Norfolk Plaza Hotel London  3 stars

29 - 33 Norfolk Square,, London, United Kingdom, W2 1RX  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Bathroom was clean - Plenty of towels - Rooms are air conditioned - Great location
  • Paddington station is about 2 blocks - Room was plain but, very clean - Area was very quiet - Felt very safe
  • Staff was pleasant - Small bar was a nice place to relax - I would highly recommend
  • Tv was very tiny - Reasonable priced place to stay - Breakfast buffet was okay
  • Toilet would not flush - Staff was friendly and accomodating - No air conditioning in summer


This three-star hotel is located in the city center near key heritage sites.

The hotel is traditional and offers Wi-Fi.

All 87 elegant rooms feature satellite TV and tea/coffee maker.

The hotel has a bar and two lounge areas.

Paddington station is a few minutes away.

Year renovated   2011.  Number of rooms   86.

City Center London - 2.1 mi
Airports London City Airport (LCY) - 9.6 mi, London Heathrow (LHR) - 12.6 mi
Train Stations Paddington Station - 700 ft, Marylebone Station - 3300 ft
Underground stations Paddington (H&C) - 1700 ft, Paddington (Circle & Bakerloo) - 1000 ft
Bus stop - 3700 ft
Restaurants Mimos Cafe Bar (cuisine: Italian) - 400 ft, San Marco Ristorante (cuisine: Italian) - 400 ft
Parks Paddington Green and St. Mary's Churchyard - 1900 ft


All rooms are very cozy and include tea and coffee making facility, satellite TV and spacious beds.

Dining options

Full English Breakfast, Buffet Breakfast and Continental Breakfast - all are served in the dining room daily.

Bar is open for a drink late in the evening.

Both lounge areas are available to enjoy a cup of coffee through the day.

A full english breakfast is served at the price of GBP 7 per person per night.  The hotel offers a buffet breakfast at the price of GBP 4.50 per person per night. 


The conference rooms are available.

Wi-Fi costs GBP 2 per hour.

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General information



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  • Safe deposit box
  • Elevator
  • Concierge desk
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Trouser Press

Wireless internet is available in public areas and is free of charge.

Guest Parking

No parking available.

  • Bell staff/porter
  • Valet parking
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Room view
  • Garden view
  • City view
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Mini bar
  • Dressing area
Living Area
  • Sitting area
  • Bathtub
  • Hair dryer
  • Shower
  • Grab bars in bathroom
  • Bathroom telephone
  • Cable TV
  • Satellite TV
  • AM/FM alarm clock
  • Telephone
  • Internet access
  • Direct dial telephone



from  3 pm


until  11 am

Children and extra beds
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • All children under the age of 2 may stay for free in a crib. 
  • Maximum capacity of cribs in a room is 1. 

Pets are not allowed.

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All rooms are very cozy and include tea and coffee making facility, satellite TV and spacious beds.

Double Room
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Norfolk Plaza Hotel Double Room
Norfolk Plaza Hotel Double Room
Norfolk Plaza Hotel Double Room
Norfolk Plaza Hotel Double Room Room Type 1
Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
View: City view, Garden view

Double Room

Room facilities
    Triple Room
    Check Prices
    Norfolk Plaza Hotel Triple Room
    Norfolk Plaza Hotel Triple Room
    Norfolk Plaza Hotel Triple Room
    Bed type: Triple
    Room facilities

      Norfolk Plaza Hotel LocationWhat's nearby

      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      What's nearby

      What's nearby.

