Sandos Caracol Eco Resort  5 stars

Carretera Cancun, Chetumal, Km.295, Playa del Carmen, Mexico, 77710  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The exclusive 5-star Sandos Caracol Eco Experience Resort offers an ideal spot in a natural area just outside restaurants, bars.

The hotel’s beautiful location offers quick access to Cenote Chaak Tun, Sian ka'an Jeep Tour Expedition and Grand Coral Golf. A 5-minute walk will take you to Racing Dakart Riviera Maya, Riviera Art Gallery and Morph Kiteboarding Maroma Beach.

5 minutes' drive from Playa Del Carmen airport.

Rooms

This property has 995 guestrooms including Royal One Room Double Room, VIP One-Bedroom Room and VIP Penthouse appointed with direct dial phone, bottled water and air conditioning. The tasteful hotel rooms feature garden views. They provide bathrooms with a hairdryer, a Jacuzzi and a bathtub.

Eat

Dishes of Mediterranean cuisine are served in the a la carte restaurant. Guests can relax in the beach bar serving exotic drinks.

Relax

Guests can make use of steam baths, thermal baths and a sauna or go in for tennis, sailing and scuba diving. The on-site fitness center features a gym, yoga classes and aerobics classes.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Free Private hotel parking is possible on site.

Year renovated   2006.  Number of rooms   999.

City Center Playa del Carmen - 3700 ft
Airports Cozumel (CZM) - 12.4 mi, Cancъn International (CUN) - 30.5 mi
Restaurants Los Tabernacos Bistro Lounge (Cuisine: Bar) - 1300 ft, Kaxapa Factory (Cuisine: Vegan, Organic, Venezuelan) - 2100 ft
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General information

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Facilities

General
  • Free parking
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/Cash machine
  • Multilingual staff
  • Concierge desk
  • Doctor on call
  • Storage space
  • Gift shop
  • 24-Hour Front Desk
  • Front desk
  • VIP room facilities
  • Newspapers/magazines
  • Barber/Beauty Shop
  • Hairdresser
  • Tour desk
  • Garage
  • Designated smoking area
Activities
  • Spa & wellness center
  • Wind surfing
  • Table tennis
  • Billiards
  • Hiking
  • Diving
  • Canoeing
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Medical Facilities Service
  • Laundry
  • Dry cleaning
  • Ticket service
Dining facilities
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
Business facilities
  • Wi-Fi Internet
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Child care
  • Children's play area
  • Game room
  • Playground
  • Children's pool
  • Kids club
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Outdoor pool
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Golf
  • Fishing
  • Exercise gym
  • Tennis
  • Jacuzzi
  • Solarium
  • Night club
  • Tennis court
  • Snorkeling
  • Whirlpool
  • Sun terrace
  • Parasols
  • Steam bath
  • Hot tub
  • Shiatsu massage
  • Hammam
Room view
  • Garden view
  • Ocean view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Tea and Coffee Facilities
  • Ironing facilities
  • Mini-refrigerator
  • Work desk
  • Mini bar
  • Balcony
  • Connecting rooms
  • Terrace
  • Ceiling fan
Living Area
  • Sitting area
  • Living room
Bathroom
  • Separate tub and shower
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
Kitchen facilities
  • Refrigerator
Bedroom
  • Sofa bed
Media
  • Cable TV
  • Satellite TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • Direct dial telephone
  • iPod docking station

Policies

Check-In

from  3 pm

Check-Out

until  11 am

Children and extra beds
  • One child under the age of 2 may stay free of charge when using existing bedding. 
  • All children under the age of 12 may stay at the price of 50 % of the room stay per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed.

Travelers’ questions & answers

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Elite Room
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Elite Penthouse
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Room facilities
    Club Room
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    Club Penthouse
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    Bed type: Double Beds
    Size: 195 sq. feet
    Room facilities
      Club Deluxe Double Room
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      Sandos Caracol Eco Resort Club Deluxe Double Room
      Sandos Caracol Eco Resort Club Deluxe Double Room
      Sandos Caracol Eco Resort Club Deluxe Double Room
      Sandos Caracol Eco Resort Club Deluxe Double Room
      Bed type: King Size Bed
      Size: 130 sq. feet
      Room facilities
        Club Deluxe Suite
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        Room facilities
          Standard Double Room
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          Sandos Caracol Eco Resort Standard Double Room
          Sandos Caracol Eco Resort Standard Double Room
          Sandos Caracol Eco Resort Standard Double Room
          Sandos Caracol Eco Resort Standard Double Room
          Sandos Caracol Eco Resort Standard Double Room
          Bed type: Double Bed or Double Beds or King Size Bed
          Size: 420 sq. feet
          View: Garden view
          Room facilities
            Penthouse
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            Bed type: Double Bed
            Room facilities
              Standard Triple Room
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              Sandos Caracol Eco Resort Standard Triple Room
              Sandos Caracol Eco Resort Standard Triple Room
              Sandos Caracol Eco Resort Standard Triple Room
              Sandos Caracol Eco Resort Standard Triple Room
              Bed type: Triple
              Standard Junior Suite
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              Sandos Caracol Eco Resort Standard Junior Suite
              Sandos Caracol Eco Resort Standard Junior Suite
              Sandos Caracol Eco Resort Standard Junior Suite
              Sandos Caracol Eco Resort Standard Junior Suite
              Sandos Caracol Eco Resort Standard Junior Suite
              Bed type: Double Bed or One Single Bed or Two Single Beds
              Size: 660 sq. feet
              View: Garden view
              Room facilities
                Club Superior Room
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                Bed type: 1 King or 2 Double
                Size: 120 sq. feet
                Room facilities
                  Club Superior Suite
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                  Room facilities
                    Superior Double Room
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                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Sandos Caracol Eco Resort Superior Double Room
                    Bed type: Double Bed or Double Or Twin Beds or Twin Beds
                    Room facilities
                      Superior Triple Room
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                      Bed type: Triple
                      Deluxe Double Room
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                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Sandos Caracol Eco Resort Deluxe Double Room
                      Bed type: Double Bed or Two Single Beds or King Size Bed
                      Size: 435 sq. feet
                      View: Garden view
                      Room facilities
                        Deluxe Triple Room
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                        Bed type: Triple
                        VIP Room
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                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Sandos Caracol Eco Resort VIP Room
                        Bed type: Double Beds or 1 King or 2 Queen beds or King Size Bed
                        View: Ocean view, Garden view
                        Room facilities
                          VIP Penthouse
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                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Sandos Caracol Eco Resort VIP Penthouse
                          Bed type: King Size Bed
                          View: Ocean view
                          Room facilities
                            Royal One Room Double Room
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                            Bed type: Double Bed or Two Single Beds
                            Room facilities
                              Royal One-Bedroom Suite
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                              Bed type: Double Bed or Two Single Beds
                              Room facilities
                                Royal Junior Suite
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                                Room facilities
                                  Penthouse Penthouse
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                                  Bed type: Double Bed
                                  Penthouse Penthouse Suite
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                                  Sandos Caracol Eco Resort LocationWhat's nearby

