Swanston Hotel Melbourne Grand Mercure  4 stars

195 Swanston Street, Melbourne, Australia, 3000  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities


The Swanston Hotel Melbourne Grand Mercure is conveniently positioned in the very heart of Melbourne's CBD, surrounded by the city's most busiest business and shopping sites, theatres, galleries, bars and restaurants.

Behind it's contemporary décor, The Swanston comprises nine multi-purpose public rooms, a conference center, fitness room and swimming pools.

All 200 comfortable and individually air-conditioned and heated guestrooms offer large flat-screen TVs and DVD players, and opening windows for fresh air.

Louden Kitchen & Gril modern international and local cuisine, grill menu and beverages while Cocoon Bar and Soul Café serve light meals, snacks and different beverages.

The Swanston Hotel Melbourne Grand Mercure is just 11km away from Essendon Airport, Melbourne City Heliport Airport 11km, Melbourne Airport 19km, Moorabin Airport, Laverton Airport and Laverton Aero Airport approximately 22 km away.

Number of floors   13.  Number of rooms   200.

City Center Melbourne - 2.7 mi
Airports Essendon (MEB) - 11.7 mi, Tullamarine International (MEL) - 11.7 mi
Train Stations Flinders Street Station - 2000 ft, Parliament Train Station - 2700 ft
Underground stations Melbourne Central Station - 1400 ft, Flagstaff Station - 3000 ft
Restaurants Soul Cafe (cuisine: Coffee Shop) - 100 ft, Yoyogi - 100 ft
Parks Golden Mile Heritage Trail - 500 ft


The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Dining options

Breakfast buffet offering fresh fruits, yoghurt, cereals, a bakery station and a selection of classic hot dishes is available daily from 6.30am to 10.30am at the Louden Kitchen & Grill.

The in-house Louden Kitchen & Grill invites for contemporary, casual dining along with the cosmopolitan streetscape of famous Little Bourke Street and taste home-style cuisine, healthy grill menu, delightful sauces, quality wine list for dinner from 6pm to 9.30pm.

Cocoon Bar on the mezzanine level has a great selection of local, imported and craft beers, wines from some of regional Victoria’s best wineries, traditional and creative cocktail list daily from 4pm till midnight.

Soul Cafe located on Swanston Street offers tasty premium Genovese blend coffee or light snacks from 7am till late on Monday to Friday and from 8am till late on Saturday and Sunday.

All visitors are offered a full breakfast for a fee. 


The business corner at the hotel provides nine multi-purpose rooms each arranged with climate controls and last word audiovisual equipment.

Either conference centre on level 15 is a spacious, naturally lit venue with amazing views over Melbourne’s city skyline.

It’s the perfect place to hold business dinners and drinks in the evening, for product launches and cocktail parties.


A fitness center is available at the Swanston Hotel Melbourne Grand Mercure and there are also outdoor and indoor swimming pools with beach.

Additional features

Child care is available at the Swanston on request.

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General information



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  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/Cash machine
  • Bus parking
  • Concierge desk
  • Airport shuttle
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Tour desk

Wireless internet is available in public areas for additional charge

Hotel high-speed internet access is available in public areas for additional charge

Guest Parking

Paid Private parking is possible at a location nearby.

  • Spa & wellness center
  • Bell staff/porter
  • Shops/Commercial Services
  • Valet parking
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Fitness center
  • Exercise gym
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Work desk
  • Mini bar
  • Dressing area
Living Area
  • Sitting area
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
Kitchen facilities
  • Toaster
  • Refrigerator
  • Microwave
  • Cable TV
  • Satellite TV
  • Voice mail
  • Free movies/video
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Internet access
  • DVD player
  • iPod docking station
Room decor
  • Room windows open



from  12 pm


until  2 pm

Children and extra beds
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of AUD 60 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets are not allowed.

Travelers’ questions & answers

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The Swanston boasts standard rooms with queen bed, standard twin rooms with two double beds, superior king rooms and the executive suites with king bed. Additionally roll-away bedding is available on request. Each room comes equipped with tea and coffee facilities, ironing facilities, hair dryer, mini-bar, microwave and in-room safe. Connecting rooms are available on request.

