Sheraton New Orleans  4 stars

500 Canal Street, New Orleans, United States, 70130  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Great central location - Room was nice and had plenty of space - Pool was ok - Tiny gym
  • Easy walking distance to burbon st.. riverwalk - Service was impeccable - Free showtime movie channel
  • Hotel staff was friendly - Location of this hotel is great - Parking lot is very expensive
  • Beds were great - Bathroom was a little small - Free breakfast - Internet is not free
  • Room was clean - Nice view of the french quarter - Gym was well-equipped - Short walk to bourbon street

Overview

The 4-star Sheraton New Orleans is situated in the center of New Orleans. Renovated in 2012, the world-class hotel has welcomed guests since 1982.

Set in modern New Orleans, minutes away from Royal Street, Algiers Levee and Magazine Street. Just 2km from the center of New Orleans known for Louisiana Music Factory, French Quarter and The National WWII Museum.

The hotel offers superb location close to a river.

Fast access to Lakefront airport within 15km is provided.

Rooms

The hotel offers 1110 rooms. All of them feature satellite TV, air conditioning and floor to ceiling windows. Some rooms offer wonderful views over the the Mississippi River. They provide bathrooms with a hairdryer, a shower.

Eat

The bar serves cocktails as well light meals, snacks.

The hotel offers a buffet breakfast at the price of USD 18.95 per person per night. 

Work

A tour desk, a safe deposit box and internet access, a conference room are located on-site.

Relax

Leisure facilities feature a courtyard, a casino and an outdoor swimming pool. The hotel’s fitness center has a gym, fitness classes.

Internet

Wireless internet is available in public areas and is free of charge.

Wireless internet is available in the hotel rooms and the rate is USD 5.95 per hour

Guest Parking

Private hotel parking is possible on site (reservation might be needed) and the rate is USD 38 per day.

Year renovated   2012.  Number of floors   49.  Number of rooms   1110.

City Center New Orleans - 5000 ft
Airports Louis Armstrong New Orleans (MSY) - 12.0 mi
Restaurants Commander's Palace (Cuisine: American, Seafood, Cajun & Creole) - 400 ft, Starbucks Coffee - 100 ft
Parks Jean Lafitte National Historical Park and Preserve - 1400 ft, New Orleans Musical Legends Park - 1400 ft
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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Currency exchange
  • Pets allowed
  • Elevator
  • ATM/Cash machine
  • Bus parking
  • Express check-out
  • Shoe shine stand
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • VIP room facilities
  • Newspapers/magazines
  • Tour desk
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Valet parking
  • Laundry
  • Dry cleaning
  • Ticket service
Dining facilities
  • Bar/Lounge
  • Restaurant
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Outdoor pool
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Hot tub
  • Shiatsu massage
Room view
  • City view
  • River view
  • Water view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Work desk
  • Connecting rooms
  • Dressing area
Living Area
  • Sitting area
  • Armchair
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Bathrobe
Kitchen facilities
  • Refrigerator
Bedroom
  • Sofa bed
  • Rollaway beds
Media
  • Cable TV
  • Satellite TV
  • Analog data port
  • Voice mail
  • Pay TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Video games
  • Internet access

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Children and extra beds
  • All children under the age of 17 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 30 per person per night in an extra bed. 
  • All children under the age of 4 may stay for free in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are allowed on request.

Travelers’ questions & answers

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Club Level King Bed Room
Check Prices
Sheraton New Orleans Club Level King Bed Room Traditional King Bed Room
Sheraton New Orleans Club Level King Bed Room Traditional King Bed Room
Sheraton New Orleans Club Level King Bed Room Traditional King Bed Room
Bed type: King Size Bed or Double Beds or Double Bed

Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers a King size bed, work desk, seating area and private bathroom. This room offers an exclusive access to the Club Lounge. This room features spectacular views. The size of the room is 32m2.

