Swissotel Chicago  4 stars

323 East Wacker Drive, Chicago, United States, 60601-9722  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

With its proximity to the Mile as well as to Millennium Park, and offering marvelous views over the Chicago River from some of its modern rooms, Swissotel Chicago is a wonderful choice for your stay, and also offers an onsite restaurant.

Verified Reviews:

  • View from my hotel room is pretty fanstastic - Good breakfast - I would recommend
  • Parking garages nearby - $10/day for internet - Gym has a couple of treadmills, bikes
  • View from the room, which was stunning - Staff was very courteous - Location is a little isolated
  • Rooms were very spacious - Room service quality was great - 3-4 block walk to michigan avenue
  • Beds were comfortable - Short walk from the magnificent mile - Pool and gym are on the 42nd floor

Overview

The classic Swissotel Chicago is a 4-star hotel situated in the cultural district next to museums, galleries and a tower. The building was renovated in 2009.

Set in Near East Side district of Chicago, just 20 minutes from Skydeck Chicago, Oak Street and Lyric Opera of Chicago. Located in close proximity to Cloud Gate, Millennium Park and Michigan Avenue, in the center of a shopping area.

This hotel is ideally based near parks, lakes.

This hotel is just 100m away from the Columbus (Mid) & E. Wacker bus stop and within a 10-minute walk from Randolph/Wabash underground station. 5 minutes by car from Merrill C Meigs (closed) airport.

Rooms

All 660 contemporary rooms at Swissotel Chicago provide a work area, an ergonomic chair and a safe. Many rooms feature a panoramic view of the Chicago River , Lake Michigan. They feature marble bathrooms with bathrobes, a walk-in shower and a bathtub.

Eat

A buffet breakfast is offered at the restaurant. In the Palm restaurant you can enjoy seafood cuisine.

A full breakfast is served at affordable prices. 

Relax

A sauna, Jacuzzi and a health club are offered for relaxation. The hotel’s fitness center comes with weights, fitness classes and a gym.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Private hotel parking is possible on site and the rate is USD 65 per day.

Year renovated   2009.  Number of floors   41.  Number of rooms   632.

City Center Chicago - 4600 ft
Airports Midway (MDW) - 9.8 mi, Chicago O'hare International (ORD) - 16.0 mi
Train Stations Millenium Station - 1700 ft, Van Buren Street Station - 4300 ft
Underground stations LaSalle "L" Station (Blue Line) - 1.1 mi, LaSalle \"L\" Station (Blue Line) - 1.1 mi
Bus stop - 400 ft
Restaurants The Palm (Cuisine: American, Steakhouse) - 200 ft, Bockwinkel's (Cuisine: Bagels) - 600 ft
Parks Daley Bicentennial Plaza - 1500 ft, Millennium Park - 2300 ft
Beaches Ohio Street Beach - 2800 ft, North Avenue Beach - 2900 ft
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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Pets allowed
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Concierge desk
  • Express check-out
  • Airport shuttle
  • Free transportation
  • Storage space
  • Gift shop
  • 24-Hour Front Desk
  • Front desk
  • Tour desk
  • Cloakroom
  • Garage
Activities
  • Spa & wellness center
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Continental breakfast
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Jacuzzi
  • Whirlpool
  • Hot tub
  • Shiatsu massage
Room view
  • City view
  • Lake view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Work desk
  • Mini bar
  • Dressing area
Living Area
  • Sitting area
  • Living room
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
  • Slippers
Kitchen facilities
  • Refrigerator
Media
  • Cable TV
  • Satellite TV
  • LCD TV
  • Voice mail
  • Pay TV
  • AM/FM alarm clock
  • Telephone
  • Radio

Policies

Check-In

from  12 pm

Check-Out

until  12 pm

Children and extra beds
  • All children under the age of 17 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 50 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

Travelers’ questions & answers

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Classic Lakeview Room
Check Prices
Swissotel Chicago Classic Lakeview Room
Bed type: Double Bed or King Size Bed or Two Single Beds
Size: 325 sq. feet
View: Lake view

This oversized room features an awe-inspiring view of Lake Michigan. The room includes one king bed or two double beds. Room Size: 30 square metres