Double Room
Check Prices
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
The Swanston Hotel Melbourne Grand Mercure Double Room
Bed type: Queen Size Bed or King Size Bed or Double Beds

Twin room (sole use)

Room facilities
    Check Prices
    The Swanston Hotel Melbourne Grand Mercure Suite
    The Swanston Hotel Melbourne Grand Mercure Suite
    The Swanston Hotel Melbourne Grand Mercure Suite
    The Swanston Hotel Melbourne Grand Mercure Suite
    Bed type: King Size Bed
    Room facilities
      Superior Double Room
      Check Prices
      The Swanston Hotel Melbourne Grand Mercure Superior Double Room
      The Swanston Hotel Melbourne Grand Mercure Superior Double Room
      The Swanston Hotel Melbourne Grand Mercure Superior Double Room
      The Swanston Hotel Melbourne Grand Mercure Superior Double Room
      Bed type: King Size Bed or Double Bed

      Single room

      Room facilities
        Executive Suite
        Check Prices
        The Swanston Hotel Melbourne Grand Mercure Executive Suite
        The Swanston Hotel Melbourne Grand Mercure Executive Suite
        The Swanston Hotel Melbourne Grand Mercure Executive Suite
        The Swanston Hotel Melbourne Grand Mercure Executive Suite
        Bed type: King Size Bed or Double Bed
        Room facilities

          The Swanston Hotel Melbourne Grand Mercure LocationWhat's nearby

          • Current hotel
          • Hotels nearby
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          What's nearby

          What's nearby.

          The Swanston is close to major cities around like downtown Melbourne 420m, Collingwood 2.2km, South Melbourne 2.3km, South Yarra 2.8km, Port Melbourne 3.6km, Fitzroy 3.7km, Cremorne 3.8km, Richmond 3.8km, Prahran 5.1km, Brunswick 5.2km, Saint Kilda 5.3km, Ascot Vale 5.4km, Yarraville 5.7km, Footscray 5.9 km, and Northcote 6km away.

          Tourist attractions
          • Melbourne Aquarium
            1400 ft
          • RMIT Gallery
            1400 ft
          • 1700 ft
          • Federation Square
            2000 ft
          • Eureka Tower
            3000 ft
          Popular areas
          • Southbank Promenade
            2300 ft
          Places of interest
          • Old Treasury Building
            2700 ft
          • observations deck
            3000 ft
          • Rialto Tower Observation Deck
            3000 ft
          • Eureka Skydeck
            3000 ft
          Train stations
          • Flinders Street Station
            1700 ft
          • Flagstaff Train Station
            2300 ft
          • Parliament Train Station
            2300 ft
          Convention centers
          • Hamer Hall
            2700 ft
          Monuments and Landmarks
          • Parliament House
            2300 ft
          • Her Majesty's Theatre
            1400 ft
          • Forum Theatre
            1700 ft
          • Princess Theatre
            2000 ft
          • Regent Theatre
            2000 ft
          • State Library of Victoria
            1000 ft
          • Royal Exhibition Building
            3300 ft
          • Melbourne Arts Centre
            3700 ft
          Underground stations
          • Melbourne Central Station
            1000 ft
          • Flagstaff Station
            2700 ft

          Local Attractions

          • Grainger Museum
            1.0 mi
            Royal Parade, Melbourne
          • The Ian Potter Museum of Art
            1.1 mi
            Swanston Street, Melbourne
          • National Sports Museum
            1.1 mi
            Brunton Ave, Jolimont, Melbourne
          • Royal Botanic Gardens Melbourne
            1.3 mi
            Birdwood Ave, Melbourne
          • Melbourne's Gardens
            1.4 mi
            throughout the city, Melbourne

