Swissotel Chicago  4 stars

323 East Wacker Drive, Chicago, United States, 60601-9722  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

With its proximity to the Mile as well as to Millennium Park, and offering marvelous views over the Chicago River from some of its modern rooms, Swissotel Chicago is a wonderful choice for your stay, and also offers an onsite restaurant.

Verified Reviews:

  • View from my hotel room is pretty fanstastic - Good breakfast - I would recommend
  • Parking garages nearby - $10/day for internet - Gym has a couple of treadmills, bikes
  • View from the room, which was stunning - Staff was very courteous - Location is a little isolated
  • Rooms were very spacious - Room service quality was great - 3-4 block walk to michigan avenue
  • Beds were comfortable - Short walk from the magnificent mile - Pool and gym are on the 42nd floor
 Free Wi-Fi

Free Wi-Fi in public areas


Paid parking


24-hour reception


Express check-in/-out

 Swimming Pool

Indoor swimming pool

Outdoor swimming pool


Fitness center

 Spa and relaxation

Spa & wellness center




In-room breakfast

Continental breakfast


Situated near Shedd Aquarium, The Field Museum and Skydeck Chicago, the prestigious Swissotel Chicago offers a heated swimming pool, a cocktail lounge and an indoor heated pool. Since 1988, it has been a prominent hotel in the center of Chicago.

Ideally located in Near East Side district, overlooking Grant Park and the Chicago River . Nestled in the cultural district and 2km from the city center.

The hotel offers excellent location close to lakes and a river.

It stands minutes away from the Randolph/Wabash subway station. 20km to Midway airport.


This property counts 660 guestrooms featuring Classic Wheelchair Accessible Room, Premier Corner Double Room and Lifestyle Corner Suite. Some hotel rooms come with panoramic views over the park. They all have carpet floor and contemporary furniture.


A hearty breakfast is served every morning. The elegant restaurant offers fine seafood meals. At the modern lobby bar guests will enjoy a selection of coffee.

A full breakfast is served at affordable prices. 


Guests can use 24-hour reception, concierge service and 24-hour room service and such facilities as a tour desk, a lift and a gift shop.


Shiatsu massage, a health club and a sauna are available on-site. The on-site fitness center comes with a gym and fitness classes.


Wireless internet is available in public areas for free.

Guest Parking

private hotel parking is possible on site and the rate is USD 70 per day.

Year renovated   2009.  Number of floors   41.  Number of rooms   661.

City Center Chicago - 4600 ft
Airports Midway (MDW) - 9.8 mi, Chicago O'hare International (ORD) - 16.0 mi
Train Stations Millenium Station - 1700 ft, Van Buren Street Station - 4300 ft
Underground stations LaSalle "L" Station (Blue Line) - 1.1 mi, LaSalle \"L\" Station (Blue Line) - 1.1 mi
Bus stop - 400 ft
Restaurants The Palm (cuisine: American, Steakhouse) - 300 ft, Aria (cuisine: American) - 600 ft
Parks Daley Bicentennial Plaza - 1400 ft, Millennium Park - 2200 ft
Beaches North Avenue Beach - 2800 ft, Ohio Street Beach - 2900 ft
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General information



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  • Free Wi-Fi in public areas
  • Paid on-site parking
  • Handicap parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • 24-hour security
  • Free safe at reception
  • Multilingual staff
  • Pets allowed (limited amount or weight)
  • Executive/Club floor
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • ATM/Cash machine
  • Fireplace
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled
  • Paid airport shuttle
  • Paid city shuttle
  • Paid valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Wake up service
Dining facilities
  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • Restaurant with air conditioning
  • Restaurant buffet
  • Bar/Lounge
  • Catering service
  • Coffee/Tea in lobby
Meeting facilities
  • Business center
  • Exhibition space
  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying
Children's facilities
  • Cribs/Baby cots
  • Paid babysitting/Child services
Leisure facilities
  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Indoor swimming pool
  • Fitness center
  • Health club
  • Spa & wellness center
  • Jacuzzi
  • Sauna
  • Shiatsu massage
  • Television in lobby
Room view
  • City view
  • Lake view
  • River view
  • Park view
Room facilities
  • Free Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Turndown service
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Wardrobe
  • Ironing facilities
  • In-room desk
  • Separate tub and shower
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers
Kitchen facilities
  • Refrigerator
  • Premium bedding
  • Down comforter
  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Sound docking station
  • Direct dial telephone
  • AM/FM alarm clock
Room decor
  • Carpeted floor



from  4 am


until  12 pm

Children and extra beds
  • All children under the age of 17 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 50 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