      Oxford Street, a shopping area is within 25 minutes walking

      Hyde Park, the city's largest green area is a short walk away

      Marble Arch, a marble monument is within 15 minutes

      Alexander Fleming Laboratory Museum, 100 m, located at St Mary's Hospital

      Indar Pasricha Fine Arts, 400 m, specializing in fine and contemporary art

      The Reel Time, 400 m, an amusement arcade with many coin operated fruit machines and computer games

      Tourist attractions
      • Houses of Parliament
        700 ft
      • Indar Pasricha Fine Arts
        1400 ft
      • Bayswater
        1700 ft
      • London Planetarium
        2000 ft
      Places of interest
      • The Windsor Castle
        1700 ft
      Train stations
      • Paddington Station
        400 ft
      • The Reel Time
        1400 ft
      • Quicksilver
        1400 ft
      • Mile End Park and Arts Pavilion
        1400 ft
      • The Park Gallery
        1400 ft
      • Light Gallery
        1700 ft
      • Mark Gallery
        1700 ft
      Underground stations
      • Paddington (Circle & Bakerloo)
        700 ft
      • Paddington (H&C)
        1400 ft
      • Lancaster Gate
        1400 ft
      • Edgware Road
        1700 ft

      Local Attractions

      • Kensington Palace
        5200 ft
        The Broad Walk, London
      • Royal Academy of Music Museum
        5100 ft
        Marylebone Road, London
      • Harrods
        1.2 mi
        87-135 Brompton Road, London
      • Marble Arch
        1.1 mi
        Marble Arch, Mayfair, City of Westminster, London W1H, London
      • Victoria and Albert Museum
        1.3 mi
        Cromwell Road, London

      Near the hotel

      • Alexander Fleming Laboratory Museum
        600 ft
        St Mary's Hospital, London
      • Rolling Bridge
        1200 ft
        Paddington Basin, London
      • Grosvenor Victoria Casino
        1700 ft
        150 - 162 Edgeware Road, London
      • Paddington Green and St. Mary's Churchyard
        1900 ft
        Church Yard Walk, London
      • Kensington Gardens
        2600 ft
        The Magazine Storeyard, London
      • Hyde Park
        3400 ft
        Rangers Lodge, London
      • Regents Canal
        3200 ft
        42 Blomfield Road, London

      Restaurants Nearby

      • Mimos Cafe Bar

        83% likes this, based on 180 reviews
        Cuisine: Italian

        400 ft
        19 London St

        Phone: +44 20 77067175

      • San Marco Ristorante

        60% likes this, based on 147 reviews
        Cuisine: Italian

        400 ft
        10 London Street

        Phone: 020 7724 3673

      • London Street Brasserie - Paddington

        51% likes this, based on 138 reviews
        Cuisine: International, Brasserie, British
        Price Range: USD 2 - USD 43

        400 ft
        16 London Street

        Phone: 020 7706 6555

      • Connoisseurs Indian Tandoori

        Cuisine: Indian

        300 ft
        8 Norfolk Place

        Phone: +44 20 74023299

      • Sussex Arms

        66% likes this, based on 55 reviews
        Cuisine: English

        400 ft
        21 London Street

        Phone: 020 7723 1026

      Getting around.

      Paddington station is located nearby.

      Norfolk Plaza Hotel Reviews

      Guest reviews are submitted by our customers after their stay at Norfolk Plaza Hotel

      Average guest rating

      out of 10
      Based on 70 reviews

      Rating by category:


      Individual guest reviews

      • Group of friends

        The Hotel is perfectly located for a city trip. just 2 minutes to th paddington railway and tube station.

        The Hotel overall could use a little remodelling. It was a little cold during night because of the poor isolation and not functioning heating.

        • Average rating
      • Single

        The girls working the front desk tried their best to be helpful in light of a bad situation.

        Avoid this hotel at all costs. The rooms were disgusting and I did not feel safe. I stayed only one night of a multi-night stay. As soon as morning came, I immediately started looking for a new hotel. (Keep in mind- this was during the Olympics so I ended up paying a very high rate at the new hotel for a last minute booking but it was worth it to leave the Norfolk Plaza.) I was also not the only guest to have problems. Every time I was in the lobby there was a guest looking to change rooms because their current room to another one because something didn't work. As I was checking out, someone from a tour company was also at the desk. After looking at all available rooms in the hotel- he decided none were acceptable for his group and was frantically calling around to find something (anything) else. Do not stay here.

