Swissotel Chicago  4 stars

323 East Wacker Drive, Chicago, United States, 60601-9722  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

With its proximity to the Mile as well as to Millennium Park, and offering marvelous views over the Chicago River from some of its modern rooms, Swissotel Chicago is a wonderful choice for your stay, and also offers an onsite restaurant.

Verified Reviews:

  • View from my hotel room is pretty fanstastic - Good breakfast - I would recommend
  • Parking garages nearby - $10/day for internet - Gym has a couple of treadmills, bikes
  • View from the room, which was stunning - Staff was very courteous - Location is a little isolated
  • Rooms were very spacious - Room service quality was great - 3-4 block walk to michigan avenue
  • Beds were comfortable - Short walk from the magnificent mile - Pool and gym are on the 42nd floor

Overview

Swissotel Chicago is placed in the center of Chicago and offers panoramic views over the park. Opened in 1988, the sleek hotel attracts visitors with its European architecture.

This hotel is ideally located in a prestigious area and 1.7km from Shedd Aquarium, Skydeck Chicago and Gen. John Logan Memorial. Wrigley Building, Cloud Gate and Vietnam Veterans Fountain are located just 500m from the venue.

The hotel is situated near a tower, galleries and museums.

This hotel is just 100m away from the Columbus (Mid) & E. Wacker bus stop and within a 10-minute walk from Randolph/Wabash underground station. 20 minutes by car from Midway airport.

Rooms

All luxury rooms at Swissotel Chicago are fitted with Wi-Fi, a laptop-size safe, coffee/tea making facilities, a minibar and satellite TV. All rooms have carpet floor and contemporary furniture.

Eat

A hearty breakfast is served daily. Dishes of seafood cuisine are served in the casual restaurant. The modern bar serves a selection of coffee.

A full breakfast is served at affordable prices. 

Work

Guests can use 24-hour reception, concierge service and 24-hour room service and such facilities as a tour desk, a lift and a gift shop.

Relax

Parents will find a kids' club and babysitting service for their children on-site. The on-site fitness center comes with a gym and fitness classes.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Private hotel parking is possible on site and the rate is USD 65 per day.

Year renovated   2009.  Number of floors   41.  Number of rooms   632.

City Center Chicago - 4600 ft
Airports Midway (MDW) - 9.8 mi, Chicago O'hare International (ORD) - 16.0 mi
Train Stations Millenium Station - 1700 ft, Van Buren Street Station - 4300 ft
Underground stations LaSalle "L" Station (Blue Line) - 1.1 mi, LaSalle \"L\" Station (Blue Line) - 1.1 mi
Bus stop - 400 ft
Restaurants The Palm (cuisine: American, Steakhouse) - 200 ft, Bockwinkel's (cuisine: Bagels) - 600 ft
Parks Daley Bicentennial Plaza - 1500 ft, Millennium Park - 2300 ft
Beaches Ohio Street Beach - 2800 ft, North Avenue Beach - 2900 ft
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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Pets allowed
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Concierge desk
  • Express check-out
  • Airport shuttle
  • Free transportation
  • Storage space
  • Gift shop
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Tour desk
  • Cloakroom
  • Garage
Activities
  • Spa & wellness center
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Continental breakfast
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Jacuzzi
  • Whirlpool
  • Hot tub
  • Shiatsu massage
Room view
  • City view
  • Lake view
  • Park view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Work desk
  • Cribs available
  • Mini bar
  • Dressing area
Living Area
  • Sitting area
  • Living room
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
  • Slippers
Kitchen facilities
  • Bottled water
  • Refrigerator
Media
  • Cable TV
  • Satellite TV
  • LCD TV
  • Telephone with data ports
  • Voice mail
  • Pay TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Internet access
  • CD player
  • Direct dial telephone

Policies

Check-In

from  12 pm

Check-Out

until  12 pm

Children and extra beds
  • All children under the age of 17 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 50 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

Travelers’ questions & answers

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Classic Lakeview Room
Check Prices
Swissotel Chicago Classic Lakeview Room
Bed type: Double Bed or King Size Bed or Two Single Beds
Size: 325 sq. feet
View: Lake view

