Swanston Hotel Melbourne Grand Mercure  4 stars

195 Swanston Street, Melbourne, Australia, 3000  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The Swanston Hotel Melbourne Grand Mercure is conveniently positioned in the very heart of Melbourne's CBD, surrounded by the city's most busiest business and shopping sites, theatres, galleries, bars and restaurants.

Behind it's contemporary décor, The Swanston comprises nine multi-purpose public rooms, a conference center, fitness room and swimming pools.

All 200 comfortable and individually air-conditioned and heated guestrooms offer large flat-screen TVs and DVD players, and opening windows for fresh air.

Louden Kitchen & Gril modern international and local cuisine, grill menu and beverages while Cocoon Bar and Soul Café serve light meals, snacks and different beverages.

The Swanston Hotel Melbourne Grand Mercure is just 11km away from Essendon Airport, Melbourne City Heliport Airport 11km, Melbourne Airport 19km, Moorabin Airport, Laverton Airport and Laverton Aero Airport approximately 22 km away.

Number of floors   13.  Number of rooms   200.

Distance to:

  • City Center Melbourne - 2.7 mi
  • Airport: Essendon (MEB) - 11.7 mi, Tullamarine International (MEL) - 11.7 mi
  • Train Station: Flinders Street Station - 2000 ft, Parliament Train Station - 2700 ft
  • Underground station: Melbourne Central Station - 1400 ft, Flagstaff Station - 3000 ft
  • Restaurants: Soul Cafe (Food: Coffee Shop) - 100 ft, Yoyogi - 100 ft
  • Parks Golden Mile Heritage Trail - 500 ft

Rooms

The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Dining options

Breakfast buffet offering fresh fruits, yoghurt, cereals, a bakery station and a selection of classic hot dishes is available daily from 6.30am to 10.30am at the Louden Kitchen & Grill.

The in-house Louden Kitchen & Grill invites for contemporary, casual dining along with the cosmopolitan streetscape of famous Little Bourke Street and taste home-style cuisine, healthy grill menu, delightful sauces, quality wine list for dinner from 6pm to 9.30pm.

Cocoon Bar on the mezzanine level has a great selection of local, imported and craft beers, wines from some of regional Victoria’s best wineries, traditional and creative cocktail list daily from 4pm till midnight.

Soul Cafe located on Swanston Street offers tasty premium Genovese blend coffee or light snacks from 7am till late on Monday to Friday and from 8am till late on Saturday and Sunday.

All visitors are offered a full breakfast for a fee. 

Work

The business corner at the hotel provides nine multi-purpose rooms each arranged with climate controls and last word audiovisual equipment.

Either conference centre on level 15 is a spacious, naturally lit venue with amazing views over Melbourne’s city skyline.

It’s the perfect place to hold business dinners and drinks in the evening, for product launches and cocktail parties.

Leisure

A fitness center is available at the Swanston Hotel Melbourne Grand Mercure and there are also outdoor and indoor swimming pools with beach.

Additional features

Child care is available at the Swanston on request.

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Policies

Check-In

from  12 pm

Check-Out

until  2 pm

Children and extra beds
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free. 
  • Older children/adults may stay at the price of AUD 60 per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed

Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/Cash machine
  • Bus parking
  • Concierge desk
  • Airport shuttle
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Tour desk
Internet

Wireless internet is available in public areas for additional charge

Hotel high-speed internet access is available in public areas for additional charge

Guest Parking

Paid Private parking is possible at a location nearby.

Activities
  • Spa & wellness center
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Valet parking
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Fitness center
  • Exercise gym
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Cable TV
  • Satellite TV
  • Ironing facilities
  • Voice mail
  • Bathtub
  • Work desk
  • Hair dryer
  • AM/FM alarm clock
  • Telephone
  • Mini bar
  • Shower
  • Radio
  • Refrigerator
  • Toilet
  • Microwave
  • Sitting area
  • DVD player
  • Dressing area
  • iPod docking station

Travelers’ questions & answers

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The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Suite
Check Prices
The Swanston Hotel Melbourne Grand Mercure Suite
Bed type: King Size Bed
Room facilities

    The Swanston Hotel Melbourne Grand Mercure LocationWhat's nearby

    Legend
    Legend
    • Current hotel
    • Hotels nearby
    • Airports
    • Underground stations
    • Train stations
    • Parks
    • Tourist attractions
    • Museums
    • Convention centers
    • Stadiums
    • Food and meals
    • General

    Hover above the icons to see hotel photo and details.

    Click the hotel to go to the main hotel page.

    What's nearby

    What's nearby.

    The Swanston is close to major cities around like downtown Melbourne 420m, Collingwood 2.2km, South Melbourne 2.3km, South Yarra 2.8km, Port Melbourne 3.6km, Fitzroy 3.7km, Cremorne 3.8km, Richmond 3.8km, Prahran 5.1km, Brunswick 5.2km, Saint Kilda 5.3km, Ascot Vale 5.4km, Yarraville 5.7km, Footscray 5.9 km, and Northcote 6km away.

