La Tortuga Hotel & Spa  3 stars

Av. 10; Calle 14; Col. Centro., Playa del Carmen, Mexico, 77710  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

Four-star La Tortuga Hotel & Spa is ideally located close to the beach in Playa del Carmen. Playa’s famous Quinta Avenida (Fifth Avenue) is open to foot traffic only and is filled with a wide selection of restaurants, bars and shops.

La Tortuga Hotel & Spa is a small boutique hotel designed to offer unlimited opportunities for water activities.

Each of 51 rooms has personality and charm. Televisions come with cable channels. Many accommodations feature a sitting area, rooftop terrace, private Jacuzzi, hammock, chairs and table on the balcony. The hotel provide with daily beach towels for the beach club.

Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning.

La Tortuga Hotel & Spa offers relaxing spa services, an enjoyable outdoor pool and access to the services at a nearby beach club. The hotel features special services for honeymooners.

Number of rooms   45.

City Center Playa del Carmen - 3000 ft
Airports Cozumel (CZM) - 12.1 mi, Cancъn International (CUN) - 30.8 mi
Restaurants Oh Lala (cuisine: International) - 100 ft, Ah Cacao Chocolate Cafe (cuisine: Dessert, Coffee Shop, Ice Cream) - 600 ft

Rooms

Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

Dining options

Complimentary breakfast is served daily pool side.

Guests have a choice between hot breakfast, different eggs dishes, fruit plates and other.

Breakfast is served from 7am to 11am.

Lunch is served from 1pm to 4pm.

Dinner is served from 7pm to 11pm.

Byblos Restaurant in front of the hotel serves a French meal.

On 12th Street, guests can enjoy “pizza al trancio” at Pizza Pazza or Pizza Banana, savour great seafood tacos, or a delicious meal at The Glass Restaurant.

At the hotel La Tortuga & Spa guests are invited to a american breakfast served for free. 

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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Multilingual staff
  • Concierge desk
  • Storage space
  • 24-Hour Front Desk
  • Tour desk
Internet

Wireless internet is available in public areas and is free of charge.

Hotel high-speed internet access is available in public areas and is free of charge.

Guest Parking

Private hotel parking is possible at a location nearby (reservation might be needed) and the rate is USD 10 per day.

Activities
  • Spa & wellness center
  • Billiards
  • Diving
Services
  • Wedding Services
  • Laundry
  • Dry cleaning
Dining facilities
  • Continental breakfast
  • Bar/Lounge
  • Restaurant
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
Leisure and relaxation facilities
  • Outdoor pool
  • Golf
  • Fishing
  • Jacuzzi
  • Health club
  • Solarium
  • Sun terrace
  • Hot tub
  • Shiatsu massage
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Tea and Coffee Facilities
  • Ironing facilities
  • In-room safe
  • Mini bar
  • Balcony
  • Terrace
  • Ceiling fan
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Slippers
Media
  • Cable TV
  • AM/FM alarm clock
  • Telephone
  • Radio
  • TV
  • iPod docking station

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Children and extra beds
  • There are no cribs provided in a room. 
Pets

Pets are not allowed.

Travelers’ questions & answers

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Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

Guest Room
Check Prices
La Tortuga Hotel & Spa Guest Room
La Tortuga Hotel & Spa Guest Room
La Tortuga Hotel & Spa Guest Room
La Tortuga Hotel & Spa Guest Room
Bed type: King Size Bed or 1 King or 2 Queen beds
Size: 240 sq. feet
Junior Suite
Check Prices
La Tortuga Hotel & Spa Junior Suite
La Tortuga Hotel & Spa Junior Suite
La Tortuga Hotel & Spa Junior Suite
La Tortuga Hotel & Spa Junior Suite
Bed type: 1 King or 2 Queen beds or King Size Bed
Size: 380 sq. feet
Superior Junior Suite
Check Prices
La Tortuga Hotel & Spa Superior Junior Suite
La Tortuga Hotel & Spa Superior Junior Suite
La Tortuga Hotel & Spa Superior Junior Suite
La Tortuga Hotel & Spa Superior Junior Suite
Bed type: King Size Bed
Size: 435 sq. feet
Standard Plus Double Room
Check Prices
La Tortuga Hotel & Spa Standard Plus Double Room
La Tortuga Hotel & Spa Standard Plus Double Room
La Tortuga Hotel & Spa Standard Plus Double Room
La Tortuga Hotel & Spa Standard Plus Double Room
Bed type: King Size Bed or 1 King or 2 Queen beds
Size: 240 sq. feet
Room facilities

    La Tortuga Hotel & Spa LocationWhat's nearby

    Legend
    Legend
    • Current hotel
    • Hotels nearby
    • Airports
    • Underground stations
    • Train stations
    • Parks
    • Tourist attractions
    • Museums
    • Convention centers
    • Stadiums
    • Food and meals
    • General

    Hover above the icons to see hotel photo and details.

    Click the hotel to go to the main hotel page.

