I recently stayed at a hotel in Kazakhstan's capital and had a great experience. the location was ideal, with stunning views of the city, especially at night from the higher floors. Secondly, the staff were incredibly friendly and helpful, making my stay very enjoyable. Additionally, the hotel was very affordable and offered great value for money. Lastly, the rooms were clean and comfortable, with daily changes to the bed linen and bath towels.

Everything was just fine, no complaints at all.

All together the Tengri Hotel is one of this places where you arrive, you have a beer in the bar, you go to sleep, you have breakfast in the morning and nothing stands out. Everything is there and nothing is missing, but it is a place without soul. So the first thing that pops up in my mind is average. There are some nice and helpful people and some really unfriendly, the beer tastes good, the coffee is a disaster, the towels are fresh, the shower is clean but shabby. For a business trip ok, but for holidays I would never go there.

warm room; restaurant next door; gym

The hotel is conveniently located near different shops and restaurants, making it easy to dine out or grab a quick bite. the hotel’s airport shuttle service is functional and affordable, avoiding the stress of looking for a taxi outside the airport. Finally, the staff at the reception was lovely, always willing to help with anything we needed.

The room we were assigned had a strong smell of smoke, which was disturbing despite being in a nonsmoking room. the service at the restaurant could be slow at times and not very organized, affecting our dining experience.

Location and the service

Some rooms are not well heated despite the very severe and cold winter!!! The wireless internet and TV channels were disrupted frequently and for long periods of time.

Bell boy was helpful in assisting with baggage

Buffet breakfast was not provided.

I had a great stay at a hotel in this city. The location was perfect, as it was close to all of the main city attractions. The staff was very polite and friendly, making me feel welcome throughout my stay. Plus, the pub in the hotel was a cozy spot to enjoy a drink. I was impressed with the cleanliness and hotel facilities.

All was perfect.

Staff are very friendly, the internet works well, the room is spacious, room service menu is better than average and not expensive.

Unable to alter the room temperature - for me it was a little too warm.

The room was not heated satisfactorily and adjustments could not be made to the temperature. The bed had insufficient top covering. No blanket was available in the room. We received no response to our complaint. In sum, we have noted the decline in standards since our previous visit in October, 2012. The hotel lacks a service mentality.

I recently stayed at a hotel in Nur-Sultan that exceeded my expectations. the attention to detail was impressive. The staff were friendly and attentive, ensuring my needs were met throughout my stay. Additionally, the rooms were well-maintained and spacious, providing a comfortable environment to relax in. The breakfast selection was extensive, offering both local and international choices, which catered to everyone's tastes. Lastly, the location of the hotel was fantastic, with easy access to a nearby supermarket and convenient taxi services. this hotel provided great value for money and I would highly recommend it.

All aspects of my stay were satisfactory.

I had a surprisingly pleasant stay at this hotel. the staff were friendly and helpful, going out of their way to assist me. Secondly, the rooms were spacious and comfortable, with attention to detail in terms of cleanliness. Finally, the breakfast was delicious, offering a variety of options to suit different tastes.

All aspects exceeded my expectations.

The location was convenient, close to market and banks. The staff was helpful and friendly. The room had a good view of the city center. The hotel was affordable and clean with daily linen and towel changes. There was a fridge in the room.

Nothing not to love.

The room was clean and spacious, with a nice view of the city skyline from the 11th floor. The breakfast buffet was huge and offered a variety of healthy options. The wifi in the room worked very well. The location of the hotel was convenient, being within walking distance of Astana Mall and several restaurants. Staff was available at the reception even at night, which was helpful.

Decent size room and functional airport shuttle. Good location near National University and modern mosque.

Unfriendly staff with little English skills. Slow and faulty elevator.

The hotel is conveniently located close to the main city attractions and markets, making it easily accessible. The Irish pub was friendly and added to the experience. The breakfast was generous and the wifi was free, which is a plus.

Some of the facilities felt worn and old, including thin towels with ripped edges and a shower that was coming apart.