The Swanston Hotel Melbourne Grand Mercure  4 stars

195 Swanston Street, Melbourne, Australia, 3000  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
 Internet

Wi-Fi in public areas

Wi-Fi in rooms

Paid Wi-Fi

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Indoor swimming pool

 Fitness/Gym

Fitness center

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

Bar/Lounge

Overview

The Swanston Hotel Melbourne Grand Mercure is conveniently positioned in the very heart of Melbourne's CBD, surrounded by the city's most busiest business and shopping sites, theatres, galleries, bars and restaurants.

Behind it's contemporary décor, The Swanston comprises nine multi-purpose public rooms, a conference center, fitness room and swimming pools.

All 200 comfortable and individually air-conditioned and heated guestrooms offer large flat-screen TVs and DVD players, and opening windows for fresh air.

Louden Kitchen & Gril modern international and local cuisine, grill menu and beverages while Cocoon Bar and Soul Café serve light meals, snacks and different beverages.

The Swanston Hotel Melbourne Grand Mercure is just 11km away from Essendon Airport, Melbourne City Heliport Airport 11km, Melbourne Airport 19km, Moorabin Airport, Laverton Airport and Laverton Aero Airport approximately 22 km away.

Number of floors   13.  Number of rooms   200.

City Center Melbourne - 2.7 mi
Airports Essendon (MEB) - 11.7 mi, Tullamarine International (MEL) - 11.7 mi
Train Stations Flinders Street Station - 2000 ft, Parliament Train Station - 2300 ft
Underground stations Melbourne Central Station - 1400 ft, Flagstaff Station - 3000 ft
Restaurants Yoyogi - 100 ft, Soul Cafe (cuisine: Coffee Shop) - 100 ft
Parks Golden Mile Heritage Trail - 500 ft

Rooms

The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Dining options

Breakfast buffet offering fresh fruits, yoghurt, cereals, a bakery station and a selection of classic hot dishes is available daily from 6.30am to 10.30am at the Louden Kitchen & Grill.

The in-house Louden Kitchen & Grill invites for contemporary, casual dining along with the cosmopolitan streetscape of famous Little Bourke Street and taste home-style cuisine, healthy grill menu, delightful sauces, quality wine list for dinner from 6pm to 9.30pm.

Cocoon Bar on the mezzanine level has a great selection of local, imported and craft beers, wines from some of regional Victoria’s best wineries, traditional and creative cocktail list daily from 4pm till midnight.

Soul Cafe located on Swanston Street offers tasty premium Genovese blend coffee or light snacks from 7am till late on Monday to Friday and from 8am till late on Saturday and Sunday.

All visitors are offered a full breakfast for a fee. 

Services

The business corner at the hotel provides nine multi-purpose rooms each arranged with climate controls and last word audiovisual equipment.

Either conference centre on level 15 is a spacious, naturally lit venue with amazing views over Melbourne’s city skyline.

It’s the perfect place to hold business dinners and drinks in the evening, for product launches and cocktail parties.

Leisure

A fitness center is available at the Swanston Hotel Melbourne Grand Mercure and there are also outdoor and indoor swimming pools with beach.

Additional features

Child care is available at the Swanston on request.

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Facilities

General
  • Paid Wi-Fi
  • Paid on-site parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Children are welcome
  • Safe deposit box
  • No pets allowed
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled
Internet

Wireless internet is available in the entire hotel for additional charge

High-speed internet access is available in the entire hotel for additional charge

Guest Parking

Paid private parking is possible at a location nearby.

Services
  • Paid airport shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
Dining facilities
  • Paid breakfast
  • In-room breakfast
  • Restaurant
  • Bar/Lounge
  • Cafe
Meeting facilities
  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying
Children's facilities
  • Cribs available
  • Paid babysitting/Child services
Leisure facilities
  • Indoor heated swimming pool
  • Indoor swimming pool
  • Fitness center
  • Spa center
  • Shiatsu massage
  • Television in lobby
Room facilities
  • Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Connecting rooms
  • Separate sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Chaise lounges
  • Ironing facilities
  • In-room desk
Bathroom
  • Private bathroom
  • Bath/Shower
  • Room toiletries
  • Hair dryer
Kitchen facilities
  • Mini-fridge
  • Microwave
Media
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-In

from  12 pm

Check-Out

until  2 pm

Children and extra beds
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

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The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Double Room
Check Prices
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
Bed type: King Size bed or Queen Size bed or Double beds
Size: 435 sq. feet