        • Average rating
      • Single

        Excellent location, close to Paddington and underground. Nice sized room and bathroom.

        You really can hear people moving around in the room above. Very poor sound insulation and the vibrating floor made my light casement rattle.

        • Average rating
      • Older travelers

        The position of the hotel was perfect for travelling into the heart of the city and visting the popular tourist attractions

        The room which we occupied was in urgent need of refurbishment.The main curtains plus the net curtains were very old and marked with paint,the window fixtures were broken,the bedroom fittings and furniture were old and tired looking.The bed linen had been restitched in places and was frayed.The most disappointing was the bathroom.The bathroom fittings were old and outdated,the sink bath and tiles were air vent.The bathroom was extremely cramped.You had to dry yourself in the bath as there was not anywhere else to go.The toilet and sink were as close together as a desk and chair.

        • Average rating
      • Single

        Location was good. Breakfast was good

        No central light in room. Cleanliness dubious Was put in smoking room...........smelly

        • Average rating
      • Family with children

        Terrible hotel! It was old , run down, nothing had been renewed for 15 to 20 years. All we wanted was a nights sleep and even this we did not get, my wife was woken up at 2am by someone having a shower and then going out and she said it sounded like it was in our room. I mentioned this to the manager and they could not be bothered. Only good thing, the sheets were clean....Awful hotel, do yourself a favor and miss this one.

        • Average rating
      • Single

        The location is excellent for the train station. The staff are very helpful.

        My room was a little shabby this time. I was very surprised as over the many times I have stayed here both alone, with my family and with a friend I have always been absolutely delighted with the decor etc.

        • Average rating
      • Family with children

        I had read poor reviews for the hotel but was pleasantly surprised. All staff very helpful and informative. We had a room on the second floor.. The breakfast was fine. Would return again as plenty of variety for eating places close to the hotel

        I found the beds a little hard even my 10 year old daughter commented on the bed.

        • Average rating
      • Older travelers

        its location. bathroom clean and towels changed daily

        in need of refurbishment. breakfast very basic, we asked numerous times to have the television tuned in but it was not done.

        • Average rating
      • Single

        I stayed here during a 24 hour layover from Heathrow and it could not have been more convenient to the airport! It was nothing fancy but it did the job. The staff was helpful and the room was adequate.

        The linens were a bit dated which is the reason for a slightly lower score on cleanliness.

        • Average rating
      • Couple

        Near Paddington station

        Pretty terrible room in every possible aspect...

        • Average rating
      • Single

        A lovely hotel with very friendly and welcoming staff. The hotel is always kept lovely and clean and my bedroom was on the third floor with a lovely view over Norfolk Square. Would recommend this hotel for a city break to London anytime.

        • Average rating
      • Single

        It's about 2-3 mins walk from Paddington Station, very useful for early train runs, and is a quite authentic London apartment, if you're a fan.

        Non-existent internet access, Lack of professional staff, horrible breakfast. Do not order an English Breakfast here, just go eat somewhere else. They do not charge for rejected service though, at least.

        • Average rating
      • Single

        Clean hotel, good location, good value for money, helpful staff, would stay again

        • Average rating
      • Older travelers

        They refunded our money

        We arrived in the morning & were impressed by the pleasant foyer. I'm returning to the hotel at 11:30 PM we were shown to a very squalid dirty room. After complaining we would then offered a smoky unmade up room. At 3rd go we were shown into an adequate room! No manager was available - I spoke to the manager the following day and was told that the hotel was due for refurbishment in March. This was not mentioned at this time of booking nor was it in the Foyer. When I pointed this out I was offered a refund which I accepted

        • Average rating
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      Why book with us?

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      Free cancellations
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      Hotel Awards 2014

      UKHOTEL AWARDSHighly RecommendedLondonNorfolk Plaza Hotel

      According to guest reviews, the hotel has been rated asBest Design Hotels in United Kingdom

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