    Tourist attractions
    • Melbourne Aquarium
      1400 ft
    • RMIT Gallery
      1400 ft
    • 1700 ft
    • Federation Square
      2000 ft
    • Eureka Tower
      3000 ft
    Popular areas
    • Southbank Promenade
      2300 ft
    Places of interest
    • Old Treasury Building
      2700 ft
    • observations deck
      3000 ft
    • Rialto Tower Observation Deck
      3000 ft
    • Eureka Skydeck
      3000 ft
    Train stations
    • Flinders Street Station
      1700 ft
    • Flagstaff Train Station
      2300 ft
    • Parliament Train Station
      2300 ft
    Convention centers
    • Hamer Hall
      2700 ft
    Monuments and Landmarks
    • Parliament House
      2300 ft
    Theaters
    • Her Majesty's Theatre
      1400 ft
    • Forum Theatre
      1700 ft
    • Princess Theatre
      2000 ft
    • Regent Theatre
      2000 ft
    Galleries
    • State Library of Victoria
      1000 ft
    • Royal Exhibition Building
      3300 ft
    • Melbourne Arts Centre
      3700 ft
    Underground stations
    • Melbourne Central Station
      1000 ft
    • Flagstaff Station
      2700 ft

    Local Attractions

    • Melbourne & Olympic Parks
      5000 ft
      Batman Avenue, Melbourne
    • Australian Centre for Contemporary Art
      5000 ft
      111 Sturt Street, Melbourne
    • Docklands Stadium
      5300 ft
      740 Bourke Street, Melbourne
    • Melbourne Cricket Ground (MCG)
      1.1 mi
      Yarra Park, Jolimont, Melbourne
    • Sidney Myer Music Bowl
      1.0 mi
      Alexandra Ave, Melbourne

    Near the hotel

    • Bourke Street Mall and Melbourne's Central
      300 ft
      FromElizabeth Street to Exhibition Street, Melbourne
    • Golden Mile Heritage Trail
      500 ft
      Federation Square, Melbourne
    • Block Arcade
      1100 ft
      282 Collins St., Melbourne
    • Melbourne Town Hall
      900 ft
      Corner Swanston Street and Collins Street, Melbourne
    • Flight Experience
      900 ft
      Shop 9, QV Shopping Centre, Melbourne
    • St. Francis Church
      1000 ft
      326 Lonsdale Street, Melbourne
    • State Library of Victoria
      1200 ft
      328 Swanston Street, Melbourne

    Restaurants Nearby

    • Soul Cafe

      58% likes this, based on 40 reviews
      Food: Coffee Shop

      100 ft
      195 Swanston St

      Phone: 03 9663 4711

    • Yoyogi

      Price Range: USD 4 - USD 18

      100 ft
      211-213 Swanston Street

      Phone: 96637266

    • Golden Orchids

      63% likes this, based on 58 reviews
      Food: Malaysian

      200 ft
      Little Bourke Street

      Phone: 03 9663 1101

    • Dainty Sichuan

      74% likes this, based on 13 reviews
      Food: Chinese

      100 ft
      Level 2
    • Mekong

      52% likes this, based on 123 reviews
      Food: Vietnamese

      300 ft
      241 Swanston Street

      Phone: (03) 9663 3288

    Getting there.

    The tram station is just steps away from the hotel and will take you to the major shopping and entertainment hotspots such as St Kilda, Chapel St, Bridge Rd and Brunswick St.

    Getting around.

    The Skybus Airport Shuttle transfers, car rental and car parking at 265 Little Bourke Street are available at the hotel while self-parking car park is located in the QV Complex, one block from the hotel on the corner of Swanston and Lonsdale Streets. The QV Complex has three entrances to its carpark - from Lonsdale, Little Lonsdale or Russell Street.

    The hotel is approximately 30 minutes drive from Melbourne Tullamarine Airport.

    Flinders Street Railway Station is a short walk down Swanston Street while other public transport stops are just across from the hotel.

    The Swanston Hotel Melbourne Grand Mercure Reviews

    Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

    Average guest rating

    7.8
    out of 10
    Excellent
    Based on 110 reviews

    Rating by category:

    Service
    7.0
    Value
    7.4
    Dining
    8.0
    Location
    9.1
    Rooms
    7.4

    Individual guest reviews

    • Family with children

      right in the heart of the city -convient!!

      just back of toilets should be cleaned as i am a room attendant-housekeeper myself

      • Average rating
        9.2
    • Couple

      i liked the decor of the room, comfortable and yet cosy. good location and clean

      • Average rating
        8.8
    • Family with children

      Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

      • Average rating
        9.2
    • Family with children

      Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

      • Average rating
        7.8
    • Older travelers

      Location was great - front desk staff efficient and helpful.

      • Average rating
        7.8
    • Single

      location, gym and swimming facilities, rooms were excellent

      • Average rating
        10.0
    • Group of friends

      Excellent location,breakfast on site and business facilities good.

      Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

      • Average rating
        5.8
    • Single

      I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

      Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

      • Average rating
        9.6
    • Group of friends

      We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

      I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

      • Average rating
        6.2
    • Older travelers

      Our Visit was hassle free and the Location was the best in town

      • Average rating
        8.8
    • Group of friends

      Central to everything you could wish to do in the Melbourne CBD

      We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

      • Average rating
        9.2
    • Couple

      The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

      • Average rating
        4.2
    • Family with children

      Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

      Can't really say there was any down side as all experiences were positive during our stay.

      • Average rating
        10.0
    • Older travelers

      Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

      Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

      • Average rating
        3.2
    • Family with children

      Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

      • Average rating
        7.4
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    Hotel Awards 2014

    AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

    According to guest reviews, the hotel has been rated asBest Luxury Hotels in Australia

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