Renaissance New York Hotel Times Square - Nova Iorque

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• Classificação média: 4.8

  A localização é ótima, hotel ideal para desfrutar de manhatan a pé.

  A minha classificação para este hotel é:

  • 4.8 Localização
  • 4.8 Valor

• Classificação média: 4.8

  Excelente localização, o quarto é muto bom.

  A minha classificação para este hotel é:

  • 4.8 Localização
  • 4.8 Quartos

• Classificação média: 3.9

  Tipo de cliente: Família com crianças

  The rooms were okay but nothing to brag on. The staff was exceptional, which made up for all of the other shortcomings. It was my husband and I anniversary and when we arrived at the room upon check-in, there was a card signed by staff, chocolate covered strawberries and champagne in the room for us, compliments of the manager. Which was even better, the manager had arranged a anniversary wish to be displayed on the Hershey's display, which was directly outside of the hotel. I would definitely recommend this hotel to anyone that is looking for very nice and friendly staff and a super location!

  Os quartos foram ok, mas nada para se gabar diante.

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 2.8 Quartos
  • 2.9 Serviço
  • 5.0 Valor
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• Classificação média: 2.4

  Tipo de cliente: Família com crianças

  The Renaissance New York Hotel Times Square should be THE place to be - it's location is fantastic, the new renovations are sensational, the furniture and fittings are gorgeous, the room sizes are acceptable - but they are not in any way matched by an appalling management and service culture. We had great service from several individual staff - one of the ground floor attendants was great, had great information and was very helpful. The staff in the concierge lounge were terrific. But the completely under-staffed concierge desk, who seem to have very little training and are not empowered to make decisions and to solve problems point to a serious problem with the way this potentially brilliant hotel is managed overall.

  I called the concierge again and this time spoke (politely) to duty manager "Greg' who before hearing out my concern and my request for a serviceable room, and perhaps anticipating a claim for compensation, offered an earful of attitude about the discounted rate we had booked at which he "offered to honour" because of the difficulty we had been through (which no time previously had been queried, and had been verbally confirmed by the Marriott Customer Care staff when I verbally confirmed the booking from Australia some time earlier). We had to wait at least a further 30 mins before key cards could be provided to another room, while I sat in the elevator lobby of level 21 with all of our hastily-packed luggage and a sleeping child on the floor amongst the sawdust, and my husband waited for the attention of the concierge in the lobby. On the upside, after the second move we were given a pass to the concierge lounge, probably as a sort of compensation, but that wasn't explained to us, we had to ask a day or so before departure what the different card meant, so we didn't get to use it much. Those hotels should recruit the concierge staff and the ground floor attendant from the Rennaisance, and leave the rest to sink.

  O Renaissance New York Hotel Times Square deve ser o lugar a ser - a sua localização é fantástica, as renovações novos são sensacionais , os móveis e acessórios são lindos , os tamanhos de quarto são aceitáveis ​​- mas eles não são de forma alguma acompanhada por uma gestão terrível

  Liguei para a portaria novamente e desta vez falou (educadamente) ao dever manager \" Greg \

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 2.5 Quartos
  • 1.2 Serviço
  • 1.0 Valor
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• Classificação média: 3.7

  Tipo de cliente: Família com crianças

  3 of us shared a room and it was really spacious with enough room for all our shopping and suitcases.

  3 de nós dividia o quarto e foi muito espaçosos, com espaço suficiente para todas as compras e as nossas malas.

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 3.3 Quartos
  • 2.5 Serviço
  • 4.0 Valor
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• Classificação média: 2.4

  Tipo de cliente: Jovens sozinhos

  Our first impressions of the hotel itself were good, it's modern and is in a great location. However, when we checked in, we were given a room with a king size bed even though we had booked a room with 2 doubles as there were 3 of us. When we asked if we could change to a double room, we were told that there were none available as the hotel was full and that they would send up a fold away bed. TWO AND A HALF HOURS LATER and after many phone calls to the reception desk, our foldaway bed arrived without any bedding. The maids (the only pleasant staff members we came into contact with) also told us that the hotel wasn't even half full, so why they chose not to give us another room is a mystery.

  The staff seemed totally bemused as to why this would be a problem. The rudeness from the hotel staff continued throughout our stay, from the disinterested reception desk staff who refused to give any eye contact to the bar staff who huffed and tutted when we pointed out they had given us the wrong drinks order. Unfortunately, due to the attitude of hotel staff, I would hesitate to recommend this hotel to anyone, which is a shame because it offered great value for money in a wonderful city.

  Nossas primeiras impressões do próprio hotel eram boas , é moderno e está em uma ótima localização .

  A equipe parecia totalmente confuso a respeito de porque isso seria um problema.

  A minha classificação para este hotel é:

  • 4.0 Localização
  • 2.8 Quartos
  • 0.8 Serviço
  • 2.0 Valor
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• I had read some recent reviews before we left and I was curious as to what we would encounter, well those reviewers who found the staff to be unhelpfull or unfriendly must of had a shift working that we never encountered, eveyone was pleasant and helpfull. Even though the hotel is under renovations things were quite , clean and yes it may take a little longer navigating the elevators but once you get into the habit of changing cars it isn't a problem. The bed is by far the most comfortable I've slept in.

• Classificação média: 3.7

  Tipo de cliente: Lua de Mel

  Firstly, yes there are renovations, and it is inconvenient to have to take 2 elevators to reach your room. The staff at the hotel were all friendly and helpful. It was the best bed I have ever slept in. So much so, I am now throwing out all my old duvets and pillows and topper to buy new bedding to try and replicate the sensation of sleeping on clouds. Other reviews have commented on how comfortable the beds are and I have to fully agree with them. With regards the bathroom, we did have a soap dish and a bin in the bathroom.

  However, the food and the view do make up for the slow service. One piece of advice is in the mini bar, if you rearrange your fridge to fit in your own drinks, you might get accidentally charged for items, as the mini bar uses sensors to track what you take.

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 3.8 Quartos
  • 2.0 Serviço
  • 4.0 Valor

• Classificação média: 3.5

  Superb concierge staff, very knowledgeable and helpful. However, the reception staff were pretty frosty. Another trip to reception sorted this out. On neither occasion did the members of staff on duty apologise, in fact, they barely looked up at me!

  A minha classificação para este hotel é:

  • 4.0 Localização
  • 3.0 Quartos
  • 3.0 Serviço
  • 4.0 Valor

• Classificação média: 3.9

  Tipo de cliente: Família com crianças

  The bed's were so nice you never wanted to leave it's warmth. The room was fine except our bathtub leaked water but otherwise everything was up to par. The concierge was very polite and I loved the lobby.

  A minha classificação para este hotel é:

  • 5.0 Localização
  • 3.5 Quartos
  • 2.9 Serviço
  • 4.0 Valor

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