    What's nearby

    Popular areas
    Places of interest
    • Terminal foránea de autobuses ADO
      700 ft
    • 28 de Julio Square
      1000 ft
    • Church of Guadalupe
      1.2 mi
    Marina

    Local Attractions

    • Sian ka'an Jeep Tour Expedition
      1.5 mi
      Monte de los Cibeles, Playa del Carmen
    • Temazcal Natura
      1.5 mi
      Monte de los Cibeles, Playa del Carmen
    • Casa Cenote
      1.6 mi
    • Xaman Ha Aviary
      2.0 mi
      Paseo Xaman-Ha, Playa del Carmen
    • Cenote Chaak Tun
      2.1 mi
      Av. Juarez, Playa del Carmen

    Near the hotel

    • Riviera Art Gallery
      800 ft
      20th Street between 5th Av. & 10th Av., Playa del Carmen

    Restaurants Nearby

    • Oh Lala

      80% likes this, based on 555 reviews
      Cuisine: International
      Price Range: USD 7 - USD 30

      100 ft
      Calle 14 bis between 10th & 15th Av.

      Phone: 9841274844

    • Ah Cacao Chocolate Cafe

      74% likes this, based on 946 reviews
      Cuisine: Dessert, Coffee Shop, Ice Cream, Café
      Price Range: USD 6 - USD 21

      600 ft
      5th Ave & Constituyentes

      Phone: +52 984 803 5748

    • Kaxapa Factory

      95% likes this, based on 560 reviews
      Cuisine: Vegan, Organic, Venezuelan
      Price Range: USD 4 - USD 8

      600 ft
      Av Constituyentes, betwen 10 and 15 avenues

      Phone: 9841471645

    • Coffee Stop

      84% likes this, based on 111 reviews
      Cuisine: Café, Bagels
      Price Range: USD 5 - USD 8

      900 ft
      Calle 10 North

      Phone: 984 803 4365

    • Los Tabernacos Bistro Lounge

      85% likes this, based on 298 reviews
      Cuisine: Bar
      Price Range: USD 5 - USD 14

      2800 ft
      1st Avenue North between 10 y 12

      Phone: 984-803-1674

    Getting there.

    The main point of arrival Cancun International Airport is 50.2km from the hotel.

    From Cancun Airport by car:

    Take the only highway south towards Playa, and wait until you will see the green exit (on your left hand side) signs for Playa.

    Wait until you pass most of them and take the exit that says "AVENIDA JUAREZ", one of the last.

    Take a left, and drive all the way along Avenida Juarez until the end, where you will be forced to take a left (one way street), upon meeting Avenida 10.

    Drive along Avenida 10 for about 10 blocks until, on your right hand side, you will see La Tortuga Hotel at the corner of Calle (street) 14.

    Other transportation available from the airport includes:

    • buses that leaves from outside the main arrival hall at the airport. Just before you exit the terminal, there is a Riviera counter where you can buy your ticket (about USD9). In Playa del Carmen the bus works out of the main bus terminal at 5th Avenue and Juarez.
    • a colectivo is (usually) a van that will take up to 10 people. They don't leave at any specific time, but you will have to wait until it's full enough to justify the trip. You may have to make stops at other resorts and hotels along the way, which can easily double the time it will take you to get to Playa del Carmen. To take one of these authorized taxis, go to any of the TTC kiosks located around the terminal and buy a ticket, or just step out of the arrival hall and you will get many offers. The price usually works out to about USD18 per person.
    • taxis that depart from the terminal. It is roughly a 45 minute ride to Playa del Carmen. A union controls who can carry tourists from the airport and what they charge. Taxis originating in Playa del Carmen are not actually authorized to take people to Playa, but you may end up with a driver that cannot find his way around Playa very well. The ride to Playa del Carmen will cost you around USD65.
    • airport transfers are available 24 hours a day, no extra costs for late night pick-ups or departures. Approximate amount for transfer is USD55 for one or two people.

    La Tortuga Hotel & Spa Reviews

    Guest reviews are submitted by our customers after their stay at La Tortuga Hotel & Spa

    Average guest rating

    8.4
    out of 10
    Exceptional
    Based on 110 reviews

    Rating by category:

    Value
    8.7
    Dining
    8.9
    Location
    9.3
    Rooms
    7.7
    Service
    7.7

    Individual guest reviews

    • Couple

      Room and lobby design, location - centered and quite, very comfortable bed

      Bathroom not comfortable enought, water pooing our of the shower cabin, few space for storage the staff in the room

      • Average rating
        7.8
    • Older travelers

      Setting was beautiful. Gorgeous grounds, pools, lush vegetation, comfortable lounge chairs and lounge beds. Small, quaint hotel with attentive staff that were fabulous. Delicious a la carte breakfasts: we tried a different one everyday. Rooms all seemed different: we upgraded to a Superior junior suite and loved it. One block from 5th Avenue, yet quiet. I read reports about the noise from the Coco Bongo club nearby, but we heard NOTHING and slept like babies. We often walked to the Mosquitoe Beach Club, which they give you a daily pass to, and loved that also!