Room facilities
    Corner Room
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    Swissotel Chicago Corner Room

    Room Size: 40 square metres Bed Size (s): 1 Extra large double views of the city skyline or Lake Michigan

    Corner Lifestyle Suite
    Check Prices
    Swissotel Chicago Corner Lifestyle Suite

    Relish in an apartment-like suite with dramatic views of Lake Michigan, the Chicago River and the city skyline. The one-bedroom Corner Lifestyle Suite boasts 750 sq. ft. of luxury with such features as two baths including a garden tub, an executive work area and a spacious parlor area that is perfect for entertaining.

    Classic Room
    Check Prices
    Swissotel Chicago Classic Room
    Bed type: Double Bed or King Size Bed or Two Single Beds
    Size: 325 sq. feet

    1 king bed or 2 double beds. Premium bedding. Room Size: 30 square metres

    Room facilities

      Swissotel Chicago LocationWhat's nearby

      Legend
      Legend
      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      What's nearby

      Places of interest
      • Wrigley Building
        1400 ft
      • Time Life Building
        1400 ft
      • Chicago Tribune Tower
        1400 ft
      Train stations
      • Millenium Station
        1400 ft
      Shopping areas
      • McDonald's Cycle Center
        1400 ft
      Amusement
      • Walt Disney Attractions
        1400 ft
      • Virtual World's Battletech
        1400 ft
      Museums
      • Bridgehouse and Chicago River Museum
        1400 ft
      • 1400 ft
      • Illinois Alliance For Arts ED
        1400 ft
      • Illinois Art Alliance
        1400 ft
      Halls
      Universities, Institutes
      • University of Chicago Studies
        1000 ft
      • Gleacher Center-The University
        1000 ft
      • Univ-Chicago Investment Ofc
        1000 ft
      • Scupe
        1400 ft
      • Taylor Business Institute
        1400 ft
      • Realtors Real Estate School
        1400 ft
      • Career Works Inc
        1400 ft
      • 1400 ft
      • Vip Schools Inc
        1700 ft
      • Real Estate Education CO
        1700 ft
      • Insti-Clinical Social Work
        1700 ft
      • Literacy Chicago
        1700 ft
      • Printing Industry of Illinois
        1700 ft
      Golf courses and Country clubs
      • Family Golf Ctr
        700 ft
      • Chicago Park District Tee Time
        1000 ft

      Local Attractions

      • Willis Tower
        1.0 mi
        233 South Wacker Drive, Chicago
      • Museum of Contemporary Photography
        5000 ft
        Columbia College, Chicago
      • Lyric Opera of Chicago
        5200 ft
        Chicago, IL
      • Spertus Institute of Jewish Studies
        5200 ft
        610 S Michigan Ave, Chicago
      • The Newberry Library
        5300 ft
        60 West Walton Street, Chicago

      Near the hotel

      • Millennium Park
        2300 ft
        201 E Randolph St, Chicago
      • Michigan Avenue Bridge
        1300 ft
        Michigan Ave., Chicago
      • Wrigley Building
        1500 ft
        410 North Michigan Ave, Chicago
      • Tribune Tower
        1500 ft
        435 N. Michigan Ave., Chicago
      • Carbide and Carbon Building
        1500 ft
        230 North Michigan Ave, Chicago
      • Daley Bicentennial Plaza
        1500 ft
        337 East Randolph St, Chicago
      • McCormick Freedom Project
        1500 ft
        435 North Michigan Avenue, Chicago

      Restaurants Nearby

      • The Palm

        71% likes this, based on 144 reviews
        Cuisine: American, Steakhouse
        Price Range: USD 32 - USD 81

        200 ft
        323 E Wacker Dr

        Phone: (312) 616-1000

      • Bockwinkel's

        86% likes this, based on 68 reviews
        Cuisine: Bagels
        Price Range: USD 7 - USD 12

        600 ft
        222 N Columbus Dr

        Phone: (312)228-9920

      • Aria

        74% likes this, based on 147 reviews
        Cuisine: American
        Price Range: USD 32 - USD 41

