Moon Palace  5 stars

Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The five-star Moon Palace Golf and Spa Resort is perfectly placed on the sandy spit in the Caribbean sea, close to the Area de Protection de Flora y Fauna Yum Balam.

This elegant property combines old Mexican hospitality and contemporary tropical setting.

The spacious 2,433 guest rooms and suites are fitted with luxurious décor and marble bathroom.

There are 13 restaurants and 12 bars providing tasty Mexican, Italian and international dishes.

The business services include wireless internet connection, fax and photocopying services, computers and audio-visual equipment. The conference center offers more than 11,200sqm of meeting space to accommodate up to 3,500 persons.

The recreational amenities comprise seven outdoor pools, six Jacuzzis, two kiddie pools with slides, golf club, spa facilities, basketball court, fitness center, sauna, six lighted tennis courts and meditation garden.

Number of rooms   2103.

Located on the northeast coast of Quintana Roo in southern Mexico, close to the ruins of ancient Mayan architecture, the Chichen Itza, the Wet'nWild water park and the island of Isla Mujeres.

Distance to:

  • City Center - 17.8km
  • Airport Cancъn International - 6.4km

Rooms

Deluxe Rooms are fitted with private balcony offering panoramic views of the lush resort landscapes.

Superior Deluxe Rooms are equipped with comfortable hammock and work desk.

Concierge Level Rooms offer private beach lounge chair area and turndown service.

Two Bedroom Presidential Suites include double Jacuzzi and terrace.

Junior Suites feature separate seating area and ceiling fan.

Grand Deluxe Suites also provide DVD player.

Dining options

The El Manglar Restaurant serves Italian cuisine in buffet-style dining from 6.30am till 11pm.

The Arrecifes provides tasty Brazilian dishes, fresh fruit juices and yogurt bar.

Los Caporales provides a la carte Mexican specialties in the relaxing ambience from 6pm to 11pm.

The Palapa Delfines serves light meals and refreshing drinks by the swimming pool.

The Palapa Pelicanos offers international buffet and sushi for lunch and dinner.

La Gondola provides impressive Italian dishes for breakfast and dinner.

The Mo-Mo-No-Ha-Na Restaurant serves delicious Asian fare in the attractive setting.

The Bugambilias Restaurant features comfortable atmosphere to savor Mexican flavors.

The El Caribeño located adjacent to the lobby serves tasty Caribbean cuisine in the casual setting.

At the hotel Moon Palace guests are invited to a full breakfast served for free. 

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Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 3 may stay free of charge when using existing bedding. 
  • All children may stay at the price of USD 60 per night/person for extra beds. 
  • Older children/adults may stay at the price of USD 223 per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 
Pets

Pets are not allowed

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Elevator
  • Barber/Beauty Shop
  • 24-Hour Front Desk
  • Airport shuttle
  • Concierge desk
  • ATM/Cash machine
  • Tour desk
Internet

Wireless internet is available in public areas and is free of charge

Guest Parking

Free Private hotel parking is possible on site.

Activities
  • Spa & wellness center
Services
  • Limousine service
  • Dry cleaning
Dining facilities
  • Bar
  • Restaurant
  • Bar/Lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Fax/photocopying
Meeting facilities
  • Meeting room
Children's facilities
  • Child care
  • Children's play area
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Indoor swimming pool
  • Sauna
  • Golf
  • Fitness center
  • Bicycle rentals
  • Jacuzzi
  • Tennis
  • Outdoor pool
  • Exercise gym
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • In-room safe
  • Smoking
  • Terrace
  • Telephone
  • Hair dryer

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Deluxe Rooms are fitted with private balcony offering panoramic views of the lush resort landscapes.

Superior Deluxe Rooms are equipped with comfortable hammock and work desk.

Concierge Level Rooms offer private beach lounge chair area and turndown service.

Two Bedroom Presidential Suites include double Jacuzzi and terrace.

Junior Suites feature separate seating area and ceiling fan.

Grand Deluxe Suites also provide DVD player.