      They don't have a gym, however you get a 50% discount at "THE GYM", which is 2 blocks away and is an amazing full service gym with yoga, spinning, etc classes, and we got a 5 day pass for $30/pp.

      • Average rating
        9.6
    • Older travelers

      The staff where excellent and extremely helpful

      Plants where a bit old and tired around the jacuzzi area on the roof

      • Average rating
        8.2
    • Couple

      Location is excellent. Despite the hotel is one block far from the night clubs, it is silent and relaxing. The staff is amazing.

      • Average rating
        9.6
    • Couple

      We got a free upgrade which made a lovely difference. Bed was huge and very comfy. Bathroom was lovely, with good shower power.

      They left 2 bottles of water in the room seperate from the mini bar fridge so we assumed they were complimentary but we got charged for them when leaving. Would be nice of them to offer free water as you can't drink the tap water.

      • Average rating
        9.2
    • Single

      It was serene, a five minute walk from the busy streets yet the design and the fact that the hotel bar closes at 11pm means the hotel is very quiet at night but also in the daytime too. Very comfortable rooms too.

      The landscaped gardens around the pool are beautiful but do attract a lot of bugs and the pool whilst looking beautiful is not actually very easy to swim in as the depth varies a lot with many stairs and levels every few feet.

      • Average rating
        7.8
    • Couple

      Very Nice pool. Good reasonable priced restaurant. Just 1 block from main street and 2 from the beach

      • Average rating
        9.2
    • Couple

      The staff were very helpful and friendly. The room was small but very nice. Overall, the ambiance was great, the restaurant was quite good, and the location (1 block from avenida quinta) was fantastic.

      • Average rating
        10.0
    • Group of friends

      We liked the service. Everyone was friendly and I felt very relaxed.

      • Average rating
        10.0
    • Couple

      We will definitely be back. The Bistro offered fine dining and service at a reasonable price.

      • Average rating
        10.0
    • Older travelers

      La Tortuga has a wonderful sense of design throughout. Great location and a great staff.

      • Average rating
        8.8
    • Couple

      This great hotel is the best you can find for this price range in Playa Del Carmen! The staff was great and really willing to assist with any question you might have, and always with a smile. The rooms are very nice and clean (although they seem a little old). The hotel is generally kept in a very good condition by the nice staff. Enjoy the special pool and nice bar to escape the noise and chaos of the 5th avenue, which is right around the corner! bottom line-highly recommended!

      We had to ask the reception to take care of a phone-ringing nonstop in a room next to ours (a kind of an office). Also, the AC was noisy and sure could use gas refill.

      • Average rating
        8.8
    • Couple

      Excellent hotel. Highly recommended. The breakfast in the morning was outstanding with great service. Very good service at the hotel. Clean rooms with a distinct charm. Fantastic location. I was concerned about noise from coco bongo but it was not an issue at all- i couldnt hear any noise.

      Internet wifi was not accessible from my room. It was available by the pool, lobby, and restaurant.

      • Average rating
        9.2
    • Older travelers

      It is like a quiet, cool oasis in the middle of Playa del Carmen. Minutes from the beach, with free access to several of the beach clubs. Just off Av. 5, with immediate access to all shops, restaurants etc and 15 min walk from island ferry terminal. Friendly staff. Lots of privacy if wanted. Great cocktails at poolside bar. Food fairly average but lots of alternatives

      • Average rating
        9.2
    • Older travelers

      The Hotel is pretty. The people cleaning our rooms, serving our food and cleaning the premises were helpful and friendly.

      When a hotel is called a Spa what comes to mind is relaxation and quietness. This hotel turns out to be in the middle of a very busy night life area. On arrival we requested at reception to be in a quiet room, my wife and I went to sleep at 10pm after an almost 24hr trip to the hotel at 11pm we were woken up by the base beat sounds from the club nearby, the music was incredibly loud and finally finished at 6am. To make things worse during the hour that we managed to sleep the air conditioning leaked onto a table where our mobile phone was. In the morning the Manager of the hotel wouldn't deal directly with us for quite a long time, instead she kept sending her subordinates and there was a lot of confusion on the cancellation procedures. First they told us they couldn't give us the money back (the full amount was taken on arrival - now I know why) at all and we had to talk to Booked.net. We said that was unacceptable since we had paid them directly the night before. So then they changed their minds and acknowledged they could but they would charge us two extra nights on top of the one we stayed (3 nights in total). The reason for charging us at all was because they had offer us another room on the other side of the (very small) hotel where sound seems not to travel (very very doubtful, since we could hear the sound the music outside the hotel!) and we decided not to put our holidays in their hands another minute.

      • Average rating
        3.8
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    Hotel Awards 2014

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenLa Tortuga Hotel & Spa

    According to guest reviews, the hotel has been rated asBest Spa Hotels in Mexico

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