The Gwen, A Luxury Collection Hotel - Chicago

521 North Rush Street, Chicago, United States, 60611-3507  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Gwen, A Luxury Collection Hotel - Chicago

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

 Spa and relaxation

Health club

 Breakfast

In-room breakfast

Editorial review:

This classy 1920s landmarked era hotel features large, well furnished rooms which include 42-inch plasma TVs, Bose stereos, Pratesi linens and Molon Brown products in the impassive baths. Features also include a highly attentive staff, an indoor connection to the upscale shops at North Bridge which allows for hassle free retail therapy, as well as an on-site fitness center and a restaurant.

Verified Reviews:

  • Great location - Staff were friendly - Complimentary coffee
  • Rooms are very clean - Service was excellent - Comfortable bed
  • No pool - Service was great - Flatscreen hd tv
  • Free wi-fi - Convenient parking - Comfortable room
  • Amenities are very poor - Quiet a/c - Would definitely stay again

Overview

The exclusive 4-star Gwen, A Luxury Collection offers classic rooms with views of Lake Michigan and Millennium Park. The building was renovated in 2006.

Prime location a few steps from Grand-Red subway station and near Navy Pier, Auditorium Theatre and Willis Tower. A 5-minute walk will take you to Wrigley Building, Vietnam Veterans Fountain and Cloud Gate.

Placed near bars, restaurants and a mall, the hotel offers a ballroom and a rooftop terrace for on-site relaxation.

Randolph St. Metra train station lies within a 10-minute walk. Just 20 minutes from Midway airport.

Rooms

The hotel offers 585 rooms featuring a minibar, a laptop-size safe, a private balcony, individual climate control and cable TV with on-demand movies as well as spacious bathrooms with a roll in shower, slippers and a hairdryer. There are rooms with stunning views of the lake.

Eat

Guests can unwind in the signature restaurant, which serves fine Asian cuisine. Guests can relax in the café bar serving complimentary drinks.

All visitors are offered a full breakfast for a fee. 

Services

Guests can take advantage of computers, conference facilities and a photocopier and make use of ironing service, concierge service and dry cleaning provided on-site.

Relax

The on-site fitness center comes with a gym and fitness classes.

Internet

Wireless internet is available in public areas for free.

High-speed internet access is available in public areas for free.

Guest Parking

Paid public parking is possible at a location nearby.

Year renovated   2006.  Number of floors   12.  Number of rooms   589.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • Handicap parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • Pets allowed for a fee
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Activities

  • Racquetball

Services

  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service

Dining facilities

  • In-room breakfast
  • Restaurant
  • Bar/Lounge
  • Coffee/Tea in lobby

Meeting facilities

  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/Child services
  • Kids club

Leisure facilities

  • Tennis court
  • Golf course
  • Fitness center
  • Health club

Room view

  • City view
  • Lake view

Room facilities

  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Living room
  • Sitting area
  • Dressing area
  • Rooftop terrace
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • In-room desk

Bathroom

  • Bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe

Kitchen facilities

  • Refrigerator on request

Bedroom

  • Premium bedding
  • Pillow menu

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • DVD player
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  3 am

Check-Out

  • until  12 pm

Children and extra beds

  • One child under the age of 1 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are allowed on request.

How to reach hotel

hotel The Gwen, A Luxury Collection Hotel - Chicago Chicago location
Show big map »

Hotel Address:

521 North Rush Street, Chicago, United States, 60611-3507

Get directions
City Center
  • Chicago
    1.0 mi
Airports
Train Stations
  • Millenium Station
    3000 ft
  • Van Buren Street Station
    1.1 mi
Underground stations
  • LaSalle "L" Station (Blue Line)
    1.2 mi
  • LaSalle \"L\" Station (Blue Line)
    1.2 mi
Bus stop
  • 400 ft
Restaurants
  • The Purple Pig (cuisine: Contemporary, European)
    400 ft
  • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American, Steakhouse, Seafood)
    300 ft
Beaches
  • Ohio Street Beach
    3500 ft
  • Oak Street Beach
    4200 ft
Hotel information
  • Check-In:
    from  3 am
  • Check-Out:
    until  12 pm
  • Year renovated:
    2006
  • Number of floors:
    12
  • Number of rooms:
    589

Rooms and availability

The Gwen, A Luxury Collection Deluxe RoomThe Gwen, A Luxury Collection Deluxe Room
Deluxe Room
Check Prices
— Less information+ More information

Elegant room has a small rest are, work desk and convenient bathroom.

