Ritz Carlton Cancun  5 stars

Retorno Del Rey #36; Zona Hotelera, Cancun, Mexico, 77500  show mapSave
From  US$ 698
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  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

This amazing Yucatan getaway is truly an all around hotel: faultless service, stunning surroundings and exceptionally well appointed rooms which include flat- screen TVs, rainforest showerheads and gourmet coffeemakers are on offer, a far cry from the touristy center of Cancun. But that is not all: a spectacular and private beach, gourmet dining and an amazing spa which includes chilled towers in the fitness center and bath butlers who draw up aromatherapy soaks for guests are also on offer.

Overview

The elegant Ritz Carlton Cancun is a decent example of a 5-star hotel in Cancun. Since 1993, it has been a prominent hotel in the center of Cancun.

Rooms

The property comprises of air-conditioned Three-Bedroom Club Level Suite, Master Club Level Suite and Club Level Suite appointed with a safe, air conditioning and a minibar. They also have private bathrooms with bathrobes, slippers and a hairdryer.

Eat

Refreshing drinks are offered in the jazz bar.

A full breakfast is served at affordable prices. 

Work

Ritz Carlton Cancun boasts computers, a business center and internet access as well as 24-hour room service, shuttle service and car service.

Relax

The property features babysitting, child care for children. The hotel’s fitness center comes with a gym, fitness classes.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Free Private hotel parking is possible on site.

Year renovated   2006.  Number of rooms   363.

Location

hotel Ritz Carlton Cancun Cancun location

The property is located in a lively of Cancun, close to Dolphinaris Cancun, Plaza Isla and El Rey Ruins . It will take you 5 minutes to get to the popular Playa Marlin, Cancun Golf Club at Pok-Ta-Pok and Museo Sensorial del Tequila.

Getting around.

Fast access to Cancъn International airport within 15km is provided.

Distance to:

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Tour desk
  • Barber/Beauty Shop
  • 24-Hour Front Desk
  • Airport shuttle
  • Concierge desk
  • Bus parking
Activities
  • Spa & wellness center
Services
  • Laundry
  • Limousine service
  • Wedding Services
  • Shops/Commercial Services
  • Maid Service
  • Butler service
  • Dry cleaning
Dining facilities
  • Breakfast
  • Continental breakfast
  • Breakfast buffet
  • Bar
  • Restaurant
  • Bar/Lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
Meeting facilities
  • Meeting/banquet facilities
Children's facilities
  • Child care
  • Children's play area
  • Children's pool
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Sauna
  • Tennis
  • Outdoor pool
  • Exercise gym
  • Fitness center
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • In-room safe
  • Terrace
  • 24-hour room service
  • Telephone

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Pets

Pets are not allowed

Children and extra beds
  • All children under the age of 13 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 60 per night/person for extra beds. 
  • One child under the age of 4 may stay for free. 

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Guest Room

Ocean view

Ritz Carlton Cancun Guest Room
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Ritz Carlton Cancun Guest Room
One-Bedroom Suite

Ocean view

Double Bed

Ritz Carlton Cancun One-Bedroom Suite
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Ritz Carlton Cancun One-Bedroom Suite
    Double Room

    Ocean view

    Double Bed or King Size Bed or Two Single Beds

    Ritz Carlton Cancun Double Room
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    Ritz Carlton Cancun Double Room
    Ritz Carlton Cancun Double Room
    Ritz Carlton Cancun Double Room
      Club Double Room

      Ocean view

      King Size Bed or Double Bed or Two Single Beds

      Ritz Carlton Cancun Club Double Room
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      Ritz Carlton Cancun Club Double Room
        Twin Room

        Ocean view

        Two Single Beds

        Ritz Carlton Cancun Twin Room
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        Ritz Carlton Cancun Twin Room
          Club Twin Room

          Ocean view

          Two Single Beds

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          Residential Three-Bedroom Suite

          Double Beds - 171m2

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            Triple Room

            Ocean view

            Triple

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            Quadruple Room

            Ocean view

            Quad

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            One-Room Suite

            Ocean view

            King Size Bed

            Ritz Carlton Cancun One-Room Suite
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            Ritz Carlton Cancun One-Room Suite
              Guest Room

