La Tortuga Hotel & Spa Playa del Carmen

 4 stars
Avenida 10 Esq. Calle 14, Playa del Carmen, Mexico, 77710  show mapSave
From  US$ 156
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  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

Four-star La Tortuga Hotel & Spa is ideally located close to the beach in Playa del Carmen. Playa’s famous Quinta Avenida (Fifth Avenue) is open to foot traffic only and is filled with a wide selection of restaurants, bars and shops.

La Tortuga Hotel & Spa is a small boutique hotel designed to offer unlimited opportunities for water activities.

Each of 51 rooms has personality and charm. Televisions come with cable channels. Many accommodations feature a sitting area, rooftop terrace, private Jacuzzi, hammock, chairs and table on the balcony. The hotel provide with daily beach towels for the beach club.

Dining options at the hotel include a restaurant and a coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning.

La Tortuga Hotel & Spa offers relaxing spa services, an enjoyable outdoor pool and access to the services at a nearby beach club. The hotel features special services for honeymooners.

Number of rooms   34.

hotel La Tortuga Hotel & Spa Playa del Carmen Playa del Carmen location

La Tortuga Hotel & Spa is strategically situated between 12th and 14th Streets, in the centre of Playa del Carmen, just one block from the downtown hub.

This hotel is near the beach and within walking distance of 28 de Julio Square and Playa del Carmen Main Beach. Also nearby are Pier Navega and Mamitas Beach Club.

Distance to:

  • City Center - 800 m
  • Airport Cozumel - 19.3km

Rooms

Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

Dining options

Complimentary breakfast is served daily pool side.

Guests have a choice between hot breakfast, different eggs dishes, fruit plates and other.

Breakfast is served from 7am to 11am.

Lunch is served from 1pm to 4pm.

Dinner is served from 7pm to 11pm.

Byblos Restaurant in front of the hotel serves a French meal.

On 12th Street, guests can enjoy “pizza al trancio” at Pizza Pazza or Pizza Banana, savour great seafood tacos, or a delicious meal at The Glass Restaurant.

At the hotel La Tortuga And Spa guests are invited to a american breakfast served for free. 

Facilities

General
  • Parking (fee required)
  • Car rental
  • Currency exchange
  • Tour desk
  • Luggage storage
  • 24-Hour Front Desk
  • Airport shuttle
Internet

Wireless internet is available in public areas and is free of charge

Hotel high-speed internet access is available in public areas and is free of charge

Guest Parking

Private hotel parking is possible at a location nearby (reservation might be needed) and the rate is USD 10 per day.

Activities
  • Spa & wellness center
Services
  • Dry cleaning
  • Laundry
  • Massage services
Dining facilities
  • Breakfast
  • Continental breakfast
  • Breakfast buffet
  • Bar
  • Restaurant
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
Leisure and relaxation facilities
  • Swimming pool
  • Solarium
  • Jacuzzi
  • Fishing
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • In-room safe
  • Terrace

Policies

Check-In

from  3 pm

Check-Out

until  12 pm

Pets

Pets are not allowed

Children and extra beds
  • There are no baby cots provided in a room. 

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Rooms and availability

Each room has AC, ceiling fan, coffee machine, in-room safe, hair dryer. Guests have a choice between five different types of rooms: Standard Room, Standard Plus, Junior Suite, Superior Junior Suite or a Swim Up Room.

Standard Rooms come with a variety of bed combinations - one king, two queen, one queen, one queen and one individual or twin beds. Four of the rooms feature a balcony. Those guests staying in rooms without a balcony are welcome to have a rest in the common leisure area just outside the standard rooms.

Standard Plus rooms have a balcony and are decorated with a tasteful Caribbean flair. You can choose from one king sized or two queen size beds upon request. Maximum occupancy for rooms with king-sized beds is two people; maximum occupancy for rooms with double queen-sized beds is four people.

Junior Suites rooms have a Jacuzzi, a balcony (or the rooftop terrace) and sitting area. They feature flat screen TVs, bathrobes and slippers, iron and ironing board, iPod station. Guests can choose from one king-sized bed or two queen-sized beds. This type of room can accommodate more that two people.