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Classic Lakeview Room
Check Prices
Swissotel Chicago Classic Lakeview Room
Bed type: Double Bed or King Size bed or Double beds
Size: 325 sq. feet
View: Lake view

This oversized room features an awe-inspiring view of Lake Michigan. The room includes one king bed or two double beds. Room Size: 30 square metres

Room facilities
    Corner Room
    Check Prices
    Swissotel Chicago Corner Room

    Room Size: 40 square metres Bed Size (s): 1 Extra large double views of the city skyline or Lake Michigan

    Corner Lifestyle Suite
    Check Prices
    Swissotel Chicago Corner Lifestyle Suite
    Bed type: King Size bed
    Size: 745 sq. feet

    Relish in an apartment-like suite with dramatic views of Lake Michigan, the Chicago River and the city skyline. The one-bedroom Corner Lifestyle Suite boasts 750 sq. ft. of luxury with such features as two baths including a garden tub, an executive work area and a spacious parlor area that is perfect for entertaining.

    Room facilities
      Classic Room
      Check Prices
      Swissotel Chicago Classic Room
      Bed type: Double Bed or King Size bed or Double beds
      Size: 325 sq. feet

      1 king bed or 2 double beds. Premium bedding. Room Size: 30 square metres

      Room facilities

        Swissotel Chicago LocationWhat's nearby

        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Tourist attractions
        Places of interest
        Train stations
        • Millenium Station
          1400 ft
        Shopping areas
        • McDonald's Cycle Center
          1400 ft
        • Walt Disney Attractions
          1400 ft
        • Virtual World's Battletech
          1400 ft
        • Bridgehouse and Chicago River Museum
          1400 ft
        • 1400 ft
        • Hellenic Museum and Cultural Ctr
          1400 ft
        • Illinois Alliance For Arts ED
          1400 ft
        • Illinois Art Alliance
          1400 ft
        Universities, Institutes
        • Scupe
          1400 ft
        • Taylor Business Institute
          1400 ft
        • University of Chicago Studies
          1400 ft
        • Univ-Chicago Investment Ofc
          1400 ft
        • Realtors Real Estate School
          1400 ft
        • 1400 ft
        • Career Works Inc
          1400 ft
        • Gleacher Center-The University
          1400 ft
        • Real Estate Education CO
          1700 ft
        • Insti-Clinical Social Work
          1700 ft
        • Literacy Chicago
          1700 ft
        • Printing Industry of Illinois
          1700 ft
        Golf courses and Country clubs
        • Family Golf Ctr
          400 ft
        • Chicago Park District Tee Time
          1400 ft
        College Campuses

        Local Attractions

        • Willis Tower
          1.0 mi
          233 South Wacker Drive, Chicago
        • Spertus Institute of Jewish Studies
          5100 ft
          610 S Michigan Ave, Chicago
        • Lyric Opera of Chicago
          5200 ft
          Chicago, IL
        • The Newberry Library
          1.0 mi
          60 West Walton Street, Chicago
        • Oak Street Beach
          1.1 mi
          1000 North Lake Shore Drive, Chicago

        Near the hotel

        • Millennium Park
          2200 ft
          201 E Randolph St, Chicago
        • Michigan Avenue Bridge
          1400 ft
          Michigan Ave., Chicago
        • Daley Bicentennial Plaza
          1400 ft
          337 East Randolph St, Chicago
        • Carbide and Carbon Building
          1500 ft
          230 North Michigan Ave, Chicago
        • Wrigley Building
          1600 ft
          410 North Michigan Ave, Chicago
        • Tribune Tower
          1600 ft
          435 N. Michigan Ave., Chicago
        • McCormick Freedom Project
          1600 ft
          435 North Michigan Avenue, Chicago

        Restaurants Nearby

        • The Palm

          71% likes this, based on 144 reviews
          Cuisine: American, Steakhouse
          Price Range: USD 32 - USD 81