          Near the hotel

          • Bourke Street Mall and Melbourne's Central
            300 ft
            FromElizabeth Street to Exhibition Street, Melbourne
          • Golden Mile Heritage Trail
            500 ft
            Federation Square, Melbourne
          • Block Arcade
            1100 ft
            282 Collins St., Melbourne
          • Michaels Camera Museum
            900 ft
            Corner Elizabeth and Lonsdale Streets, Melbourne
          • Melbourne Town Hall
            900 ft
            Corner Swanston Street and Collins Street, Melbourne
          • Flight Experience
            900 ft
            Shop 9, QV Shopping Centre, Melbourne
          • St. Francis Church
            1000 ft
            326 Lonsdale Street, Melbourne

          Restaurants Nearby

          • Soul Cafe

            58% likes this, based on 40 reviews
            Cuisine: Coffee Shop

            100 ft
            195 Swanston St

            Phone: 03 9663 4711

          • Yoyogi

            Price Range: USD 4 - USD 18

            100 ft
            211-213 Swanston Street

            Phone: 96637266

          • Golden Orchids

            63% likes this, based on 58 reviews
            Cuisine: Malaysian

            200 ft
            Little Bourke Street

            Phone: 03 9663 1101

          • Dainty Sichuan

            74% likes this, based on 13 reviews
            Cuisine: Chinese

            100 ft
            Level 2
          • Mekong

            52% likes this, based on 123 reviews
            Cuisine: Vietnamese

            300 ft
            241 Swanston Street

            Phone: (03) 9663 3288

          Getting there.

          The tram station is just steps away from the hotel and will take you to the major shopping and entertainment hotspots such as St Kilda, Chapel St, Bridge Rd and Brunswick St.

          Getting around.

          The Skybus Airport Shuttle transfers, car rental and car parking at 265 Little Bourke Street are available at the hotel while self-parking car park is located in the QV Complex, one block from the hotel on the corner of Swanston and Lonsdale Streets. The QV Complex has three entrances to its carpark - from Lonsdale, Little Lonsdale or Russell Street.

          The hotel is approximately 30 minutes drive from Melbourne Tullamarine Airport.

          Flinders Street Railway Station is a short walk down Swanston Street while other public transport stops are just across from the hotel.

          The Swanston Hotel Melbourne Grand Mercure Reviews

          Guest reviews are submitted by our customers after their stay at The Swanston Hotel Melbourne Grand Mercure

          Average guest rating

          out of 10
          Based on 110 reviews

          Rating by category:


          Individual guest reviews

          • Family with children

            right in the heart of the city -convient!!

            just back of toilets should be cleaned as i am a room attendant-housekeeper myself

            • Average rating
          • Couple

            i liked the decor of the room, comfortable and yet cosy. good location and clean

            • Average rating
          • Family with children

            Fantastic location-right in the heart of the city with easy access to everything Melbourne has to offer. Have to mention the concierge staff; they gave us all the information we needed about absolutely everything and always in a friendly and obliging manner.

            • Average rating
          • Family with children

            Best location in the city. Close to anything and everything, very convenient indeed. Very nice city view. Very friendly and helpful staff. We are very happy with the prompt attention and service. The room is clean. We would recommend to others and come back again. Well done. Keep up the great job!

            • Average rating
          • Older travelers

            Location was great - front desk staff efficient and helpful.

            • Average rating
          • Single

            location, gym and swimming facilities, rooms were excellent

            • Average rating
          • Group of friends

            Excellent location,breakfast on site and business facilities good.

            Had to complain about noise at 11 30pm from room next door,DREADFUL!!! Shower is practically dangerous,scalding or freezing water!Not good.

