Umstead Hotel & Spa Cary - 卡瑞

客户个人回顾

回顾按语言和日期排序，每次最多检阅25篇。 

• 平均评级: 4.7

  Plus, it's only 5 miles from the airport!

  我给这家酒店的评级是:

  • 5.0 地点
  • 5.0 客房
  • 3.3 服务
  • 5.0 超值
  • 5.0 晚饍

• 平均评级: 4.7

  The Umstead Hotel is a beautiful resort hotel with a fabulous spa and is minutes from the airport and Raleigh. From arrival to departure, the staff took excellent care of us, tending to our every need and perfectly anticipating our needs as well. We found the lobby ambassdor, Randi to be a pure delight, explaining the features of the hotel and each morning she greeted us with a wonderful style and enthusiasm. Zusana in Heron's is such an excellent server, tending to our every need perfectly whether for breakfast or lunch. What we were most impressed with the most was the near perfect level of concierge services from one concierge in particular. We travel alot throughout the year to many Four Seasons and Ritz Carlton properties throughout the country, and it quite clear that the Umstead has a gem of a concierge with Andrea, who appears to be the lead concierge on staff. Calling Andrea ahead of arival, was so helpful as she quickly sprung into action and made all of our transportation arrangements and dinner reservations at the best restaurants in town including a special table at a lovely french restaurant to celebrate our anniversary complete with flowers and a beautiful card she sent to the restaurant. Out of the many concierges that we have met at five star properties, Andrea's service is clearly at the top of the list.

  On a side note, we did notice that the male concierge at night, Jefferson, is not in tune to assisting guests, seemed to be bothered when we approached him and was short with us on the phone.

  我给这家酒店的评级是:

  • 5.0 地点
  • 4.0 服务
  • 5.0 超值

• 客户种类: 蜜月

  Прекрасный отель! И совсем недалеко от аэропорта, после долгого перелета не надо торчать в пробках. Уровень сервиса в отеле - выше всяких похвал. За все время нашего пребывания в отеле не было ни одной ситуации, в которой персонал бы не сработал на отлично. Девушки на рецепции были особенно приветливы, всегда с такой охотой и радостью отвечали на наши вопросы - прямо как близкие друзья! Официанты в ресторане - блеск. Прямо слезы на глаза наворачиваются, когда сравниваю уровень персонала и сервиса в Америке и у нас. Эх. Еда в ресторане вкусная, сервировка, интерьер - отлично. За свои деньги отель просто прекрасный. А какой там бассейн и СПА центр! Один из лучших, в которых я была!
  
  
  

  Жалоб нет. Все очень понравилось. Могу смело рекомендовать этот отель.