We had a fantastic stay at the hotel. The staff was friendly and accommodating, ensuring that we had a comfortable and enjoyable experience. The atmosphere of the hotel was warm and inviting, and we felt right at home. The kitchen utilities in our room were a great added convenience, allowing us to prepare our own meals. The food at the hotel was also delicious. The location was perfect for skiing, being just a short walk from the slopes. we highly recommend this hotel for a relaxing and enjoyable stay.

The Castle Complex in Pamporovo is a fairytale-like hotel nestled in snowy woods. The peaceful and quiet atmosphere creates the perfect setting for a relaxing stay. The staff are incredibly friendly and go above and beyond to ensure a pleasant experience. Meals, including breakfast and dinner, are included and the food is delicious. The spacious apartments offer great value for money. Despite arriving late at 11 PM, the staff waited for us and even offered us food.

We felt right at home during our stay at The Castle Complex in Pamporovo. There was absolutely no reason to complain about anything.

This hotel offers excellent value for money with affordable prices. The attention to detail is noticeable, from the rooms with nice views to the basic amenities provided like TV and comfortable beds. The location right by a blue ski slope adds to the convenience, making it easy to hit the slopes every day. The staff are also friendly and helpful, ensuring a pleasant stay.

All aspects of this hotel were satisfactory.

The location close to the ski slopes, efficient and helpful staff, delicious food at Excalibur restaurant, cozy lobby bar with fireplace.

Nothing to dislike.

The Castle Complex exceeded my expectations in several ways. the value for money was outstanding. Considering the prices, I was pleasantly surprised by the attention to detail throughout the hotel. From the basic amenities to the rooms with beautiful views of the snowy pine trees, everything was thoughtfully designed. Additionally, the location of the hotel, right next to a blue run, made it convenient for skiing enthusiasts like myself. It was a little tricky at first, but after a few days, it became manageable. Moreover, the staff provided excellent service and were always polite and helpful. Lastly, the breakfast served at the hotel was delicious and satisfying.

There's nothing to complain about at this hotel. Everything was ok.

The staff was super friendly, the location was mind-blowing with a ski lift just a 5-minute walk away, and our apartment was spacious with lots of natural light. The spa facilities were fantastic and the Excalibur restaurant had EXCELLENT food and service. We loved the view of the pine forest from our apartment and the choice of ski hire shops nearby. We also appreciated the availability of kitchen utilities and the warm atmosphere in the hotel. The breakfast was tasty and the underground parking, although a little scary, was convenient. The hotel's location was perfect, allowing us to walk or ski right up to the door. The staff were very helpful and the little pub/restaurant was fabulous. The lobby bar was very welcoming and overall, our stay was jaw-dropping and we can't wait to go back soon.

During my xmas ski trip, I was pleasantly impressed with the location and the spacious apartments. The access to the ski lift was very convenient, just a short walk away. The spa facilities were also very good and relaxing after a long day on the slopes. the positive aspects of this place made my stay very smooth and enjoyable.

The kitchen and dining area were not as well equipped or designed as I had hoped. The utensils and crockery were sparse and not of the best quality, making it difficult to cook and eat comfortably.

During our stay, we had a fantastic time staying in the mountains for a family vacation. We stayed in Castle 3 which had easy access to the slopes and the breathtaking views of the mountains. Our room was spacious, clean, and comfortable, and the bathroom was modern with all the required amenities. The service was friendly and efficient, and the breakfast was delicious. We enjoyed using the free Wi-Fi and appreciated the convenient and ample parking.

Getting around the hotel and carrying our ski equipment up and down the stairs was quite troublesome and inconvenient.

This hotel is a great value for money with prices that won't break the bank. The attention to detail is impressive, from the basic amenities in the rooms to the beautiful view of snowy pine trees. The staff goes above and beyond to provide excellent service, making you feel welcome throughout your stay. The breakfast offered is delicious and satisfying, starting your day off right.

All was great, no improvements needed.

We had an incredible time at the hotel. The location was unbeatable, as we were able to ski directly to the door from the slopes. The hotel's cleanliness was impressive, and its facilities, such as the fully equipped kitchen, made our stay very comfortable. The hotel staff was attentive and polite at all times, and the breakfast had a variety of delicious options.

All was perfect.

The breakfast and dinner weren't too bad. Plus, the bed was quite comfortable. Another good thing is that it's located close to the ski lifts, which is really convenient when you're there for skiing. The underground parking was also a plus, especially in the cold weather.

The shower doors in the bathroom were almost falling off and it was never fixed. , the internet signal was awful and the staff didn't seem to care about it.