Pullman Zamzam Makkah Hotel - Mecca  5 stars

Abraj Al Bait Complex, King Abdel Aziz Endowment, Mecca, Saudi Arabia, 21955  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

Pullman Zamzam Makkah is a 5-star property only 3.2km from Muzdalifah, Floating Mosque and Mina.

Abraj Al-Bait Towers, Safwah tower and Jabal-al-noor (Mountain of Light) are located just 150 meters from the venue.

75 minutes by car from Taif airport.

Rooms

Individual rooms feature direct dial phone and a safe.

Eat

The gourmet restaurant serves Middle Eastern dishes. Tea can be savored in the lounge bar.

Work

Guests are welcome to use parking, currency exchange and a designated smoking area for general purposes and internet access, a business center and a photocopier for business needs.

Internet

Wireless internet is available in public areas and is free of charge.

Guest Parking

Public hotel parking is possible on site and the rate is SAR 250 per day.

Year renovated   2006.  Number of floors   33.  Number of rooms   1315.

Location

City Center Mecca - 4600 ft
Airports Taif (TIF) - 46.6 mi, King Abdulaziz International (JED) - 46.6 mi
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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/cash machine
  • Multilingual staff
  • Coffee shop
  • Concierge desk
  • Doctor on call
  • Storage space
  • 24-Hour Front Desk
  • Tour desk
  • Designated smoking area
Services
  • Valet parking
  • Laundry
  • Dry cleaning
Dining facilities
  • Restaurant
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Room view
  • City view
  • Haram view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Mini bar
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
Media
  • AM/FM alarm clock
  • TV
  • Direct dial telephone

Policies

Check-In

from  5 pm

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 6 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in a crib. 
  • Older children/adults may stay at the price of SAR 250 per person per night in an extra bed. 
Pets

Pets are not allowed.

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Classic Twin Room
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Pullman Zamzam Makkah Classic Twin Room
Pullman Zamzam Makkah Classic Twin Room
Pullman Zamzam Makkah Classic Twin Room
Pullman Zamzam Makkah Classic Twin Room
Pullman Zamzam Makkah Classic Twin Room
Bed type: 2 Single beds or 4 Single beds
Size: 400 sq. feet
View: City view
Room facilities
    Classic Quadruple Room
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    Pullman Zamzam Makkah Classic Quadruple Room
    Pullman Zamzam Makkah Classic Quadruple Room
    Pullman Zamzam Makkah Classic Quadruple Room
    Pullman Zamzam Makkah Classic Quadruple Room
    Bed type: Quad
    Size: 400 sq. feet
    View: City view
    Room facilities
      Junior Suite
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      Pullman Zamzam Makkah Junior Suite
      Pullman Zamzam Makkah Junior Suite
      Pullman Zamzam Makkah Junior Suite
      Pullman Zamzam Makkah Junior Suite
      Pullman Zamzam Makkah Junior Suite
      Bed type: 2 Single beds
      Size: 485 sq. feet
      View: City view
      Room facilities
        Superior Twin Room
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        Pullman Zamzam Makkah Superior Twin Room
        Pullman Zamzam Makkah Superior Twin Room
        Pullman Zamzam Makkah Superior Twin Room
        Pullman Zamzam Makkah Superior Twin Room
        Pullman Zamzam Makkah Superior Twin Room
        Bed type: 2 Single beds
        Size: 400 sq. feet
        Room facilities
          Deluxe Twin Room
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          Pullman Zamzam Makkah Deluxe Twin Room
          Pullman Zamzam Makkah Deluxe Twin Room
          Pullman Zamzam Makkah Deluxe Twin Room
          Pullman Zamzam Makkah Deluxe Twin Room
          Pullman Zamzam Makkah Deluxe Twin Room
          Bed type: 2 Single beds
          Size: 400 sq. feet
          View: Haram view
          Room facilities
            Executive Suite
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            Pullman Zamzam Makkah Executive Suite
            Pullman Zamzam Makkah Executive Suite
            Pullman Zamzam Makkah Executive Suite
            Pullman Zamzam Makkah Executive Suite
            Pullman Zamzam Makkah Executive Suite
            Bed type: 2 Single beds
            Size: 595 sq. feet
            View: Haram view
            Room facilities
              Presidential Suite
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              Pullman Zamzam Makkah Presidential Suite
              Pullman Zamzam Makkah Presidential Suite
              Pullman Zamzam Makkah Presidential Suite
              Pullman Zamzam Makkah Presidential Suite
              Pullman Zamzam Makkah Presidential Suite
              Bed type: 1 Double bed and 2 Single beds
              Size: 755 sq. feet
              View: City view, Haram view
              Room facilities

                Pullman Zamzam Makkah LocationWhat's nearby

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                • Hotels nearby
                • Airports
                • Underground stations
                • Train stations
                • Parks
                • Tourist attractions
                • Museums
                • Convention centers
                • Stadiums
                • Food and meals
                • General

                Hover above the icons to see hotel photo and details.

                Click the hotel to go to the main hotel page.

