the material on this website is copyright of Booked.net.

Privacy statement

Privacy Policy
We take our responsibility regarding your privacy, very seriously. The information we request when making your reservation, is asked for in order to offer you a professional service.
We only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners, some of whom are located outside the European Economic Area, and our own professional advisers.

Credit Card information
We will not charge your credit card. Your credit card information is only required to guarantee your booking. You pay for your stay at the hotel.
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte.

Our server and network are protected by firewalls against unauthorized access making it totally safe to send us your credit card details.
Your credit card details will be kept until your arrival date at the hotel. After this date the details will be destroyed.

Control over your data
You always have the right to review the personal data you have stored with us. Please state 'request personal data' in the subject line of your email. If your personal data is incorrect, we will change it at your request. You can also ask us to remove your personal data from our database by sending us an email to the same email address.

When do we send you emails?
After you have made a booking you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as guarantee of the reservation. Sometimes we may send feedback emails after your stay at the hotel. If you do not wish to give us your opinion, you can let us know and we wil not request any further feedback. In the reservation process you can request our newsletter, which contains special offers and more information sent to your email.
But, if you no longer wish to receive emails from us, you can simply click on the unsubscribe link.

Our contact details
Booked.net is an on-line hotel booking system devised by fast-growing European company Ciliara Trading Limited, which is a private limited liability company, incorporated under the laws of Cyprus. VAT Number is CY 10157423i.

If you have any suggestions or remarks about this privacy statement, please send us an email to: customer.service@Booked.net or call us at +44 (0)20 3026 5047.

How we judge?

The aggregation process

The judging process begins with the collection of actual guest reviews made throughout the calendar year – from January 1 to December 31. Then the percentage of guests that rated the accommodation favourably be it “good”, “very good” or “excellent” are found.

Reviews are measured and combined depending on destination.

Other factors are considered in individual categories – for example when selecting the winners, finalists, highly recommended and recommended hotels in the “romantic” category, reviews left by couples are more influential.

  • We take the percentage of travellers who recommend accommodation at a country, regional and city or specific destination level for accommodation type, theme and star rating.
  • The accommodation rating is then compared with the average rating for accommodation at the same destination.
  • The accommodation’s average price per night for two people is then compared with the average price for the destination. The average price by destination is calculated across 2, 3 and 4-star hotels.
  • The final rating and price scores are then used to calculate the value score.

Benefits for travellers

The value score awarded to accommodation gives travellers assurance that the properties listed offer the best value for money in any destination.

Benefits for travellers

Best, Highly Recommended and Recommended accommodation will be automatically given a hotel award badge and presented with a certificate.

  • Showcase your success.
  • Stand out from your competitors.
  • Attract more guests.
  • Display your success via special badges tailor-made to be displayed on your hotel’s website.


The World Hotel Awards by Booked.net were established with the goal of providing traveller with lists of the best value for money accommodation in any destination worldwide.

Our awards are given after measuring and calculating a value for money score to generate lists for any destination.

To do this we:

  • Aggregate data from 18 global and local review sites.
  • Analyse more than 3 billion guest reviews for 300,000-plus accommodation types and categories.
  • Use an algorithm that measures the value score. The score is based on the level of customer satisfaction in the type of accommodation compared to the price you pay. This then allows us to list the best, highly recommended and recommended accommodation in every category.

The awards apply to any type of accommodation, from hotels to villas and apartments. Accommodation is awarded at a country, regional and city or specific destination level for accommodation type, theme and star rating.

The Best, Highly Recommended, and Recommended accommodation is awarded.