Guest Room
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Moon Palace Guest Room
Moon Palace Guest Room
Moon Palace Guest Room
Moon Palace Guest Room
Moon Palace Guest Room Hotel information
Bed type: One Single Bed or Double Bed or Two Single Beds
View: Resort view, Golf view
Room facilities
    Suite
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    Quadruple Room
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    Bed type: Quad
    View: Resort view
    Junior Suite
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    Bed type: King Size Bed
    Size: 38m2
    Room facilities
      Superior Deluxe Double Room
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      Moon Palace Superior Deluxe Double Room
      Moon Palace Superior Deluxe Double Room
      Moon Palace Superior Deluxe Double Room
      Moon Palace Superior Deluxe Double Room
      Moon Palace Superior Deluxe Double Room
      Bed type: Double Bed or Two Single Beds or One Single Bed
      View: Garden view, Ocean view
      Room facilities
        Superior Deluxe Quadruple Room
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        Moon Palace Superior Deluxe Quadruple Room
        Moon Palace Superior Deluxe Quadruple Room
        Moon Palace Superior Deluxe Quadruple Room
        Bed type: Quad
        View: Garden view, Ocean view
        Superior Room
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        Moon Palace Superior Room
        Moon Palace Superior Room
        Moon Palace Superior Room
        Moon Palace Superior Room
        Bed type: 1 King or 2 Double
        Size: 44m2
        View: Garden view, Ocean view
        Room facilities
          Superior Junior Suite
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          Bed type: Double Bed or One Single Bed
          View: Golf view
          Room facilities
            Deluxe Double Room
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            Moon Palace Deluxe Double Room
            Moon Palace Deluxe Double Room
            Moon Palace Deluxe Double Room
            Moon Palace Deluxe Double Room
            Moon Palace Deluxe Double Room
            Bed type: Double Bed or Double Or Twin Beds or 1 King or 2 Double
            Size: 44m2
            View: Resort view, Garden view, Sea view
            Room facilities
              Deluxe Suite
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              Moon Palace Deluxe Suite
              View: Garden view
              Deluxe Quadruple Room
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              Moon Palace Deluxe Quadruple Room
              Bed type: Quad
              View: Resort view, Garden view, Ocean view
              Deluxe Family Room
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              Moon Palace Deluxe Family Room

              Moon Palace LocationWhat's nearby

              Legend
              Legend
              • Current hotel
              • Hotels nearby
              • Airports
              • Underground station
              • Train Stations
              • Parks
              • Attractions for Tourists
              • Museums
              • Convention Centers
              • Stadiums
              • Food and meals
              • General

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              Click the hotel to go to the main hotel page.

              What's nearby

              Attractions for Tourists
              • Wet n' Wild Park
                3.0km

              Local Attractions

              • Tulum Avenue
                2.5km
              • Riviera Cancun Golf
                3.1km
                Blvd. Kukulcan Km 26, Cancun
              • Playa Delfines
                8.7km
                Cancun 77710Mexico
              • Mextreme Travel Whale Shark Tour
                9.1km
                Calle Plutarco Elias Calles s/n
              • El Rey Ruins (Zona Arqueologica El Rey)
                9.1km
                Blvd Kukulcan Km 17, Cancun
              Getting there.

              Cancun International Airport is in 20.3km from the property.

              Head north, continue straight onto Kukulkan, turn slight right to stay on Kukulkan, take the first right to stay on Kukulkan and turn right toward the property.

              Moon Palace Reviews

              Guest reviews are submitted by our customers after their stay at Moon Palace

              Average guest rating

              7.8
              out of 10
              Excellent
              Based on 80 reviews

              Rating by category:

              Dining
              7.3
              Location
              8.1
              Rooms
              7.7
              Service
              6.6
              Value
              8.3

              Individual guest reviews

              • Moon palace resort fabulous, staff is fantastic and the rooms are very comfortable, and room service is pretty prompt. Waitors/waitresses frequently come round to take food/drink orders and the gym facilities offer great equipment.

                The beach is long, fairly wide and uncrowded.

                My rating for the hotel:

                • Average rating
                  8.8
                • Location
                  6
                • Rooms
                  9
                • Service
                  10
                • Value
                  10
              • Excellent at Moon Palace, the beach is just like everyone says lots of seaweed and the service and workers are all sooo nice. The rooms are big and the Golf/Spa portion of the resort has two great restaurants as well. Pools are wonderful.

                Food was not much different than the others.

                My rating for the hotel:

                • Average rating
                  9.2
                • Location
                  10
                • Rooms
                  8
                • Service
                  9
                • Value
                  10
              • Just returned from Moon Palace and the water is murky from all the sea grass and strong winds. The staff ware all very sweet and nice, the rooms are all elegant. The restaurants are brilliant, very spacious and plenty to choose from, the bar is stocked and even includes decent red wine and wine glasses, the pool is the best ever.

                The beach is not good here, the food is pretty bad too.

                My rating for the hotel:

                • Average rating
                  8.8
                • Location
                  6
                • Rooms
                  9
                • Service
                  10
                • Value
                  10
              • Moon palace is awesome, just a note, only the lobby buildings have an elevator and and the sea grass is not that bad. The staff is wonderful, the maids are very freindly helpful and the jacuzzi in the middle of the room is a big waste of space. The food is gourmet and the Silk Therapy products are lovely. The pool is beautiful.

