The Gwen, A Luxury Collection Hotel - Chicago  4 stars

521 North Rush Street, Chicago, United States, 60611-3507  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

This classy 1920s landmarked era hotel features large, well furnished rooms which include 42-inch plasma TVs, Bose stereos, Pratesi linens and Molon Brown products in the impassive baths. Features also include a highly attentive staff, an indoor connection to the upscale shops at North Bridge which allows for hassle free retail therapy, as well as an on-site fitness center and a restaurant.

Verified Reviews:

  • Great location - Staff were friendly - Complimentary coffee
  • Rooms are very clean - Service was excellent - Comfortable bed
  • No pool - Service was great - Flatscreen hd tv
  • Free wi-fi - Convenient parking - Comfortable room
  • Amenities are very poor - Quiet a/c - Would definitely stay again
 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

Golf course

 Spa and relaxation

Health club

 Breakfast

In-room breakfast

Overview

The exclusive 4-star Gwen, A Luxury Collection offers classic rooms with views of Lake Michigan and Millennium Park. The building was renovated in 2006.

Prime location a few steps from Grand-Red subway station and near Navy Pier, Auditorium Theatre and Willis Tower. A 5-minute walk will take you to Wrigley Building, Vietnam Veterans Fountain and Cloud Gate.

Placed near bars, restaurants and a mall, the hotel offers a ballroom and a rooftop terrace for on-site relaxation.

Randolph St. Metra train station lies within a 10-minute walk. Just 20 minutes from Midway airport.

Rooms

The hotel offers 585 rooms featuring a minibar, a laptop-size safe, a private balcony, individual climate control and cable TV with on-demand movies as well as spacious bathrooms with a roll in shower, slippers and a hairdryer. There are rooms with stunning views of the lake.

Eat

Guests can unwind in the signature restaurant, which serves fine Asian cuisine. Guests can relax in the café bar serving complimentary drinks.

All visitors are offered a full breakfast for a fee. 

Services

Guests can take advantage of computers, conference facilities and a photocopier and make use of ironing service, concierge service and dry cleaning provided on-site.

Relax

The on-site fitness center comes with a gym and fitness classes.

Internet

Wireless internet is available in public areas for free.

High-speed internet access is available in public areas for free.

Guest Parking

Paid public parking is possible at a location nearby.

Year renovated   2006.  Number of floors   12.  Number of rooms   589.

City Center Chicago - 1.0 mi
Airports Midway (MDW) - 9.8 mi, Chicago O'hare International (ORD) - 15.6 mi
Train Stations Millenium Station - 3000 ft, Van Buren Street Station - 1.1 mi
Underground stations LaSalle "L" Station (Blue Line) - 1.2 mi, LaSalle \"L\" Station (Blue Line) - 1.2 mi
Bus stop - 400 ft
Restaurants The Purple Pig (cuisine: Contemporary, European) - 400 ft, Joe's Seafood, Prime Steak & Stone Crab (cuisine: American, Steakhouse, Seafood) - 300 ft
Beaches Ohio Street Beach - 3500 ft, Oak Street Beach - 4200 ft
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Facilities

General
  • Free Wi-Fi in public areas
  • Paid parking
  • Handicap parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Lobby
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled
Activities
  • Racquetball
Services
  • Paid valet parking
  • Room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
Dining facilities
  • In-room breakfast
  • Restaurant
  • Bar/Lounge
  • Coffee/Tea in lobby
Meeting facilities
  • 24-hour business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying
Children's facilities
  • Cribs available
  • Babysitting/Child services
  • Kids club
Leisure facilities
  • Tennis court
  • Golf course
  • Fitness center
  • Health club
Room view
  • City view
  • Lake view
Room facilities
  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Living room
  • Sitting area
  • Dressing area
  • Rooftop terrace
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • In-room desk
  • Armchair
Bathroom
  • Bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
Kitchen facilities
  • Refrigerator on request
Bedroom
  • Premium bedding
Media
  • Paid movies/Video
  • Cable/Satellite television
  • DVD player
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Policies

Check-In

from  3 am

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 1 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

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Deluxe Room
Check Prices
The Gwen, A Luxury Collection Deluxe Room
The Gwen, A Luxury Collection Deluxe Room
The Gwen, A Luxury Collection Deluxe Room
Bed type: King Size bed or Double beds
Size: 400 sq. feet

Elegant room has a small rest are, work desk and convenient bathroom.

Room facilities
    Executive Room
    Check Prices
    The Gwen, A Luxury Collection Executive Room

    The room offers more space and includes a work desk and a bathroom with all necessary amenities.

