amazing hotel. friendly staff. beautiful room with TV and fridge. private patio. fantastic pool. free shuttle to the beach. great viewpoint. buffet breakfast and dinner. relaxed atmosphere. exceeded expectations during our overnight stay in Zanzibar.

No internet.

I had a great experience at this luxurious hotel. The location on the hill behind the beach was perfect, providing a stunning view of the surroundings. The service was top-notch, with the staff being kind and helpful. The room amenities, including a comfortable bed and a sitting area, made my stay even more enjoyable. The hotel also provided towels and free toiletries, which was a nice touch. The flat-screen TV and Wi-Fi kept me entertained and connected throughout my stay. this place exceeded my expectations and I would highly recommend it to others.

This hotel is a hidden gem.

Exceptional Customer Service

During my recent stay at a hotel in Zanzibar, I was pleasantly surprised by the level of customer service at Palumbokendwa. The staff went above and beyond to ensure that my needs were met and that I felt welcomed and valued as a guest. One particular instance stood out to me. When I encountered a problem with my room, the staff immediately addressed it and went out of their way to find a solution that exceeded my expectations. Their prompt and efficient response truly made a difference in my overall experience.

Although there were a few minor drawbacks, such as limited food options and a distance from the beach, the outstanding customer service I received at Palumbokendwa outweighed these concerns. The staff's genuine care and dedication to ensuring guest satisfaction made me feel like a valued customer throughout my stay.

The hotel is located in a serene and local area just a short walk from a small village, where you can experience the local life. The restaurant on the beach serves delicious food and offers stunning views of the surrounding area. , the rooms are spacious, well-maintained, and come with all the necessary facilities and amenities, ensuring a comfortable stay.

Communication can be a challenge with some staff members as their language skills are limited.

The best part of our stay was the breathtaking view from the terrace of our room. We could see all the islands in the Indian Ocean, it was truly mesmerizing. Another great aspect was the amazing buffet food. We were spoilt for choice with the variety of delicious dishes available. One more advantage we enjoyed was the friendly and helpful staff. They made us feel right at home and were always ready to assist with any request.

That the advertised amenities in the room were not fully provided. We expected to have a coffee and tea set, a TV, a bathtub, and a fridge in our room.

Positive paragraph: Clean rooms, good WiFi, comfortable and spacious, amazing breakfast, friendly staff, great pool.

Negative paragraph: Nothing it is perfect.

We loved our stay at this hotel. The staff was extremely friendly and helpful, especially Omar who assisted us with our attractions. The hotel was very clean, had amazing facilities such as a beautiful pool, and provided a free shuttle service to the beach all day long. Furthermore, we enjoyed the variety of breakfast options provided.

Cannot find any fault.

The food was tasty and the rooftop restaurant had a fantastic view. the house specialty dish was amazing. The room was comfortable and had good air conditioning. The location was close to the beach and offered a free shuttle service, which was a plus.

The staff was unhelpful and lacked communication skills. There was a problem with the initial payment and it took too long to resolve.

The hotel we stayed at for Christmas was fantastic! The rooms were clean and cozy, with great air conditioning and comfortable beds. The breakfast buffet was plentiful, with fresh fruit and pancakes made to order. The hotel's location was perfect, just a short walk to the beach and surrounded by friendly locals. The pool was also phenomenal, with plenty of space and loungers to relax and soak up the sun.

The poor wifi, which was only available in certain areas of the hotel. It was difficult to stay connected and check in with family back home.