              Ocean view

              King Size Bed or Double Bed - 39m2

              Ritz Carlton Cancun Guest Room
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              Ritz Carlton Cancun Guest Room
              Ritz Carlton Cancun Guest Room
              Ritz Carlton Cancun Guest Room
                Club Triple Room

                Ocean view

                Triple

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                Ritz Carlton Cancun LocationWhat's nearby

                Legend
                Legend
                • Current hotel
                • Hotels nearby
                • Airports
                • Underground Railway Stations
                • Train Stations
                • Parks
                • Attractions for Tourists
                • Museums
                • Convention Centers
                • Stadiums
                • Food and meals
                • General

                Hover above the icons to see hotel photo and details.

                Click the hotel to go to the main hotel page.

                What's nearby

                General
                • El Rey mayan ruins
                  3.8km
                Golf courses and Country clubs
                • Cancun Golf Club at Pok-Ta-Pok
                  400 m

                Local Attractions

                • El Rey Ruins (Zona Arqueologica El Rey)
                  3.1km
                  Blvd Kukulcan Km 17, Cancun
                • Iberostar Cancun Golf Course
                  3.1km
                  Blvd Kukulcan, Km. 17, Cancun
                • Playa Delfines
                  3.7km
                  Cancun 77710Mexico
                • Wet'n Wild Cancun
                  4.7km
                  Blvd Kukulkan Km. 25, Cancun
                • Plaza Isla
                  4.9km
                  Zona Hotelera, Cancun

                Near the hotel

                • Cancun Golf Club at Pok-Ta-Pok
                  410 m
                  Boulevard Kukulcan Km. 7.5 Zona Hotelera, Cancun
                • Playa Marlin
                  1.3km
                  CancunMexico
                • Museo Sensorial del Tequila
                  1.4km
                  Blvd. Kukulcan km 12.5, zona hotelera, Cancun

                Restaurants Nearby

                • Fantino

                  93% likes this, based on 76 reviews
                  Food: Italian

                  60 m
                  Retorno del Rey #36, Zona Hotelera

                  Phone: +52 998 881 0808 x5803

                • Puerto Madero Cancun

                  73% likes this, based on 854 reviews
                  Food: Steakhouse, Seafood, Grill, Vegetarian, Argentinean, Venezuelan
                  Price Range: USD 26 - USD 51

                  180 m
                  Boulevard Kukulcan, km 14.1

                  Phone: 52 (998) 885-2829

                • Savio's Bistro by La Dolce Vita

                  85% likes this, based on 411 reviews
                  Food: Italian
                  Price Range: USD 22 - USD 37

                  810 m
                  km 15 Zona Hotelera

                  Phone: 998 8850150

                Ritz Carlton Cancun Reviews

                Guest reviews are submitted by our customers after their stay at Ritz Carlton Cancun

                Average guest rating

                4.2
                out of 5
                Exceptional
                Based on 55 reviews

                Rating by category:

                Dining
                5.0
                Location
                4.7
                Rooms
                3.8
                Service
                3.9
                Value
                4.3

                Individual guest reviews

                • The Cancun beach is no longer a glorious white pearly beach and the view of beautiful blue water is stunning. Spotless nothing out of place and again the service is the best I have ever encountered at any spa. The bathrooms are huge and the staff at the Club Lounge cannot do enough for you and the food is excellent.

                  Surroundings of the hotel are ugly.

                  My rating for the hotel:

                  • Average rating
                    4.6
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    4
                • Great service and beach, the view makes you believe tomorrow will be a better day, this hotel is the best hotel in Cancun. The staff there are wonderful, the shower is amazing and the food at this property is always good. Pool is fantastic.

                  My rating for the hotel:

                  • Average rating
                    5.0
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    5
                • The beach was wide and the suite was lovely and the view was breathtaking. The hotel was very nice and the service was wonderful. No bed was unmade for long, food was good and our waiter Pableo was the best that gets and we had lots of fun. The spa was great as was the private yoga class for $25.

                  My rating for the hotel:

                  • Average rating
                    4.3
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    2
                • The expanded beach is beautiful, rooms have a great ocean view and this hotel is by far one of the best hotel's we have stayed in. The rates are reasonable for a 5 star propert as the ritz carlton Cancun and the service is amazing at CL. The hot tub is lovely and the restaurants are superb. The concierges are unbelievably attentive and wonderful, the gym is nice.

