Schlosshotel Zermatt  4 stars

Bahnhofplatz 18, Ch-3920 Zermatt, Zermatt, Switzerland, 3920  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities


The 4-star Alex Schlosshotel stands in the heart of Zermatt and provides an indoor swimming pool, a library and a cocktail lounge. This elegant hotel dates from 1964 and was refurbished in 2012.

This hotel is located in an entertainment area and 3.0km from Gorner Ridge, Zermatt-Matterhorn Ski Resort and Matterhorn Glacier Paradise. Pollux, Matterhorn Museum and Sunnegga Paradise are located just 100m from the venue.

Short walk to a valley and mountains as well as ski areas.

Zermatt GGB train station lies within a 5-minute walk. A short drive from Malpensa airport.


The hotel offers 45 cosy rooms equipped with individual climate control, a minibar, a fireplace, a private balcony and satellite TV and featuring stunning views over the mountain. Guests can also use a dishwasher and kitchenware available in each room.


Every day a rich breakfast is served in the dining room. The Stylish bar features a terrace, an open fire and a reading corner and offers hot and cold drinks.


The hotel offers a lift, parking and currency exchange; concierge service, an ironing service and a wake up service are also provided.


Guests will enjoy hammam, massage and a wellness center on-site. Active tourists will enjoy skiing, mini golf and hiking provided on-site.


Wireless internet is available in public areas and is free of charge.

Guest Parking

No parking available.

Year renovated   2012.  Number of rooms   49.

City Center Zermatt - 1400 ft
Airports Malpensa (MXP) - 54.3 mi, Lugano (LUG) - 55.7 mi
Train Stations Zermatt GGB - 400 ft, Zermatt - 700 ft
Bus stop - 7.1 mi
Restaurants Restaurant vis-a-vis (cuisine: Swiss) - 400 ft, Berghotel Riffelalp - 400 ft
Ski areas Pollux - 400 ft, Zermatt-Matterhorn Ski Resort - 1.9 mi
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General information



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  • Safe deposit box
  • Currency exchange
  • Pets allowed
  • Elevator
  • Concierge desk
  • Storage space
  • Front desk
  • Newspapers/magazines
  • Tour desk
  • Designated smoking area
  • Spa & wellness center
  • Mini golf
  • Billiards
  • Cycling
  • Hiking
  • Bell staff/porter
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Children's facilities
  • Child care
  • Game room
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Skiing
  • Sun terrace
  • Shiatsu massage
  • Ski storage
  • Library
  • Hammam
Room view
  • Mountain view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Mini bar
  • Terrace
  • Dressing area
Living Area
  • Sitting area
  • Washing Machine
  • Hair dryer
  • Private bathroom
Kitchen facilities
  • Refrigerator
  • Cable TV
  • Satellite TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Direct dial telephone



from  3 pm


until  11 am

Children and extra beds
  • All children under the age of 6 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of 30 % of the room stay per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
  • Maximum capacity of cribs in a room is 2. 

Pets are allowed on request.

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Boutique Junior Suite
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Schlosshotel Zermatt Boutique Junior Suite Junior suite
Bed type: Two Single Beds
Size: 380 sq. feet
Room facilities
    Style Double Room
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    Schlosshotel Zermatt Style Double Room
    Schlosshotel Zermatt Style Double Room
    Schlosshotel Zermatt Style Double Room
    Schlosshotel Zermatt Style Double Room
    Bed type: Double Bed or One Single Bed
    Size: 260 sq. feet
    Room facilities
      Twin Room
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      Schlosshotel Zermatt Twin Room
      Schlosshotel Zermatt Twin Room
      Schlosshotel Zermatt Twin Room
      Schlosshotel Zermatt Twin Room
      Bed type: Two Single Beds or Double Bed or Double Beds

      Double Room

      Room facilities

        Schlosshotel Zermatt LocationWhat's nearby

        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Tourist attractions
        • Zermatt
          3.0 mi
        Popular areas
        • City Center
          1000 ft
        Places of interest
        • Gemeindeverwaltung
          1700 ft
        Convention centers
        • Vernissage Centre Culturel
          700 ft
        • FIZ Fun In Zermatt AG
          1700 ft

        Local Attractions

        • The Matterhorn
          3.3 mi
        • Matterhorn Glacier Paradise
          3.9 mi
          Zermatt 3920Switzerland
        • Breithorn
          5.7 mi
        • Klein Matterhorn
          6.0 mi
        • Allalinhorn
          6.7 mi

        Near the hotel

        • Pollux
          400 ft
        • Sunnegga Paradise
          900 ft
        • Stoked Swiss Ski and Snowboard School
          1600 ft
          Bahnhofstrasse 72, Zermatt
        • Matterhorn Museum
          1900 ft
          Kirchplatz, Zermatt
        • Zermatt Fun
          4200 ft
          CP 281, Zermatt

