Ritz Carlton Cancun  5 stars

Retorno Del Rey #36; Zona Hotelera, Cancun, Mexico, 77500  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Editorial review:

This amazing Yucatan getaway is truly an all around hotel: faultless service, stunning surroundings and exceptionally well appointed rooms which include flat- screen TVs, rainforest showerheads and gourmet coffeemakers are on offer, a far cry from the touristy center of Cancun. But that is not all: a spectacular and private beach, gourmet dining and an amazing spa which includes chilled towers in the fitness center and bath butlers who draw up aromatherapy soaks for guests are also on offer.

Overview

Ritz Carlton Cancun is placed in the heart of Cancun and offers stunning views over the ocean. The stylish hotel was built in 1993 and renovated in 2006.

Rooms

The hotel's large rooms are appointed with cable TV, a safe and a patio. They also have marble bathrooms with bathrobes, slippers and a hairdryer.

Eat

At the beach restaurant guests can enjoy Mediterranean cuisine. Refreshing drinks are offered in the café bar.

A full breakfast is served at affordable prices. 

Work

Ritz Carlton Cancun boasts computers, a business center and internet access as well as 24-hour room service, shuttle service and car service.

Relax

The hotel offers babysitting, child care for guests with children. Guests can choose from golf, tennis available on the premises.

Internet

Wireless internet is available in public areas for additional charge

Guest Parking

Private hotel parking is possible on site and the rate is USD 23 per day.

Year renovated   2006.  Number of rooms   363.

Location

The property is located in a lively of Cancun, close to Dolphinaris Cancun, Plaza Isla and El Rey Ruins . It will take you 5 minutes to get to the popular Playa Marlin, Cancun Golf Club at Pok-Ta-Pok and Museo Sensorial del Tequila.

Getting around.

Fast access to Cancъn International airport within 15km is provided.

Distance to:

  • City Center - 10.9km
  • Airport Cancъn International - 13.0km
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Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Children and extra beds
  • All children under the age of 13 may stay free of charge when using existing bedding. 
  • Older children/adults may stay at the price of USD 60 per night/person for extra beds. 
  • One child under the age of 4 may stay for free. 
Pets

Pets are not allowed

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Elevator
  • Barber/Beauty Shop
  • Tour desk
  • Newspapers/magazines
  • 24-Hour Front Desk
  • Airport shuttle
  • Concierge desk
  • Bus parking
  • Multilingual staff
Activities
  • Spa & wellness center
Services
  • Maid Service
  • Butler service
  • Dry cleaning
  • Laundry
  • Massage services
  • Limousine service
  • Wedding Services
  • Shops/Commercial Services
Dining facilities
  • Breakfast
  • Continental breakfast
  • Breakfast buffet
  • Bar
  • Restaurant
  • Bar/Lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
Children's facilities
  • Child care
  • Children's play area
  • Children's pool
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Sauna
  • Jacuzzi
  • Tennis
  • Outdoor pool
  • Exercise gym
  • Fitness center
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Ironing facilities
  • Heating
  • 24-hour room service
  • Telephone
  • In-room safe
  • Terrace

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Club Double Room
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Ritz Carlton Cancun Club Double Room
Ritz Carlton Cancun Club Double Room
Ritz Carlton Cancun Club Double Room
Ritz Carlton Cancun Club Double Room
Ritz Carlton Cancun Club Double Room
Bed type: King Size Bed or Double Bed or Two Single Beds
View: Ocean view
Room facilities
    Club Club Level Guest Room
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    Ritz Carlton Cancun Club Club Level Guest Room
    Bed type: King Size Bed or Double Beds
    Size: 39m2
    View: Ocean view
    Room facilities
      Double Room
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      Ritz Carlton Cancun Double Room
      Ritz Carlton Cancun Double Room
      Ritz Carlton Cancun Double Room
      Ritz Carlton Cancun Double Room
      Ritz Carlton Cancun Double Room
      Bed type: King Size Bed or Double Beds or Double Bed
      Size: 39m2
      View: Ocean view, Sea view
      Room facilities
        Club Level Double Room
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        Ritz Carlton Cancun Club Level Double Room
        Ritz Carlton Cancun Club Level Double Room
        Ritz Carlton Cancun Club Level Double Room
        Ritz Carlton Cancun Club Level Double Room
        Ritz Carlton Cancun Club Level Double Room
        Bed type: King Size Bed or Double Beds
        Size: 39m2
        View: Ocean view
        Room facilities
          Triple Room
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          Bed type: Triple
          View: Ocean view
          One-Room Suite
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          Ritz Carlton Cancun One-Room Suite
          Ritz Carlton Cancun One-Room Suite
          Ritz Carlton Cancun One-Room Suite
          Ritz Carlton Cancun One-Room Suite
          Ritz Carlton Cancun One-Room Suite
          Bed type: King Size Bed or Double Bed or One Single Bed
          Size: 221m2
          View: Ocean view, Sea view
          Room facilities
            Club Level Suite
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            Ritz Carlton Cancun Club Level Suite
            Ritz Carlton Cancun Club Level Suite
            Ritz Carlton Cancun Club Level Suite
            Ritz Carlton Cancun Club Level Suite
            Ritz Carlton Cancun Club Level Suite
            Bed type: King Size Bed
            Size: 79m2
            View: Ocean view
            Room facilities
              Quadruple Room
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              Ritz Carlton Cancun Quadruple Room
              Bed type: Quad
              View: Ocean view
              Family Room
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              Ritz Carlton Cancun Family Room
              Ritz Carlton Cancun Family Room
              Ritz Carlton Cancun Family Room
              Ritz Carlton Cancun Family Room
              Ritz Carlton Cancun Family Room
              Bed type: Double Bed
              View: Ocean view, Sea view
              Master Club Level Suite
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              Bed type: King Size Bed
              Size: 79m2
              Room facilities
                Residential Three-Bedroom Suite
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                Bed type: Double Beds
                Size: 171m2
                Room facilities