    Junior Suite
    Check Prices
    The Gwen, A Luxury Collection Junior Suite
    Bed type: King Size bed or Double Bed or 1 Single bed
    Size: 475 sq. feet

    Light room with a separate rest area has a contemporary bathroom with all modern amenities.

    Room facilities
      Executive Suite
      Check Prices
      The Gwen, A Luxury Collection Executive Suite

      Luxurious Suite offers living area, dining table and separate bedroom.

      Deluxe Suite
      Check Prices
      The Gwen, A Luxury Collection Deluxe Suite
      Bed type: 1 Super-King Size bed and 1 Sofa bed or 1 Single bed
      Size: 560 sq. feet

      Luxurious room has a bedroom and a living room with a sofa, armchairs and table. The bathroom has all modern amenities.

      Room facilities

        The Gwen, A Luxury Collection LocationWhat's nearby

        Legend
        Legend
        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Tourist attractions
        Places of interest
        • Chicago Tribune Tower
          400 ft
        • 700 ft
        • Marina City
          1400 ft
        • Time Life Building
          1400 ft
        • Chicago Vietnam Veterans Memorial
          1700 ft
        Shopping areas
        Amusement
        • Screenz
          1400 ft
        • Amf Bowl Marina City Lanes
          1400 ft
        Museums
        • Chicago Artist's Coalition
          700 ft
        • Arts Club of Chicago
          1000 ft
        • Terra Museum of American Art
          1000 ft
        • Bridgehouse and Chicago River Museum
          1400 ft
        • City Gallery in the Historic Water Tower
          1700 ft
        Universities, Institutes
        • Real Estate Education CO
          400 ft
        • American College of Surgeons
          1000 ft
        • Insti-Clinical Social Work
          1700 ft
        • Marquette University
          1700 ft
        • Institute of Design
          2000 ft
        • Printing Industry of Illinois
          2000 ft
        Business areas
        • American Medical Association Headquarters
          700 ft
        Medical care and Hospitals
        Casinos
        • Par-A-Dice Riverboat Casino
          1000 ft
        Food and meals
        College Campuses

        Local Attractions

        • Willis Tower
          1.0 mi
          233 South Wacker Drive, Chicago
        • The Rookery
          5000 ft
          209 S. LaSalle St., Chicago
        • Navy Pier
          1.0 mi
          600 E Grand Ave, Chicago
        • Monadnock Building
          5100 ft
          53 West Jackson Blvd, Chicago
        • Money Museum at the Federal Reserve Bank
          5200 ft
          230 South LaSalle St, Chicago

        Near the hotel

        • The Magnificent Mile
          400 ft
          N Michigan Ave, Chicago
        • Tribune Tower
          700 ft
          435 N. Michigan Ave., Chicago
        • McCormick Freedom Project
          700 ft
          435 North Michigan Avenue, Chicago
        • Wrigley Building
          800 ft
          410 North Michigan Ave, Chicago
        • Richard H. Driehaus Museum
          1000 ft
          40 E. Erie St., Chicago
        • Michigan Avenue Bridge
          1100 ft
          Michigan Ave., Chicago
        • St. James Cathedral
          1300 ft
          65 East Huron Street, Chicago

        Restaurants Nearby

        • The Purple Pig

          77% likes this, based on 1527 reviews
          Cuisine: Contemporary, European
          Price Range: USD 12 - USD 17

          400 ft
          500 North Michigan Avenue

          Phone: (312) 464-1744

        • Joe's Seafood, Prime Steak & Stone Crab

          86% likes this, based on 1113 reviews
          Cuisine: American, Steakhouse, Seafood
          Price Range: USD 43 - USD 82

          300 ft
          60 E Grand Ave

          Phone: 312-379-5637

        • Michael Jordan's steakhouse

          69% likes this, based on 289 reviews
          Cuisine: American
          Price Range: USD 31 - USD 50

          300 ft
          505 N. Michigan Avenue

          Phone: (312) 321-8823

        • Grand Lux Cafe

          70% likes this, based on 978 reviews
          Cuisine: International, Eclectic
          Price Range: USD 21 - USD 30

          600 ft
          600 N Michigan Ave

          Phone: 312-276-2500

        • Bandera Restaurant

          75% likes this, based on 442 reviews
          Cuisine: American, Southwestern
          Price Range: USD 23 - USD 32

          400 ft
          535 N Michigan Ave

          Phone: 312 644 3524

        The Gwen, A Luxury Collection Reviews

        Guest reviews are submitted by our customers after their stay at The Gwen, A Luxury Collection

        Average guest rating

        8.8
        out of 10
        Exceptional
        Based on 54 reviews

        Rating by category:

        Rooms
        9.3
        Value
        8.7
        Service
        9.1
        Location
        9.9

        Individual guest reviews

        • Older travelers

          The location was excellent as were all the service staff who were extremely friendly and helpful. Rooms were kept exceptionally clean.