Superior Junior suites are nestled in one of the most enchanting areas of the hotel. Each of them has a private Jacuzzi, either in the room or on the own private terrace. They have all the features of Junior Suites and a comfortable Spring Air king-sized bed. Some have private pool and sitting area in the garden. Breakfast in the room is available in this room type. Private dinner can be arranged in the room/terrace.

Swim-Up rooms features a very convenient access to the pool directly from the balcony. There are five swim-up rooms, four of which come with one king-sized bed, and one which comes with two queen-sized beds.

Pets are not allowed.

Extra person fee is USD22 per night, holiday season fee - USD42.

Baby cots are not available.

Minimum age for check in 16 years.

Spa Junior Suite

King Size Bed

Check Prices
    Standard Plus Double Room

    King Size Bed

    Check Prices
      Spa Double Room

      King Size Bed

      Check Prices

        Hotel La Tortuga Playa Del Carmen LocationWhat's nearby

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        • Airports
        • Underground Railway Stations
        • Train Stations
        • Parks
        • Attractions for Tourists
        • Museums
        • Convention Centers
        • Stadiums
        • Food and meals
        • General

        Hover above the icons to see hotel photo and details.

        Click the hotel to go to the main hotel page.

        What's nearby

        Popular areas
        • City Center
          800 m
        General
        • Terminal foránea de autobuses ADO
          200 m
        • 28 de Julio Square
          300 m
        • Church of Guadalupe
          2.0km
        Marina
        • Playa del Carmen Maritime Terminal
          1.0km

        Local Attractions

        • Sian ka'an Jeep Tour Expedition
          2.4km
          Monte de los Cibeles, Playa del Carmen
        • Temazcal Natura
          2.4km
          Monte de los Cibeles, Playa del Carmen
        • Casa Cenote
          2.6km
        • MMCinemas
          2.7km
          Centro Maya on Hwy 307, Playa del Carmen
        • DiveMex
          3.1km
          Calle 2, Playa del Carmen

        Near the hotel

        • Morph Kiteboarding Maroma Beach
          170 m
          Playa Maroma, inside the Hotel Catalonia
        • Riviera Art Gallery
          220 m
          20th Street between 5th Av. & 10th Av., Playa del Carmen
        • Racing Dakart Riviera Maya
          930 m
          Av. Arco Vial y carretera federal, Playa del Carmen
        • The Gym
          1.3km
          Avenida 1 N, Playa del Carmen

        Restaurants Nearby

        • Oh Lala

          80% likes this, based on 555 reviews
          Food: International
          Price Range: USD 7 - USD 30

          20 m
          Calle 14 bis between 10th & 15th Av.

          Phone: 9841274844

        • Ah Cacao Chocolate Cafe

          74% likes this, based on 946 reviews
          Food: Dessert, Coffee Shop, Ice Cream, Café
          Price Range: USD 6 - USD 21

          180 m
          5th Ave & Constituyentes

          Phone: +52 984 803 5748

        • Kaxapa Factory

          95% likes this, based on 560 reviews
          Food: Vegan, Organic, Venezuelan
          Price Range: USD 4 - USD 8

          180 m
          Av Constituyentes, betwen 10 and 15 avenues

          Phone: 9841471645

        • Coffee Stop

          84% likes this, based on 111 reviews
          Food: Café, Bagels
          Price Range: USD 5 - USD 8

          270 m
          Calle 10 North

          Phone: 984 803 4365

        • Los Tabernacos Bistro Lounge

          85% likes this, based on 298 reviews
          Food: Bar
          Price Range: USD 5 - USD 14

          840 m
          1st Avenue North between 10 y 12

          Phone: 984-803-1674

        Getting there.

        The main point of arrival Cancun International Airport is 50.2km from the hotel.

        From Cancun Airport by car:

        Take the only highway south towards Playa, and wait until you will see the green exit (on your left hand side) signs for Playa.

        Wait until you pass most of them and take the exit that says "AVENIDA JUAREZ", one of the last.

