Moon Palace  5 stars

Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, 77500  show mapSave
From  US$ 432
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  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

The five-star Moon Palace Golf and Spa Resort is perfectly placed on the sandy spit in the Caribbean sea, close to the Area de Protection de Flora y Fauna Yum Balam.

This elegant property combines old Mexican hospitality and contemporary tropical setting.

The spacious 2,433 guest rooms and suites are fitted with luxurious décor and marble bathroom.

There are 13 restaurants and 12 bars providing tasty Mexican, Italian and international dishes.

The business services include wireless internet connection, fax and photocopying services, computers and audio-visual equipment. The conference center offers more than 11,200sqm of meeting space to accommodate up to 3,500 persons.

The recreational amenities comprise seven outdoor pools, six Jacuzzis, two kiddie pools with slides, golf club, spa facilities, basketball court, fitness center, sauna, six lighted tennis courts and meditation garden.

Number of rooms   2103.

hotel Moon Palace  Cancun location

Located on the northeast coast of Quintana Roo in southern Mexico, close to the ruins of ancient Mayan architecture, the Chichen Itza, the Wet'nWild water park and the island of Isla Mujeres.

Distance to:

Rooms

Deluxe Rooms are fitted with private balcony offering panoramic views of the lush resort landscapes.

Superior Deluxe Rooms are equipped with comfortable hammock and work desk.

Concierge Level Rooms offer private beach lounge chair area and turndown service.

Two Bedroom Presidential Suites include double Jacuzzi and terrace.

Junior Suites feature separate seating area and ceiling fan.

Grand Deluxe Suites also provide DVD player.

Dining options

The El Manglar Restaurant serves Italian cuisine in buffet-style dining from 6.30am till 11pm.

The Arrecifes provides tasty Brazilian dishes, fresh fruit juices and yogurt bar.

Los Caporales provides a la carte Mexican specialties in the relaxing ambience from 6pm to 11pm.

The Palapa Delfines serves light meals and refreshing drinks by the swimming pool.

The Palapa Pelicanos offers international buffet and sushi for lunch and dinner.

La Gondola provides impressive Italian dishes for breakfast and dinner.

The Mo-Mo-No-Ha-Na Restaurant serves delicious Asian fare in the attractive setting.

The Bugambilias Restaurant features comfortable atmosphere to savor Mexican flavors.

The El Caribeño located adjacent to the lobby serves tasty Caribbean cuisine in the casual setting.

At the hotel Moon Palace guests are invited to a american breakfast served for free. 

Facilities

General
  • Free parking
  • Car rental
  • Currency exchange
  • Elevator
  • Barber/Beauty Shop
  • 24-Hour Front Desk
  • Tour desk
Internet

Wireless internet is available in public areas and is free of charge

Guest Parking

Free Private hotel parking is possible on site.

Activities
  • Spa & wellness center
Services
  • Dry cleaning
  • Limousine service
  • Ticket service
Dining facilities
  • Bar
  • Restaurant
  • In-room breakfast
  • Bar/Lounge
Business facilities
  • Wi-Fi Internet
  • Fax/photocopying
Meeting facilities
  • Meeting room
Children's facilities
  • Child care
  • Children's play area
  • Game room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Indoor swimming pool
  • Sauna
  • Jacuzzi
  • Tennis
  • Outdoor pool
  • Exercise gym
  • Golf
  • Fitness center
  • Bicycle rentals
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • In-room safe
  • Terrace
  • Telephone
  • Hair dryer

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Pets

Pets are not allowed

Children and extra beds
  • All children under the age of 3 may stay free of charge when using existing bedding. 
  • All children may stay at the price of USD 56.00 per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 

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Rooms and availability

Deluxe Rooms are fitted with private balcony offering panoramic views of the lush resort landscapes.

Superior Deluxe Rooms are equipped with comfortable hammock and work desk.

Concierge Level Rooms offer private beach lounge chair area and turndown service.

Two Bedroom Presidential Suites include double Jacuzzi and terrace.

