Sandos Caracol Eco Resort  5 stars

Carretera Cancun, Chetumal, Km.295, Playa del Carmen, Mexico, 77710  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The exclusive 5-star Sandos Caracol Eco Experience Resort offers an ideal spot in a natural area just outside restaurants, bars.

Rooms

This property has 995 guestrooms including Royal One Room Double Room, VIP One-Bedroom Room and VIP Penthouse appointed with direct dial phone, bottled water and air conditioning. The tasteful hotel rooms feature garden views. They provide bathrooms with a hairdryer, a Jacuzzi and a bathtub.

Eat

Dishes of Mediterranean cuisine are served in the a la carte restaurant. Guests can relax in the beach bar serving exotic drinks.

Relax

Guests can make use of steam baths, thermal baths and a sauna or go in for tennis, sailing and scuba diving. The on-site fitness center features a gym, yoga classes and aerobics classes.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Free Private hotel parking is possible on site.

Year renovated   2006.  Number of rooms   996.

Location

The hotel’s beautiful location offers quick access to Cenote Chaak Tun, Sian ka'an Jeep Tour Expedition and Grand Coral Golf. A 5-minute walk will take you to Racing Dakart Riviera Maya, Riviera Art Gallery and Morph Kiteboarding Maroma Beach.

Getting around.

5 minutes' drive from Playa Del Carmen airport.

Distance to:

  • City Center - 1.1km
  • Airport: Playa Del Carmen - 1.8km, Cozumel - 19.9km
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Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 2 may stay free of charge when using existing bedding. 
  • All children under the age of 12 may stay at the price of 50 % of the room stay per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Elevator
  • Barber/Beauty Shop
  • Newspapers/magazines
  • 24-Hour Front Desk
  • Tour desk
  • Airport shuttle
  • Doctor on call
  • Concierge desk
  • Multilingual staff
  • ATM/Cash machine
Activities
  • Spa & wellness center
Services
  • Laundry
  • Medical Facilities Service
  • Massage services
  • Shops/Commercial Services
  • Butler service
  • Dry cleaning
Dining facilities
  • Bar
  • Restaurant
  • Bar/Lounge
Business facilities
  • Wi-Fi Internet
  • Internet Access
Meeting facilities
  • Conference facilities
  • Meeting/banquet facilities
Children's facilities
  • Child care
  • Children's play area
  • Kids club
  • Children's pool
  • Playground
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Swimming pool
  • Indoor swimming pool
  • Sauna
  • Tennis
  • Exercise gym
  • Fitness center
  • Whirlpool
  • Night club
  • Steam bath
  • Jacuzzi
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Tea and Coffee Facilities
  • Ironing facilities
  • In-room safe
  • Smoking
  • Mini-refrigerator
  • Terrace
  • Private bathroom
  • Balcony
  • Satellite TV
  • Radio
  • Shower
  • Mini bar
  • Telephone
  • Hair dryer

