Friendly staff. Convenient location near CBD and malls. Clean facilities and rooms. Good breakfast buffet.

very expensive! there is much better for much lower price...

Downtown location.

Old and dirty - especially bathroom and floor carpets. Very cold in hotel lobby and restaurants. For sure it is not 5 star standard, excluding prices...

The service at the hotel was excellent; the staff were friendly and accommodating. They provided great hospitality throughout my stay. Additionally, the WiFi connection was excellent, which was a big plus.

There were some negative aspects to my stay. The hotel was undergoing maintenance during my visit, and as a result, some facilities such as the sauna, steam room, and certain restaurants were closed.

Very comfortable bed, excellent breakfast buffet, accommodating service

Wish it was closer to the airport

From checkin in to leaving, the staff who have a level of excellance that reaches out in a subtle way, did everything possible to assure a pleasant and confortable trouble free stay. No language difficulties. First class hotel and service.

My family and I had a great stay thanks to the hotel's convenient location near a shopping center and transport. The room was amazing, with a bed so comfortable it felt like sleeping on a cloud. The spacious bathroom had a glorious bathtub, and the staff provided excellent service. We enjoyed a delicious breakfast with local and western cuisine in a beautiful area with a huge dome. We also made use of fabulous amenities like the pool and bar.

There was construction going on during our stay which caused some discomfort.

It is business-like hotel. No hanky panky business seen there.

I think it is time to change the mattress. Too soft for comfort. Even it is still 'winter' in Zhengzhou but cool air conditioner is still a need for travellers like us. We were advised to switch on the warm air conditioner and open the windows. However, the traffic and construction around the hotel did not allow me to sleep well and tight! My destination after Zhenzhou was Xiamen. I stayed at Xianglu Grand Hotel and the weather was still cold but cool air conditioner was provided. Sofitel Zhengzhou has to be flexible on this matter and should not be centrally controlled on the air conditioner.

Very nice, friendly staff, great accomadations, excellent vaue for your money, would definitely stay there again

Clean room, comfortable bed, welcoming staff, delicious breakfast, attentive and friendly reception, beautiful lobby.

Nothing I didn't like to be fair.

The staff went above and beyond to ensure a pleasurable stay, offering helpful guidance and attentive service. The breakfast buffet was abundant with fresh, hot options. The room was comfortable and the bathroom provided a relaxing tub. With friendly and accommodating employees, it was a great hotel experience.

During my stay at Sofitel, I experienced exceptional service and attention to detail. The staff went above and beyond to make my stay comfortable and enjoyable. The room was clean and cozy, with a comfortable bed. The hotel's location was convenient and the breakfast spread was satisfying. I had a fantastic experience and would highly recommend this hotel to others.

Had a great time on my trip, with free drinks and fruit in the lobby when I arrived! The location was perfect, close to everything I wanted to visit. The room was really nice and clean, with all the amenities I needed. The breakfast was delicious and had a lot of variety. The staff were super friendly and helped me out whenever I needed anything. it was a really great experience!

There weren't a lot of negatives on my trip, but the WiFi was a bit slow at times. Also, there wasn't a lot of variety in the spa facilities.

We were amazed by the attentiveness of the staff at Sofitel. They went above and beyond to ensure our stay was exceptional. The food, especially the breakfast and supper, was delicious and the hotel was very accommodating to our kids. They even left us a note complimenting my parenting skills. Additionally, they helped us book a car for sightseeing and made sure we were taken care of during checkout. I highly recommend this hotel.

As a guest at Sofitel, I had a fantastic experience. The hotel staff was attentive and friendly, going above and beyond to ensure our satisfaction. The high ceiling and beautiful chandelier in the lobby made a stunning impression. Being upgraded to a suite as an Accor Gold member was a delightful surprise, and the welcome fruits and macaroon in our room added a special touch. The front desk staff, especially Miao Miao, Yanick, and Peter, provided impeccable service and assistance throughout our stay.

Strongly recommend this hotel.