          300 ft
          323 E Wacker Dr

          Phone: (312) 616-1000

        • Aria

          76% likes this, based on 170 reviews
          Cuisine: American
          Price Range: USD 33 - USD 42

          600 ft
          200 N Columbus Dr

          Phone: 312-444-9494

        • Bockwinkel's

          84% likes this, based on 45 reviews
          Cuisine: Bagels
          Price Range: USD 6 - USD 11

          500 ft
          222 N Columbus Dr

          Phone: (312)228-9920

        • Khyber Pass

          60% likes this, based on 22 reviews

          700 ft
          233 E Wacker Drive

          Phone: (312) 856-1810

        • Cyrano's

          58% likes this, based on 36 reviews
          Cuisine: American, French

          700 ft
          233 E Wacker (Lower Drive)

          Phone: (312) 629-2976

        Swissotel Chicago Reviews

        Guest reviews are submitted by our customers after their stay at Swissotel Chicago

        Average guest rating

        out of 10
        Based on 51 reviews

        Rating by category:


        Individual guest reviews

        • Family with children

          The room was spacious and the bed comfortable.

          That I was charged for a beer I didn't take (this wascleared up). The biggest problem was when the elevators lost their power just prior to us getting on them to check out from the 29th floor. The service elevators were not stopping on our floor either after waiting 15 mins. We walked down all those flights (cement stairs)! My sciatic hurt and have had days of very sore lower calves.

          • Average rating
        • Couple

          Good location, nice rooms, good service and nice lake-view!

          You have to pay for extra services like breakfast (too expensive) and WIFI.

          • Average rating
        • Single

          Nice room; very confortable bed; wonderful lake view

          Only cost related: Expensive breakfast and internet access, and we did not get 4 extra hours free late checkout.

          • Average rating
        • Older travelers

          Very professional, great view of Lake Michigan, quiet, well appointed beautiful rooms.

          We paid for a lake view and it was beautiful

          • Average rating
        • Family with children

          Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

          • Average rating
        • Older travelers

          excellent central situation and view from the spacious 26th floor room. Excellent bed.

          On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

          • Average rating
        • Single

          sapcious room; beutiful location; friendly staff; proffesional concierge

          too many conventions going on; elevator system not efficient: long waiting time

          • Average rating
        • Single

          The restaurant Palm is really superior. The lady at the reception is extremely nice and hospitable. Food is superb. I tried steak and lobster with a side dish of asparagus. It is excellent. The chef is extremely experienced and can guess with 90% accuracy your preferences.

          The safe in the room was broken

          • Average rating
        • Older travelers

          Love the rooms and the bed so nice and you can walk to everything

          • Average rating
        • Single

          elegant design, lakeview room is worth the extra bucks. Was alot better than the room my colleague got at the sheraton.

          • Average rating
        • Older travelers

          The location of the hotel is excellent--right between Water tower shopping area and State street. The Palm restaurant was expensive but excellent.

          They do not accept points toward free nights when a guest has booked through a third party. The staff seemed cold, especially at the front desk--all business and no warmth.

          • Average rating
        • Single

          Location you can walk to any place of interest, from restaurants, shops, art gallery, etc.

          A front desk employee twice avoid to give me some advice, and refer me to another front desk employee, I hope is got anything to do for be hispanic.

          • Average rating
        • Single

          The room was spacious, the bed and linens fabulous. Dinner at The Palm restaurant was delectable, albeit pricey.

          The staff seemed to not communicate with each other at all nor seemed particularly concerned about their huge gaffe regarding my stay.

          • Average rating
        • Family with children

          The exercise equipment and pool were great.

          Cost of parking.

          • Average rating
        • Older travelers

          Location, view from room, coffee machine.

          Poor customer service - no reply to e-mails, confusion over bookings, housekeeping not great, 2 different people required to provide replenishment of tea/coffee and milk - different departments. For price, service was poor and amenities not as good as much cheaper Hilton E.G. no magnifying mirror in bathroom. Restaurant on site not owned by hotel and very expensive. Always a queue for concierge.

          • Average rating
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        Why book with us?

        Low prices
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        Free cancellations
        Usually cancellations can be made free of charge close to your arrival date (check policies).
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