Royal Mirage Marrakech

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• 平均评级: 2.4

  客户种类: 蜜月

  I was pleasantly surprised though - the staff were friendly and helpful (although we didn't recieve our complimentary bottle of champagne, as promised). The breakfasts were very good, but drinks at the bar expensive.

  We were in the middle-of-the-range rooms - fairly basic but certainly not grubby.

  我给这家酒店的评级是:

  • 3.0 地点
  • 1.8 客房
  • 1.9 服务
  • 3.0 超值

• 平均评级: 2.5

  However the rooms are a bit drab and not very clean.

  It has 2 extravantly furnished foyers and a decent enough pool.

  我给这家酒店的评级是:

  • 3.0 地点
  • 1.5 客房
  • 2.3 服务
  • 3.0 超值

• 平均评级: 2.8

  客户种类: 蜜月

  We checked in at the Royal Mirage on 15/02/08 without any problems, the staff were pleasant (including smiles and helpful with an introduction to sightseeing). Both hubby and I were happy with room size, it was quite big and airy. The hotel grounds were good too, nice good sized, clean pool.

  The hotel lobby was well designed and the intricate ceilings and walls stood out. The only problem we experienced was when ordering room service, firstly it took a considerable amount of time for the kitchen staff to understand our order, finally when we got the message across, they took a long time in actually delivering the order, oh and then telling us at the last minute that they didnt have one of the food items, why they didnt explain this at the start of the conversation is beyond me. Finally there was a problem with air-con but luckliy we didnt experience unbearable heat during Feb so I guess we shouldnt complain!

  我给这家酒店的评级是:

  • 4.0 地点
  • 2.3 客房
  • 1.8 服务
  • 3.0 超值

• 平均评级: 1.6

  客户种类: 年青自游旅客

  We booked our room at the counter and was charged 2500MAD PER NIGHT! Hotel staff demanded payment upfront.

  我给这家酒店的评级是:

  • 3.0 地点
  • 0.8 客房
  • 0.9 服务

• 平均评级: 4.0

  客户种类: 有孩童家庭

  Therefore our expectations were low, but found the hotel was excellent! Very friendly and helpfull staff, spacious rooms with nice bathrooms and separate toilet. We were 10, so rented 5 rooms and really everyone was happy,.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 3.0 服务
  • 5.0 超值

• 平均评级: 0.9

  客户种类: 蜜月

  Please if you are looking for a good 5 star hotel with lovely attentive staff then don't book this hotel book a hotel just 500 yards down the road called the Hivernage hotel, we had dinner there on the last evening, the food was simply excellent, the staff couldn't have been better, and the overall appearance of the hotel is just fantastic.

  During the day most of the hotel seem to be around the pool, if you are looking for quiet then forget this, we had rowdy young French guys that drank and shouted most of the afternoons, not typical of a five star hotel. The staff well this is where the hotel really is terrible. I have never in my life stayed in a hotel, (even the grotty little 2 star hotels) where the reception staff were as ( to put it bluntly) IGNORANT! They constantly walked away from the reception desk when they saw pwoplw approach, they hide in the room behind and laugh at what they are doing. We arrived back at the hotel on our second night to find no staff available at all anywhere, the hotel wwas void of staff, they were all enjoying dinner after ramadam. I have sent an official complaint about the members of the reception in question, to the hotel, but i'm not expecting a reply. The staff constantly argued with their managers and walked away if they were being told to do something. The sinks in the toilets have rose petals in them, yes i do mean the mens.

  我给这家酒店的评级是:

  • 1.0 地点
  • 0.8 客房
  • 0.8 服务
  • 1.0 超值

• El hotel bien , los servicios mal

  平均评级: 2.5

  El hotel es un buen 4 estrellas por las habitaciones y los servicios añadidos como restaurantes, bares, piscina..... Sin embargo los empleados dejan mucho que desear, tanto en recepción como en hostelería.Hay que armarse de paciencia

  我给这家酒店的评级是:

  • 2.0 地点
  • 3.0 客房
  • 0.8 服务
  • 4.0 超值

• 平均评级: 2.1

  Take your money somewhere else, becareful stars are really flexible in this city, aim for a better hotel, to at least get at the end a 4 stars service.

  我给这家酒店的评级是:

  • 4.0 地点
  • 1.0 服务
  • 1.4 超值

• Anonymous

  平均评级: 1.4

  Pool area

  lacked atmosphere

  我给这家酒店的评级是:

  • 1.0 服务
  • 1.8 超值

• 平均评级: 3.5

  客户种类: 蜜月

  When checking into the hotel we were seen to straght away and the staff were very polite and helpful. We were taken round to our room, we had a ground floor twin bedroom, it was a good size with 2 double beds, a bathroom with bath, shower, hairdryer, etc and a seperate toilet. The rooms were tidied everyday and the maid also sometimes left flowers on our bed, we had a nice little garden type thing instead of a balcony which walked out onto the pool which was nice. The pool is huge and the swim up bar is great, the staff who work on there are funny and very friendly. There are a few restaurants but we didnt eat in them all, we tried Ricardo which is the Italian and both enjoyed the food, we also tried the pool bar restaurant which was nice too. We mainly ate in the buffet restaurant which is for the people who choose to go half board etc, the evening meals were nice and there was always a good variety. We also travelled to the new town where most of the bars are, this was just a short taxi also. There is a lovely bar and restaurant if you turn left out of the hotel and left again called L'Oriental it serves all types of food and is reasonbly priced, we spent our last couple of nights there and only hoped we'd found it sooner.

  We were in walking distance to the Medina, although we only did this once and got a taxi back mainly because it was so hot and the taxi's were cheap (you can often travel in the horse and carts for the same cheap price as a taxi).

  我给这家酒店的评级是:

  • 4.0 地点
  • 3.0 客房
  • 2.8 服务
  • 4.0 超值

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