Sandos Caracol Eco-Resort & Spa Hotel

 5 stars
Carretera Chetumal-Puerto Juarez Km295 Centro Play, Playa del Carmen, Mexico, 77710  show mapSave
From  US$ 296
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  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The 5-star Sandos Caracol Eco-Resort & Spa Hotel is located in front of the stunning sandy beach.

Rooms

The hotel provides comfortable rooms including Elite Penthouse, Elite Suite and VIP Penthouse. Each of them is equipped with a safe, air conditioning and a flat-screen TV.

Eat

Dishes of Mediterranean cuisine are served in the beach restaurant. Guests can relax in the sports bar serving alcoholic drinks.

Work

Guests can make use of dry cleaning, ticket service and a tour desk as well as a safe deposit box, a beauty salon.

Relax

Guests are provided with an aqua park, an outdoor swimming pool and water slides as well as thermal baths, a sauna and Jacuzzi. Active tourists will enjoy football, table tennis and scuba diving provided on-site.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Free Private hotel parking is possible on site.

Year renovated   2006.  Number of rooms   996.

Location

hotel Sandos Caracol Eco-Resort & Spa Hotel Playa del Carmen location

Many Playa del Carmen sights, including Cenote Chaak Tun, Temazcal Natura and Grand Coral Golf are 20 minutes away from the hotel. Racing Dakart Riviera Maya, Riviera Art Gallery and Morph Kiteboarding Maroma Beach are located just 350m from the hotel.

Getting around.

The property is perfectly located next to the Cozumel airport.

Distance to:

  • City Center - 1.0km
  • Airport Cozumel - 19.8km

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Tour desk
  • Barber/Beauty Shop
  • 24-Hour Front Desk
Activities
  • Spa & wellness center
Services
  • Ticket service
  • Dry cleaning
Dining facilities
  • Restaurant
  • Bar
Business facilities
  • Wi-Fi Internet
Meeting facilities
  • Meeting/banquet facilities
Children's facilities
  • Child care
  • Children's play area
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Sauna
  • Jacuzzi
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Terrace
  • Telephone

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Pets

Pets are not allowed

Children and extra beds
  • One child under the age of 2 may stay for free. 
  • Maximum capacity of extra beds in a room is 1. 

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Rooms and availability

Guest Room

Garden view

1 King or 2 Double or Double Or Twin Beds

Sandos Caracol Eco-Resort & Spa Hotel Guest Room
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Sandos Caracol Eco-Resort & Spa Hotel Guest Room
    VIP Double Room

    Garden view

    King Size Bed

    Sandos Caracol Eco-Resort & Spa Hotel VIP Double Room
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    Sandos Caracol Eco-Resort & Spa Hotel VIP Double Room
      Deluxe Room

      Sandos Caracol Eco-Resort & Spa Hotel Deluxe Room
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      Sandos Caracol Eco-Resort & Spa Hotel Deluxe Room
        Standard Double Room

        Garden view

        Double Beds or Double Bed

        Sandos Caracol Eco-Resort & Spa Hotel Standard Double Room
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        Sandos Caracol Eco-Resort & Spa Hotel Standard Double Room
          Double Room

          Garden view

          King Size Bed

          Sandos Caracol Eco-Resort & Spa Hotel Double Room
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          Sandos Caracol Eco-Resort & Spa Hotel Double Room
            Standard Room

            Garden view

            Sandos Caracol Eco-Resort & Spa Hotel Standard Room
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            Sandos Caracol Eco-Resort & Spa Hotel Standard Room
              VIP Penthouse

              King Size Bed

              Sandos Caracol Eco-Resort & Spa Hotel VIP Penthouse
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              Sandos Caracol Eco-Resort & Spa Hotel VIP Penthouse
                Elite Suite

                Ocean view

                Sandos Caracol Eco-Resort & Spa Hotel Elite Suite
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                Sandos Caracol Eco-Resort & Spa Hotel Elite Suite
                  Superior Room