                What's nearby

                Tourist attractions
                Popular areas
                Places of interest
                Universities, Institutes
                • Um AlQura University
                  2.8 mi

                Local Attractions

                • Floating Mosque
                  2.0 mi

                Near the hotel

                • Abraj Al-Bait Towers
                  400 ft
                  MeccaSaudi Arabia

                Pullman Zamzam Makkah Reviews

                Guest reviews are submitted by our customers after their stay at Pullman Zamzam Makkah

                Average guest rating

                7.2
                out of 10
                Very good
                Based on 1887 reviews

                Rating by category:

                Value
                7.6
                Rooms
                7.8
                Service
                6.3
                Location
                8.8
                Dining
                7.3

                Individual guest reviews

                • Group of friends

                  Location and Ramadan Breakfast Menue

                  Location

                  • Average rating
                    6.2
                • Group of friends

                  Unfortunatli I did not like any thing!!!!

                  Too hard to exccess Haram through two elevators, no car parking was availible and had to park 9 km away from hotel, very crowded hotel, does not worth benny and will never come back to it.

                  • Average rating
                    3.8
                • Single

                  The only real positive about ZamZam Grand Suites is the location.

                  When checking into the room, they denied we had a reservation. After I showed a statement stating I had been charged 17,900 Riyal they all of a sudden "found" the room, this was 2 hours after trying to check in. Upon enterring the room there were diapers, tampons, and any other najis and filth you can think of all over the room. Worst thing I have ever seen in my life. Parking was 200 Riyal, and very inconvenient. The staff is very unhelpful and even disrespectful. There is a famous saying here, "Ta'al Bukara" which means "Come Tomorrow". If you ever need anything, and this is your response, you can take a more literal translation to be "Forget About It".

                  • Average rating
                    4.2
                • Family with children

                  1) I discovered after my arrival that there is no parking space at the hotel, and this was never mentioned niether by "Booking" nor by the hotel. 2) The staff at the hotel reception (during my check-in and check-out) were far below expectation in term of training and welcoming which you would expect based on the hotel rating and the fact that is managed by "Accor" 3) The booking I have made did not match the one that the hotel had in their records in terms of the number of people occupying the room.

                  • Average rating
                    5.8
                • Family with children

                  The location is very strategic and the room was comfortable for the family.

                  • Average rating
                    7.4
                • Group of friends

                  I stayed in this hotel with my mother. We both found this hotel very comfortable, clean and with the right location to perform our umra. The staff were very helpful and polite. The service was very good. I highly recommend this hotel for those of you who look for both comfort and high standard service.

                  • Average rating
                    10.0
                • Family with children

                  I liked the location which is very close to the harram and we got the kaaba view.

                  The cleaning service was not very good

                  • Average rating
                    9.2
                • Family with children

                  • very close to holy place ( Kaaba ) • the souq is in the hotel

                  • some times they were ignoring what you asked for like to provide another tv remote etc.. • the hotel building is crowded because of the mall inside it • the kitchen in the room were without a cooker • the main room is small • the main room didn't have tv while the kids room had one • we had electricity failure for around 3 hours

                  • Average rating
                    5.8
                • Family with children

                  Shpping center, Food courts, Haram and Kaba view

                  Takes time to get what you want from the hotel

                  • Average rating
                    6.4
                • Single

                  Hello All, The location is great. The front desk stuff was bad it take me more that 180 minutes (standing) to get a room I was with my kids and wife. I would call one to help but he would just ignore me. Other than that it was OK. Thanks

                  • Average rating
                    5.8
                • Couple

                  It was disaster staying there.. First it took me more than a hour for check in and they sent me for the reservation office because they couldn't find my reservation in there system.. My booking was for king size bed but the room was with double beds.. The safety box was closed and it took them to open it for me after a several calls.. In my second day of staying they didn't come to clean the room for me during the whole day.. In conclusion they have shortage of staff in compar to the rooms..

                  • Average rating
                    3.2
                • Group of friends

                  The quality of service in general is lower than what is expected from 5 stars hotel and certainly inferior compared with neighbouring hotels within the same complex. The absence of internet access and wi fi in the rooms make it inconvenient to buisnessmen and also to new generation to stay in this hotel

                  • Average rating
                    5.4
                • Family with children

                  It is very near to hurm masque

                  850 euros for three nights no tea and coffee making facility no internet broken locker not worth it

                  • Average rating
                    5.8
                • Family with children

                  View of Kabba was excellent and that the fact that Azaan and prayers are played live on room speakers thus making the prayers in room along with the jamaat.

                  Cleaning staff needs improvement

                  • Average rating
                    7.8
                • Family with children

                  That its location is near the holy kaba

                  The food in the hotel is very expensive and normal taste

                  • Average rating
                    7.0
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                Low prices
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                Free cancellations
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                Hotel Awards 2014

                SaudiHOTEL AWARDSRecommendedMeccaPullman Zamzam Makkah

                According to guest reviews, the hotel has been rated asBest Luxury Hotels in Saudi Arabia

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