Mercure Grand Umm Al Qura Hotel - Mecca

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Grand Umm Al Qura Hotel - Mecca

 Internet

Wi-Fi in rooms

Free Wi-Fi

 Parking
 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Breakfast

In-room breakfast

 Food/Drinks

Restaurant

 Meeting facilities

Meeting room

 No Smoking

Non-smoking rooms

Overview

Mercure Grand Umm Al Qura is situated in the center of Mecca near Safwah tower, Masjid Al Haram and Zamzam Well.

Thanks to a bus stop nearby, the quiet hotel is well connected with other parts of Mecca. Just 2km from the center of Mecca known for Muzdalifah, Mina and Um AlQura University.

Taif airport is 75 minutes' drive from the hotel.

Rooms

The property comprises of air-conditioned rooms well-appointed with plasma TV, satellite TV, a minibar, a laptop-size safe and Wi-Fi. They offer private bathrooms with a bidet, a shower and a bathtub.

Eat

In the morning a hot buffet breakfast is served. The traditional restaurant serves authentic dishes.

Services

Currency exchange, a tour desk and parking for general use and internet access, a photocopier and a business center for work can be found on-site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free private hotel parking is possible on site.

Number of floors   11.  Number of rooms   308.

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Facilities

General

  • Free Wi-Fi
  • Parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • ATM/Cash machine
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • 24-hour room service
  • Car rental
  • Dry cleaning
  • Laundry
  • Tours/Ticket assistance

Dining facilities

  • In-room breakfast
  • A la carte restaurant

Meeting facilities

  • Business center
  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available

Room facilities

  • Wi-Fi in rooms
  • In-room air conditioning
  • VIP room facilities
  • Paid in-room safe
  • Mini-Bar
  • Sitting area
  • Rollaway/Extra bed
  • Ironing facilities

Bathroom

  • Private bathroom
  • Bath/Shower

Kitchen facilities

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Policies

Check-In

  • from  4 pm

Check-Out

  • until  12 pm

Children and extra beds

  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
Show big map »

Hotel Address:

Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

Get directions
City Center
  • Mecca
    2.0 mi
Airports
Hotel information
  • Check-In:
    from  4 pm
  • Check-Out:
    until  12 pm
  • Number of floors:
    11
  • Number of rooms:
    308

Hotel Awards

SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Saudi Arabia

Use Badge

Rooms and availability

Mercure Grand Umm Al Qura Standard Double Room Standard Room with 1 double bedMercure Grand Umm Al Qura Standard Double Room Room information
Standard Double Room
Bed type: Double Bed or 2 Single beds
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information
Room facilities

    How to reach hotel

    hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
    Show big map »

    Hotel Address:

    Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

    Get directions
    City Center
    • Mecca
      2.0 mi
    Airports
    Hotel information
    • Check-In:
      from  4 pm
    • Check-Out:
      until  12 pm
    • Number of floors:
      11
    • Number of rooms:
      308

    Hotel Awards

    SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Saudi Arabia

    Use Badge

    Mercure Grand Umm Al Qura Location

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    What's nearby

    Tourist attractions

    Popular areas

    Places of interest

    Universities, Institutes

    • Um AlQura University - 2.3 mi

    Local Attractions

    • Abraj Al-Bait Towers - 1.2 mi
      MeccaSaudi Arabia
    • Floating Mosque - 3.0 mi
    Hotel information
    • Check-In:
      from  4 pm
    • Check-Out:
      until  12 pm
    • Number of floors:
      11
    • Number of rooms:
      308

    Hotel Awards

    SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Saudi Arabia

    Use Badge

    Mercure Grand Umm Al Qura Reviews

    Guest reviews are submitted by our customers after their stay at Mercure Grand Umm Al Qura

    Average guest rating

    7.0out of 10
    Very good
    Based on 740 reviews

    Rating by category:

    Rooms
    9.0
    Value
    8.0

    Individual guest reviews

    • Single
      10.0

      i did not like the shuttle bus service. Never keep the time table.

    • Single
      5.0

      Yes , the wirless internet was not availale in rooms , was only available in the looby , which was not comfortable. Also the transportation was not available most of time on return from Haram.

    • Family with children
      6.6

      hotel servic is good, hotel crow was very helpful, hotel transportation is availbale for required time

    • Group of friends
      3.2

      Very poor location, with aggressive staff and no transportation were provided between the hotel and Haram as promised. How ever, I don't recommend any body to stay in this hotel.

      I didn't find anything good at all. The room cleaner keeps on knocking your door in daily basis asking for money!

    • Family with children
      4.6

      The room was ok. They bathroom needs refurbishment as there was some mould growing.

    • Couple
      8.8

      It is a very good hotel at very reasonable tarrif. However, its location and car parking facilities are not impressive.

      Shuttle bus service was not satisfactory.

    • Older travelers
      6.6

      The hotel environment was calm, not noisy. Elevators were fast and under call immediately. Laundry service was good and quick. Most important, prices were competative compared to other hotels around it with the same standards.

      The shuttle service to and back from the Haram mosque was not well monitored, specially when coming back to the hotel. We usaually took taxi's due to the repeated unavailability of the shuttle buses, which were just parked most of the time under the hotel, and which, as per their schedule, were supposed to be available on all times and included in the price.

    • Couple
      5.4

      Bus Service is fine, but not very good.

      Distance from Haram to Hotel is not walking distance, However at the website it was mentioned as a walking distance. Its not less then 3KM from Babul Islam Gate.No good food shops near hotel

    • Family with children
      4.6

      Integrity of the employees were questionable

    • Family with children
      7.8

      The Room service was very efficient and excellent. The staff was very good and helping. The shutlle service was excellent.

      Somehow rooms and bathroom were a bit smaller than what is available in other hotels within same rates. The carpets were not cleaned properaly.

    • Older travelers
      7.4

      Good for the value of money. The bus stop is far away from Haram. You still have to walk a long way to reach the prayer area.

      The reception staff.

    • Single
      5.4

      Good room service

      Bad staff at reception. Wanted to carry on with their mobile phone conversations.

    • Family with children
      7.0

      Good

      Front desk was empty most of the time which is a non-security feature

    • Single
      6.2

      The shuttle bus service to the haram was convenient.

      The hotel was hard to find because the hotel signage was incorrect. It did not have mercure listed on the building.

    • Family with children
      6.6

      Very nice hotel But it is more than 1000 m from Haram

    How to reach hotel

    hotel Mercure Grand Umm Al Qura Hotel - Mecca Mecca location
    Show big map »

    Hotel Address:

    Al Masjid Al Haram Street P.O Box 964 , Mecca, Saudi Arabia, 21955

    Get directions
    City Center
    • Mecca
      2.0 mi
    Airports
    Hotel information
    • Check-In:
      from  4 pm
    • Check-Out:
      until  12 pm
    • Number of floors:
      11
    • Number of rooms:
      308

    Hotel Awards

    SaudiHOTEL AWARDSHighly RecommendedMeccaMercure Grand Umm Al Qura

    According to guest reviews, the hotel has been rated as
    Best Luxury Hotels in Saudi Arabia

    Use Badge

    Hotels nearby