        Restaurants Nearby

        • Restaurant vis-a-vis

          72% likes this, based on 57 reviews
          Cuisine: Swiss
          Price Range: USD 12 - USD 45

          400 ft
          Gornergrat 3100m

          Phone: +41 27 966 64 00

        • Berghotel Riffelalp

          82% likes this, based on 14 reviews

          400 ft

          Phone: 41-27/966 46 46

        • Gandegghutte

          82% likes this, based on 21 reviews

          400 ft

          Phone: 079 607 88 68

        • Ice Buffet Bar Pizzeria

          53% likes this, based on 10 reviews
          Cuisine: Pizza & Pasta, Swiss
          Price Range: USD 11 - USD 44

          400 ft
          Trockener Steg 2900m

          Phone: 00 41 279 67 18 12

        • Cheminee

          63% likes this, based on 35 reviews

          400 ft

          Phone: 41-27/966 29 44

        Schlosshotel Zermatt Reviews

        Guest reviews are submitted by our customers after their stay at Schlosshotel Zermatt

        Average guest rating

        out of 10
        Based on 62 reviews

        Rating by category:


        Individual guest reviews

        • Group of friends

          The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night

          • Average rating
        • Older travelers

          The trip up to the Matterhorn was magnificent.

          • Average rating
        • Older travelers

          Very friendly staff. Tim was best host we had on our entire European tour. Made up for some rude waitresses at a nearby restaurant. The hotel is properly rated at four stars. There are nicer five star hotels if you want luxury but this one seemed to be the right hotel at the right price for Zermatt.

          • Average rating
        • Group of friends

          The sevice was wonderful and immediate. We loved sitting on our balcony and viewing the Matterhorn.

          • Average rating
        • Family with children

          Potter was really helpful in getting our many luggages.

          Had to pay chf100 more per night because the check in staff says the hoteI has to charge for our 6 year old daughter who is staying with us. So ended paying chf400 per night! Most hotels do not charge extra for young kids staying with parents. So was really disappointed with this. At this rate, could have gotten much better hotel!

          • Average rating
        • Couple

          The minute we were greeted warmly by the receptionist and entered our hotel room, I know I am going to write a fantastic review about this hotel. The male receptionist is very friendly and even offered to carry our luggage to our room. We were made to feel very welcomed the minute we stepped into the reception. This is by far the most beautiful and most well decorated hotel we have ever stayed in our ten days in Switzerland. The room, dining area, lounge area, in fact every corner of the hotel is beautifully and tastefully decorated. Even the room key is very unique- it is the most antique and heaviest key I have ever carried. The jacuzzi and the room is very nice. Room is very clean. We are given a room on the first floor overlooking the Matterhorn. The breakfast is the best among all the hotels we stayed in Switzerland. There are fried bacon, eggs, a good assortment of unique tea, a variety a fresh fruit, all nicely cut, etc.. romantic background music and songs were aired during breakfast, nice lighting, nice decoration-very romantic indeed for breakfast. Everything is perfect.

          Except there is no kettle jug provided in the room. However, there is a bottle of complimentary drinking water provided. Anyway, you can easily go down to the reception counter and they will happily fill a kettle of hot water for you.

          • Average rating
        • Couple

          great location and very "swiss" The decor was beautiful and the staff was exceptional

          • Average rating
        • Single

          I loved the fact that it was so conveniently located to both the SSB and GGB stations and therefore quick and easy to find. Being from the country, I liked the smelly cow paddock I walked past before arriving at the entrance. The room was attractive and comfortable and had a view of the Matterhorn from the window. Pretty special!!

          • Average rating
        • Older travelers

          The ambience and the staff and the locataion

          • Average rating
        • Couple

          The hotel stuff was very knowledgeable, helpful and accommodating. The location is good, near both train stations.

          Unfortunately Zermatt has become too expensive, crowded and businesslike. There are definitely much better places to ski for a lot less money.

          • Average rating
        • Group of friends

          The staff is VERY friendly and want to make sure eveything goes perfectly.

          Slow wi-fi connection, the deco is out of date.

          • Average rating
        • Group of friends

          Central location. The hotel is next door to the main train station, and the Gornergrat train terminus and an E-bus stop. Several excellent restaurants are around the corner. Bayard Sports & fashion ski rental shop is 100m from the hotel. Excellent breakfast and good facilities (ski lockers, boots drying, sauna...)

          The hotel does not have a restaurant.

          • Average rating
        • Couple

          the service and the location

          the air freshener used in the room was strong

          • Average rating
        • Couple

          Everything was lovely but the staff were particularly outstanding. Look forward to staying again. Location was perfect, room very comfortable.

          • Average rating
        • Family with children

          The hotel reception staff was very nice, helpful, and welcoming.

          • Average rating
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        Hotel Awards 2014

        SwissHOTEL AWARDSRecommendedZermattSchlosshotel Zermatt

        According to guest reviews, the hotel has been rated asBest Spa Hotels in Switzerland

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