The staff at this hotel were absolutely amazing, providing a warm and personal welcome. They even arranged for me to use another room to shower after I checked out. The hotel itself was comfortable and had a great selection for the buffet breakfast. The service and staff really make this place special, raising your expectations of service forever. The hotel is spotless and has all the amenities of a 5* hotel. They have a special breakfast room with à la carte options, perfect for early morning temple visits. The a la carte breakfast starting at 6am was a highlight, as was the excellent manager who catered to all our requests. The room was always fully cleaned, amenities replenished twice daily, and the provided mobile phone was very useful. The fast and complimentary wifi was a bonus, as was the comfortable bed and standard coffee and tea in the room. I highly recommend this hotel for a great stay.

This was inded the best hotel I have ever stayed in. This is truely rirst class and the staff were the best trained and nicest people ever. Jackie looked after us as a friend. He ensured we were well and that we were properly looed after. He could not have done anything more. Our driver, Prang and guide, Picture were the best and although they treated us not only like kings and queens but like family. They were very professional and really made our stay the best on on 3 week holiday. I cannot recommend this hotel more. Your are really loosing out if you have not experienced this venue.

Staff at Privilege Floor is very kind and well trained - they try their best so much that it might give a feeling of "too much" (true luxury in service is more about a light, classy touch). Having a driver available is clearly a positive point to enjoy the stay in Siem Reap and visit the sites. Food in lounge is really good, for breakfast as well as for the evening cocktail. Free services and amenities are at the level of a good club floor.

The Privilege Floor is actually just the club floor part of the Borei hotel, but rooms are the same and they are far from luxury - actually these are basic Cambodian style rooms you get in most 3 - 4 stars hotels in Siem Reap. At this level of price, there are much better hotels in Siem Reap. Overall, because of the poor quality of the rooms, one can get for the same price a better deal by choosing a true luxury hotel and book car+driver separately.

The value for money at Privilege Floor By Lotus Blanc was exceptional, with an incredible room and comfortable bed. The location was convenient for the airport and a short tuk-tuk ride away from the city center. The staff, especially Nak, provided excellent service and made our stay truly special.

Food for breakfast could have been improved with a wider variety of options.

The rooms are very good with terrace with outside bed for relax. And hotel staffs are so friendly and good English speaker that I could spend fantastic moment with them. Laundry and all drinks in the room is free and they served us a bottle of Champagne as a welcome drink. Free breakfast also so good. I recommend cambodian noodle and sandwich. It was so tasty! and they take us free personal heritage tour during stay with laxury car. After sightseeing, driver gave us cool water and cool wet towel with lime fragrance. I really liked the service. If you thinking about Aman Sara, you should also think about this hotel. Compare with the price, this hotel also have good value.

When we were there, they still under constructing something that some sound and chemical smell there. But sooner this problem will be solved.

I absolutely loved the hotel's beautiful and elegant decor. The vintage furniture and soft color palette created a serene and calming atmosphere. The general areas of the hotel, such as the lobby and dining areas, were well-maintained and spacious, making it easy for senior people like myself to navigate comfortably.

The only thing I would ask for a better vacation for senior people is if the children working there could be a bit more patient and understanding with our needs.

This is the most customer-attentive hotel that I (64-y) have experienced so far and this is principally due to this customer service that the P.F has delivered to us throughout our 2-night stay. It started by being welcome at the airport, having a driver and a cell phone at disposal during our entire stay, and being brought back to the airport on departure day and always with the same contact staff. I will also mention complimentary breakfast, happy hour, laundry etc... A special thanks to Alex, Mol and Say but through them we want to thank all the staff at the P.F. It has been a privilege to stay at the Privilege Floor. Keep up the good work.

Minor disturbance by construction work to end early 2013 to make the P.F even better.

Located in a great neighbourhood, close to many attractions and public transportation. The staff was friendly and welcoming upon check-in and check-out. The room was clean and spacious with great amenities such as a refrigerator and coffee maker.

The air conditioning unit in the room did not work properly and it was extremely hot and stuffy. We contacted the front desk several times, but even after their maintenance team came to fix it, the issue remained.

Vip treatment, from being met at the airport and welcomed with garlands of jasmine to flower petals in the bathtub. This must be unique: rates include an a/c car and driver 24/7, own personal cellphone with 1-hr daily international calls free, free laundry, bubbly and soft drinks free in room minibar, free happy hour (5-7pm) with canapes. Staff are eager, helpful, smiling and courteous. The hotel is not in the best location but it is an oasis of charm and having a chauffeur at your beck and call makes the question irrelevant. Amazingly good value.

The staff very good. Car included. Don't take breakfast in the 4:th floor. Go down to main restaurant and tell them you are coming from 4:th floor, they give you all attention included fresh pressed juice, fresh made coffee or espresso.

our stay at the privilege floor by lotus blanc was incredible. the staff goes above and beyond, the pool is refreshing after temple visits, and the restaurant serves delicious meals. it exceeded our expectations and we highly recommend it!

This was an outstanding service experience. Being assigned a driver, 24 hour staff, a cell phone and full laundry service as a part of our room rate made our stay in Cambodia extremely efficient and easy. We would recommend The Privilege floor without reservation.

We planned far too short a stay. Nothing we could think of to improve our stay.

Wonderful friendly staff, excellent service, excellent facility, exceeding expectations in every way. Try the traditional Khmer massage at their spa, the best I ever had.

I recently stayed at a fantastic hotel in Cambodia for a few days. The staff provided superb service and made me feel well taken care of during my entire stay. The breakfasts were incredible and served until 3pm, giving me plenty of time to relax and enjoy the delicious food. The Damnak Lounge restaurant offered fine dining at a fraction of the price, and the room was beautifully decorated and impeccably clean. The swimming pool was a glorious oasis, perfect for unwinding after exploring the historical temples. I highly recommend this hotel for its exceptional service, convenient location, and overall peaceful atmosphere.

I recommend this hotel.

You are made to feel like royalty for a few days! The staff were all so friendly and smiling and competent and knew us by name. Their English is excellent. The spa was fantastic. We had a driver who took us everywhere and gave us cold towels and water. Refreshments were provided in the room and in the bar, included in the price. Breakfast buffet was superb!