                  Ocean view

                  Sandos Caracol Eco-Resort & Spa Hotel Superior Room
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                  Sandos Caracol Eco-Resort & Spa Hotel Superior Room
                    Standard Junior Suite

                    Double Bed

                    Sandos Caracol Eco-Resort & Spa Hotel Standard Junior Suite
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                    Sandos Caracol Eco-Resort & Spa Hotel Standard Junior Suite
                      VIP Suite

                      King Size Bed

                      Sandos Caracol Eco-Resort & Spa Hotel VIP Suite
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                      Sandos Caracol Eco-Resort & Spa Hotel VIP Suite
                        Deluxe Double Room

                        Double Bed

                        Sandos Caracol Eco-Resort & Spa Hotel Deluxe Double Room
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                        Sandos Caracol Eco-Resort & Spa Hotel Deluxe Double Room
                          Junior Suite

                          Sandos Caracol Eco-Resort & Spa Hotel Junior Suite
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                          Sandos Caracol Eco-Resort & Spa Hotel Junior Suite
                            Elite Penthouse

                            Ocean view

                            Sandos Caracol Eco-Resort & Spa Hotel Elite Penthouse
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                            Sandos Caracol Eco-Resort & Spa Hotel Elite Penthouse
                              VIP Room

                              Ocean view, Garden view

                              Double Beds or 1 King or 2 Queen beds

                              Sandos Caracol Eco-Resort & Spa Hotel VIP Room Eco Tour
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                              Sandos Caracol Eco-Resort & Spa Hotel VIP Room Eco Tour

                                Sandos Hotel Playa Del Carmen LocationWhat's nearby

                                Legend
                                Legend
                                • Current hotel
                                • Hotels nearby
                                • Airports
                                • Underground Railway Stations
                                • Train Stations
                                • Parks
                                • Attractions for Tourists
                                • Museums
                                • Convention Centers
                                • Stadiums
                                • Food and meals
                                • General

                                Hover above the icons to see hotel photo and details.

                                Click the hotel to go to the main hotel page.

                                What's nearby

                                Popular areas
                                • City Center
                                  1.0km
                                General
                                • Terminal foránea de autobuses ADO
                                  700 m
                                • 28 de Julio Square
                                  900 m
                                • Church of Guadalupe
                                  1.5km
                                Marina
                                • Playa del Carmen Maritime Terminal
                                  1.6km

                                Local Attractions

                                • Sian ka'an Jeep Tour Expedition
                                  1.7km
                                  Monte de los Cibeles, Playa del Carmen
                                • Temazcal Natura
                                  1.7km
                                  Monte de los Cibeles, Playa del Carmen
                                • Casa Cenote
                                  1.8km
                                • DiveMex
                                  2.4km
                                  Calle 2, Playa del Carmen
                                • Grand Coral Golf
                                  2.5km
                                  Carretera Federal 307, Km. 294, Playa del Carmen

                                Near the hotel

                                • Racing Dakart Riviera Maya
                                  320 m
                                  Av. Arco Vial y carretera federal, Playa del Carmen
                                • Riviera Art Gallery
                                  680 m
                                  20th Street between 5th Av. & 10th Av., Playa del Carmen
                                • Morph Kiteboarding Maroma Beach
                                  770 m
                                  Playa Maroma, inside the Hotel Catalonia
                                • The Gym
                                  1.1km
                                  Avenida 1 N, Playa del Carmen

                                Restaurants Nearby

                                • Los Tabernacos Bistro Lounge

                                  90% likes this, based on 311 reviews
                                  Food: Bar
                                  Price Range: USD 5 - USD 14

                                  380 m
                                  1st Avenue North between 10 y 12

                                  Phone: 984-803-1674

                                • Kaxapa Factory

                                  94% likes this, based on 541 reviews
                                  Food: Vegan, Organic, Venezuelan
                                  Price Range: USD 4 - USD 8

                                  610 m
                                  Av Constituyentes, betwen 10 and 15 avenues

                                  Phone: 9841471645

                                • Ah Cacao Chocolate Cafe

                                  71% likes this, based on 949 reviews
                                  Food: Dessert, Coffee Shop, Ice Cream, Café
                                  Price Range: USD 7 - USD 22

                                  730 m
                                  5th Ave & Constituyentes

                                  Phone: +52 984 803 5748

                                • Oh Lala

                                  94% likes this, based on 552 reviews
                                  Food: International
                                  Price Range: USD 7 - USD 30

                                  720 m
                                  Calle 14 bis between 10th & 15th Av.