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Elite Room
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Elite Penthouse
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Sandos Caracol Eco Resort Elite Penthouse
Bed type: King Size Bed
View: Ocean view
Room facilities
    Elite Suite
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    Sandos Caracol Eco Resort Elite Suite
    Bed type: King Size Bed
    View: Ocean view
    Room facilities
      Club Room
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      Club Penthouse
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      Bed type: Double Beds
      Size: 18m2
      Room facilities
        Club Deluxe Double Room
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        Bed type: King Size Bed
        Size: 12m2
        Room facilities
          Club Deluxe Suite
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          Room facilities
            Standard Double Room
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            Sandos Caracol Eco Resort Standard Double Room
            Sandos Caracol Eco Resort Standard Double Room
            Sandos Caracol Eco Resort Standard Double Room
            Sandos Caracol Eco Resort Standard Double Room
            Sandos Caracol Eco Resort Standard Double Room
            Bed type: Double Bed or Double Beds or King Size Bed
            Size: 39m2
            View: Garden view
            Room facilities
              Penthouse
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              Bed type: Double Bed or One Single Bed
              Room facilities
                Standard Junior Suite
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                Sandos Caracol Eco Resort Standard Junior Suite
                Sandos Caracol Eco Resort Standard Junior Suite
                Sandos Caracol Eco Resort Standard Junior Suite
                Sandos Caracol Eco Resort Standard Junior Suite
                Sandos Caracol Eco Resort Standard Junior Suite
                Bed type: Double Bed or One Single Bed or Two Single Beds
                Size: 61m2
                View: Garden view
                Room facilities
                  Club Superior Room
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                  Bed type: 1 King or 2 Double
                  Size: 11m2
                  Club Superior Suite
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                  Room facilities
                    Superior Double Room
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                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Bed type: Double Bed or Double Or Twin Beds or Two Queen Size Beds
                    View: Ocean view
                    Room facilities
                      Deluxe Double Room
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                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
                      Size: 40m2
                      View: Garden view
                      Room facilities
                        VIP Room
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                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Bed type: Double Beds or 1 King or 2 Queen beds or King Size Bed
                        View: Ocean view, Garden view
                        Room facilities
                          VIP Penthouse
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                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Bed type: King Size Bed
                          View: Ocean view
                          Room facilities
                            Royal One Room Double Room
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                            Bed type: Double Bed or Two Single Beds or One Single Bed
                            Room facilities
                              Royal One-Bedroom Suite
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                              Bed type: Double Bed or Two Single Beds or One Single Bed
                              Room facilities
                                Royal Junior Suite
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                                Room facilities

                                  Sandos Caracol Eco Resort LocationWhat's nearby

                                  Legend
                                  Legend
                                  • Current hotel
                                  • Hotels nearby
                                  • Airports
                                  • Underground station
                                  • Train Stations
                                  • Parks
                                  • Attractions for Tourists
                                  • Museums
                                  • Convention Centers
                                  • Stadiums
                                  • Food and meals
                                  • General

                                  Hover above the icons to see hotel photo and details.

                                  Click the hotel to go to the main hotel page.

                                  What's nearby

                                  Popular areas
                                  • City Center
                                    1.0km
                                  • 5th Avenue
                                    1.3km
                                  General
                                  • Terminal foránea de autobuses ADO
                                    700 m
                                  • 28 de Julio Square
                                    900 m
                                  • Church of Guadalupe
                                    1.5km
                                  Marina
                                  • Playa del Carmen Maritime Terminal
                                    1.6km

                                  Local Attractions

                                  • Sian ka'an Jeep Tour Expedition
                                    1.7km
                                    Monte de los Cibeles, Playa del Carmen
                                  • Temazcal Natura
                                    1.7km
                                    Monte de los Cibeles, Playa del Carmen
                                  • Casa Cenote
                                    1.8km
                                  • DiveMex
                                    2.4km
                                    Calle 2, Playa del Carmen
                                  • Grand Coral Golf
                                    2.5km
                                    Carretera Federal 307, Km. 294, Playa del Carmen

                                  Near the hotel

                                  • Racing Dakart Riviera Maya
                                    320 m
                                    Av. Arco Vial y carretera federal, Playa del Carmen
                                  • Riviera Art Gallery
                                    680 m
                                    20th Street between 5th Av. & 10th Av., Playa del Carmen
                                  • Morph Kiteboarding Maroma Beach
                                    770 m
                                    Playa Maroma, inside the Hotel Catalonia
                                  • The Gym
                                    1.1km
                                    Avenida 1 N, Playa del Carmen

                                  Restaurants Nearby

                                  • Los Tabernacos Bistro Lounge

                                    90% likes this, based on 311 reviews
                                    Food: Bar
                                    Price Range: USD 5 - USD 14

                                    380 m
                                    1st Avenue North between 10 y 12

                                    Phone: 984-803-1674

                                  • Kaxapa Factory

                                    94% likes this, based on 541 reviews
                                    Food: Vegan, Organic, Venezuelan
                                    Price Range: USD 4 - USD 8

                                    610 m
                                    Av Constituyentes, betwen 10 and 15 avenues

                                    Phone: 9841471645

                                  • Ah Cacao Chocolate Cafe

                                    71% likes this, based on 949 reviews
                                    Food: Dessert, Coffee Shop, Ice Cream, Café
                                    Price Range: USD 7 - USD 22

                                    730 m
                                    5th Ave & Constituyentes

                                    Phone: +52 984 803 5748

                                  • Oh Lala

                                    94% likes this, based on 552 reviews
                                    Food: International
                                    Price Range: USD 7 - USD 30

                                    720 m
                                    Calle 14 bis between 10th & 15th Av.

