The staff at reception and in the restaurant were super polite and always made us feel welcome. The restaurant was open the whole day, offering delicious meals. The spacious rooms were mind-blowingly comfortable, and it was jaw-dropping to find mineral water in the bathroom. We loved the convenient access to Wi-Fi and the fact that Stanislav even printed a map for us. The off-site car park and luggage storage were very convenient and the 24-hour security made us feel safe. The fitness center was fantastic and we even enjoyed a refreshing dip in the seasonal outdoor pool. The spa treatments, including facials and full body massages, were simply amazing. The laundry service was a great convenience. our stay at this hotel was an unforgettable experience and we would highly recommend it to everyone.

I chose this hotel for attending a networking event and was pleased to find that it offers excellent facilities for business meetings, trainings, seminars, and conferences. The four conference rooms are equipped with everything needed and have a capacity ranging from 20 to 110 seats. The technical equipment and natural daylight in the halls were a great bonus.

The one service that I missed for my work was a business center. It would have been convenient to have a dedicated space with computers and printing facilities to handle any urgent work tasks.

We had a fantastic stay at this luxurious 4-star hotel. The location was excellent, providing easy access to nearby attractions. The comfort of the rooms was top-notch, with excellent amenities and a very comfortable bed. The service provided by the staff was outstanding, with prompt and friendly assistance for all our needs. We also appreciated the convenience of services such as room service, dry cleaning, and laundry. The hotel's airport shuttle service made our arrival and departure hassle-free.

We would highly recommend this hotel to our friends.

The five courts, including four red and one asphalt court, were well-maintained and easily accessible from the hotel. Our kids had a great time playing tennis and it provided a fun and active way for the whole family to bond. It was a great option for families with children who enjoy sports and outdoor activities.

My children wanted more kid-friendly amenities and activities.

bankya palace exceeded my expectations once again! fantastic wellness area with spa and massage. staff speaks english well, and the food in the restaurant is top-notch. their warm and helpful service always impresses me. highly satisfied and will definitely return!

noisy music by the pool.

Located in a peaceful area surrounded by green mountains, this hotel is conveniently close to the city center. The spacious rooms and bathrooms provide a comfortable stay, with some offering beautiful views. The breakfast offers a decent selection and the helpful staff enhance the overall experience.

Some aspects of cleanliness, service, and facilities could be improved.

I had a great experience at this luxurious hotel. The location was ideal, just a short distance from downtown. The rooms were incredibly comfortable and I loved the fact that there was mineral water from the nearby source in the bathroom. The restaurant had a cozy atmosphere and the food was delicious. Additionally, the spa center was a perfect place to relax and unwind with its sauna and swimming pool. The staff were friendly and accommodating, making my stay even more enjoyable.

I would highly recommend this hotel to everyone. The amenities, service and overall experience were top-notch.

The hotel's location is very convenient as it is close to the city centre. The cleanliness is impressive and the hotel facilities are amazing! They also have a convenient parking spot and it is easy to find transportation to the airport by public transport. The staff is very friendly and helpful, providing me with an excellent service.

Absolutely nothing.

Quiet location near Sofia with ample parking. Spacious, clean rooms with nice balcony and view. Friendly receptionist and breakfast staff. Highly qualified spa specialists. Pleasant surprise: hotel offers wonderful mineral water throughout.

The swimming pool, excellent food, spacious rooms, friendly staff.

Everything great.

Loved the spacious and well-decorated rooms with breathtaking garden views. The spa treatments were impressive, and the masseurs were knowledgeable about the services. Loved the ample parking available, which was convenient for us since we had our car. Location was perfect for our romantic escape, serene, and peaceful.

The service at the restaurant was poor, slow, and not attentive. Our food was served cold, and the waiter was unapologetic.

The hotel has a brilliant spa facility and friendly staff who speak English well. The massage and wellness area were amazing, and the food in the restaurant was of very high quality with great service. The complimentary breakfast was nicely done and servers were kind. the hotel's location was key as it was situated in a leafy area near the city center. the hotel manager was always available throughout our stay and helped us with all our requests.

The hotel failed to provide consistent services. We encountered some challenges with cleanliness and service.

clean rooms and great location close to Zdrave sanatorium. The staff speaks good English. Great food in the restaurant, and the main manager is always available. They have a fantastic wellness area with a spa and massage.

Recommend.