Peppers Pier Resort Hervey Bay

Great ocean view and enjoyed the peaceful atmosphere - location was perfect.

Needless to say I had to stay in this lousy unit which I must admit was very nice apart from its location.

I booked a one bedroom suite and when I arrived was given Room 006 on the ground floor two steps below even the pool level with a balcony about a meter square and with absolutely no view of anything.

However, 10/10 for the apartment - we did well to get the room we got and were very pleased.

We only requested a double bedroom but were given a fully serviced 2 bedroom apartment, brand new, and to the highest standard.

Luckily a cleaner was coming out of one of the other rooms and when we explained our problem she took our key and went to get us a new one, letting us into our room with her own key.

The room was very modern, clean and spacious - more like an apartment than a hotel room as it has a decently equipped galley style kitchen.

Also, very poor meal was had in their restaurant one evening, I complained to the waiter, and nothing was done about it - no apology - that annoyed me.

However, later than night after dinner in the hotel restaurant (where the food was good but the service was decidedly otherwise) we navigated the corridoors to our room only to find that our new key didn't work either.

That meant the restaurant stopped operating - it surprised us that there was no generator for the restaurant or lifts.

The food was good, but possibly not as good as other Peppers resorts.

One night it was particularly poor as we ended up eating Dominos Pizza in the dark on our balcony as there was a storm which cut power to the hotel.

Friendly and helpful reception staff, very large rooms, both good food.

Reception staff were friendly, the room was very modern.

Reception staff were so friendly, professional, and helpful.

If the resort can manage to train its staff in maintaining a 5 star level of service to accompany the facilities, then perhaps this would be a nice place to stay.

Comfortable - great value and the staff were very helpful.

Such service - it was hard to come by in other hotels!

Service was what you would probably expect in what is basically a country coastal town - not jumping out of their skins to do things for you, but extremely friendly and hospitable, nonetheless.

The best hotel of our 6 weeks trip around Australia and whilst the rooms at Peppers are spacious and clean.

The place was nothing short of spotless, and I couldnt fault the quality, design nor the layout of our 'room'.

We had requested a late checkout the day before and we were told we had until 12noon, but when we got back from breakfast there was another knock at the door, and two staff members rudely asked if we were leaving now as they had to clean the room.