Room facilities
    Deluxe 2 Double Beds Room
    Check Prices
    Sheraton New Orleans Deluxe 2 Double Beds Room Traditional King Bed Room
    Bed type: King Or Twin Beds or Double Bed or One Single Bed

    Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers two Double beds, work desk, seating area and private bathroom. This room features a spectacular Mississippi River view. The size of the room is 32m2.

    Room facilities
      Accessible King Bed Room
      Check Prices
      Sheraton New Orleans Accessible King Bed Room Traditional King Bed Room
      Sheraton New Orleans Accessible King Bed Room Traditional King Bed Room
      Sheraton New Orleans Accessible King Bed Room Traditional King Bed Room
      Bed type: King Or Twin Beds or Double Beds or King Size Bed

      Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers a King size bed, work desk, seating area and private bathroom. This room features a city view. This room is accessible for people with disabilities. The size of the room is 32m2.

      Room facilities
        Accessible 2 Double Beds Room
        Check Prices
        Sheraton New Orleans Accessible 2 Double Beds Room Traditional King Bed Room
        Bed type: King Or Twin Beds or Double Beds or King Size Bed

        Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers two Double beds, work desk, seating area and private bathroom. This room features a city view. This room is accessible for people with disabilities. The size of the room is 32m2.

        Room facilities
          Traditional King Bed Room
          Check Prices
          Sheraton New Orleans Traditional King Bed Room
          Sheraton New Orleans Traditional King Bed Room
          Sheraton New Orleans Traditional King Bed Room
          Bed type: King Or Twin Beds or Double Beds or King Size Bed

          Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers a King size bed, work desk, seating area and private bathroom. This room features a city view. The size of the room is 32m2.

          Room facilities
            Deluxe King Bed Room
            Check Prices
            Sheraton New Orleans Deluxe King Bed Room Traditional King Bed Room
            Sheraton New Orleans Deluxe King Bed Room Traditional King Bed Room
            Sheraton New Orleans Deluxe King Bed Room Traditional King Bed Room
            Bed type: King Or Twin Beds or Double Bed or One Single Bed

            Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers a King size bed, work desk, seating area and private bathroom. This room features spectacular Mississippi River views. The size of the room is 32m2.

            Room facilities
              Club Level 2 Double Beds Room
              Check Prices
              Sheraton New Orleans Club Level 2 Double Beds Room Traditional King Bed Room
              Bed type: King Size Bed or Double Beds or Double Bed

              Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers two Double beds, work desk, seating area and private bathroom. This room offers an exclusive access to the Club Lounge. This room features spectacular views. The size of the room is 32m2.

              Room facilities
                Executive Suite
                Check Prices
                Sheraton New Orleans Executive Suite Deluxe King Bed Room
                Sheraton New Orleans Executive Suite Deluxe King Bed Room
                Sheraton New Orleans Executive Suite Traditional King Bed Room
                Bed type: King Size Bed or Double Bed or One Single Bed

                Spacious suite is decorated in a warm and comforting style with floor to ceiling windows offers a bedroom with a King size bed, living area with a sofa bed, work desk, wet bar and private bathroom. This room features spectacular Mississippi River views. The size of the room is 38m2.

                Room facilities
                  Traditional 2 Double Beds Room
                  Check Prices
                  Sheraton New Orleans Traditional 2 Double Beds Room Traditional King Bed Room
                  Bed type: King Or Twin Beds or Double Beds or King Size Bed

                  Traditional guest room is decorated in a warm and comforting style with floor to ceiling windows offers two Double beds, work desk, seating area and private bathroom. This room features a city view. The size of the room is 32m2.

                  Room facilities

                    Sheraton New Orleans LocationWhat's nearby

                    Legend
                    Legend
                    • Current hotel
                    • Hotels nearby
                    • Airports
                    • Underground stations
                    • Train stations
                    • Parks
                    • Tourist attractions
                    • Museums
                    • Convention centers
                    • Stadiums
                    • Food and meals
                    • General

                    Hover above the icons to see hotel photo and details.