                                  Phone: 9841274844

                                • Coffee Stop

                                  92% likes this, based on 120 reviews
                                  Food: Café, Bagels
                                  Price Range: USD 3 - USD 6

                                  950 m
                                  Calle 10 North

                                  Phone: 984 803 4365

                                Sandos Caracol Eco-Resort & Spa Hotel Reviews

                                Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco-Resort & Spa Hotel

                                Average guest rating

                                3.5
                                out of 5
                                Very good
                                Based on 181 reviews

                                Rating by category:

                                Location
                                3.9
                                Rooms
                                3.0
                                Service
                                3.0
                                Value
                                3.8
                                Dining
                                4.1

                                Individual guest reviews

                                • Great location and a cab is only $10 one way as well. Playa del carmen is amazing, the La Gauncho steak House is by far the Best and the beach shack has free snorkelling equipment and Booked. Staff is friendly throughout the resort minus the check in staff, hot tubs bubble beds etc etc and the Mexican restaurant by contrast is excellent. The hamburgers and French fries are delicious there.

                                  Too many areas off limits unless you get a membership/ and everyone goes on that bus, and the seats are very limited. Not the kind of place we will vacation at again, ordered Deluxe room has old equipment min and the food is not good not even for an all inclusive pay more and go somewhere else. The large activity pool is quite busy.

                                  My rating for the hotel:

                                  • Average rating
                                    3.7
                                  • Location
                                    4
                                  • Rooms
                                    3
                                  • Service
                                    4
                                  • Value
                                    3
                                  • Dining
                                    4
                                • The beach was beautiful and additionally the hotel staff were very kind. The food was great, we enjoyed the buffets and the steak house the best, service was great, the room was kept very clean and the mini bar was always stocked. Breakfasts were especially good, portabella mushroom, potatoes, vegetables, was a fantastic dinner and the spa was wonderful.

                                  Not worth the money, the bed sheets smelled a little funky and pools were in need of a lot of repair, algae covered, not clear.

                                  My rating for the hotel:

                                  • Average rating
                                    3.9
                                  • Location
                                    4
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    3
                                • Playa del carmen was great go to fifth avenue by taxi $10.00, the beach was gorgeous and in other areas, the toilet facilities were very clean. Good quality entertainment laid on, the steak house was the best and the price was worth. The staff were very helpful, the room once all the problems were fixed was not bad and food and drinks were very nice. The chef was very funny and was sure to keep all of us happy, finally, hello to all you friendly Canadians and Brits, we enjoyed meeting all of you, the landscaping and multiple swimming pools were exotic and welcoming.

                                  Phone connections very poor, everywhere, music was too loud.

                                  My rating for the hotel:

                                  • Average rating
                                    4.0
                                  • Location
                                    4
                                  • Rooms
                                    3
                                  • Service
                                    4
                                  • Value
                                    4
                                  • Dining
                                    5
                                • The shops and beach there are good, Mexico is an amazing place to see and explore, and the little snacks and treats are great in the Select Club building. The staff is very nice and involved, remember, nothing is for free down there, the rooms are spacious and clean and there is a maid service every day. The Italian restaurant is awesome and the best cocktails we have ever tried.

                                  Too many areas off limits unless you get a membership/ exclusive status, the lines at the reception are not well organized.

                                  My rating for the hotel:

                                  • Average rating
                                    4.2
                                  • Location
                                    4
                                  • Rooms
                                    4
                                  • Service
                                    4
                                  • Value
                                    5
                                • Beach was clean and there was enough shade for everyone, hotel staff were great, reception was very welcoming and friendly. The rooms were decent, the pools were nice, the service was good at the bars and the food was well prepared and there was always a wide variety of choices.

