We had a wonderful time exploring the Ciudad de la Imagen, a vibrant shopping mall with a wide range of dining options and entertainment. The highlight for our family was definitely the Kinepolis cinema complex. With over 30 cinema rooms, there was always a great selection of movies for both kids and adults. It was the perfect place to spend quality time together as a family, enjoying a good film and some delicious snacks.

For dads, it would be great if there was a dedicated play area for kids within the Ciudad de la Imagen.

Very nice staff, good service. Rich breakfast and easy access to public transport.

The staff is very friendly. The bed and toiletries. We could have delayed an hour at check out.

The walls are too thin. We were up all night listening to the room next door. I booked a room with a double bed and when I arrived they told me there was not one, that it had to be the separate beds. They offered me no other solution than that. I was the one who asked if there was another type of room that had a double bed, and then they offered me the possibility of staying in a superior room that had a double bed, but paying the difference. The person who answered the question was very kind and managed to reduce the difference a little, but I think the hotel should have offered us this option directly and for free, since it was 12 pm (how strange it is that someone is going to book you at that time), a mistake of the hotel for not advising before even, and they had empty double bed rooms.

Amazing staff, especially front desk. Convenient location near tram and Metro. Delicious breakfast buffet with lots of options. Huge Carrefour nearby for shopping. Quiet area with a small mall nearby.

Felt very welcomed, nothing too much trouble.

I always stay at this hotel because it has everything I need, like free Wi-Fi and parking. The staff is helpful, they even suggested a great place to order delicious food. I'm excited to come back for New Year!

The location was perfect for our family, with the Kinepolis cinema complex just a short walk away. We enjoyed spending quality time with our children, watching the latest movies in one of the over 30 cinema rooms. It was the ideal place to bond and create lasting memories together. The hotel also provided easy access to Ciudad de la Imagen, a fantastic shopping mall with a variety of restaurants and entertainment options. Our kids were thrilled with the choices available, and we loved exploring the different dining options. our stay was filled with fun and laughter, thanks to the family-friendly atmosphere provided by the hotel's convenient location.

For families with children, it would be great to have more kid-friendly amenities available, such as a dedicated play area or a children's menu in the restaurant.

Convenient location, friendly staff, comfortable room, delicious breakfast. Close to train station and Walmart-like store.

Nothing for me.

The value for money at this hotel was excellent. The room was comfortable, quiet, and just what we needed. The location was ideal, with a small mall nearby and easy access to highways. The staff at the hotel were friendly and polite, making us feel welcome throughout our stay.

The breakfast selection could have been improved. Instead of the current system where you have to tell a waiter what you want to eat and wait in line for more, a self-serve buffet would have been more convenient.

This hotel is perfect for business travelers due to its convenient location. It may be a bit far from the center of Madrid, but it's well connected by taxi. Additionally, it's situated in a quiet area, ensuring a peaceful night's sleep. The staff is friendly and always ready to assist, and the rooms are comfortable and clean. The free Wi-Fi is also a great perk, allowing guests to stay connected and productive during their stay.

No negative aspects mentioned.

Just returned from a great holiday in Madrid! I loved the hotel's convenient location close to the train station which made it easy for us to explore all the city's great sights. The hotel was clean and comfortable with very friendly staff who offered us great advice on what to see and where to eat. One of the best things was the huge breakfast buffet with a wide variety of delicious foods to choose from. I also appreciated the gym facilities which helped me keep up with my fitness routine while away.

Although the hotel was in a great location for exploring Madrid, there wasn't much to do in the immediate area around the hotel. , the walls between the rooms were a bit thin which meant we could hear some noise from our neighbors at times.

Convenient location near shopping center and transportation. Delicious breakfast with varied desserts. Friendly and polite staff. Quiet atmosphere for enjoyable walks. Great experience overall.

We had a great stay! The hotel was clean, facilities were great, parking was free and easy, and transportation to the center of Madrid was convenient by taxi. The breakfast was delicious, and the staff was friendly and helpful. The hotel was also located near a cinema and conference center, making it a great choice for both leisure and business travelers.

Cannot find any fault. This city provided us with an excellent and seamless experience.