Mercure Queen'S Cheltenham  4 stars

The Promenade Cheltenham Gl50 1Nn, Cheltenham, United Kingdom, GL50 1NN  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities


Situated next to the famous Imperial Gardens, the four-star modern Mercure Queen S Hotel Cheltenham features central location of the downtown Cheltenham overlooking the Promenade.

The Mercure Queen S Hotel Cheltenham comprises all state-of-the-art facilities and amenities including a well-arranged business area with three meeting rooms equipped with LCD projector, fax, copy and print machine, slide projector and overhead projector, screen and flipchart along with large Montpellier Boardroom while golf courses are just steps away from the hotel.

The hotel boasts 79 guestrooms featuring one reduced mobility room, four connecting rooms, two family rooms all fully equipped with necessary amenities such as air cooling, trouser press, satellite and cable TV, well-packed mini-bar, while a printer and fax machine are available on request.

The atmosphere of the in-house Napier restaurant offers creative British and international flavors and the contemporary setting of the Gold Cup bar with light meals, snacks and traditional beverages is great place to enjoy meals at.

Mercure Queen S Hotel Cheltenham is just 4.3km away from Swindon Railway Station Airport, Gloucestershire Airport 6km, Kemble Airport 25km, Kemble Raf Airport 26km, Oaksey Park Airport 30km, Birmingham Airport 66km, Coventry Airport 67km, Bristol Lulsgate Airport 72km, Cardiff Tremorfa Hel Airport 87km and East Midlands Airport 120km.

Number of rooms   79.

City Center Cheltenham - 2300 ft
Airports Gloucestershire (GLO) - 3.7 mi, RAF Station (ABB) - 35.6 mi
Bus stop - 1400 ft
Restaurants zizzi, Cheltenham Spa (cuisine: Italian) - 1300 ft, Prithvi Restaurant (cuisine: Indian) - 1400 ft


Mercure Queen S Hotel Cheltenham has classic rooms with one queen size bed, privilege double or twin rooms and king double or twin rooms with LCD TV, well-packed mini-bar while family rooms feature double bedrooms with a single sofa bed.

Dining options

Enjoy delicious quality steaks and fresh seafood at the on-site restaurant, the Napier, serving tasty British and international cuisine while the Gold Cup bar is a place where one can relax tasting drinks and light refreshments to go. The restaurant works daily from 7am to 9.45pm while the bar waits for you daily from 11am till 11pm.

A full breakfast is served at the price of GBP 15.50 per person per night. 


Three modern and fully-equipped meeting rooms at the business-like Mercure Queen S Hotel Cheltenham for up to 100 delegates banqueting-style offer individually designed delegate packages, complimentary stationery, LCD projector, fax, copy and print machine, slide projector and overhead projector, screen and flipchart while the Montpellier Boardroom serves as an ideal place for holding small meetings of up to 14 delegates and the Regency suite can additionally host small meetings and individual occasions.


Mercure Queen S Hotel Cheltenham offers golf course just steps away from the hotel.

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General information



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  • Parking
  • Safe deposit box
  • Elevator
  • Bus parking
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Tour desk

Wireless internet is available in public areas and is free of charge.

Guest Parking

Private hotel parking is possible on site and the rate is GBP 10 per day.

  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Ironing facilities
  • Mini bar
  • Dressing area
  • Hair dryer
  • Cable TV
  • AM/FM alarm clock
  • Internet access
  • Direct dial telephone



from  2 pm


until  12 pm

Children and extra beds
  • All children under the age of 2 may stay for free in a crib. 
  • All children under the age of 12 may stay for free in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets are allowed on request.

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Mercure Queen S Hotel Cheltenham has classic rooms with one queen size bed, privilege double or twin rooms and king double or twin rooms with LCD TV, well-packed mini-bar while family rooms feature double bedrooms with a single sofa bed.

Standard Double Room
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Mercure Queen'S Cheltenham Standard Double Room
Mercure Queen'S Cheltenham Standard Double Room
Mercure Queen'S Cheltenham Standard Double Room
Mercure Queen'S Cheltenham Standard Double Room
Bed type: Double Bed or Two Single Beds or Queen Size Bed

Double Room

Room facilities
    Check Prices
    Bed type: Queen Size Bed or 4 Queen Beds
    Superior Double Room
    Check Prices
    Mercure Queen'S Cheltenham Superior Double Room
    Mercure Queen'S Cheltenham Superior Double Room
    Mercure Queen'S Cheltenham Superior Double Room
    Bed type: Queen Size Bed or King Size Bed
    Size: 280 sq. feet

    Double Room

    Room facilities
      Deluxe Double Room
      Check Prices
      Mercure Queen'S Cheltenham Deluxe Double Room
      Mercure Queen'S Cheltenham Deluxe Double Room
      Mercure Queen'S Cheltenham Deluxe Double Room
      Mercure Queen'S Cheltenham Deluxe Double Room
      Bed type: King Size Bed or One Single Bed

      Single room

      Room facilities

        Mercure Queen'S Cheltenham LocationWhat's nearby

        • Current hotel
        • Hotels nearby
        • Airports
        • Underground stations
        • Train stations
        • Parks
        • Tourist attractions
        • Museums
        • Convention centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        What's nearby.