Junior Suites feature separate seating area and ceiling fan.

Grand Deluxe Suites also provide DVD player.

Guest Room

Resort view

Double Bed or Two Single Beds or 1 Double and 1 Single bed

Moon Palace  Guest Room
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Moon Palace  Guest Room
    Two-Bedroom Suite

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      Deluxe Twin Room

      Resort view, Garden view

      Two Single Beds

      Moon Palace  Deluxe Twin Room
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      Moon Palace  Deluxe Twin Room
        Superior Deluxe Room

        Garden view, Ocean view

        Double Bed or Triple

        Moon Palace  Superior Deluxe Room
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        Moon Palace  Superior Deluxe Room
        Moon Palace  Superior Deluxe Room
        Moon Palace  Superior Deluxe Room
          Deluxe Single Room

          Resort view

          One Single Bed

          Moon Palace  Deluxe Single Room
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          Moon Palace  Deluxe Single Room
            Special Room

            Garden view

            Moon Palace  Special Room
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            Moon Palace  Special Room
              Superior Deluxe Triple Room

              Garden view

              Triple

              Moon Palace  Superior Deluxe Triple Room
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              Moon Palace  Superior Deluxe Triple Room
              Deluxe Room

              Resort view, Ocean view, Garden view

              Double Bed or Two Single Beds or Triple

              Moon Palace  Deluxe Room
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              Moon Palace  Deluxe Room
                Superior Deluxe Single Room

                Garden view

                One Single Bed

                Moon Palace  Superior Deluxe Single Room
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                Moon Palace  Superior Deluxe Single Room
                  Deluxe Family Twin Room

                  Two Single Beds

                  Moon Palace  Deluxe Family Twin Room
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                  Moon Palace  Deluxe Family Twin Room
                  Double Room

                  Resort view, Golf view

                  Double Bed or King Size Bed

                  Moon Palace  Double Room
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                  Moon Palace  Double Room
                    Club Double Room

                    King Size Bed

                    Moon Palace  Club Double Room
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                    Moon Palace  Club Double Room
                      Single Room

                      Golf view

                      One Single Bed

                      Moon Palace  Single Room
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                      Moon Palace  Single Room
                      Deluxe Suite

                      Garden view

                      Moon Palace  Deluxe Suite
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                      Moon Palace  Deluxe Suite
                      Deluxe Family Room

                      Double Bed or Triple or One Single Bed

                      Moon Palace  Deluxe Family Room
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                      Moon Palace  Deluxe Family Room
                        Deluxe Triple Room

                        Resort view, Ocean view

                        Triple

                        Moon Palace  Deluxe Triple Room
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                        Moon Palace  Deluxe Triple Room
                        Grand Deluxe Double Room

                        Double Bed

                        Moon Palace  Grand Deluxe Double Room
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                        Moon Palace  Grand Deluxe Double Room
                        Twin Room

                        Resort view

                        Two Single Beds

                        Moon Palace  Twin Room
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                        Moon Palace  Twin Room
                        Deluxe Family Triple Room

                        Triple

                        Moon Palace  Deluxe Family Triple Room
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                        Moon Palace  Deluxe Family Triple Room
                        Superior Deluxe Twin Room

                        Garden view

                        Two Single Beds

                        Moon Palace  Superior Deluxe Twin Room
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                        Moon Palace  Superior Deluxe Twin Room
                        Superior Junior Suite

                        Golf view

                        Double Bed or One Single Bed

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                          Superior Deluxe Double Room

                          Garden view, Ocean view

                          Double Bed

                          Moon Palace  Superior Deluxe Double Room
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                          Moon Palace  Superior Deluxe Double Room
                          Moon Palace  Superior Deluxe Double Room
                          Moon Palace  Superior Deluxe Double Room
                            Special Junior Suite

                            Golf view

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                            Triple Room

                            Resort view

                            Triple

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                            Suite

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                            Deluxe Double Room

