Royal Playa Del Carmen  5 stars

Av. Constituyentes 2, Playa del Carmen, Mexico, 77780  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

*****The Royal Playa Del Carmen

The first-class five-star Royal Playa Del Carmen New Hotel is one of the most successful resorts on the Riviera Maya. The resort offers extra spacious suites with ocean views.

The magnificent Royal Playa Del Carmen Hotel offers all unique and luxury guest amenities and conveniences required for a comfortable stay. The vast property of the hotel comprises six modern breakout rooms and extra areas for seminars, functions, cocktails, and coffee breaks, executive boardroom for up to 12 delegates all designed with state-of-the-art audio and visual equipment with onsite technical and manager assistance while the wellness area come with a world-class eco-style and Mayan-inspired full service spa with treatments and services one will receive the ultimate body and soul relaxation.

All 464 spacious suite categories at the charming Royal Playa Del Carmen Hotel boasts the new Royal Service® and Royal Housekeeping®, Royal bed®, new Bose stereo with CD/DVD/Radio, new rotating 32" LCD satellite TV for multiple-position viewing from bed, jacuzzi, balcony or terrace, complimentary wireless internet connection in suites and public areas, upgraded and well-packed mini-bar, special evening turndown service, pillow menu, unisex plush bathrobes and slippers, luxurious bath amenities and special welcome amenities.

The availability of eight fabulous restaurant and five cafes and bars on site of the Royal Playa Del Carmen Hotel give you an excellent opportunity to make your choice among delicious flavors of Mexican, French, Asian, national and local cuisine along with good traditional and creative drinks, coffee and tea.

The Royal Playa Del Carmen Hotel is just 10km driving distance from the Playa Del Carmen Airport, Cozumel Airport 19km, Cancun Airport 49km, Puerto Juarez Puerto Vallarta Airport 60km, Tulum Airport 62km and approximately 78km from the Isla Mujeres Airport.

Year renovated   2011.  Number of rooms   507.

Distance to:

  • City center Playa del Carmen - 4000 ft
  • Airports: Cozumel (CZM) - 11.9 mi, Cancъn International (CUN) - 30.8 mi
  • Restaurants: Ah Cacao Chocolate Cafe (Cuisine: Dessert, Coffee Shop, Ice Cream) - 700 ft, Kaxapa Factory (Cuisine: Vegan, Organic, Venezuelan) - 1100 ft

Rooms

The Royal Playa Del Carmen Hotel’s choice of guestrooms varies from royal junior suites with entrance foyer, in-suite double Jacuzzi, international liquor cabinet system, 2-line direct-dial cordless phone with bi-lingual voice mail and bathroom extension and terrace with hammock, royal junior suites ocean view with amazing ocean views of the turquoise Caribbean sea and harbor, royal junior suites oceanfront located in the front of the resort overlooking beach and the Caribbean, one hour per stay complimentary BMW Mini Cooper test drive with motor lobby parking right, exclusive access to Chef's Plate gourmet restaurant, royal junior suites beachfront walk-out and royal junior suites swim-up beachfront at beach level with convenient direct access to the beach from your private furnished terrace and Nespresso™ coffee system, master suites with possibility of world´s first unlimited complimentary domestic and international phone calls, royal master one bedroom suites ocean view with a separate bedroom, master bath with unique in-suite steam shower, large living room with additional plasma TV, Bose stereo system and loaded iPod, bar and dining room for six visitors, powder room and an oversized furnished terrace with lounge chairs and hammock, royal master one bedroom suites oceanfront with views of the beach and Caribbean and unique in-suite steam shower, royal presidential suites ocean view with private pool on the penthouse floor and comes with a separate bedroom with king-size bed, a separate spacious living and dining area for eight, a built-in fully-stocked bar and large bathroom with in-suite steam shower and "Cinderella" vanity corner, a spacious balcony with private pool and comfortable patio furniture and hammock.

Dining options

The Royal Playa Del Carmen welcomes to Royal Coffee House serving a gourmet European-style menu along with premium espresso and cappuccino drinks, tasty desserts and ice cream, VIP lounge area offering hors d’oeuvres, premium snacks and international brand drinks, El Mediterraneo invites for delicious Mediterranean specialties, buffet, a la carte and show cooking, Tapas and Pintxos Spanish restaurant with ocean view serving dishes of the northern Spain and the Basque region, Spice all day gourmet with ocean view, buffets, show cooking stations and a la carte menu, Asiana offering Asian fusion cuisine, Maria Marie offering Mexican-French fusion cuisine with a truly Mexican hacienda-like dining experience, Chef’s Plate serving gourmet international haute cuisine, while royal room service is available 24 hours. Dress code is required at the restaurant and features long pants for dinner service while sandals and T-shirts are not allowed.