This oversized room features an awe-inspiring view of Lake Michigan. The room includes one king bed or two double beds. Room Size: 30 square metres

Room facilities
    Corner Room
    Check Prices
    Swissotel Chicago Corner Room

    Room Size: 40 square metres Bed Size (s): 1 Extra large double views of the city skyline or Lake Michigan

    Corner Lifestyle Suite
    Check Prices
    Swissotel Chicago Corner Lifestyle Suite
    Bed type: King Size Bed
    Size: 745 sq. feet

    Relish in an apartment-like suite with dramatic views of Lake Michigan, the Chicago River and the city skyline. The one-bedroom Corner Lifestyle Suite boasts 750 sq. ft. of luxury with such features as two baths including a garden tub, an executive work area and a spacious parlor area that is perfect for entertaining.

    Room facilities
      Classic Room
      Check Prices
      Swissotel Chicago Classic Room
      Bed type: Double Bed or King Size Bed or Two Single Beds
      Size: 325 sq. feet

      1 king bed or 2 double beds. Premium bedding. Room Size: 30 square metres

      Room facilities

        Swissotel Chicago LocationWhat's nearby

        Legend
        Legend
        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Places of interest
        • Wrigley Building
          1400 ft
        • Time Life Building
          1400 ft
        • Chicago Tribune Tower
          1400 ft
        Train stations
        • Millenium Station
          1400 ft
        Shopping areas
        • McDonald's Cycle Center
          1400 ft
        Amusement
        • Walt Disney Attractions
          1400 ft
        • Virtual World's Battletech
          1400 ft
        Museums
        • Bridgehouse and Chicago River Museum
          1400 ft
        • 1400 ft
        • Illinois Alliance For Arts ED
          1400 ft
        • Illinois Art Alliance
          1400 ft
        Halls
        Universities, Institutes
        • University of Chicago Studies
          1000 ft
        • Gleacher Center-The University
          1000 ft
        • Univ-Chicago Investment Ofc
          1000 ft
        • Scupe
          1400 ft
        • Taylor Business Institute
          1400 ft
        • Realtors Real Estate School
          1400 ft
        • Career Works Inc
          1400 ft
        • 1400 ft
        • Vip Schools Inc
          1700 ft
        • Real Estate Education CO
          1700 ft
        • Insti-Clinical Social Work
          1700 ft
        • Literacy Chicago
          1700 ft
        • Printing Industry of Illinois
          1700 ft
        Golf courses and Country clubs
        • Family Golf Ctr
          700 ft
        • Chicago Park District Tee Time
          1000 ft

        Local Attractions

        • Willis Tower
          1.0 mi
          233 South Wacker Drive, Chicago
        • Museum of Contemporary Photography
          5000 ft
          Columbia College, Chicago
        • Lyric Opera of Chicago
          5200 ft
          Chicago, IL
        • Spertus Institute of Jewish Studies
          5200 ft
          610 S Michigan Ave, Chicago
        • The Newberry Library
          5300 ft
          60 West Walton Street, Chicago

        Near the hotel

        • Millennium Park
          2300 ft
          201 E Randolph St, Chicago
        • Michigan Avenue Bridge
          1300 ft
          Michigan Ave., Chicago
        • Wrigley Building
          1500 ft
          410 North Michigan Ave, Chicago
        • Tribune Tower
          1500 ft
          435 N. Michigan Ave., Chicago
        • Carbide and Carbon Building
          1500 ft
          230 North Michigan Ave, Chicago
        • Daley Bicentennial Plaza
          1500 ft
          337 East Randolph St, Chicago
        • McCormick Freedom Project
          1500 ft
          435 North Michigan Avenue, Chicago

        Restaurants Nearby

        • The Palm

          71% likes this, based on 144 reviews
          Cuisine: American, Steakhouse
          Price Range: USD 32 - USD 81

          200 ft
          323 E Wacker Dr

          Phone: (312) 616-1000

        • Bockwinkel's

          86% likes this, based on 68 reviews
          Cuisine: Bagels
          Price Range: USD 7 - USD 12

          600 ft
          222 N Columbus Dr

          Phone: (312)228-9920

        • Aria

          74% likes this, based on 147 reviews
          Cuisine: American
          Price Range: USD 32 - USD 41