                            Resort view, Garden view

                            Double Bed or King Size Bed

                            Moon Palace  Deluxe Double Room
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                            Moon Palace  Deluxe Double Room
                              Junior Suite

                              Golf view

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                              Deluxe Family Double Room

                              Double Bed

                              Moon Palace  Deluxe Family Double Room
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                              Moon Palace  Deluxe Family Double Room

                                Moon Palace LocationWhat's nearby

                                Legend
                                Legend
                                • Current hotel
                                • Hotels nearby
                                • Airports
                                • Underground Railway Stations
                                • Train Stations
                                • Parks
                                • Attractions for Tourists
                                • Museums
                                • Convention Centers
                                • Stadiums
                                • Food and meals
                                • General

                                Hover above the icons to see hotel photo and details.

                                Click the hotel to go to the main hotel page.

                                What's nearby

                                Attractions for Tourists
                                • Wet n' Wild Park
                                  3.0km

                                Local Attractions

                                • Tulum Avenue
                                  2.5km
                                • Riviera Cancun Golf
                                  3.1km
                                  Blvd. Kukulcan Km 26, Cancun
                                • Playa Delfines
                                  8.7km
                                  Cancun 77710Mexico
                                • Mextreme Travel Whale Shark Tour
                                  9.1km
                                  Calle Plutarco Elias Calles s/n
                                • El Rey Ruins (Zona Arqueologica El Rey)
                                  9.1km
                                  Blvd Kukulcan Km 17, Cancun
                                Getting there.

                                Cancun International Airport is in 20.3km from the property.

                                Head north, continue straight onto Kukulkan, turn slight right to stay on Kukulkan, take the first right to stay on Kukulkan and turn right toward the property.

                                Moon Palace  Reviews

                                Guest reviews are submitted by our customers after their stay at Moon Palace

                                Average guest rating

                                3.9
                                out of 5
                                Excellent
                                Based on 80 reviews

                                Rating by category:

                                Value
                                4.2
                                Dining
                                3.6
                                Location
                                4.0
                                Rooms
                                3.8
                                Service
                                3.3

                                Individual guest reviews

                                • Moon palace resort fabulous, staff is fantastic and the rooms are very comfortable, and room service is pretty prompt. Waitors/waitresses frequently come round to take food/drink orders and the gym facilities offer great equipment.

                                  The beach is long, fairly wide and uncrowded.

                                  My rating for the hotel:

                                  • Average rating
                                    4.3
                                  • Location
                                    3
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                • Excellent at Moon Palace, the beach is just like everyone says lots of seaweed and the service and workers are all sooo nice. The rooms are big and the Golf/Spa portion of the resort has two great restaurants as well. Pools are wonderful.

                                  Food was not much different than the others.

                                  My rating for the hotel:

                                  • Average rating
                                    4.6
                                  • Location
                                    5
                                  • Rooms
                                    4
                                  • Service
                                    5
                                  • Value
                                    5
                                • Just returned from Moon Palace and the water is murky from all the sea grass and strong winds. The staff ware all very sweet and nice, the rooms are all elegant. The restaurants are brilliant, very spacious and plenty to choose from, the bar is stocked and even includes decent red wine and wine glasses, the pool is the best ever.

                                  The beach is not good here, the food is pretty bad too.

                                  My rating for the hotel:

                                  • Average rating
                                    4.3
                                  • Location
                                    3
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                • Moon palace is awesome, just a note, only the lobby buildings have an elevator and and the sea grass is not that bad. The staff is wonderful, the maids are very freindly helpful and the jacuzzi in the middle of the room is a big waste of space. The food is gourmet and the Silk Therapy products are lovely. The pool is beautiful.

                                  The water isn't as nice as other areas, we never waited more than 10 minutes for a bus and the Beach Club belongs to a separate company and is not up to the standard of the Palace.

                                  My rating for the hotel:

                                  • Average rating
                                    4.4
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    4
                                • The water was beautiful and the pool area was not an amusement park, the beach was to die for and the resort very quiet, all hotel employees were extremely friendly. The service was great except at the sunrise lobby bar, the staff were brilliant couldn’t do enough for you and the bed was the only good thing. Every restaurant was superb, the nightly dinner shows were fun and entertaining.