The Gwen, A Luxury Collection Executive Room
Executive Room
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— Less information+ More information

The room offers more space and includes a work desk and a bathroom with all necessary amenities.

The Gwen, A Luxury Collection Junior Suite
Junior Suite
Bed type: King Size bed or Double Bed
Size: 475 sq. feet
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information

Light room with a separate rest area has a contemporary bathroom with all modern amenities.

Room facilities
    The Gwen, A Luxury Collection Executive Suite
    Executive Suite
    Check Prices
    — Less information+ More information

    Luxurious Suite offers living area, dining table and separate bedroom.

    The Gwen, A Luxury Collection Deluxe Suite
    Deluxe Suite
    Bed type: 1 Super-King Size bed and 1 Sofa bed
    Size: 560 sq. feet
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Luxurious room has a bedroom and a living room with a sofa, armchairs and table. The bathroom has all modern amenities.

    Room facilities

      How to reach hotel

      hotel The Gwen, A Luxury Collection Hotel - Chicago Chicago location
      Show big map »

      Hotel Address:

      521 North Rush Street, Chicago, United States, 60611-3507

      Get directions
      City Center
      • Chicago
        1.0 mi
      Airports
      Train Stations
      • Millenium Station
        3000 ft
      • Van Buren Street Station
        1.1 mi
      Underground stations
      • LaSalle "L" Station (Blue Line)
        1.2 mi
      • LaSalle \"L\" Station (Blue Line)
        1.2 mi
      Bus stop
      • 400 ft
      Restaurants
      • The Purple Pig (cuisine: Contemporary, European)
        400 ft
      • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American, Steakhouse, Seafood)
        300 ft
      Beaches
      • Ohio Street Beach
        3500 ft
      • Oak Street Beach
        4200 ft
      Hotel information
      • Check-In:
        from  3 am
      • Check-Out:
        until  12 pm
      • Year renovated:
        2006
      • Number of floors:
        12
      • Number of rooms:
        589

      The Gwen, A Luxury Collection Location

      Legend
      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

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      Enter your starting point
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      What's nearby

      Tourist attractions

      Places of interest

      • Chicago Tribune Tower - 400 ft
      • Wrigley Building - 700 ft
      • Marina City - 1400 ft
      • Time Life Building - 1400 ft
      • Chicago Vietnam Veterans Memorial - 1700 ft

      Shopping areas

      Amusement

      • Screenz - 1400 ft
      • Amf Bowl Marina City Lanes - 1400 ft

      Museums

      • Chicago Artist's Coalition - 700 ft
      • Arts Club of Chicago - 1000 ft
      • Terra Museum of American Art - 1000 ft
      • Bridgehouse and Chicago River Museum - 1400 ft
      • City Gallery in the Historic Water Tower - 1700 ft

      Universities, Institutes

      • Real Estate Education CO - 400 ft
      • American College of Surgeons - 1000 ft
      • Insti-Clinical Social Work - 1700 ft
      • Marquette University - 1700 ft
      • Institute of Design - 2000 ft
      • Printing Industry of Illinois - 2000 ft