                The water isn't as nice as other areas, we never waited more than 10 minutes for a bus and the Beach Club belongs to a separate company and is not up to the standard of the Palace.

                My rating for the hotel:

                • Average rating
                  8.8
                • Location
                  10
                • Rooms
                  9
                • Service
                  8
                • Value
                  8
              • The water was beautiful and the pool area was not an amusement park, the beach was to die for and the resort very quiet, all hotel employees were extremely friendly. The service was great except at the sunrise lobby bar, the staff were brilliant couldn’t do enough for you and the bed was the only good thing. Every restaurant was superb, the nightly dinner shows were fun and entertaining.

                Fairly more livelier of the two places and no people, and gorgeous calm seas and not too hot. Food was expensive.

                My rating for the hotel:

                • Average rating
                  8.0
                • Location
                  9
                • Rooms
                  4
                • Service
                  10
                • Value
                  9
              • Airport transportation was provided through chaza travel and was great, beach was very nice. Moon palace was beautiful, the personnel at the resort were consistently friendly and room was perfect,staff were more than helpful. The kitchen tour was very interesting, , because of the large group, the food at the buffet was interesting and the dinners at Los Caporales and the Caribenes were very good. Almost all of the Mexican dishes were delicious, the spa was AWESOME.

                The sea grass is no big deal.

                My rating for the hotel:

                • Average rating
                  9.2
                • Location
                  10
                • Rooms
                  10
                • Service
                  9
                • Value
                  8
              • The kiddie pool area on sunrise side was great and the beach at the MP was beautiful. The place was wonderful and the food was at best average, nothing to write home about. The staff were very friendly and the room was nice.

                Moon palace was not we expected.

                My rating for the hotel:

                • Average rating
                  7.0
                • Location
                  7
                • Rooms
                  5
                • Service
                  10
                • Value
                  6
              • Lovely place, good service and the room was cleaned everyday and the bed turned down again in the evening. The food was great, pools were nice.

                My rating for the hotel:

                • Average rating
                  9.0
                • Rooms
                  10
                • Service
                  7
                • Value
                  10
              • The hotel itself was very tidy there was no mess anywhere, the pool and the beach were clean, service was wonderful and the dollar goes a long way. The room was beautiful, the seafood buffet on the Nizuc side was great.

                My rating for the hotel:

                • Average rating
                  9.2
                • Location
                  10
                • Rooms
                  10
                • Service
                  7
                • Value
                  10
              • Beautiful hotel, the MP does a good just keeping the beach clean and the service was the absolute best out of any resort we have EVER stayed at. The room was very nice, food was great and the pools were amazing.

                My rating for the hotel:

                • Average rating
                  10.0
                • Location
                  10
                • Rooms
                  10
                • Service
                  10
                • Value
                  10
              • Fantastic hotel and nice beach. Exceptionally friendly and helpful staff, the hot tub was NOT in the way in the room, the pools were excellent and there were plenty of recliners. Food were all great, the dinner service was always very good.

                My rating for the hotel:

                • Average rating
                  9.8
                • Location
                  10
                • Rooms
                  9
                • Service
                  10
                • Value
                  10
              • The pools were awesome and the place was spotless, the beach party a blast, and Karaoke night was fun as well, the staff were courteous and friendly. The rooms were great too, food and drinks were very good, service was excellent and the only extended wait was at the Italian rest.

                My rating for the hotel:

                • Average rating
                  9.8
                • Location
                  10
                • Rooms
                  9
                • Service
                  10
                • Value
                  10
              • This place is amazing and service fromt the hardworking staff is spectacular. The rooms are exceptional and a buffet is included and was great.

                My rating for the hotel:

                • Average rating
                  10.0
                • Rooms
                  10
                • Service
                  10
                • Value
                  10
              • The entire stay was awesome and the beach was covered in seaweed, just as I read in reviews. As far as service goes, we thought was fine and rooms were wonderful. Cocktails were great and the entertainment in the 24hr bar was good, the outdoor BBQ food was excellent, the pool was large.

                My rating for the hotel:

                • Average rating
                  9.6
                • Location
                  10
                • Rooms
                  10
                • Service
                  8
                • Value
                  10
              • Just returned home yesterday, good prices and the hotel, grounds, room, pools and beach were all spotless. The service was great and la Gondola restaurant in Sunrise was the best breakfast buffet. The waiters were fun and friendly, the facilities were very nice.

                My rating for the hotel:

                • Average rating
                  9.6
                • Service
                  9
                • Value
                  10
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              Hotel Awards 2014

              MexicanHOTEL AWARDSRecommendedCancunMoon Palace

              According to guest reviews, the hotel has been rated asBest Family Hotels in Mexico

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