                                  Fairly more livelier of the two places and no people, and gorgeous calm seas and not too hot. Food was expensive.

                                  My rating for the hotel:

                                  • Average rating
                                    3.9
                                  • Location
                                    4
                                  • Rooms
                                    2
                                  • Service
                                    5
                                  • Value
                                    4
                                • Airport transportation was provided through chaza travel and was great, beach was very nice. Moon palace was beautiful, the personnel at the resort were consistently friendly and room was perfect,staff were more than helpful. The kitchen tour was very interesting, , because of the large group, the food at the buffet was interesting and the dinners at Los Caporales and the Caribenes were very good. Almost all of the Mexican dishes were delicious, the spa was AWESOME.

                                  The sea grass is no big deal.

                                  My rating for the hotel:

                                  • Average rating
                                    4.6
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    4
                                • The kiddie pool area on sunrise side was great and the beach at the MP was beautiful. The place was wonderful and the food was at best average, nothing to write home about. The staff were very friendly and the room was nice.

                                  Moon palace was not we expected.

                                  My rating for the hotel:

                                  • Average rating
                                    3.5
                                  • Location
                                    4
                                  • Rooms
                                    2
                                  • Service
                                    5
                                  • Value
                                    3
                                • Lovely place, good service and the room was cleaned everyday and the bed turned down again in the evening. The food was great, pools were nice.

                                  My rating for the hotel:

                                  • Average rating
                                    4.5
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    5
                                • The hotel itself was very tidy there was no mess anywhere, the pool and the beach were clean, service was wonderful and the dollar goes a long way. The room was beautiful, the seafood buffet on the Nizuc side was great.

                                  My rating for the hotel:

                                  • Average rating
                                    4.7
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    5
                                • Beautiful hotel, the MP does a good just keeping the beach clean and the service was the absolute best out of any resort we have EVER stayed at. The room was very nice, food was great and the pools were amazing.

                                  My rating for the hotel:

                                  • Average rating
                                    5.0
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                • Fantastic hotel and nice beach. Exceptionally friendly and helpful staff, the hot tub was NOT in the way in the room, the pools were excellent and there were plenty of recliners. Food were all great, the dinner service was always very good.

                                  My rating for the hotel:

                                  • Average rating
                                    4.8
                                  • Location
                                    5
                                  • Rooms
                                    4
                                  • Service
                                    5
                                  • Value
                                    5
                                • The pools were awesome and the place was spotless, the beach party a blast, and Karaoke night was fun as well, the staff were courteous and friendly. The rooms were great too, food and drinks were very good, service was excellent and the only extended wait was at the Italian rest.

                                  My rating for the hotel:

                                  • Average rating
                                    4.9
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                • This place is amazing and service fromt the hardworking staff is spectacular. The rooms are exceptional and a buffet is included and was great.

                                  My rating for the hotel:

                                  • Average rating
                                    5.0
                                  • Rooms
                                    5
                                  • Service
                                    5
                                  • Value
                                    5
                                • The entire stay was awesome and the beach was covered in seaweed, just as I read in reviews. As far as service goes, we thought was fine and rooms were wonderful. Cocktails were great and the entertainment in the 24hr bar was good, the outdoor BBQ food was excellent, the pool was large.

                                  My rating for the hotel:

                                  • Average rating
                                    4.8
                                  • Location
                                    5
                                  • Rooms
                                    5
                                  • Service
                                    4
                                  • Value
                                    5
                                • Just returned home yesterday, good prices and the hotel, grounds, room, pools and beach were all spotless. The service was great and la Gondola restaurant in Sunrise was the best breakfast buffet. The waiters were fun and friendly, the facilities were very nice.

                                  My rating for the hotel:

                                  • Average rating
                                    4.7
                                  • Service
                                    4
                                  • Value
                                    5
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