        Mercure Queen S Hotel Cheltenham is just 450m away from the downtown Cheltenham while other interesting site are as following Leckhampton 3.3km, Charlton Kings 3.4km, Golden Valley 3.7km, Shurdington 4.2km, Swindon 4.3km, Southam 4.6km, Bishops Cleeve 6km, Churchdown 6.1km, Staverton 6.3km, Dowdeswell 6.4km, Coombe Hill 7.2km, Cowley and Coberley 7.3km while Little Witcombe is approximately 7.5km away.

        Tourist attractions
        • Cheltenham Town Hall
          400 ft
        • Cheltenham Art Gallery & Museum
          1700 ft
        Popular areas
        • City Center
          2000 ft
        Places of interest
        • Albion House Social Club
          2000 ft
        • Cheltenham Gas Club
          3700 ft
        • Casino Slots
          1700 ft
        • Quicksilver
          1700 ft
        • Smokey Joe's Amusement Cafe
          2000 ft
        • Royale Gloucester Snooker & Social 1993 Lodge
          2000 ft
        • Odeon Cinema
          2700 ft
        • Ace Bingo
          2700 ft
        • Ballyhoo Leisure Ltd
          1.5 mi
        • Cheltenham Racecourse
          1.6 mi
        • Cotswold Tenpin Bowling
          1.6 mi
        Monuments and Landmarks
        • Pittville Pump Room
          1.2 mi
        • Cotswold motor museum and toy collection
          2000 ft
        • Holst Birthplace Museum
          3300 ft
        • Everyman Theatre
          1400 ft
        • The Playhouse Theatre
          1700 ft
        • Bacon Theatre
          1.1 mi

        Local Attractions

        • Cheltenham Leisure Centre
          1.2 mi
          Tommy Taylors lane, Cheltenham
        • Pittville Park
          1.3 mi
          Central Depot, Cheltenham
        • Barnwood Arboretum & Park
          5.9 mi
        • Winchcombe Railway Museum & Gardens
          6.1 mi
          23 Gloucester Street, Winchcombe
        • Sudeley Castle
          6.3 mi
          Off B4632, Winchcombe

        Near the hotel

        • Cheltenham Town Hall
          600 ft
          Imperial Square, Cheltenham
        • Montpellier District
          800 ft
        • The Brewery
          2700 ft
          Henrietta St, Cheltenham

        Restaurants Nearby

        • zizzi, Cheltenham Spa

          64% likes this, based on 214 reviews
          Cuisine: Italian
          Price Range: USD 18 - USD 42

          1300 ft
          St James Church

          Phone: 01242 252493

        • Prithvi Restaurant

          95% likes this, based on 344 reviews
          Cuisine: Indian
          Price Range: USD 16 - USD 47

          1400 ft
          37 Bath Road

          Phone: 01242 226229

        • Lumiere

          92% likes this, based on 289 reviews
          Cuisine: Seafood, Contemporary, Vegetarian, British
          Price Range: USD 34 - USD 91

          1700 ft
          Clarence Parade

          Phone: 01242 222200

        • Daphne Restaurant

          78% likes this, based on 389 reviews

          1800 ft
          2 Crescent Place

          Phone: 01242 577299

        • L'artisan

          71% likes this, based on 117 reviews
          Cuisine: French

          1800 ft
          30 Clarence Street

          Phone: 441242571257

        Getting there.

        To get to the hotel via the M5, exit at Junction 11 and follow signs for Cheltenham, then you will pass the A40 for 5km till you reach Montpellier (HSBC Bank on the right), and there take the first exit down past the park on the right.

        Getting around.

        Cheltenham Spa railway station is within short walk away from the Mercure Queen S Hotel Cheltenham while the hotel also offers parking for 30 car spaces.

        Mercure Queen'S Cheltenham Reviews

        Guest reviews are submitted by our customers after their stay at Mercure Queen'S Cheltenham

        Average guest rating

        out of 10
        Very good
        Based on 152 reviews

        Rating by category:


        Individual guest reviews

        • Older travelers

          Room was rather small for the price with not very interesting view of the car park. Beds were very comfortable, but there was some early morning door banging in the corridor.

          Power cut during the night left us without hot water the first morning.