DOUBLE KING SIZE BED

Room facilities
    Standard Triple Room
    Check Prices
    The Swanston Hotel Melbourne Grand Mercure Standard Triple Room
    The Swanston Hotel Melbourne Grand Mercure Standard Triple Room
    The Swanston Hotel Melbourne Grand Mercure Standard Triple Room
    The Swanston Hotel Melbourne Grand Mercure Standard Triple Room
    Bed type: Queen Size bed
    Size: 370 sq. feet
    Room facilities
      Suite
      Check Prices
      The Swanston Hotel Melbourne Grand Mercure Suite
      Bed type: King Size bed or Double or Twin beds or 1 Super-King Size bed
      Size: 435 sq. feet

      Double or Twin SUITE

      Room facilities
        Superior Double Room
        Check Prices
        The Swanston Hotel Melbourne Grand Mercure Superior Double Room
        Bed type: King Size bed or 3 King Size beds or Double or Twin beds
        Size: 410 sq. feet
        Room facilities
          Superior Triple Room
          Check Prices
          The Swanston Hotel Melbourne Grand Mercure Superior Triple Room
          The Swanston Hotel Melbourne Grand Mercure Superior Triple Room
          The Swanston Hotel Melbourne Grand Mercure Superior Triple Room
          The Swanston Hotel Melbourne Grand Mercure Superior Triple Room
          Bed type: King Size bed
          Size: 410 sq. feet
          Room facilities
            Executive Suite
            Check Prices
            The Swanston Hotel Melbourne Grand Mercure Executive Suite
            Bed type: King Size bed or 1 Single bed
            Size: 435 sq. feet
            Room facilities

              The Swanston Hotel Melbourne Grand Mercure LocationWhat's nearby

              Legend
              Legend
              • Current hotel
              • Hotels nearby
              • Airports
              • Underground stations
              • Train stations
              • Parks
              • Tourist attractions
              • Museums
              • Convention centers
              • Stadiums
              • Food and meals
              • General

              Hover above the icons to see hotel photo and details.

              Click the hotel to go to the main hotel page.

              What's nearby

              What's nearby.

              The Swanston is close to major cities around like downtown Melbourne 420m, Collingwood 2.2km, South Melbourne 2.3km, South Yarra 2.8km, Port Melbourne 3.6km, Fitzroy 3.7km, Cremorne 3.8km, Richmond 3.8km, Prahran 5.1km, Brunswick 5.2km, Saint Kilda 5.3km, Ascot Vale 5.4km, Yarraville 5.7km, Footscray 5.9 km, and Northcote 6km away.

              Tourist attractions
              • RMIT Gallery
                1400 ft
              • Melbourne Aquarium
                1400 ft
              • 1700 ft
              • Federation Square
                2000 ft
              • Eureka Tower
                3000 ft
              Popular areas
              • Southbank Promenade
                2700 ft
              Places of interest
              Train stations
              • Flinders Street Station
                1700 ft
              • Parliament Train Station
                2000 ft
              • Flagstaff Train Station
                2300 ft
              Convention centers
              • Hamer Hall
                2700 ft
              Monuments and Landmarks
              • Parliament House
                2300 ft
              Museums
              • Melbourne Museum
                3300 ft
              Theaters
              • Her Majesty's Theatre
                1400 ft
              • Forum Theatre
                1700 ft
              • Regent Theatre
                2000 ft
              • Princess Theatre
                2000 ft
              Galleries
              • State Library of Victoria
                1000 ft
              • Royal Exhibition Building
                3300 ft
              • Melbourne Arts Centre
                3700 ft
              Underground stations
              • Melbourne Central Station
                1000 ft
              • Flagstaff Station
                2700 ft

              Local Attractions

              • Grainger Museum
                1.0 mi
                Royal Parade, Melbourne
              • The Ian Potter Museum of Art
                1.1 mi
                Swanston Street, Melbourne
              • National Sports Museum
                1.1 mi
                Brunton Ave, Jolimont, Melbourne
              • Royal Botanic Gardens Melbourne
                1.3 mi
                Birdwood Ave, Melbourne
              • Melbourne's Gardens
                1.4 mi
                throughout the city, Melbourne