On site of the hotel you will also find lobby bar, Martini Corner bar, Tequileria and cigar club bar, Pelicanos beach bar with delicious a la carte Caribbean fusion seafood in an oceanfront setting and Trade Winds pool and snack bar.

Work

The Royal Playa Del Carmen Hotel’s VIP business property features 630sqm of fully-equipped space for conferences, gatherings, reunions, dinner parties of banquet and meeting room space, seats for up to 600 delegates of theatre style or for a cocktail reception, and 450 of banquet style with wide stage all provided with computers with internet connection, fax and copy machines, office supplies and secretarial services by bi-lingual staff professional along with assistance of coordinator group with timely, detailed pre-planning reports and final execution reviews.

Leisure

The first-class spa at the The Royal Playa Del Carmen comprises dual temperature jacuzzies, steam room, traditional Temazcal stone and steam bath, sauna, cascading Polish massage waterfalls, cold plunge pool, a moonshine massage area for two under the stars, luxurious facials and salon services while healthy and relaxing treatments and hydrotheraphy are on extra charge.

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Facilities

General
  • Parking (fee required)
  • Free parking
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/Cash machine
  • Concierge desk
  • Shoe shine stand
  • Storage space
  • Gift shop
  • 24-Hour Front Desk
  • Front desk
  • VIP room facilities
  • Newspapers/magazines
  • Barber/Beauty Shop
  • Hairdresser
  • Tour desk
  • Designated smoking area
Internet

Wireless internet is available in public areas and is free of charge

Guest Parking

Free Private hotel parking is possible on site.

Activities
  • Spa & wellness center
  • Table tennis
  • Billiards
  • Cycling
Services
  • Bell staff/porter
  • Shops/Commercial Services
  • Laundry
  • Dry cleaning
  • Ticket service
Dining facilities
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Grab bars in bathroom
Leisure and relaxation facilities
  • Outdoor pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Tennis
  • Jacuzzi
  • Solarium
  • Night club
  • Bicycle rentals
  • Tennis court
  • Whirlpool
  • Sun terrace
  • Parasols
  • Steam bath
  • Hot tub
  • Shiatsu massage
  • Library
  • Hammam
  • Beauty treatment
Room view
  • Sea view
  • Ocean view
  • Beach view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Tea and Coffee Facilities
  • Cable TV
  • Satellite TV
  • Ironing facilities
  • LCD TV
  • Local calls
  • International calls
  • Mini-refrigerator
  • Voice mail
  • Pay TV
  • Work desk
  • Hair dryer
  • AM/FM alarm clock
  • Telephone
  • Mini bar
  • Shower
  • Radio
  • Toilet
  • Balcony
  • Private bathroom
  • Sofa bed
  • Connecting rooms
  • Turndown service
  • Bathrobe
  • Sitting area
  • Terrace
  • DVD player
  • CD player
  • High ceiling
  • Instant hot water
  • Slippers
  • Video on demand
  • iPod docking station

Policies

Check-In

from  3 pm

Check-Out

until  11 am

Children and extra beds
  • One child may stay at the price of 80 % of the room stay per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed

Travelers’ questions & answers

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The Royal Playa Del Carmen Hotel’s choice of guestrooms varies from royal junior suites with entrance foyer, in-suite double Jacuzzi, international liquor cabinet system, 2-line direct-dial cordless phone with bi-lingual voice mail and bathroom extension and terrace with hammock, royal junior suites ocean view with amazing ocean views of the turquoise Caribbean sea and harbor, royal junior suites oceanfront located in the front of the resort overlooking beach and the Caribbean, one hour per stay complimentary BMW Mini Cooper test drive with motor lobby parking right, exclusive access to Chef's Plate gourmet restaurant, royal junior suites beachfront walk-out and royal junior suites swim-up beachfront at beach level with convenient direct access to the beach from your private furnished terrace and Nespresso™ coffee system, master suites with possibility of world´s first unlimited complimentary domestic and international phone calls, royal master one bedroom suites ocean view with a separate bedroom, master bath with unique in-suite steam shower, large living room with additional plasma TV, Bose stereo system and loaded iPod, bar and dining room for six visitors, powder room and an oversized furnished terrace with lounge chairs and hammock, royal master one bedroom suites oceanfront with views of the beach and Caribbean and unique in-suite steam shower, royal presidential suites ocean view with private pool on the penthouse floor and comes with a separate bedroom with king-size bed, a separate spacious living and dining area for eight, a built-in fully-stocked bar and large bathroom with in-suite steam shower and "Cinderella" vanity corner, a spacious balcony with private pool and comfortable patio furniture and hammock.