      Business areas

      • American Medical Association Headquarters - 700 ft

      Medical care and Hospitals

      Casinos

      • Par-A-Dice Riverboat Casino - 1000 ft

      Food and meals

      College Campuses

      Local Attractions

      • Willis Tower - 1.0 mi
        233 South Wacker Drive, Chicago
      • Navy Pier - 1.0 mi
        600 E Grand Ave, Chicago
      • Money Museum at the Federal Reserve Bank - 5200 ft
        230 South LaSalle St, Chicago
      • The Rookery - 5000 ft
        209 S. LaSalle St., Chicago
      • Monadnock Building - 5100 ft
        53 West Jackson Blvd, Chicago

      Near the hotel

      • The Magnificent Mile - 400 ft
        N Michigan Ave, Chicago
      • McCormick Freedom Project - 700 ft
        435 North Michigan Avenue, Chicago
      • Richard H. Driehaus Museum - 1000 ft
        40 E. Erie St., Chicago
      • St. James Cathedral - 1300 ft
        65 East Huron Street, Chicago
      • Tribune Tower - 700 ft
        435 N. Michigan Ave., Chicago
      • Wrigley Building - 800 ft
        410 North Michigan Ave, Chicago
      • Michigan Avenue Bridge - 1100 ft
        Michigan Ave., Chicago

      Restaurants Nearby

      • The Purple Pig - 400 ft

        Address: 500 North Michigan Avenue
        Phone: (312) 464-1744

        77% likes this, based on 1527 reviews
        Cuisine: Contemporary, European
        Price Range: USD 12 - USD 17

      • Michael Jordan's steakhouse - 300 ft

        Address: 505 N. Michigan Avenue
        Phone: (312) 321-8823

        69% likes this, based on 289 reviews
        Cuisine: American
        Price Range: USD 31 - USD 50

      • Bandera Restaurant - 400 ft

        Address: 535 N Michigan Ave
        Phone: 312 644 3524

        75% likes this, based on 442 reviews
        Cuisine: American, Southwestern
        Price Range: USD 23 - USD 32

      • Joe's Seafood, Prime Steak & Stone Crab - 300 ft

        Address: 60 E Grand Ave
        Phone: 312-379-5637

        86% likes this, based on 1113 reviews
        Cuisine: American, Steakhouse, Seafood
        Price Range: USD 43 - USD 82

      • Grand Lux Cafe - 600 ft

        Address: 600 N Michigan Ave
        Phone: 312-276-2500

        70% likes this, based on 978 reviews
        Cuisine: International, Eclectic
        Price Range: USD 21 - USD 30

      Hotel information
      • Check-In:
        from  3 am
      • Check-Out:
        until  12 pm
      • Year renovated:
        2006
      • Number of floors:
        12
      • Number of rooms:
        589

      The Gwen, A Luxury Collection Reviews

      Guest reviews are submitted by our customers after their stay at The Gwen, A Luxury Collection

      Average guest rating

      8.8out of 10
      Exceptional
      Based on 54 reviews

      Rating by category:

      Rooms
      9.3
      Value
      8.7
      Service
      9.1
      Location
      9.9

      Individual guest reviews

      • Older travelers
        10.0

        The location was excellent as were all the service staff who were extremely friendly and helpful. Rooms were kept exceptionally clean.

      • Couple
        8.2

        great location

        very expensive room service. restaurant empty and very disappointing

      • Couple
        9.6

        My husband & I spent 8 nights at the hotel - it was very clean - a large variety of good quality toiletries were provided & re-filled - tea/coffee maker was provided with good choices of coffee & tea shots - friendly receptionests especially Ron - all our requests were met - easy access to Michigan Avenue - quick response when fetching our car from valet parking - free high speed wi-fi We loved the hotel & felt at home there, we recommend it to others

        - Valet parking is too expensive, costs 51 dollars a day, the close by self parking garage is also expensive costing 45 dollars a day

      • Older travelers
        7.4

        It was very conveniently located to shopping and restaurants.

        The hotel room smelled of mildew so that sleeping was difficult.

      • Couple
        8.8

        Bedding n cleanlinessprofessional staff

        Coffee maker did not work

      • Couple
        6.6

        Location Location Location.