                                    Phone: 9841274844

                                  • Coffee Stop

                                    92% likes this, based on 120 reviews
                                    Food: Café, Bagels
                                    Price Range: USD 3 - USD 6

                                    950 m
                                    Calle 10 North

                                    Phone: 984 803 4365

                                  Sandos Caracol Eco Resort Reviews

                                  Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

                                  Average guest rating

                                  7.0
                                  out of 10
                                  Very good
                                  Based on 181 reviews

                                  Rating by category:

                                  Value
                                  7.6
                                  Dining
                                  8.3
                                  Location
                                  7.8
                                  Rooms
                                  6.2
                                  Service
                                  6.1

                                  Individual guest reviews

                                  • Great location and a cab is only $10 one way as well. Playa del carmen is amazing, the La Gauncho steak House is by far the Best and the beach shack has free snorkelling equipment and Booked. Staff is friendly throughout the resort minus the check in staff, hot tubs bubble beds etc etc and the Mexican restaurant by contrast is excellent. The hamburgers and French fries are delicious there.

                                    Too many areas off limits unless you get a membership/ and everyone goes on that bus, and the seats are very limited. Not the kind of place we will vacation at again, ordered Deluxe room has old equipment min and the food is not good not even for an all inclusive pay more and go somewhere else. The large activity pool is quite busy.

                                    My rating for the hotel:

                                    • Average rating
                                      7.2
                                    • Location
                                      8
                                    • Rooms
                                      6
                                    • Service
                                      8
                                    • Value
                                      6
                                    • Dining
                                      8
                                  • The beach was beautiful and additionally the hotel staff were very kind. The food was great, we enjoyed the buffets and the steak house the best, service was great, the room was kept very clean and the mini bar was always stocked. Breakfasts were especially good, portabella mushroom, potatoes, vegetables, was a fantastic dinner and the spa was wonderful.

                                    Not worth the money, the bed sheets smelled a little funky and pools were in need of a lot of repair, algae covered, not clear.

                                    My rating for the hotel:

                                    • Average rating
                                      7.8
                                    • Location
                                      7
                                    • Rooms
                                      9
                                    • Service
                                      8
                                    • Value
                                      7
                                  • Playa del carmen was great go to fifth avenue by taxi $10.00, the beach was gorgeous and in other areas, the toilet facilities were very clean. Good quality entertainment laid on, the steak house was the best and the price was worth. The staff were very helpful, the room once all the problems were fixed was not bad and food and drinks were very nice. The chef was very funny and was sure to keep all of us happy, finally, hello to all you friendly Canadians and Brits, we enjoyed meeting all of you, the landscaping and multiple swimming pools were exotic and welcoming.

                                    Phone connections very poor, everywhere, music was too loud.

                                    My rating for the hotel:

                                    • Average rating
                                      8.0
                                    • Location
                                      8
                                    • Rooms
                                      6
                                    • Service
                                      8
                                    • Value
                                      9
                                    • Dining
                                      9
                                  • The shops and beach there are good, Mexico is an amazing place to see and explore, and the little snacks and treats are great in the Select Club building. The staff is very nice and involved, remember, nothing is for free down there, the rooms are spacious and clean and there is a maid service every day. The Italian restaurant is awesome and the best cocktails we have ever tried.

                                    Too many areas off limits unless you get a membership/ exclusive status, the lines at the reception are not well organized.

                                    My rating for the hotel:

                                    • Average rating
                                      8.6
                                    • Location
                                      8
                                    • Rooms
                                      8
                                    • Service
                                      9
                                    • Value
                                      9
                                  • Beach was clean and there was enough shade for everyone, hotel staff were great, reception was very welcoming and friendly. The rooms were decent, the pools were nice, the service was good at the bars and the food was well prepared and there was always a wide variety of choices.