          700 ft
          200 N Columbus Dr

          Phone: 312-444-9494

        • Shula's Steak House Chicago

          70% likes this, based on 157 reviews
          Cuisine: Steakhouse
          Price Range: USD 31 - USD 40

          700 ft
          301 East North Water Street

          Phone: (312) 670-0788

        • Khyber Pass

          54% likes this, based on 31 reviews

          600 ft
          233 E Wacker Drive

          Phone: (312) 856-1810

        Swissotel Chicago Reviews

        Guest reviews are submitted by our customers after their stay at Swissotel Chicago

        Average guest rating

        7.6
        out of 10
        Excellent
        Based on 50 reviews

        Rating by category:

        Value
        7.9
        Dining
        5.1
        Location
        8.7
        Rooms
        7.3
        Service
        6.3

        Individual guest reviews

        • Family with children

          The room was spacious and the bed comfortable.

          That I was charged for a beer I didn't take (this wascleared up). The biggest problem was when the elevators lost their power just prior to us getting on them to check out from the 29th floor. The service elevators were not stopping on our floor either after waiting 15 mins. We walked down all those flights (cement stairs)! My sciatic hurt and have had days of very sore lower calves.

          • Average rating
            7.8
        • Couple

          Good location, nice rooms, good service and nice lake-view!

          You have to pay for extra services like breakfast (too expensive) and WIFI.

          • Average rating
            9.2
        • Single

          Nice room; very confortable bed; wonderful lake view

          Only cost related: Expensive breakfast and internet access, and we did not get 4 extra hours free late checkout.

          • Average rating
            9.6
        • Older travelers

          Very professional, great view of Lake Michigan, quiet, well appointed beautiful rooms.

          We paid for a lake view and it was beautiful

          • Average rating
            10.0
        • Family with children

          Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

          • Average rating
            7.0
        • Older travelers

          excellent central situation and view from the spacious 26th floor room. Excellent bed.

          On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

          • Average rating
            7.8
        • Single

          sapcious room; beutiful location; friendly staff; proffesional concierge

          too many conventions going on; elevator system not efficient: long waiting time

          • Average rating
            8.8
        • Single

          The restaurant Palm is really superior. The lady at the reception is extremely nice and hospitable. Food is superb. I tried steak and lobster with a side dish of asparagus. It is excellent. The chef is extremely experienced and can guess with 90% accuracy your preferences.

          The safe in the room was broken

          • Average rating
            9.2
        • Older travelers

          Love the rooms and the bed so nice and you can walk to everything

          • Average rating
            10.0
        • Single

          elegant design, lakeview room is worth the extra bucks. Was alot better than the room my colleague got at the sheraton.

          • Average rating
            10.0
        • Older travelers

          The location of the hotel is excellent--right between Water tower shopping area and State street. The Palm restaurant was expensive but excellent.

          They do not accept points toward free nights when a guest has booked through a third party. The staff seemed cold, especially at the front desk--all business and no warmth.

          • Average rating
            6.6
        • Single

          Location you can walk to any place of interest, from restaurants, shops, art gallery, etc.

          A front desk employee twice avoid to give me some advice, and refer me to another front desk employee, I hope is got anything to do for be hispanic.

          • Average rating
            7.4
        • Single

          The room was spacious, the bed and linens fabulous. Dinner at The Palm restaurant was delectable, albeit pricey.

          The staff seemed to not communicate with each other at all nor seemed particularly concerned about their huge gaffe regarding my stay.

          • Average rating
            6.6
        • Family with children

          The exercise equipment and pool were great.

          Cost of parking.

          • Average rating
            10.0
        • Older travelers

          Location, view from room, coffee machine.

          Poor customer service - no reply to e-mails, confusion over bookings, housekeeping not great, 2 different people required to provide replenishment of tea/coffee and milk - different departments. For price, service was poor and amenities not as good as much cheaper Hilton E.G. no magnifying mirror in bathroom. Restaurant on site not owned by hotel and very expensive. Always a queue for concierge.

          • Average rating
            6.2
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        Low prices
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        Free cancellations
        Usually cancellations can be made without charge close to your arrival date (check policies).
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