                    Click the hotel to go to the main hotel page.

                    What's nearby

                    Tourist attractions
                    Popular areas
                    Places of interest
                    Shopping areas
                    • Riverwalk Marketplace
                      2000 ft
                    Amusement
                    • Penny Arcade
                      700 ft
                    Museums
                    • American Italian Renaissance
                      1400 ft
                    • Junebug Productions Inc
                      1400 ft
                    • Theater District
                      1400 ft
                    • National D Day Museum
                      1400 ft
                    • Arts Council of New Orleans
                      1400 ft
                    • 1400 ft
                    • French Quarter/historic New Orleans
                      1400 ft
                    • Louisiana Philharmonic
                      1400 ft
                    • New Orleans Pharmacy Museum
                      1700 ft
                    • Historic New Orleans Collect
                      1700 ft
                    • Musee Conti Wax Museum
                      1700 ft
                    • Hermann-Grima/gallier Historic
                      1700 ft
                    • Louisiana Museum Foundation
                      2300 ft
                    Parks
                    Halls
                    • Gallier Hall
                      1400 ft
                    Medical care and Hospitals
                    Casinos

                    Local Attractions

                    • Warehouse District
                      5100 ft
                      New Orleans, LA
                    • Algiers Levee
                      5200 ft
                      Patterson Street, New Orleans
                    • Faubourg Marigny
                      1.0 mi
                      New Orleans, LA
                    • New Orleans African-American Museum
                      1.0 mi
                      1418 Governor Nicholls St., New Orleans
                    • Mardi Gras World
                      1.2 mi
                      1380 Port of New Orleans Place, New Orleans

                    Near the hotel

                    • Audubon Insectarium
                      700 ft
                      423 Canal Street, New Orleans
                    • Jean Lafitte National Historical Park and Preserve
                      1400 ft
                      419 Decatur Street, New Orleans
                    • New Orleans Musical Legends Park
                      1400 ft
                      311 Bourbon Street, New Orleans
                    • Germaine Wells Mardi Gras Museum
                      1400 ft
                      813 Bienville St, New Orleans
                    • Audubon Aquarium of the Americas
                      1700 ft
                      #1 Canal Street, New Orleans
                    • Woldenberg Riverfront Park
                      1600 ft
                      1 Canal St, New Orleans
                    • Storyville District
                      1600 ft
                      125 Bourbon Street, New Orleans

                    Restaurants Nearby

                    • Commander's Palace

                      72% likes this, based on 2176 reviews
                      Cuisine: American, Seafood, Cajun & Creole
                      Price Range: USD 32 - USD 82

                      400 ft
                      1403 Washington Ave

                      Phone: 504 899-8221

                    • Starbucks Coffee

                      100 ft
                      500 Canal St

                      Phone: 504-595-6258

                    • Palace Cafe

                      62% likes this, based on 755 reviews
                      Cuisine: French, Seafood, Contemporary, Cajun & Creole
                      Price Range: USD 32 - USD 41

                      400 ft
                      605 Canal St

                      Phone: 504-523-1661

                    • Wendy's

                      61% likes this, based on 9 reviews
                      Cuisine: Fast Food

                      200 ft
                      509 Canal St

                      Phone: (504) 523-6141

                    • Red Gravy

                      78% likes this, based on 299 reviews
                      Cuisine: American, Italian
                      Price Range: USD 11 - USD 26

                      300 ft
                      125 Camp Street

                      Phone: 504-561-8844

                    Sheraton New Orleans Reviews

                    Guest reviews are submitted by our customers after their stay at Sheraton New Orleans

                    Average guest rating

                    7.4
                    out of 10
                    Very good
                    Based on 36 reviews

                    Rating by category:

                    Dining
                    4.7
                    Location
                    9.1
                    Rooms
                    6.8
                    Service
                    6.3
                    Value
                    7.4

                    Individual guest reviews

                    • Older travelers

                      Location

                      We booked our rooms through Booked.net for 3 nights. We called Booked.net a week before our arrival to change the reservation to only one night. When we checked in, the hotel told us that once we registered the entire amount of $900 would be charged to my credit card and only Booked.net could credit us for the second 2 nights. Now, my credit card is showing the $900 dollar charge dated 6/23/2011 and a $300 charge for July 1,2011. Not only did I not get a credit for the cancelled room nights, but was charged again. The Sheraton says it is Booked.net's fault and you are saying it is the Sheraton's fault. Please straighten this out.

                      • Average rating
                        5.4
                    • Older travelers

                      Location was great and the Breakfast buffet was to die for.

                      33usd to park for one night. 52dollar breakfast.

                      • Average rating
                        9.0
                    • Older travelers

                      Excellent location and the room had a great view of the river. Facilities were clean and well maintained.

                      For an international hotel, it was disappointing there were no facilities for making hot tea in the room other than through a coffee machine which tainted the water with coffee. While this may seem trivial, I suspect US travellers would be beside themselves if they didn't have the option to make a cup of coffee after a long trip. I was also caught off guard by the $10 charge to use the gym facility. This charge was not mentioned in the room manual or at check-in.

                      • Average rating
                        7.4
                    • Older travelers

                      Convenience beds health club

                      Paid for club floor. Breakfast is now quite stingy compared to last year

                      • Average rating
                        7.4
                    • Older travelers

                      a great room with splendid view over Mississippi River & town

                      the bath room is old fashioned and should be renewed to modern standard. Shower is not separated from bath room - rather ugly

                      • Average rating
                        7.8
                    • Older travelers

                      I like the distance to bourbon street

                      • Average rating
                        10.0
                    • Group of friends

                      Very dirty, very smelly (especially in the lobby), not good services. The cleaning lady arranged only one bed in a double bed room! She forgot the other one???!!! That's a Sheraton, indeed?

                      • Average rating
                        3.8
                    • Older travelers

                      The staff was excellent and helped us with any issues we had and followed up to make sure we were satified

                      rooms small

                      • Average rating
                        8.8
                    • Older travelers

                      It was easy access

                      The room temperature was warm, no matter if you adjusted the air conditioner

                      • Average rating
                        9.2
                    • Older travelers

                      The proximaty of this hotel in relation to the points of interest in New Orleans is one of it's many possitive attributes.

                      • Average rating
                        8.4
                    • Couple

                      Friendly staff

                      The hotel valet parking was very slow in retriving the car when we needed to leave

                      • Average rating
                        8.4
                    • Older travelers

                      Close to all main attractions

                      A faded older style hotel, with the exception of the front desk the staff seemed dispirited and not overly helpful. Its a big hotel so you are not made to feel special just one of the hoards.

                      • Average rating
                        5.8
                    • Group of friends

                      Good price, good location, excellent service overall a good choice

                      • Average rating
                        9.6
                    • Single

                      Very friendly and helpful staff.

                      The time it takes to park and getting the car back.

                      • Average rating
                        6.6
                    • Family with children

                      They were very flexible about checking us in when we arrived early after a long journey and with no fuss. They were also very helpful when we wanted to extend our stay by a day and keep the same room. The breakfast staff in the restaurant were also very friendly and helpful and gave a good service. The view from the room was great too, with a full length window view of the city and river

                      The gym was undergoing refurbishment and no mention had previously been made of this, until we tried to use it. There were not enough machines meanwhile. We ran out of face flannels and the cleaner said she had no more 2 days running. We could not use the pool one day, as we were told it had to be drained down and would not open for the rest ofthe day. These did not ruin our stay, but did detract a little from it being a great stay.

                      • Average rating
                        7.4
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