                                    My rating for the hotel:

                                    • Average rating
                                      7.8
                                    • Location
                                      9
                                    • Rooms
                                      6
                                    • Service
                                      9
                                    • Value
                                      6
                                    • Dining
                                      9
                                  • Great beach front, good location and i loved the hotel embraced the environment and built around. The staff were fantastic and the maids and the grounds were always at its best. The room was large and food was wonderful.

                                    Balcony straw roof was broken and the jacuzzi took forever to fill up and was not very clean.

                                    My rating for the hotel:

                                    • Average rating
                                      8.6
                                    • Location
                                      8
                                    • Rooms
                                      8
                                    • Service
                                      9
                                    • Value
                                      9
                                  • The beach is amazing, the best in my view is the steak restaurant and the jungle setting is really cool. The room is large and really clean, food and drinks all day Very kid friendly, fantastic pools , even one for adults only.

                                    Internet/phone connections very poor.

                                    My rating for the hotel:

                                    • Average rating
                                      8.8
                                    • Location
                                      9
                                    • Rooms
                                      8
                                    • Service
                                      7
                                    • Value
                                      10
                                    • Dining
                                      10
                                  • Good drinks and a nice bed to lay on the beach, stay away from the Mexican buffet, is by far the worst. The food is well presented, plentiful and tasty, the pools are great.

                                    My rating for the hotel:

                                    • Average rating
                                      7.4
                                    • Location
                                      10
                                    • Service
                                      6
                                    • Value
                                      6
                                  • Beach was ok, had the big sand bags in the ocean and the hotel was very very clean. The staff were very friendly, the bathrooms were large and very clean, great shower, the buffet at first I thought was excellent. The waiters were very good at least.

                                    The room was fine, and we didn't spend much time there, food were mediocre.

                                    My rating for the hotel:

                                    • Average rating
                                      8.2
                                    • Location
                                      8
                                    • Rooms
                                      8
                                    • Service
                                      9
                                    • Value
                                      8
                                    • Dining
                                      8
                                  • The room was fine, clean and close to the pool and beach, our stay was pretty good, staff were always pleasant helpful, we were treated like gold. The water was always very hot and service in the piano bar was great. Food was very decent.

                                    My rating for the hotel:

                                    • Average rating
                                      9.0
                                    • Location
                                      8
                                    • Rooms
                                      10
                                    • Service
                                      10
                                    • Value
                                      8
                                    • Dining
                                      9
                                  • Wonderfull hotel all inclusive and com for a great price. Family friendly, excellent staff, hot rooms and liked the sports bar. The food was pretty good.

                                    The beach was not very swimable; rocky and weedy.

                                    My rating for the hotel:

                                    • Average rating
                                      7.6
                                    • Location
                                      2
                                    • Rooms
                                      8
                                    • Service
                                      10
                                    • Value
                                      10
                                  • The location is made our trip awesome, the hotel is very big and the beach is always very clean, the variety of food and drink is exceptional.

                                    The main pool wasn't great.

                                    My rating for the hotel:

                                    • Average rating
                                      8.4
                                    • Location
                                      10
                                    • Service
                                      7
                                    • Value
                                      8
                                  • Lots of little shops, bars and some lovely restaurants, great hotel. We liked the Japanese the least and the steak house and Mediterranean the most, helpful staff. Our room was especially clean and every meal I ate was fabulous.

                                    Beach area was very crowded the place was very busy and the food was fairly good.

                                    My rating for the hotel:

                                    • Average rating
                                      8.6
                                    • Location
                                      8
                                    • Rooms
                                      10
                                    • Service
                                      9
                                    • Value
                                      7
                                  • The hotel setting is great, bathrooms are nice and the buffets are standard, good variety.

                                    My rating for the hotel:

                                    • Average rating
                                      9.0
                                    • Rooms
                                      10
                                    • Value
                                      8
                                  • Great place to stay and service was wonderful. The bathrooms were always clean and all of the waiting and bar staff were very pleasant and helpful. The food was excellent.

                                    My rating for the hotel:

                                    • Average rating
                                      9.6
                                    • Rooms
                                      10
                                    • Service
                                      9
                                    • Value
                                      10
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                                  Hotel Awards 2014

                                  MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

                                  According to guest reviews, the hotel has been rated asBest Family Hotels in Mexico

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