                  Ritz Carlton Cancun LocationWhat's nearby

                  Legend
                  Legend
                  • Current hotel
                  • Hotels nearby
                  • Airports
                  • Underground station
                  • Train Stations
                  • Parks
                  • Attractions for Tourists
                  • Museums
                  • Convention Centers
                  • Stadiums
                  • Food and meals
                  • General

                  Hover above the icons to see hotel photo and details.

                  Click the hotel to go to the main hotel page.

                  What's nearby

                  General
                  • El Rey mayan ruins
                    3.8km
                  Golf courses and Country clubs
                  • Cancun Golf Club at Pok-Ta-Pok
                    400 m

                  Local Attractions

                  • El Rey Ruins (Zona Arqueologica El Rey)
                    3.1km
                    Blvd Kukulcan Km 17, Cancun
                  • Iberostar Cancun Golf Course
                    3.1km
                    Blvd Kukulcan, Km. 17, Cancun
                  • Playa Delfines
                    3.7km
                    Cancun 77710Mexico
                  • Wet'n Wild Cancun
                    4.7km
                    Blvd Kukulkan Km. 25, Cancun
                  • Plaza Isla
                    4.9km
                    Zona Hotelera, Cancun

                  Near the hotel

                  • Cancun Golf Club at Pok-Ta-Pok
                    410 m
                    Boulevard Kukulcan Km. 7.5 Zona Hotelera, Cancun
                  • Playa Marlin
                    1.3km
                    CancunMexico
                  • Museo Sensorial del Tequila
                    1.4km
                    Blvd. Kukulcan km 12.5, zona hotelera, Cancun

                  Restaurants Nearby

                  • Fantino

                    93% likes this, based on 76 reviews
                    Food: Italian

                    60 m
                    Retorno del Rey #36, Zona Hotelera

                    Phone: +52 998 881 0808 x5803

                  • Puerto Madero Cancun

                    73% likes this, based on 854 reviews
                    Food: Steakhouse, Seafood, Grill, Vegetarian, Argentinean, Venezuelan
                    Price Range: USD 26 - USD 51

                    180 m
                    Boulevard Kukulcan, km 14.1

                    Phone: 52 (998) 885-2829

                  • Savio's Bistro by La Dolce Vita

                    85% likes this, based on 411 reviews
                    Food: Italian
                    Price Range: USD 22 - USD 37

                    810 m
                    km 15 Zona Hotelera

                    Phone: 998 8850150

                  Ritz Carlton Cancun Reviews

                  Guest reviews are submitted by our customers after their stay at Ritz Carlton Cancun

                  Average guest rating

                  8.4
                  out of 10
                  Exceptional
                  Based on 55 reviews

                  Rating by category:

                  Rooms
                  7.8
                  Service
                  7.8
                  Value
                  8.6
                  Dining
                  9.9
                  Location
                  9.4

                  Individual guest reviews

                  • The Cancun beach is no longer a glorious white pearly beach and the view of beautiful blue water is stunning. Spotless nothing out of place and again the service is the best I have ever encountered at any spa. The bathrooms are huge and the staff at the Club Lounge cannot do enough for you and the food is excellent.

                    Surroundings of the hotel are ugly.

                    My rating for the hotel:

                    • Average rating
                      9.2
                    • Location
                      9
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      8
                  • Great service and beach, the view makes you believe tomorrow will be a better day, this hotel is the best hotel in Cancun. The staff there are wonderful, the shower is amazing and the food at this property is always good. Pool is fantastic.

                    My rating for the hotel:

                    • Average rating
                      10.0
                    • Location
                      10
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      10
                  • The beach was wide and the suite was lovely and the view was breathtaking. The hotel was very nice and the service was wonderful. No bed was unmade for long, food was good and our waiter Pableo was the best that gets and we had lots of fun. The spa was great as was the private yoga class for $25.