        Take a left, and drive all the way along Avenida Juarez until the end, where you will be forced to take a left (one way street), upon meeting Avenida 10.

        Drive along Avenida 10 for about 10 blocks until, on your right hand side, you will see La Tortuga Hotel at the corner of Calle (street) 14.

        Other transportation available from the airport includes:

        • buses that leaves from outside the main arrival hall at the airport. Just before you exit the terminal, there is a Riviera counter where you can buy your ticket (about USD9). In Playa del Carmen the bus works out of the main bus terminal at 5th Avenue and Juarez.
        • a colectivo is (usually) a van that will take up to 10 people. They don't leave at any specific time, but you will have to wait until it's full enough to justify the trip. You may have to make stops at other resorts and hotels along the way, which can easily double the time it will take you to get to Playa del Carmen. To take one of these authorized taxis, go to any of the TTC kiosks located around the terminal and buy a ticket, or just step out of the arrival hall and you will get many offers. The price usually works out to about USD18 per person.
        • taxis that depart from the terminal. It is roughly a 45 minute ride to Playa del Carmen. A union controls who can carry tourists from the airport and what they charge. Taxis originating in Playa del Carmen are not actually authorized to take people to Playa, but you may end up with a driver that cannot find his way around Playa very well. The ride to Playa del Carmen will cost you around USD65.
        • airport transfers are available 24 hours a day, no extra costs for late night pick-ups or departures. Approximate amount for transfer is USD55 for one or two people.

        La Tortuga Hotel Playa Del Carmen Reviews

        Guest reviews are submitted by our customers after their stay at La Tortuga Hotel Playa Del Carmen

        Average guest rating

        4.2
        out of 5
        Exceptional
        Based on 159 reviews

        Rating by category:

        Rooms
        3.8
        Service
        3.8
        Value
        4.4
        Dining
        4.4
        Location
        4.6

        Individual guest reviews

        • Best staff and prime location, place is fantastic. The service is great and the rooms are clean and the grounds are immaculate. The bistro restaurant is really good and the breakfast is outstanding.

          This hotel turns out to be in the middle of a very busy night life area.

          My rating for the hotel:

          • Average rating
            4.5
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            3
        • The location is great and the pool is like a river through a beautiful garden. The hotel is generally kept in a very good condition by the nice staff and the service is excellent. The rooms are lovely and spacious, the restaurant is open, airy and friendly. The facilities are well maintained and clean.

          Breakfast after 1 week becomes boring.

          My rating for the hotel:

          • Average rating
            4.7
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            4
          • Dining
            5
        • The location is good pool table bar pool and this town has a seemingly endless amount of great restaurants. Hotel is quite small and is perfect tourist dislike enormous chain hotels, the staff at La Tortuga are amazingly super friendly. The rooms are very nice and clean, the food is tasteful and delightful.

          Our rooftop private hot tub had no hot water.

          My rating for the hotel:

          • Average rating
            4.5
          • Location
            5
          • Rooms
            4
          • Service
            4
          • Value
            4
        • Great location and a great staff, one block from 5th Avenue, quiet and all the hotel is very well. The services are fantastic and the rooms are very nice and clean. A full, delicious breakfast is included each morning, the swimming pool is lovely.

          Bathroom not comfortable enought.

          My rating for the hotel:

          • Average rating
            4.7
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            5
        • The location was fantastic, we also used free passes to some of the beach clubs, was great and the hotel facilities and the room was spotless. The service, not just the front house was exceptional, prices there were very good also and the staff at La Tortuga were absolutely lovely and more than happy to help at any opportunity. The bed was comfortable and the bar drinks were excellent. Breakfast included was awesome and the menu had a very nice selection.

          Warm the pool water.

          My rating for the hotel:

          • Average rating
            4.4
          • Location
            5
          • Rooms
            5
          • Service
            3
          • Value
            4
          • Dining
            5
        • Nice location nice staff and good beach spots. The hotel design is great, customer service is excellent and the rooms are very clean, comfortable. The inclusive breakfast is delicious, gives a luxurious / spa / oasis type feel.