Premium Junior Suite
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Royal Playa Del Carmen Premium Junior Suite
Royal Playa Del Carmen Premium Junior Suite
Royal Playa Del Carmen Premium Junior Suite
Royal Playa Del Carmen Premium Junior Suite
Bed type: Double Bed or Two Single Beds
Room facilities
    Guest Room
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    Royal Playa Del Carmen Guest Room
    Royal Playa Del Carmen Guest Room
    Royal Playa Del Carmen Guest Room
    Royal Playa Del Carmen Guest Room
    Royal Playa Del Carmen Guest Room
    Bed type: Double Bed or King Size Bed or One Single Bed
    Size: 650 sq. feet
    View: Ocean view, Beach view
    Room facilities
      Beachfront Cabanas
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      Room facilities
        Triple Room
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        Bed type: Triple
        View: Ocean view
        Suite
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        Bed type: Double Bed or Quad or Triple
        Room facilities
          Standard Quadruple Room
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          Bed type: Quad
          Beachfront Junior Suite
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          Junior Suite
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          Bed type: Double Bed or Two Single Beds or Double Beds
          View: Ocean view, Sea view
          Junior Triple Room
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          Bed type: Triple
          View: Ocean view
          Superior Junior Suite
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          Master Suite
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          Royal Playa Del Carmen Master Suite
          Royal Playa Del Carmen Master Suite
          Royal Playa Del Carmen Master Suite
          Royal Playa Del Carmen Master Suite
          Royal Playa Del Carmen Master Suite
          Bed type: King Size Bed or Double Bed or Two Single Beds
          Size: 1325 sq. feet
          View: Ocean view
          Room facilities
            Deluxe Junior Suite
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            Royal Playa Del Carmen Deluxe Junior Suite
            Royal Playa Del Carmen Deluxe Junior Suite
            Royal Playa Del Carmen Deluxe Junior Suite
            Royal Playa Del Carmen Deluxe Junior Suite
            Bed type: Double Bed or Two Single Beds
            Room facilities
              Presidential Suite
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              Royal Playa Del Carmen Presidential Suite
              Royal Playa Del Carmen Presidential Suite
              Royal Playa Del Carmen Presidential Suite
              Bed type: King Size Bed or Double Bed or Two Single Beds
              Size: 1950 sq. feet
              View: Ocean view
              Room facilities
                Royal One-Bedroom Suite
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                Bed type: Double Bed or Two Single Beds
                View: Ocean view
                Royal One-Bedroom Quadruple Room
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                Bed type: Quad
                View: Ocean view
                Royal Junior Suite
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                Royal Playa Del Carmen Royal Junior Suite
                Royal Playa Del Carmen Royal Junior Suite
                Royal Playa Del Carmen Royal Junior Suite
                Royal Playa Del Carmen Royal Junior Suite
                Bed type: 1 King or 2 Double or King Size Bed or Triple
                Size: 650 sq. feet
                View: Ocean view, Beach view, Sea view
                Room facilities
                  Royal Beachfront Junior Suite
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                  Royal Playa Del Carmen Royal Beachfront Junior Suite
                  Royal Playa Del Carmen Royal Beachfront Junior Suite
                  Royal Playa Del Carmen Royal Beachfront Junior Suite
                  Royal Playa Del Carmen Royal Beachfront Junior Suite
                  Bed type: Double Bed or Two Single Beds or Quad
                  Ocean Room
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                  Room facilities
                    Residential Suite
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                    Bed type: Double Bed
                    Room facilities

                      Royal Playa Del Carmen LocationWhat's nearby

                      Legend
                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      What's nearby

                      What's nearby.

                      The see-and-do list around the Royal Playa Del Carmen includes 28 de Julio Square 600m, Church of Guadalupe 1.8km and Playa del Carmen Maritime Terminal 1.2km, Smyrna 4.5km, Los Dos Compadres 4.7km, Marlin Azul 4.8km, El Marlyn Azul 5.5km, Lafitte 6.7km, X Caret 7.2km, Jesusito 8.2km, San Miguelito 11km, El Caracol 12km, Punta Maroma and San Martín 16km.

