Incredibly nice personnel, well-appointed and spotless rooms with amazing bathroom, coffee, as example.

I thoroughly enjoyed its reasonably spacious and immaculate rooms.

mentioned hotel exceeded all expectations and my stay there was really great. everything was wonderful, exceptional location close to many tourist attractions in hanoi that you can walk, the staff were consistently courteous. the best breakfast for all tastes was a nice touch. there was free wi-fi in all rooms and the service in general was excellent.

Brand-new and large rooms and feather pillows. A great selection of facilities such as: coffee and tea making equipment, a work desk, and a multi-channel TV. Location: great, near all the major attractions on foot as well as markets, bars, food, nice price...

Fairly clean and terrific accom with great and handy location adjacent to the enchanting lake and the centre. A wide array of options, fine food.

All in all we enjoyed great-sized and nicely furnished room with toothpaste and possibility to make coffee.

The room at Phoenix Palace Hotel was well furnished with a balcony, providing a warm and comfortable stay. The shower was great, and the breakfast offered a wide selection of delicious Vietnamese and Western options. The hotel staff were attentive to our needs, making our stay excellent value for the price. I highly recommend this hotel for a pleasant and satisfying stay.

Exceptionally helpful staff,esp-the Hotels Manager,Mr Kenny. Dzung, the Tour Manager,was again very helpful,esp,with his ability,in opening refreshments.Thanks again,fellows.

My partner and I enjoyed a two night stay at this hotel. Staff were very friendly and helpful booking a tour to Halong Bay and train tickets onwards to Hue. One of the staff members even took us in a taxi to the train station and put our bags on the train. The room was standard and clean. Breakfast was included and basic american. The hotel is located in the old quarter and is central. Upon returning to the hotel after our Halon Bay tour the staff greeted us offered us a shower and internet use and had our train tickets ready (even though we were not staying at the hotel that night).

I recently stayed at a hotel in the heart of the old quarter and it was a fantastic experience. The location was perfect, with many tourist attractions within walking distance. The room was spacious and clean, and the bathroom was well-maintained. The staff provided excellent service, going above and beyond to ensure my comfort. The breakfast offered a good variety of options. the hotel had facilities such as laundry service and currency exchange available.

The slight smell of cigarette smoke in the room upon arrival.

It is a great little hotel. It is not luxirious, but it is very well kept. And th staff is very helpful and polite. The location is perfect for a visit to Hanoi.

the bathrooms could be better kept.

Had a wonderful Christmas at a hotel in Hanoi. The staff was very helpful and friendly. The breakfast was amazing; delicious and plentiful. The location was perfect and allowed us to be able to walk to all the major attractions. , the room was spacious and comfortable.

The bathroom was not as clean as we had hoped. the noise from the street could be heard quite clearly in our room which made it hard to sleep.

This hotel in the historic district is truly charming and fabulous! The rooms are well-decorated and have comfortable beds, and some even have balconies. The staff is extremely kind and accommodating, going above and beyond to ensure guests' satisfaction. Additionally, the breakfast offers a wide variety of options to suit all tastes.

No major issues, everything was great!

I had a really pleasant stay at this hotel in the heart of the city. the value for money was excellent - I couldn't believe how affordable it was! The staff were friendly and attentive and made sure I had everything I needed. The location was ideal, right in the historic district with lots of restaurants and attractions nearby. The room was clean and comfortable, with a great shower and nice decorations. And the breakfast buffet had plenty of options to choose from.

Everything was just fine, no complaints here.

The room was clean and the bathroom had a big mirror. The hotel is well located in the historic district. The rooms are quiet and well arranged. The breakfast was excellent with a small buffet and a selection of international and Vietnamese dishes. The staff was friendly and attentive, offering a free room for shower and bag storage. The bed was comfortable and the wifi was good. The hotel is close to the bus station and within walking distance of local attractions.

Felt well taken care of, nothing to complain about.

Attentive staff, welcoming atmosphere, clean room, great location, delicious breakfast, helpful service.

Everything was fantastic.