Hotel Ritz-Carlton, Cleveland - 克里夫兰

Central location and coworkers of my great stay at the Ritz Carlton Cleveland.

Comfortable rooms (we were not on a Club Floor), impeccable and friendly service, and a great location for visiting the Rock and Roll Hall of Fame and Jacobs Field, both of which we did!

You cannot beat the location or the views.

Its' people and location radiate a warmth that one away from home comes to know as comfort.

The Good-location excellent, likey the best hotel in Cleveland and the flowers in the lobby were lovely.

We took advantage of the weekend "bed and breakfast retreat package" that included a deluxe king bed with large marble bath and a full breakfast for two either in the dining room or in-room service and complimentary valet parking.

The hotel was decorated with rose pedals on the bed and surrounding the bathtub.

My husband arranged a romance package so after an excellent dinner at the hotel restaurant, The Muse, we returned to our room to find rose petals in the shape of a heart on the bed.

We had booked a king-sized bed/room back in March as we were attending a sold-out concert the evening of our stay.

We were disappointed to return to the room after our meeting to find only one bed made up.

A few negatives: the hotel breakfast included with our package only allowed us each a $15 credit in the restaurant, which could not cover coffee, eggs and orange juice.

Breakfast at the Century restaurant was a disaster.

Had breakfast in the restaurant on the 6th floor.

Saturday the restaurant had only a set price breakfast and we were not allowed to order from the menu.

After dining several times during my stay I find it fitting that such a great restaurant(Century), refects such a fine hotel.

Calls to the front desk, concierge, and room service went completely unanswered at times.

Furthermore the service was wonderful, the concierge was very helpful and check-in was quick and easy.

Excellent customer service, renovated rooms and the staff at the Club lounge was great as well as the food.

This was evident by my having to remind the front desk staff that my particular credit card affords me certain privilages at the hotel.

Elevators were 'out of service' to the other guests staying at the Ritz for the convenience of the celebrities, and we had to wait in long lines for the only other elevator.

For this Ritz, you need to take an elevator from the ground floor to the 6th floor where the lobby is located.

There is a small but very adequate fitness center on site (next to the pool and massage rooms) with a variety of equipment to satisfy most needs.

The rooms are clean and nice, but not special at all.

The staff were very professional, the rooms were very clean and the food was excellent.

The staff was very courteous and professional, and the room was clean and comfortable.

Rooms-nothing spectacular-nice, clean traditional ritz look.

We stayed in a deluxe room which was certainly nice, clean and comfortable, but the rates Ritz charges are outrageous ($229/night).