            • Average rating
          • Single

            I have stayed at this hotel twice previously and it lived up to expectations again. I am usually a 5 star kind of girl and opt for Westin, Sofitels etc when I travel. (Westin Sydney - awesome)however this hotel is the only one for me when I am in Melbourne for a short stay that involves shopping and dining. Located right around the corner from the Bourke St Mall and Melbourne Central there is no better location if you are wanting to spend a few days right in the heart of Melbourne. Trams and cabs are at your door and the train station is only a few blocks away. 5 star restaurants, bars, coffee shops mix in with cheap eat options all within a 2 minute walk, doesnt get any better than that. The hotel itself is probably a bit dated with regard to bathroom fittings however the room itself is decorated in modern tones and has all the necessary ammenities: ironing board, hairdryer, kettle, good size tv. When I checked in the staff member attending to me was extremely helpful and attentive. They were very busy and had quite a number of people checking in all at the same time however I noticed that all reception staff were calm, friendly and helpful not just my guy. I have never asked for or received an upgrade however I dont know what happened or why but I got an upgrade to a bigger room which had the bedroom separate to the lounge/living area - perhaps a studio equivalent? Not sure but it was very nice indeed and I felt like a princess just getting the upgrade! All the appliances etc worked and the room was very clean, neat and tidy. Plenty of towels, running hot water etc. Only thing missing from my experience was that I would have loved a newspaper at my front door when I woke up so I didnt have to go downstairs and get one of the many free ones in the lobby but that would be being picky! Didnt use the onsite cafe for breakfast, too many cheap and cheerful coffee shops in close proximity to need to bother but it looked fine.

            Nothing I didnt like - how could you for price, location and service. However if you are someone who likes a hotel with a decent bar/restaurant than this is not for you. It has a gaming room attached which looked fine if you like playing the pokies but aside from that nothing I would rave about or recommend.

            • Average rating
          • Group of friends

            We appreciated the location, which meant that we could walk or get free tourist transport (bus or tram) to all the places we wanted to visit. The room was clean and adequate for our needs. The price was at the top end of our budget, and only possible since we were able to get a deal on the room rate.

            I found it difficult to find extra information about the hotel's facilities - more information in our room would have been helpful. Also we would have liked to have those little luxury items that I would associate with a four+star hotel - hand cream, drinking glasses (rather than just the ones in the bathroom) etc. Finally, I asked the staff about a couple of issues (including access to the room safe), but these requests were not dealt with satisfactorily.

            • Average rating
          • Older travelers

            Our Visit was hassle free and the Location was the best in town

            • Average rating
          • Group of friends

            Central to everything you could wish to do in the Melbourne CBD

            We were surprised by the huge amount of trouble the Front Desk staff had in locating our booking. This happened on 3 occasions, but it was a minor issue as our stay was very enjoyable.

            • Average rating
          • Couple

            The quality of the rooms was extreamly poor for 4 and 1/2 star rating the place needs to be refubished. The pool facilities were un available and the staff were going to accomodate this by sending us to use the facilities at another hotel. They were not very appologetic for the poor room quality although they did up grade to a slightly better room. I would not have stayed at this hotel if I had seen a picture of the room we were offered and would not stay there again! The rating should be 3 stars!

            • Average rating
          • Family with children

            Extremely pleasant and helpful staff, all staff were very friendly and made us feel very welcome. The meals and atmosphere in the Louden dining room and the Cocoon bar were pleasureable. The helpful staff at the concierge desk helped myself and others with any flight or travel problems and did so pleasantly and smoothly. I would definately stay here again.

            Can't really say there was any down side as all experiences were positive during our stay.

            • Average rating
          • Older travelers

            Car Valet was very good. Pillows on bed were the worse that both of us ever selept on (you should try Sofitel's). Checking Out was poor as they did not inform Car Valet that we wanted car within 1/2 hour (thus we waited nearly an hour). Ice in Fridge was pathetic and wasn't even filled up. Bathroom facilties were meagre ie: Hardly any room to put bathroom items. Bath had rust stain in it and was obviously for one person only. But the noise during the night was the "highlight". With a combination of the uncomfortable pillows and the noise, neither of us got more than 1 hour sleep. What about sound proof windows?

            Car Valet was very apologetic for delay and genuinely concerned (wasn't his fault as Desk had not told him we were there to pick up our car). Breakfast was very good.

            • Average rating
          • Family with children

            Location is excellent, particularly for first timers to Melbourne.Free trams very close and shopping, restaurants, cafes, etc on doorstep. Friendly, helpful staff.

            • Average rating
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          Hotel Awards 2014

          AustralianHOTEL AWARDSRecommendedMelbourneThe Swanston Hotel Melbourne Grand Mercure

          According to guest reviews, the hotel has been rated asBest Luxury Hotels in Australia

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