          Beautiful place, in less than two minutes and our shower kept on clogging up.

          My rating for the hotel:

          • Average rating
            4.8
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            4
        • The location is great, the beautiful beach is two blocks away and hotel is very well situated Personal is in general very nice Breakfast good. The staff is amazing and from the receptionists through the bartenders and till the bell boys A very reasonable price. Bed is comfy too, incredible food even surpased by the service and the spa fixed a broken toe nail for me.

          The busy streets of p, just a tad too many mosquitoes and internet wifi was not accessible from my room. The Italian manager was really rude and unpleasant.

          My rating for the hotel:

          • Average rating
            4.0
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            3
          • Dining
            3
        • Surroundings constantly being cleaned, the central station is only 2 blocks from La Tortuga and la Tortuga provides a great breakfast menu, free beach towels and free access to several beach clubs. The hotel is beautiful and staff is fantastic. Jacuzzi room is awesome and the bar is right there and has a happy hour. Drink prices very reasonable and having an authentic Mexican feel being modern.

          The location is good no need for shuttles into playa.

          My rating for the hotel:

          • Average rating
            4.8
          • Location
            4
          • Rooms
            5
          • Service
            5
          • Value
            5
          • Dining
            5
        • Excellent location and good value. Staff were friendly and attentive, our room was clean and comfortable and had a great balcony, breakfast incluced was lovely and ample to last most of the day.

          Tiny pool.

          My rating for the hotel:

          • Average rating
            4.6
          • Location
            4
          • Rooms
            5
          • Service
            5
          • Value
            5
        • Fantastic location and great hotel. Staff very nice and helpful, huge bathroom. Happy hour at the pool bar, breakfast delicious and good choices. Usually 50 to 70 peso's for chairs and umbrella and cheap beers, lovely spa.

          My rating for the hotel:

          • Average rating
            4.7
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            5
          • Dining
            5
        • Location is excellent, the restaurant is the best in town and the hotel grounds are beautiful, and the staff is incredibly friendly. The service, as everyone has said, is stellar and very helpful, the mojitos at the pool bar are great and the rooms are very clean, one dish, a hot drink and a cold drink are free of charge.

          My rating for the hotel:

          • Average rating
            4.7
          • Location
            5
          • Rooms
            5
          • Service
            4
          • Value
            5
        • Great location, a romantic oasis tucked into a bustling beach town and clean, peaceful and quiet within walking distance to everything. Always available during our stay, awesome interior private pool and concierge and reception staff extremely helpful and polite. The hot tub /, lovely bar/ and the breakfast was included and was excellent every day.

          My rating for the hotel:

          • Average rating
            4.7
          • Location
            5
          • Rooms
            4
          • Service
            5
          • Value
            5
        • Good location and dinner every night at a table on the street; food was delicious. This place was perfect and the staff were lovely. Room was very nice, poolside bar had great happy hour special daily and the breakfast was good, honest you can choose from 3 options. The pool was adequate.

          My rating for the hotel:

          • Average rating
            4.6
          • Location
            4
          • Rooms
            5
          • Service
            5
          • Value
            4
          • Dining
            5
        • Excellent staff in a great location and edenic gem in a charming beach town. Our stay was very good, the service was spectacular and the rooms were cleaned every day. The inlcuded breakfast was superb, the pool was very nice.

          My rating for the hotel:

          • Average rating
            4.9
          • Location
            5
          • Rooms
            5
          • Service
            5
          • Value
            5
        • The location perfect and just 1 block from main street. Its a very good hotel and for the price we paid wad great. The staff were really friendly and the rooftop terrace of our suite was excellent and the pool. The restaurant was fantastic.

          Then our standard room was not nice at all.

          My rating for the hotel:

          • Average rating
            4.6
          • Location
            5
          • Rooms
            4
          • Service
            5
          • Value
            5
        Show more reviews

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        Hotel Awards 2012

        Mexican HOTEL
        AWARDS 2012
        Best 4 star hotels

        According to guest reviews, the hotel has been rated asBest 4 Star Hotels in Mexico

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