                                  My rating for the hotel:

                                  • Average rating
                                    3.9
                                  • Location
                                    5
                                  • Rooms
                                    3
                                  • Service
                                    5
                                  • Value
                                    3
                                  • Dining
                                    4
                                • Great beach front, good location and i loved the hotel embraced the environment and built around. The staff were fantastic and the maids and the grounds were always at its best. The room was large and food was wonderful.

                                  Balcony straw roof was broken and the jacuzzi took forever to fill up and was not very clean.

                                  My rating for the hotel:

                                  • Average rating
                                    4.3
                                  • Location
                                    4
                                  • Rooms
                                    4
                                  • Service
                                    5
                                  • Value
                                    4
                                • The beach is amazing, the best in my view is the steak restaurant and the jungle setting is really cool. The room is large and really clean, food and drinks all day Very kid friendly, fantastic pools , even one for adults only.

                                  Internet/phone connections very poor.

                                  My rating for the hotel:

                                  • Average rating
                                    4.4
                                  • Location
                                    5
                                  • Rooms
                                    4
                                  • Service
                                    4
                                  • Value
                                    5
                                  • Dining
                                    5
                                • Good drinks and a nice bed to lay on the beach, stay away from the Mexican buffet, is by far the worst. The food is well presented, plentiful and tasty, the pools are great.

                                  My rating for the hotel:

                                  • Average rating
                                    3.7
                                  • Location
                                    5
                                  • Service
                                    3
                                  • Value
                                    3
                                • Beach was ok, had the big sand bags in the ocean and the hotel was very very clean. The staff were very friendly, the bathrooms were large and very clean, great shower, the buffet at first I thought was excellent. The waiters were very good at least.

                                  The room was fine, and we didn't spend much time there, food were mediocre.

                                  My rating for the hotel:

                                  • Average rating
                                    4.1
                                  • Location
                                    4
                                  • Rooms
                                    4
                                  • Service
                                    4
                                  • Value
                                    4
                                  • Dining
                                    4
                                • The room was fine, clean and close to the pool and beach, our stay was pretty good, staff were always pleasant helpful, we were treated like gold. The water was always very hot and service in the piano bar was great. Food was very decent.

                                  My rating for the hotel:

                                  • Average rating
                                    4.5
                                  • Location
                                    4
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    4
                                  • Dining
                                    5
                                • Wonderfull hotel all inclusive and com for a great price. Family friendly, excellent staff, hot rooms and liked the sports bar. The food was pretty good.

                                  The beach was not very swimable; rocky and weedy.

                                  My rating for the hotel:

                                  • Average rating
                                    3.7
                                  • Location
                                    1
                                  • Rooms
                                    4
                                  • Service
                                    5
                                  • Value
                                    5
                                • The location is made our trip awesome, the hotel is very big and the beach is always very clean, the variety of food and drink is exceptional.

                                  The main pool wasn't great.

                                  My rating for the hotel:

                                  • Average rating
                                    4.1
                                  • Location
                                    5
                                  • Service
                                    3
                                  • Value
                                    4
                                • Lots of little shops, bars and some lovely restaurants, great hotel. We liked the Japanese the least and the steak house and Mediterranean the most, helpful staff. Our room was especially clean and every meal I ate was fabulous.

                                  Beach area was very crowded the place was very busy and the food was fairly good.

                                  My rating for the hotel:

                                  • Average rating
                                    4.3
                                  • Location
                                    4
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    4
                                • The hotel setting is great, bathrooms are nice and the buffets are standard, good variety.

                                  My rating for the hotel:

                                  • Average rating
                                    4.5
                                  • Rooms
                                    5
                                  • Value
                                    4
                                • Great place to stay and service was wonderful. The bathrooms were always clean and all of the waiting and bar staff were very pleasant and helpful. The food was excellent.

                                  My rating for the hotel:

                                  • Average rating
                                    4.8
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                Show more reviews

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