                  My rating for the hotel:

                  • Average rating
                    4.8
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    4
                  • Value
                    5
                • The fitness center was sparkling and beach were awesome as well. This place was unbelievably good and lobby Bar was GREAT. The service was fantastic too, new manager Angelica was helpful, and assistant Ohdemaris was unusually friendly, the room was 445.00 per night and was seaview and I think worth the money. All of the restaurants were fabulous and facilities were amazing.

                  Old, old building, decor is a little dated and the pools are spotless, warm and not crowded.

                  My rating for the hotel:

                  • Average rating
                    4.8
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    4
                • The view was absolutely amazing, regardless, the beach gurads were exceptionally courteous and the Ritz Carlton Cancun was simply Fantastic. Prices were quite reasonable for a ritz carlton, one of our best meals was at the Lobby Bar and at the sushi bar, as usual, the service was overall very good. Our room was perfect, food was great and concierge Angelica was very helpful.

                  Eduardo then escorted us to the business center the printer was broken, the front desk made no offers to resolve this and breakfast was not included in our trip and can be pretty expensive.

                  My rating for the hotel:

                  • Average rating
                    4.7
                  • Location
                    5
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    5
                  • Dining
                    5
                • Simply the best hotel in Cancun, nice lobby adn pool area and first rate service in the spa as well. The water was warm and the turquoise color breathtaking, restaurants were all extremely efficient and helpful.

                  My rating for the hotel:

                  • Average rating
                    4.8
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    5
                • Nice hotel, best service ever and the room was lovely and spacious. The food was extra good.

                  My rating for the hotel:

                  • Average rating
                    4.9
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    5
                • The hotel itself is beautiful and the pool staff is also wonderful. The food is magnificent and the service is off the charts.

                  My rating for the hotel:

                  • Average rating
                    4.5
                  • Service
                    4
                  • Value
                    5
                • Incredible service at the hotel, ahhh home sweet home and stylish interior. Staff fantastic, clean rooms and the Morning buffet served the next day was just as good.

                  My rating for the hotel:

                  • Average rating
                    4.8
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    5
                • This hotel is truly impressive, and the management and service here does not get any better, the pool menu is great as is the Bar and Grille restaurant next to pool.

                  My rating for the hotel:

                  • Average rating
                    5.0
                  • Service
                    5
                  • Value
                    5
                • The water is beautiful and clear and the view of the ocean from the pool is great, the ritz carlton Cancun is a fantastic hotel. The service is the best.

                  My rating for the hotel:

                  • Average rating
                    4.3
                  • Location
                    4
                  • Service
                    5
                  • Value
                    4
                • Culinary center and chef rory was great fun, the food for the entire stay was incredible. The staff were very friendly and helpful, accommodation were fantastic. Every meal was delicious, the beverage service was as good as ever, the Pina Colada's excellent and the pools were very nice.

                  Now that the beach has disappeared the water is low for a long way out.

                  My rating for the hotel:

                  • Average rating
                    4.4
                  • Location
                    4
                  • Rooms
                    5
                  • Service
                    5
                  • Value
                    4
                • The pool area is wonderful, the best hotel I have ever been and service alone is sufficient to make a great value. Also, the spa is great, just crazy pricey.

                  Overall the beach is very small and kinda sad.

                  My rating for the hotel:

                  • Average rating
                    4.7
                  • Location
                    5
                  • Service
                    5
                  • Value
                    5
                • Great beach, the public areas are gorgeous and the flowers are just breathtaking, the private atmosphere is very relaxing. Every aspect of service is pure excellence, the food is delicious, fresh squeezed orange juice and the spa is spotless and the sauna is the cleanest and freshest I have ever encountered.

                  My rating for the hotel:

                  • Average rating
                    5.0
                  • Location
                    5
                  • Service
                    5
                  • Value
                    5
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                Hotel Awards 2014

                MexicanHOTEL AWARDSRecommendedCancunRitz Carlton Cancun

                According to guest reviews, the hotel has been rated asBest Spa Hotels in Mexico

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