        Some of the concerige wasn't very helpful. Like they turned they nose up at me and my wife because we was young and black. Sorry to say but all the other staff was very friendly.

      • Single
        8.8

        room is very big. bathroom is impressive.

        there should be coffee in the room.

      • Older travelers
        10.0

        Staff service level, quality of the rooms, facilities for customers.

      • Older travelers
        8.8

        Great location -- lots of restaurants and shopping nearby, just a block from the L, and the Loop is walking distance. Rooms are not huge and the decor is somewhat non-descript but well-appointed and very comfortable. The hotel was lively but floors were quiet. Nice terrace off the lobby. Well suited for business travelers.

        Thought it was a bit pricey for a weekend but the town was very busy while we were there and rooms were in very short supply.

      • Family with children
        9.6

        I felt the staff went out of their way to be helpful, polite, and very hospitable. The hotel is really beautiful and well-maintained.

      • Couple
        10.0

        I've stayed at several Conrad Hotels and they never dissappoint. The service, cleanliness, and value are always excellent. I will always check Conrad availability, when possible.

        Valet parking rate is $51 per night, which is a little ridiculous. I don't care what city it's in, that's way too high. $40 should be max.

      • Single
        9.2

        Room was of a high standard with modern decor and well maintained. Proximity to major attractions and shopping was ideal for stay.

      • Older travelers
        5.8

        Location, Clean place and nice interiors.

        The room that was assigned to us has an annoying vibrations and shaking sounds that kept coming all night long from bed side wall. When we slept on the pillow we felt a vibration through our heads coming from the wall and bed the frame kept making vibration sounds. This was very annoying and it kept us awake until 2:30 A.M. I called the reception and complained, they refused moving us to another room in a very firm language and they said that the only thing that could be done is to send an engineer to check it because hotel is full! The engineer arrived and was nice, however, he could not stop this vibration, and his solution was to pull the bed away from wall which stopped bed vibrations but the sound kept coming all night. It seemed that the sound came from an a/c machine that cools the floor corridor. We woke up late due to the bad night and requested late check out but the reception refused, after an argument with them they accepted with a very not friendly tone. To be fair the hotel in general was decent, clean and has a good location. However, staff did not address our problem properly and treated us in a very inconsiderate way. I will not go back to it again, however, if you are going make sure they do not give you a similar room, rooms that are beside floor service room or machines room. If it helps, our room number was 912.

      • Couple
        8.8

        Nice amenities. I/we have been staying at design-based boutique hotels quite a bit and the services/amenities of a larger near-luxury hotel stood out.

        My boyfriend told me to mention something about the lack of designated smoking areas.

      • Older travelers
        9.2

        great service. very clean room and comfortable bed. Neat little roof top terrace. Free drinking bottle water.

        Only one out of the three elevators was working. Expected a bit more for the price of the breakfast.

      How to reach hotel

      hotel The Gwen, A Luxury Collection Hotel - Chicago Chicago location
      Show big map »

      Hotel Address:

      521 North Rush Street, Chicago, United States, 60611-3507

      Get directions
      City Center
      • Chicago
        1.0 mi
      Airports
      Train Stations
      • Millenium Station
        3000 ft
      • Van Buren Street Station
        1.1 mi
      Underground stations
      • LaSalle "L" Station (Blue Line)
        1.2 mi
      • LaSalle \"L\" Station (Blue Line)
        1.2 mi
      Bus stop
      • 400 ft
      Restaurants
      • The Purple Pig (cuisine: Contemporary, European)
        400 ft
      • Joe's Seafood, Prime Steak & Stone Crab (cuisine: American, Steakhouse, Seafood)
        300 ft
      Beaches
      • Ohio Street Beach
        3500 ft
      • Oak Street Beach
        4200 ft
      Hotel information
      • Check-In:
        from  3 am
      • Check-Out:
        until  12 pm
      • Year renovated:
        2006
      • Number of floors:
        12
      • Number of rooms:
        589
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