          • Average rating
        • Group of friends

          Staff was excellent, very helpfull

          Yes I paid £100 for a room, there was no mini bar in the rooms, there was no toiletries in the room. I don't think it is worth the money, nothing different than premier inn.

          • Average rating
        • Couple

          location of hotel, comfortable beds and lovely views over the park.

          • Average rating
        • Single

          I had a stunning corner room (115) with high ceilings, three windows and an extra long bed.

          So why was the bath only 3/4 length?

          • Average rating
        • Older travelers

          faded opulence echoing late victorian/edwardian empire replaced to a large extent by the now traditional connection with the NH festival

          ok no teapot no double bed (twin beds which did not fit together) hot water scaldingly hot breakfast table service not quite adequate

          • Average rating
        • Older travelers

          I am sorry to say that this hotel is living on rapidly fading glory from a bygon era. The location is superb but the interior is shabby and generally far below what is expected. Worn mats in reception, carpets throughout that would be appropriate in a rural guesthouse 40 years ago, no hot water in our washhand basin and no extractor fan in the windowless bathroom, and a crude plus in portable radio on the floor of the dining room providing muzak sum it all up. At c£220 for two nights and just one breakfast, it was certainly not value for money. The staff were excellent but the owners nend to invest a solid million or two, at the very least, to upgrade their offering.

          • Average rating
        • Older travelers

          Very good service from friendly staff in a classic old hotel..

          Some of it does look a bit faded but really adds to the charm of the place. Facilities such as bathroom etc all modern.

          • Average rating
        • Older travelers

          Staff very helpfull and freindly,the hotel has a nice relaxed atmosphere and I enjoyed staying there and would like to stay again.

          Having to pay £10.00 per night for parking I think that this should be included in the price.

          • Average rating
        • Older travelers

          The staff are unfailingly polite and try to be helpful. The mattresses are firm. The plumbing worked well, though the water is unpleasantly soft. The breakfast is very good and the dining room is airy and attractive.

          As late arrivals, particularly ones paying a special rate, I was pretty sure we weren't going to get a wonderful room (though that can happen at the last minute, of course). Room 204, however, has a very large bed that makes it awkward for the person near the wall to get in and out, and also makes a small exercise in contortion out of using the bathroom. More importantly, the air conditioning didn't work, and though the (obviously frustrated) duty manager was able to provide a fan, he noted that 'everything's electronic now, done with laptops.' This may make the system cheaper to run and easier to 'service' (which he added had been done in the last 24 hours), but it doesn't do much for the hot and tired guest.

          • Average rating
        • Group of friends

          Very comfy huge beds!

          Terrible check in, staff hd no clue what was happening as there seemed to be several doscrepancies in what we had booked, from nights booked, class of room to weather we had paid! The receptionist was completely lacking in any charm what so ever! We were then allocated a key that opened the door to a room that was occupied by other guests! Our friends key didn't work! We finally managed to get the key re-cut and a room the did not come complete with other guests! We were going to a wedding the following day and booked a taxi to take us there which was ordered for an hour earlier, nobody even bothered to call pur room to advised us of this. The 1st we knew was when we showed up at reception to be told it wad been and gone! The bar was un staffed. Upon check out, our room had had £150 worth of other guests bills put on to ours, which we had to argue weren't ours. Along with £15 breakfast bill which should have been included in our room rate! We were lucky as we only returned from our trip less stressed than hoped. Our friends returned with a selection of bites from the hungry bed bugs! Lovely!

          • Average rating
        • Group of friends

          The location

          The lack of organisation E.G. I was booked for two nights but when I arrived only booked for one.

          • Average rating
        • Group of friends

          Location, In the centre of Cheltenham near shops and night life, room size and facilities, staff were helpfull and polite, bed was superb, overall a very nice experiance. Good breakfast and not bad value as there was a two for one offer.

          Room backed onto and overlooked air conditioning plants, very noisy so unable to have window open, Food rather limited menu and very expensive, Breakfast £15:00 for instance.

          • Average rating
        • Family with children

          Everything was perfect for me and my family for the week end. We had four bedrooms in total

          • Average rating
        • Couple

          When we arrived the air con in our room was blasting out heat at 24 deg, and despite all our efforts we could not get it to cool down for our stay. The room was like a sauna and we got no sleep as it was too hot

          • Average rating
        • Older travelers

          Then whole ambience of the hotel and surroundings

          Having to pay an extra £10.00 for car park. I feel this should have been included in the price of the hotel.

          • Average rating
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        Why book with us?

        Low prices
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        Free cancellations
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        Hotel Awards 2014

        UKHOTEL AWARDSRecommendedCheltenhamMercure Queen'S Cheltenham

        According to guest reviews, the hotel has been rated asBest Design Hotels in United Kingdom

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