Nice and absolutely perfect location with parking on site.

clean hotel, newly remodelled choice for rest. well managed and hospitable staff, free wake up service and ironing. quiet location for our visit to lake kleptuza around 10-15 minutes walk from the property.

Staff were genuinely professional and competent!

The breakfast was delicious with really good quality, savoury food.

The location in a very scenic area was great and unbeatable and there were a market and little stores nearby. The restaurant was large with good choice of food for the halfboard here, I had excellent dishes.

Delicious food, had very comfortable stay.

The hotel was ideal and fairly clean, overlooked the river. Perfect service, as the staff were very good. The location was peaceful, just a short stroll away from Lake Kleptuza. There were a market and little stores around the property.

Friendly staff, amazing kids entertainers, child-friendly pool, great location for hiking, delicious food, comfortable and clean rooms.

Everything was spot on.

Swimming pool not open for an early morning swim or late evening swim

Nice, quiet hotel with good services. Friendly personnel with who was difficult to ommunicate because only a few of them could speak Englisch.

Quite far from the city center which was good as well (very quiet hotel)

The area around the hotel was beautiful and there were some nice activities nearby to enjoy. The view from the balcony was amazing, overlooking the mountains. , the breakfast was satisfactory, with a wide variety of options to choose from.

The rooms were quite old, with worn-out furniture and dirty walls. The spa facilities were overcrowded and not as relaxing as we had hoped.

Excellent value,all the staff very friendly including the cleaning ladies,spa services excellent, nothing was too much trouble for anyone, the manager was especially helpful would recommend most highly. Thanks to everyone who made our holiday very enjoyable, entertainment at night was also very good.

I had a really nice stay at this hotel. The value for money was excellent, especially with the special vouchers I bought online. The rooms were spacious and the double bed was comfortable. For families with children, the apartments are a great option with their separate living room and bedroom. The hotel is located in a picturesque area of Velingrad, next to a river, which makes it perfect for hiking. The staff were attentive and the basic amenities were all there, including a wellness center with pools and a sauna. The breakfast offered really good quality food, making it a great start to the day.

All was perfect, I couldn't ask for more.

A clean, modern hotel with natural Spa.

No currency exchange at the hotel and only few options around the hotel . Few of the rooms were not so confortable,wifi access at the reception only

The food was great, with a variety of salads and olives. The location offers beautiful views of the mountains and fresh air. The staff were polite and professional. The rooms were clean and the apartment was spacious. The pools and jacuzzis were nice, with many zones and features.

The only negative thing I can say about the hotel is that the staff don't speak English or any other language except Bulgarian. Anyway I am greatly satisfied by the Restaurant Staff!

It was very relaxing, staff was friendly, the restaurant food was excellent and different than what you find traditionally around Bulgaria which was a refreshing change, (nice cuts of meat, very tender and cooked in different and interesting ways, delicious). There were lots of elegantly dressed waiters and service was excellent. This was a pleasant surprise. You really felt like you were getting something special.

The steam room was broken, I was disappointed about that. Steam rooms are my favorite. Also the slippery tile makes me incredibly nervous around the pool. But I know this is the material they use all over Bulgaria in spas and around pools. Nothing in the U.S. is constructed using a slippery substance like tile in a wet place; it would be a hay day for law suits. I'm not a sue-happy type, but the danger of slipping makes me truly nervous every time I walk on it with wet feet. I saw one man slip by the pool. I think there should be some non-skid tread or thick rubber matting in the walk areas around the pool and especially leading up to the saunas. The water pools there and I nearly slipped there several times. It's dangerous.