                                  Legend
                                  Legend
                                  • Current hotel
                                  • Hotels nearby
                                  • Airports
                                  • Underground stations
                                  • Train stations
                                  • Parks
                                  • Tourist attractions
                                  • Museums
                                  • Convention centers
                                  • Stadiums
                                  • Food and meals
                                  • General

                                  Hover above the icons to see hotel photo and details.

                                  Click the hotel to go to the main hotel page.

                                  What's nearby

                                  Popular areas
                                  • City Center
                                    3300 ft
                                  • 5th Avenue
                                    4300 ft
                                  Places of interest
                                  • Terminal foránea de autobuses ADO
                                    2300 ft
                                  • 28 de Julio Square
                                    3000 ft
                                  • Church of Guadalupe
                                    5000 ft
                                  Marina
                                  • Playa del Carmen Maritime Terminal
                                    1.0 mi

                                  Local Attractions

                                  • Sian ka'an Jeep Tour Expedition
                                    1.1 mi
                                    Monte de los Cibeles, Playa del Carmen
                                  • Temazcal Natura
                                    1.1 mi
                                    Monte de los Cibeles, Playa del Carmen
                                  • Casa Cenote
                                    1.1 mi
                                  • Cenote Chaak Tun
                                    1.6 mi
                                    Av. Juarez, Playa del Carmen
                                  • Whale Shark Tour
                                    1.6 mi
                                    Playa Del Carmen-Isla Mujeres -Holbox

                                  Near the hotel

                                  • Riviera Art Gallery
                                    2300 ft
                                    20th Street between 5th Av. & 10th Av., Playa del Carmen

                                  Restaurants Nearby

                                  • Los Tabernacos Bistro Lounge

                                    90% likes this, based on 311 reviews
                                    Cuisine: Bar
                                    Price Range: USD 5 - USD 14

                                    1300 ft
                                    1st Avenue North between 10 y 12

                                    Phone: 984-803-1674

                                  • Kaxapa Factory

                                    94% likes this, based on 541 reviews
                                    Cuisine: Vegan, Organic, Venezuelan
                                    Price Range: USD 4 - USD 8

                                    2100 ft
                                    Av Constituyentes, betwen 10 and 15 avenues

                                    Phone: 9841471645

                                  • Ah Cacao Chocolate Cafe

                                    71% likes this, based on 949 reviews
                                    Cuisine: Dessert, Coffee Shop, Ice Cream, Café
                                    Price Range: USD 7 - USD 22

                                    2400 ft
                                    5th Ave & Constituyentes

                                    Phone: +52 984 803 5748

                                  • Oh Lala

                                    94% likes this, based on 552 reviews
                                    Cuisine: International
                                    Price Range: USD 7 - USD 30

                                    2400 ft
                                    Calle 14 bis between 10th & 15th Av.

                                    Phone: 9841274844

                                  • Coffee Stop

                                    92% likes this, based on 120 reviews
                                    Cuisine: Café, Bagels
                                    Price Range: USD 3 - USD 6

                                    3200 ft
                                    Calle 10 North

                                    Phone: 984 803 4365

                                  Sandos Caracol Eco Resort Reviews

                                  Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

                                  Average guest rating

                                  7.0
                                  out of 10
                                  Very good
                                  Based on 148 reviews

                                  Rating by category:

                                  Value
                                  7.6
                                  Dining
                                  8.3
                                  Location
                                  7.8
                                  Rooms
                                  6.2
                                  Service
                                  6.1

                                  Individual guest reviews

                                  • Family with children

                                    The beach was beautiful and I liked the all-inclusive package as it made everything esier.

                                    I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

                                    • Average rating
                                      7.0
                                  • Group of friends

                                    I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

                                    • Average rating
                                      10.0
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                                  Why book with us?

                                  Low prices
                                  Enjoy our best price guarantee and special offers.
                                  Free cancellations
                                  Usually cancellations can be made without charge close to your arrival date (check policies).
                                  Guaranteed room
                                  You get instant confirmation directly from the hotel's reservation database.

                                  Hotel Awards 2014

                                  MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

                                  According to guest reviews, the hotel has been rated asBest Family Hotels in Mexico

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