Willows Hotel - Chicago  3 stars

555 West Surf Street, Chicago, United States, 60657  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Nice breakfast - Lobby was nice - Bathroom floor was a little uneven
  • Bathrooms are clean - Continental breakfast is included - Staff was friendly and attentive
  • My room had air conditioning - Hotel is close to numerous restaurants and pubs - Parking garage was convenient
  • Free wireless internet all over the hotel - Room very clean - Staff was great
  • Room very comfortable - Staff was as nice and accommodating as possible - I would stay there again


The elegant Willows Hotel offers a lift, a safe deposit box and parking available on-site. The building was renovated in 2008.

Major Chicago sights, such as Steppenwolf Theatre Company, Theater Wit and The Vic Theatre are located nearby. Briar Street Theatre, TimeLine Theatre and Victory Gardens Theater in Chicago are located nearby.

The hotel offers ideal location close to parks and lakes.

Just 20 minutes from Midway airport.


This property offers 55 non-smoking guestrooms complete with air conditioning, Wi-Fi, a minibar, a writing desk and cable TV. They provide bathrooms with bathrobes, a hairdryer and a shower.


Guests are offered a continental breakfast served in the lobby.


Business facilities at Willows Hotel include a photocopier and internet access.


The on-site fitness center features fitness classes and a gym.


Wireless internet is available in the hotel rooms and is free of charge.

Guest Parking

Paid Public parking is possible at a location nearby.

Year renovated   2008.  Number of rooms   55.

City Center Chicago - 3.7 mi
Airports Midway (MDW) - 11.6 mi, Chicago O'hare International (ORD) - 14.0 mi
Train Stations Millenium Station - 3.3 mi, Ogilvie Transportation Center - 3.4 mi
Underground stations LaSalle "L" Station (Blue Line) - 3.8 mi, LaSalle \"L\" Station (Blue Line) - 3.8 mi
Bus stop - 700 ft
Restaurants North Pond (cuisine: American, Contemporary) - 700 ft, Molly's Cupcakes (cuisine: American, Bakery) - 800 ft
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General information



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  • Safe deposit box
  • Elevator
  • Concierge desk
  • Storage space
  • 24-Hour Front Desk
  • Newspapers/magazines
  • Laundry
  • Dry cleaning
Dining facilities
  • Continental breakfast
Business facilities
  • High speed internet access
  • Fax/photocopying
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Ironing facilities
  • Mini bar
Living Area
  • Sitting area
  • Cable TV
  • AM/FM alarm clock
  • Internet access



from  3 pm


until  11 am

Children and extra beds
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets are not allowed.

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Standard Double Room
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Willows Hotel Standard Double Room Standard
Willows Hotel Standard Double Room Standard
Willows Hotel Standard Double Room
Willows Hotel Standard Double Room
Bed type: Queen Size bed or 2 Queen Size beds
Room facilities
    Deluxe Double Room
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    Willows Hotel Deluxe Double Room
    Willows Hotel Deluxe Double Room
    Willows Hotel Deluxe Double Room
    Willows Hotel Deluxe Double Room
    Bed type: 2 Queen Size beds
    Room facilities
      Executive Double Room
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      Willows Hotel Executive Double Room Sitting
      Willows Hotel Executive Double Room Sitting
      Willows Hotel Executive Double Room King
      Willows Hotel Executive Double Room
      Bed type: King Size bed
      Room facilities

        Willows Hotel LocationWhat's nearby

        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Tourist attractions
        Places of interest
        • Tilt
          1700 ft
        Historical sites
        • Boulevard System
          4300 ft
        • Peggy Notebaert Natural Museum
          2000 ft
        • Nature Museum
          2000 ft
        • Nature Museum of Chicago Acad
          2300 ft
        • Peggy Notebaert Nature Museum
          4000 ft
        • Institute Museum
          1.1 mi
        • Bailiwick Repertory Theater
          1.2 mi
        Universities, Institutes
        • Transcendental Meditation
          3300 ft
        • Jane Addams Ctr-Hull House
          3700 ft
        • Depaul University
          4000 ft
        • Depaul University Food Svc
          5000 ft
        • Coyne American Institute
          1.0 mi
        • 1.1 mi
        • Open University
          1.1 mi
        • Salvation Army College-Officer
          1.2 mi
        Medical care and Hospitals
        • Columbus Hospital
          400 ft
        • St Joseph Hospital
          1700 ft
        • Children's Memorial Hospital
          2700 ft
        • Lincoln Park Hospital
          3000 ft
        • Advocate Illinois Masonic Ctr
          3700 ft

        Local Attractions

        • Boystown
          1.2 mi
          Chicago, IL
        • The Moody Church
          1.3 mi
          1635 North LaSalle, Chicago
        • Chicago History Museum
          1.4 mi
          1601 N Clark St, Chicago
        • 3639 Wrigley Field Rooftop
          1.5 mi
          3639 N. Sheffield, Chicago
        • International Museum of Surgical Science
          1.5 mi
          1524 N. Lake Shore Drive, Chicago