              Near the hotel

              • Bourke Street Mall and Melbourne's Central
                300 ft
                FromElizabeth Street to Exhibition Street, Melbourne
              • Golden Mile Heritage Trail
                500 ft
                Federation Square, Melbourne
              • Block Arcade
                1100 ft
                282 Collins St., Melbourne
              • Flight Experience
                900 ft
                Shop 9, QV Shopping Centre, Melbourne
              • Michaels Camera Museum
                900 ft
                Corner Elizabeth and Lonsdale Streets, Melbourne
              • State Library of Victoria
                1100 ft
                328 Swanston Street, Melbourne
              • Melbourne Town Hall
                1000 ft
                Corner Swanston Street and Collins Street, Melbourne

              Restaurants Nearby

              • Yoyogi

                Price Range: USD 6 - USD 20

                100 ft
                211-213 Swanston Street

                Phone: 96637266

              • Soul Cafe

                66% likes this, based on 44 reviews
                Cuisine: Coffee Shop

                100 ft
                195 Swanston St

                Phone: 03 9663 4711

              • Mekong

                63% likes this, based on 118 reviews
                Cuisine: Vietnamese

                300 ft
                241 Swanston Street

                Phone: (03) 9663 3288

              • GoGo Sushi

                64% likes this, based on 14 reviews
                Cuisine: Sushi

                100 ft
                212 Swanson St
              • Golden Orchids

                52% likes this, based on 63 reviews
                Cuisine: Malaysian

                200 ft
                Little Bourke Street

                Phone: 03 9663 1101

              Getting there.

              The tram station is just steps away from the hotel and will take you to the major shopping and entertainment hotspots such as St Kilda, Chapel St, Bridge Rd and Brunswick St.

              Getting around.

              The Skybus Airport Shuttle transfers, car rental and car parking at 265 Little Bourke Street are available at the hotel while self-parking car park is located in the QV Complex, one block from the hotel on the corner of Swanston and Lonsdale Streets. The QV Complex has three entrances to its carpark - from Lonsdale, Little Lonsdale or Russell Street.

              The hotel is approximately 30 minutes drive from Melbourne Tullamarine Airport.

              Flinders Street Railway Station is a short walk down Swanston Street while other public transport stops are just across from the hotel.

              The Swanston Hotel Melbourne Grand Mercure Reviews

              Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

              Average guest rating

              7.8
              out of 10
              Excellent
              Based on 110 reviews

              Rating by category:

              Rooms
              8.2
              Value
              8.2
              Service
              9.0
              Location
              10.0

              Individual guest reviews

              • Family with children

                right in the heart of the city -convient!!

                just back of toilets should be cleaned as i am a room attendant-housekeeper myself

                • Average rating
                  9.2
              • Couple

                i liked the decor of the room, comfortable and yet cosy. good location and clean

                • Average rating
                  8.8
              • Family with children

                Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

                • Average rating
                  9.2
              • Family with children

                Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

                • Average rating
                  7.8
              • Older travelers

                Location was great - front desk staff efficient and helpful.

                • Average rating
                  7.8
              • Single

                location, gym and swimming facilities, rooms were excellent

                • Average rating
                  10.0
              • Group of friends

                Excellent location,breakfast on site and business facilities good.

                Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

                • Average rating
                  5.8
              • Single

                I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

                Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

                • Average rating
                  9.6
              • Group of friends

                We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

                I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

                • Average rating
                  6.2
              • Older travelers

                Our Visit was hassle free and the Location was the best in town

                • Average rating
                  8.8
              • Group of friends

                Central to everything you could wish to do in the Melbourne CBD

                We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

                • Average rating
                  9.2
              • Couple

                The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

                • Average rating
                  4.2
              • Family with children

                Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

                Can't really say there was any down side as all experiences were positive during our stay.

                • Average rating
                  10.0
              • Older travelers

                Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

                Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

                • Average rating
                  3.2
              • Family with children

                Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

                • Average rating
                  7.4
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              Hotel Awards

              AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

              According to guest reviews, the hotel has been rated asBest Luxury Hotels in Australia

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