          • Average rating
            10.0
        • Couple

          great location

          very expensive room service. restaurant empty and very disappointing

          • Average rating
            8.2
        • Couple

          My husband & I spent 8 nights at the hotel - it was very clean - a large variety of good quality toiletries were provided & re-filled - tea/coffee maker was provided with good choices of coffee & tea shots - friendly receptionests especially Ron - all our requests were met - easy access to Michigan Avenue - quick response when fetching our car from valet parking - free high speed wi-fi We loved the hotel & felt at home there, we recommend it to others

          - Valet parking is too expensive, costs 51 dollars a day, the close by self parking garage is also expensive costing 45 dollars a day

          • Average rating
            9.6
        • Older travelers

          It was very conveniently located to shopping and restaurants.

          The hotel room smelled of mildew so that sleeping was difficult.

          • Average rating
            7.4
        • Couple

          Bedding n cleanlinessprofessional staff

          Coffee maker did not work

          • Average rating
            8.8
        • Couple

          Location Location Location.

          Some of the concerige wasn't very helpful. Like they turned they nose up at me and my wife because we was young and black. Sorry to say but all the other staff was very friendly.

          • Average rating
            6.6
        • Single

          room is very big. bathroom is impressive.

          there should be coffee in the room.

          • Average rating
            8.8
        • Older travelers

          Staff service level, quality of the rooms, facilities for customers.

          • Average rating
            10.0
        • Older travelers

          Great location -- lots of restaurants and shopping nearby, just a block from the L, and the Loop is walking distance. Rooms are not huge and the decor is somewhat non-descript but well-appointed and very comfortable. The hotel was lively but floors were quiet. Nice terrace off the lobby. Well suited for business travelers.

          Thought it was a bit pricey for a weekend but the town was very busy while we were there and rooms were in very short supply.

          • Average rating
            8.8
        • Family with children

          I felt the staff went out of their way to be helpful, polite, and very hospitable. The hotel is really beautiful and well-maintained.

          • Average rating
            9.6
        • Couple

          I've stayed at several Conrad Hotels and they never dissappoint. The service, cleanliness, and value are always excellent. I will always check Conrad availability, when possible.

          Valet parking rate is $51 per night, which is a little ridiculous. I don't care what city it's in, that's way too high. $40 should be max.

          • Average rating
            10.0
        • Single

          Room was of a high standard with modern decor and well maintained. Proximity to major attractions and shopping was ideal for stay.

          • Average rating
            9.2
        • Older travelers

          Location, Clean place and nice interiors.

          The room that was assigned to us has an annoying vibrations and shaking sounds that kept coming all night long from bed side wall. When we slept on the pillow we felt a vibration through our heads coming from the wall and bed the frame kept making vibration sounds. This was very annoying and it kept us awake until 2:30 A.M. I called the reception and complained, they refused moving us to another room in a very firm language and they said that the only thing that could be done is to send an engineer to check it because hotel is full! The engineer arrived and was nice, however, he could not stop this vibration, and his solution was to pull the bed away from wall which stopped bed vibrations but the sound kept coming all night. It seemed that the sound came from an a/c machine that cools the floor corridor. We woke up late due to the bad night and requested late check out but the reception refused, after an argument with them they accepted with a very not friendly tone. To be fair the hotel in general was decent, clean and has a good location. However, staff did not address our problem properly and treated us in a very inconsiderate way. I will not go back to it again, however, if you are going make sure they do not give you a similar room, rooms that are beside floor service room or machines room. If it helps, our room number was 912.

          • Average rating
            5.8
        • Couple

          Nice amenities. I/we have been staying at design-based boutique hotels quite a bit and the services/amenities of a larger near-luxury hotel stood out.

          My boyfriend told me to mention something about the lack of designated smoking areas.

          • Average rating
            8.8
        • Older travelers

          great service. very clean room and comfortable bed. Neat little roof top terrace. Free drinking bottle water.

          Only one out of the three elevators was working. Expected a bit more for the price of the breakfast.

          • Average rating
            9.2
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