        Near the hotel

        • Alfred Caldwell Lily Pool
          2000 ft
          Fullerton Avenue, between N. Cannon and N. Stockton, Chicago
        • The Peggy Notebaert Nature Museum
          2200 ft
          2430 North Canon Drive, Chicago
        • Nature Museum of the Chicago Academy of Sciences
          2400 ft
          Fullerton Pkwy. and Cannon Dr., Chicago
        • South Pond
          3200 ft
          Lincoln Park, Chicago
        • Lincoln Park Zoo
          3800 ft
          2001 N Clark St, Chicago
        • Lincoln Park
          4000 ft
          2045 North Lincoln Park West, Chicago

        Restaurants Nearby

        • North Pond

          84% likes this, based on 159 reviews
          Cuisine: American, Contemporary
          Price Range: USD 21 - USD 100

          700 ft
          2610 N Cannon Dr

          Phone: 773-477-5845

        • Molly's Cupcakes

          85% likes this, based on 120 reviews
          Cuisine: American, Bakery
          Price Range: USD 4 - USD 11

          800 ft
          2536 N Clark St.

          Phone: 773-883-7220

        • Vapiano

          69% likes this, based on 59 reviews
          Cuisine: Italian

          800 ft
          2577 N. Clark St

          Phone: 773-904-7984

        • Toro Sushi

          79% likes this, based on 67 reviews
          Cuisine: Asian, Japanese
          Price Range: USD 22 - USD 27

          800 ft
          2546 N Clark St

          Phone: 773-348-4877

        • Original Frances' Deli

          73% likes this, based on 37 reviews
          Cuisine: Coffee Shop, Delicatessen, Family Fare, Diner
          Price Range: USD 1 - USD 20

          800 ft
          2552 N Clark St

          Phone: (773) 248-4580

        Willows Hotel Reviews

        Guest reviews are submitted by our customers after their stay at Willows Hotel

        Average guest rating

        out of 10
        Based on 293 reviews

        Rating by category:


        Individual guest reviews

        • Older travelers

          The location to the Lincolnpark district is fantastic and close to green space and city through public transport.

          • Average rating
        • Family with children

          Excellent rooms, breakfast and service. Overall a fantastic stay.

          We had hoped to have our kids use the pool but the one at Bally's was for 18+ only - it would be good to let guests with kids know that.

          • Average rating
        • Older travelers

          There were many great place to eat within walking distance. The staff was very friendly and helpful. Quiet neighborhood. Lovely room and bed was comfortable.

          The shelf in the bathroom was very small. It would be helpful especially for women who have a significant amount of toilet articles and makeup to have a little more shelf space in the bathroom.

          • Average rating
        • Single

          Courteous helpful staff, very clean hotel and good for someone with allergies/asthma, no pets(allergic),continental breakfast, 24 hr.coffee which was good and fresh, great neighborhood and convenient to just about everything you could want, very charming, and nice classical music in lobby.

          I did not find anything to complain about.

          • Average rating
        • Older travelers

          we loved the location, the room, the breakfast and the decor.

          we did not receive any housekeeping while we were there. We had the sign on the outside of the door "maid service please", but no one cleaned our room.

          • Average rating
        • Older travelers

          staff helpful

          size of room and pillows were poor quality

          • Average rating
        • Older travelers

          Good location

          Noisy, the person upstairs walked around all night long.

          • Average rating
        • Older travelers

          We enjoyed the overall ambience of the hotel. It's European styling and it's location on the north side were added features.

          Overall, the stay at the Willows was a pleasant one. During our stay Chicago was experiencing a bit of a heat wave and daytime air would have been a plus.

          • Average rating
        • Single

          The location was excellent and the staff were extremely friendly and helpful.

          The room was small with no view and I felt like I was in a cave.

          • Average rating
        • Single

          The staff.

          A bit dated and dusty. Needs new spreads/pillows (decorative), shower curtain.

          • Average rating
        • Family with children

          The front desk staff were phenomenonal for serving me and my son. They went out of the way explaining directions to destinations, bus schedule, and giving me utensils. They deserved the best for being real professional employees.

          • Average rating
        • Older travelers

          Comfortable ambience, friendly staff

          Parking, having to find a street spot is a major issue ( parking garage was full) I will likely not stay here again due to this issue

          • Average rating
        • Single

          I stayed for four nights in this good, convenient area of Chicago and I loved the ambience and service in this hotel. The lobby/lounge area, although not large, had nice decor and furniture and there was tea and coffee twenty four hours a day. The fans in the bedrooms were a welcome alternative to the air conditioning also available. I would have booked for longer had there been vacancies - this says it all!

          My only suggestion for improvement would be that the lobby area is not a good breakfast area. The selection of food provided was excellent but a better seating area with tables would have helped. Also the hotel is quite expensive 'given the lack of this facility.

          • Average rating
        • Older travelers

          Great location-if you're wishing to stay somewhere other than downtown.Staff is very friendly, helpful and professional. We booked the King Room, so we had plenty of room.

          Room air conditioners were old and somewhat noisy. Room could use redecorating.

          • Average rating
        • Single

          The courtesy of the staff , especially Caren, was superb. Always ready to provide the perfect answer to any necessity. In the neighbourhood there is plenty of restaurants with different food choices and public transport are nearby and provide good connection with downtown and places to visit.

          Rooms are small but quite ok. Breakfast is in the lobby with no private tables but common sofas and tea tables, if crowded in the morning you may need to wait or have breakfast in your bedroom

          • Average rating
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