                      Popular areas
                      • City Center
                        3700 ft
                      • 5th Avenue
                        4600 ft
                      Places of interest
                      • 28 de Julio Square
                        2000 ft
                      • Terminal foránea de autobuses ADO
                        2000 ft
                      • Church of Guadalupe
                        1.1 mi
                      Marina
                      • Playa del Carmen Maritime Terminal
                        4000 ft

                      Local Attractions

                      • Sian ka'an Jeep Tour Expedition
                        1.6 mi
                        Monte de los Cibeles, Playa del Carmen
                      • Temazcal Natura
                        1.6 mi
                        Monte de los Cibeles, Playa del Carmen
                      • Casa Cenote
                        1.6 mi
                      • MMCinemas
                        1.8 mi
                        Centro Maya on Hwy 307, Playa del Carmen
                      • DiveMex
                        1.9 mi
                        Calle 2, Playa del Carmen

                      Near the hotel

                      • Morph Kiteboarding Maroma Beach
                        700 ft
                        Playa Maroma, inside the Hotel Catalonia
                      • Riviera Art Gallery
                        2000 ft
                        20th Street between 5th Av. & 10th Av., Playa del Carmen
                      • Racing Dakart Riviera Maya
                        3700 ft
                        Av. Arco Vial y carretera federal, Playa del Carmen

                      Restaurants Nearby

                      • Ah Cacao Chocolate Cafe

                        70% likes this, based on 942 reviews
                        Cuisine: Dessert, Coffee Shop, Ice Cream, Café
                        Price Range: USD 6 - USD 21

                        700 ft
                        5th Ave & Constituyentes

                        Phone: +52 984 803 5748

                      • Kaxapa Factory

                        81% likes this, based on 570 reviews
                        Cuisine: Vegan, Organic, Venezuelan
                        Price Range: USD 5 - USD 9

                        1100 ft
                        Av Constituyentes, betwen 10 and 15 avenues

                        Phone: 9841471645

                      • Oh Lala

                        87% likes this, based on 561 reviews
                        Cuisine: International
                        Price Range: USD 8 - USD 31

                        1200 ft
                        Calle 14 bis between 10th & 15th Av.

                        Phone: 9841274844

                      • Coffee Stop

                        91% likes this, based on 106 reviews
                        Cuisine: Café, Bagels
                        Price Range: USD 3 - USD 6

                        2000 ft
                        Calle 10 North

                        Phone: 984 803 4365

                      • Los Tabernacos Bistro Lounge

                        86% likes this, based on 291 reviews
                        Cuisine: Bar
                        Price Range: USD 5 - USD 14

                        2600 ft
                        1st Avenue North between 10 y 12

                        Phone: 984-803-1674

                      Getting there.

                      The Royal Playa Del Carmen has easy access via the city by bus with terminal foránea de autobuses ADO 600m walking distance away from the hotel, taxi service or ferry to and from island of Cozumel.

                      Getting around.

                      The Royal Playa Del Carmen provides easy access to the famous eclectic 5th Avenue, with fabulous shops, nightclubs, cafes and restaurants. Although a city ferry departs daily from the nearby pier to and from the island of Cozumel, famous for its location on the edge of the Palancar Reef, the second largest reef system in the world.

                      Royal Playa Del Carmen Reviews

                      Guest reviews are submitted by our customers after their stay at Royal Playa Del Carmen

                      Average guest rating

                      8.2
                      out of 10
                      Excellent
                      Based on 78 reviews

                      Rating by category:

                      Location
                      9.5
                      Service
                      6.6
                      Value
                      8.6
                      Rooms
                      7.7
                      Dining
                      9.3

                      Individual guest reviews

                      • Group of friends

                        Great location and staff with very nice rooms. Very friendly staff, clean , good food beach area and pool. - 24 hr lounge good helpful when returning from late nights in town.

                        • Average rating
                          10.0
                      • Couple

                        The resort was luxurious and the staff was very friendly and helpful.

                        Some of the daily activities and the nightly entertainment were pretty cheesy. While this resort was more classy in most ways than many other corny all-inclusives, the entertainment was pretty bad.