                    My rating for the hotel:

                    • Average rating
                      8.6
                    • Location
                      10
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      4
                  • The expanded beach is beautiful, rooms have a great ocean view and this hotel is by far one of the best hotel's we have stayed in. The rates are reasonable for a 5 star propert as the ritz carlton Cancun and the service is amazing at CL. The hot tub is lovely and the restaurants are superb. The concierges are unbelievably attentive and wonderful, the gym is nice.

                    My rating for the hotel:

                    • Average rating
                      9.6
                    • Location
                      10
                    • Rooms
                      10
                    • Service
                      8
                    • Value
                      10
                  • The fitness center was sparkling and beach were awesome as well. This place was unbelievably good and lobby Bar was GREAT. The service was fantastic too, new manager Angelica was helpful, and assistant Ohdemaris was unusually friendly, the room was 445.00 per night and was seaview and I think worth the money. All of the restaurants were fabulous and facilities were amazing.

                    Old, old building, decor is a little dated and the pools are spotless, warm and not crowded.

                    My rating for the hotel:

                    • Average rating
                      9.6
                    • Location
                      10
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      8
                  • The view was absolutely amazing, regardless, the beach gurads were exceptionally courteous and the Ritz Carlton Cancun was simply Fantastic. Prices were quite reasonable for a ritz carlton, one of our best meals was at the Lobby Bar and at the sushi bar, as usual, the service was overall very good. Our room was perfect, food was great and concierge Angelica was very helpful.

                    Eduardo then escorted us to the business center the printer was broken, the front desk made no offers to resolve this and breakfast was not included in our trip and can be pretty expensive.

                    My rating for the hotel:

                    • Average rating
                      9.2
                    • Location
                      9
                    • Rooms
                      10
                    • Service
                      9
                    • Value
                      9
                    • Dining
                      9
                  • Simply the best hotel in Cancun, nice lobby adn pool area and first rate service in the spa as well. The water was warm and the turquoise color breathtaking, restaurants were all extremely efficient and helpful.

                    My rating for the hotel:

                    • Average rating
                      9.6
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      9
                  • Nice hotel, best service ever and the room was lovely and spacious. The food was extra good.

                    My rating for the hotel:

                    • Average rating
                      9.6
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      9
                  • The hotel itself is beautiful and the pool staff is also wonderful. The food is magnificent and the service is off the charts.

                    My rating for the hotel:

                    • Average rating
                      9.0
                    • Service
                      8
                    • Value
                      10
                  • Incredible service at the hotel, ahhh home sweet home and stylish interior. Staff fantastic, clean rooms and the Morning buffet served the next day was just as good.

                    My rating for the hotel:

                    • Average rating
                      9.6
                    • Rooms
                      10
                    • Service
                      10
                    • Value
                      9
                  • This hotel is truly impressive, and the management and service here does not get any better, the pool menu is great as is the Bar and Grille restaurant next to pool.

                    My rating for the hotel:

                    • Average rating
                      10.0
                    • Service
                      10
                    • Value
                      10
                  • The water is beautiful and clear and the view of the ocean from the pool is great, the ritz carlton Cancun is a fantastic hotel. The service is the best.

                    My rating for the hotel:

                    • Average rating
                      8.6
                    • Location
                      8
                    • Service
                      10
                    • Value
                      8
                  • Culinary center and chef rory was great fun, the food for the entire stay was incredible. The staff were very friendly and helpful, accommodation were fantastic. Every meal was delicious, the beverage service was as good as ever, the Pina Colada's excellent and the pools were very nice.

                    Now that the beach has disappeared the water is low for a long way out.

                    My rating for the hotel:

                    • Average rating
                      8.8
                    • Location
                      8
                    • Rooms
                      10
                    • Service
                      9
                    • Value
                      8
                  • The pool area is wonderful, the best hotel I have ever been and service alone is sufficient to make a great value. Also, the spa is great, just crazy pricey.

                    Overall the beach is very small and kinda sad.

                    My rating for the hotel:

                    • Average rating
                      9.4
                    • Location
                      9
                    • Service
                      9
                    • Value
                      10
                  • Great beach, the public areas are gorgeous and the flowers are just breathtaking, the private atmosphere is very relaxing. Every aspect of service is pure excellence, the food is delicious, fresh squeezed orange juice and the spa is spotless and the sauna is the cleanest and freshest I have ever encountered.

                    My rating for the hotel:

                    • Average rating
                      10.0
                    • Location
                      10
                    • Service
                      10
                    • Value
                      10
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                  Hotel Awards 2014

                  MexicanHOTEL AWARDSRecommendedCancunRitz Carlton Cancun

                  According to guest reviews, the hotel has been rated asBest Spa Hotels in Mexico

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