        700 ft
        200 N Columbus Dr

        Phone: 312-444-9494

      • Shula's Steak House Chicago

        70% likes this, based on 157 reviews
        Cuisine: Steakhouse
        Price Range: USD 31 - USD 40

        700 ft
        301 East North Water Street

        Phone: (312) 670-0788

      • Khyber Pass

        54% likes this, based on 31 reviews

        600 ft
        233 E Wacker Drive

        Phone: (312) 856-1810

      Swissotel Chicago Reviews

      Guest reviews are submitted by our customers after their stay at Swissotel Chicago

      Average guest rating

      7.6
      out of 10
      Excellent
      Based on 47 reviews

      Rating by category:

      Location
      8.7
      Rooms
      7.3
      Service
      6.3
      Value
      7.9
      Dining
      5.1

      Individual guest reviews

      • Family with children

        The room was spacious and the bed comfortable.

        That I was charged for a beer I didn't take (this wascleared up). The biggest problem was when the elevators lost their power just prior to us getting on them to check out from the 29th floor. The service elevators were not stopping on our floor either after waiting 15 mins. We walked down all those flights (cement stairs)! My sciatic hurt and have had days of very sore lower calves.

        • Average rating
          7.8
      • Couple

        Good location, nice rooms, good service and nice lake-view!

        You have to pay for extra services like breakfast (too expensive) and WIFI.

        • Average rating
          9.2
      • Single

        Nice room; very confortable bed; wonderful lake view

        Only cost related: Expensive breakfast and internet access, and we did not get 4 extra hours free late checkout.

        • Average rating
          9.6
      • Older travelers

        Very professional, great view of Lake Michigan, quiet, well appointed beautiful rooms.

        We paid for a lake view and it was beautiful

        • Average rating
          10.0
      • Family with children

        Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

        • Average rating
          7.0
      • Older travelers

        excellent central situation and view from the spacious 26th floor room. Excellent bed.

        On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

        • Average rating
          7.8
      • Single

        sapcious room; beutiful location; friendly staff; proffesional concierge

        too many conventions going on; elevator system not efficient: long waiting time

        • Average rating
          8.8
      • Single

        The restaurant Palm is really superior. The lady at the reception is extremely nice and hospitable. Food is superb. I tried steak and lobster with a side dish of asparagus. It is excellent. The chef is extremely experienced and can guess with 90% accuracy your preferences.

        The safe in the room was broken

        • Average rating
          9.2
      • Older travelers

        Love the rooms and the bed so nice and you can walk to everything

        • Average rating
          10.0
      • Single

        elegant design, lakeview room is worth the extra bucks. Was alot better than the room my colleague got at the sheraton.

        • Average rating
          10.0
      • Older travelers

        The location of the hotel is excellent--right between Water tower shopping area and State street. The Palm restaurant was expensive but excellent.

        They do not accept points toward free nights when a guest has booked through a third party. The staff seemed cold, especially at the front desk--all business and no warmth.

        • Average rating
          6.6
      • Single

        Location you can walk to any place of interest, from restaurants, shops, art gallery, etc.

        A front desk employee twice avoid to give me some advice, and refer me to another front desk employee, I hope is got anything to do for be hispanic.

        • Average rating
          7.4
      • Single

        The room was spacious, the bed and linens fabulous. Dinner at The Palm restaurant was delectable, albeit pricey.

        The staff seemed to not communicate with each other at all nor seemed particularly concerned about their huge gaffe regarding my stay.

        • Average rating
          6.6
      • Family with children

        The exercise equipment and pool were great.

        Cost of parking.

        • Average rating
          10.0
      • Older travelers

        Location, view from room, coffee machine.

        Poor customer service - no reply to e-mails, confusion over bookings, housekeeping not great, 2 different people required to provide replenishment of tea/coffee and milk - different departments. For price, service was poor and amenities not as good as much cheaper Hilton E.G. no magnifying mirror in bathroom. Restaurant on site not owned by hotel and very expensive. Always a queue for concierge.

        • Average rating
          6.2
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      Why book with us?

      Low prices
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      Free cancellations
      Usually cancellations can be made without charge close to your arrival date (check policies).
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