We reserved a clean room with pleasant air freshener, the staff were incredibly friendly and provided us with plenty of helpful recommendations, and we loved the variety of dining choices in the vicinity.

By and large, it was perfect place for sightseeing in Bankstown, had much fun and met lovely and personable staff on shift. I got a tidy and magnificent room with a spa bath. The breakfast was full of good options. The location was great and easy as for me, adjacent to Australia and the coast and the entire restaurant.

We had a great stay at this 4-star hotel! The location was perfect for us, with casual eateries nearby and plenty of dining options within walking distance. The service was top-notch, from the friendly and professional staff at the reception desk to the helpful security guard. They made us feel welcome and went above and beyond to assist us. The room amenities were fantastic, with everything we needed for a comfortable stay. The bed was incredibly comfortable, and we had a great night's sleep. The hotel also had a lovely outdoor swimming pool with sun loungers and beach umbrellas, perfect for relaxing in the sun.

We would highly recommend this hotel to families looking for a great value for their money. They will surely enjoy their stay and the wonderful customer service provided here.

Friendly staff, there to help not hinder

Sunday breakfast ran out of hot water for tea, no coffee, no bread for toast, no butter, no hot food. Dining area was very busy with only one staff member on duty, needed more help.

Excellent location, delicious and satisfactory breakfast for all tastes. Wonderful, beautiful rooms with air freshener. Location close enough to great restaurant and public transport.

Good facilities, delicious breakfast, comfortable beds, convenient location. Nice staff, helpful night manager.

Nothing it was perfect.

That there was a restaurant that provided three meals and I didn't have to go elsewhere for dinner and breakfast

There was confusion with the payment of my room accomodation. It was suppose to have been already paid by my employee, but I was asked to settle my account when I checked out. My employee is still investigating if the account has been paid twice.

Air conditioner performed well in the extreme hot weather. Comfty bed in a good sized quite room

Unfortunately, in my opinion, I believe the hotel was operating well under normal staffing levels. It was evident that the staff had minimal training and experience, this was especially evident at the breakfast service. (Poor customer service and questionable standards of hygeine) not normal associated with a hotel of this rating or reputation.

The hotel was situated in a central location which offers easy access to the city's attractions. The room was tidy and clean, and it had complimentary tea and coffee supplies in the room. , the staff was friendly and approachable throughout the stay.

The room was located close to a busy road, and it was hard to get a good night's sleep because of all the noise. the tapware was hard to use, resulting in water being spilled all over the bathroom during each use.

Comfort of the room was excellent.

Ants and chewing gum all over the tables at breakfast. Very disapointing, could have been a lot cleaner.

bathroom is very nice, bed is very comfortable and cleanllines of the room.

there is no ceiling light in living area, need one more ceiling light in living area

Had a great business trip! The hotel offered a free parking spot, which was really helpful. the breakfast was amazingly delicious and was complimentary. The location was spot on, walking distance to shops and restaurants that were convenient to get to. The hotel offered a 24-hour room service option which was amazing!

There were some minor drawbacks during my stay. The bathroom had some mold around the air conditioning vents and the taps on the bath were constantly running.

The staff were extreamly helpful and polite

The bathroom. The tiles in the bathroom were so slippery it was a safety risk, the bathmat had holes in it and there was a hair on the towel.

It was close to home, parking was easy.

The staff at breakfast were rude, the food was cold had to ask 3 times for warm eggs as everything was cold including tea/coffee . Staff very unfriendly. I would not stay there again

The hotel is conveniently located near Bansktown airport and other shops, making it suitable for business travels. The rooms are comfortable and clean, with fridges, kettles, and good wifi. The staff are friendly and accommodating, and the event facilities are good. the meals provided during the seminar were excellent.

One guest had an unpleasant experience when there was a fire alarm at 3:30 in the morning, and they had trouble finding someone to help them.