                        • Average rating
                          9.6
                      • Couple

                        Exceptional service, they remember your name and make u feel like your nit just another customer

                        They need more Mexican culture wheatger it b in their food activities or decorations.

                        • Average rating
                          10.0
                      • Couple

                        We had a wonderful one week stay here at the Royal. The resort is lovely, great location on the beach, plenty of sunbeds etc on the beach and at the pool. Waitress service on the beach was excellent. The food in the restaurants wasa very good standard, yes one or two are nicer than others but overall we felt the food and wine selections were excellent. We were well looked after at the bars also, service here was very good. Our room was spotless, cool and well looked after by staff at all times. Some of the "new extras2 advertised on the hotel website you have to request when you check in like hair straightners, unpacking etc. We had a really wonderful time here and will definitely go back.

                        Some of the guests were very loud, even in the restaurants. Some of the waitors had to ask them to calm it down a bit. I saw some diners asking to be moved due to some thoughtlessly loud and vulgar guests! This was not the hotels fault but they did their best.

                        • Average rating
                          9.2
                      • Single

                        Staff was very friendly! And it was very cool to choose your own room 2 days before checkin.

                        My room was right next to the pool bar so it quite loud during the day. I enjoyed this as I was there to party but I could see how it would be annoying to others. I was not told it would be like this ahead of time for that room.

                        • Average rating
                          9.6
                      • Couple

                        * Food - I ate many raw dishes (carpaccio, ceviche) and never experienced the slightest amount of indigestion during my entire 9 day stay. if you can't find something you like, you're not looking. * Staff - While we were at the resort, we encountered many great staff members, ranging from long-term employees who we recognized from three years ago (Daniella at the front desk, Antonio in Spice), to others who were simply fun and/or eager to please: Paco at Mediterraneo who loved our iced tea with vodka idea, Ernestina in housekeeping who makes a fab towel elephant, Denys our wedding coordinator who had everything expertly coordinated day-of, Jose (Pepe) at the photography studio who took some AMAZING wedding photos of us the day after, Daisy who worked tirelessly serving drinks poolside, even going to people’s patios to take orders, and Jeysson at the pool bar who made the best cocktails and was always smiling * Wedding - Everything we did was expertly coordinated by the Royal and happened flawlessly without even a rehearsal. They may be the "wedding factory" (we were told they hosted up to 10 weddings/day May - August), but they have it down. * Service - Any issue we encountered was swiftly and expertly resolved. Thank you!

                        * Activities program has been dramatically changed. There is still an hourly schedule, but the poolside games and interaction is gone. That's really too bad, especially because they now offer a quiet pool. * Clientele has become younger, more immature over the past several years (e.g. overly intoxicated). I witness a man screaming obscenities at waiters in Pelicanos during our first night because they would not serve him wearing swim trunks. Our friends saw a similar episode at the quiet pool when guests were mocking the hand-over-the-heart gesture of the Royal employees. I've never seen behavior like this at the Royal before (this was my third trip) and strongly hope it was an unusual coincidence. * Beware of large groups. The Royal hosted a work convention while we were there, and they not only monopolized restaurant space and common areas with their size, but they were LOUD. * Check-in process needs to be more efficient and combined for groups arriving together. We had to wait 20 minutes to see the Romance Concierge while our guests were whisked through the property. * Construction. There was one project in the central lobby which blocked the view from the pool to the lobby. Guests were never notified about what was happening or the duration. * International spa employees do not speak enough English, making it difficult to communicate needs. I requested a female masseur and had a male. Also, everyone at the spa gave us a business card and asked us to write a review about them, which I would have done if the service was better than average. It was perfectly adequate but nothing exceptional. * People are constantly selling things poolside: scuba, parasailing, photos, rafts, sunscreen, spa services, you name it. It seems the Royal is looking to boost revenue at every turn. * Mass amounts of clanging silverware and things being dropped onto tile floors in restaurants as the predominent background noise while dining. The music was dreadful as well.

                        • Average rating
                          9.2
                      • Couple

                        Bad choice, hotel facility and service do not justify such price. Even worth hotel was à very bad experience for us: food poisoning; poor service; high humidity in thé room and worth... They havé débited our crédit Card twice... And it is à challenge to get à refund. So avoid this hôtel.

                        • Average rating
                          3.8
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                      Hotel Awards 2014

                      MexicanHOTEL AWARDSRecommendedPlaya del CarmenRoyal Playa Del Carmen

                      According to guest reviews, the hotel has been rated asBest Spa Hotels in Mexico

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