Kaili  3 stars

No.2027 Jiabin Road, Luohu District, Shenzhen, China, 518001  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Safe in the room - Aircon loud - Milky bar within walking distance
  • Incredible service - Near the subway - Staff are friendly
  • Huge hotel room - Big bathroom - Will stay again
  • Charges are acceptable - Large plasma tv - Hotel is very noisy
  • Hotel very clean - In-room wifi - Breakfast doesn't exist


The four-star hotel is situated in the centre of the commercial district, opposite the international trade centre and is close to the Splendid China, Windows of the World, Dongmen market and Shenzhen Stadium.

Renovated in 2008, the property perfectly combines modern interiors and furnishings with the latest technology.

All 145 come with a computer, tea/coffee making facilities and a flat-screen TV with cable channels.

Dining facilities include Kaili Cafe with a variety of Chinese and Western dishes.

Business amenities include meeting rooms with the modern audio-visual equipment.

Recreational amenities include Gold Coast Spa Club with steam baths, sauna, and water jet massages.

Year renovated   2008.  Number of rooms   73.

City Center Shenzhen - 3.3 mi
Airports Shenzhen (SZX) - 20.2 mi, Hong Kong International (HKG) - 20.3 mi
Train Stations Lok Ma Chau Station - 3.4 mi
Underground stations Tai Wo - 7.1 mi, Tai Po Market - 7.8 mi
Restaurants La Terrazza (cuisine: Italian) - 1000 ft, Burger King (Kkmall) (cuisine: Fast Food) - 900 ft


The hotel provides non-smoking rooms and rooms for people with disabilities.

The stylish property offers Standard Twin Rooms, Deluxe King Rooms and Deluxe Triple Rooms.

The guest rooms feature amenities such as private bathroom, cable television, mini-bar, internet access and a telephone.

All children under 12 years stay free of charge when using existing beds.

Maximum capacity of extra beds in a room is one. There is no capacity for cots in the room.

Dining options

Breakfast is served daily.

Kaili Café, located on the first floor, serves hot and cool drinks, Western food, Chinese and Western business dinner menus, breads and desserts.

Guests may also visit any of the nearby restaurants such as Shangri-La Shenzhen, Xinyidai Seaport Restaurant, Amazon Brazilian BBQ Bar and Mao Restaurant.

All visitors are offered a full breakfast for a fee. 

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General information



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  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • ATM/cash machine
  • Coffee shop
  • Concierge desk
  • Doctor on call
  • Gift/news stand
  • Shoe shine stand
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • VIP room facilities
  • Newspapers/magazines
  • Barber/beauty Shop
  • Internet cafe
  • Tour desk
  • Designated smoking area

Wireless internet is available in public areas and is free of charge.

Guest Parking

Free Private hotel parking is possible on site.

  • Spa & wellness center
  • Table tennis
  • Billiards
  • Shops/commercial Services
  • Medical Facilities Service
  • Laundry
  • Postal service
  • Dry cleaning
  • Ticket service
Dining facilities
  • Bar/lounge
  • Restaurant
  • Cocktail lounge
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Computer rental
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
Facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Karaoke
  • Fitness center
  • Exercise gym
  • Shiatsu massage
  • Library
  • Hammam
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Tea and Coffee Facilities
  • Ironing facilities
  • Mini bar
  • Dressing area
Living Area
  • Sitting area
  • Hair dryer
Kitchen facilities
  • Refrigerator
  • Ice machine
  • Cable TV
  • Local calls
  • In-room computer
  • AM/FM alarm clock
  • Telephone
  • Internet access
  • TV
Room decor
  • Soundproofed windows



from  3 pm


until  11 am

Children and extra beds
  • One child under the age of 12 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 
  • There are no cribs provided in a room. 
  • There are no extra beds provided in a room. 

Pets are not allowed.

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The hotel provides non-smoking rooms and rooms for people with disabilities.

The stylish property offers Standard Twin Rooms, Deluxe King Rooms and Deluxe Triple Rooms.

The guest rooms feature amenities such as private bathroom, cable television, mini-bar, internet access and a telephone.

All children under 12 years stay free of charge when using existing beds.

Maximum capacity of extra beds in a room is one. There is no capacity for cots in the room.

Standard Room
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Kaili Standard Room
Kaili Standard Room
Kaili Standard Room
Kaili Standard Room
Room facilities
    Luxury Room
    Check Prices
    Room facilities

      Kaili LocationWhat's nearby

      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

      What's nearby

      Sport related
      • Shenzhen Stadium
        1.9 mi

      Local Attractions

      • Shenzhen Children's Park
        1.3 mi
        No.12 Tongle Road, Luohu District, Shenzhen
      • Shenzhen Central Park
        1.8 mi
        Shennan Middle Road, Futian District, Shenzhen
      • Yijing Town Center
        2.1 mi
        FuHua Lu 3Hao, Shenzhen
      • Honghu Park
        2.1 mi
        No.2030 Wenjin North Road, Luohu District, Shenzhen
      • Bijiashan Park
        2.3 mi
        Northwest of Futian, Futian District, Shenzhen

      Near the hotel

      • Diwang Mansion
        1500 ft
        Shennan East Road, Jiefang Road, Baoan South Road Triangle Intersection, Luohu District, Shenzhen
      • East Gate Street
        2900 ft
        East Gate Road and Jiefang Road junction, Luohu District, Shenzhen
      • Shenzhen Museum
        2900 ft
        No.6 Tongxin Road, Futian District, Shenzhen
      • Lychee Park
        3600 ft
        No.1009 Hongli Road, Futian District, Shenzhen

      Restaurants Nearby

      • La Terrazza

        69% likes this, based on 27 reviews
        Cuisine: Italian

        1000 ft
        Grand Hyatt Hotel

        Phone: 0755-22187338

      • Burger King (Kkmall)

        72% likes this, based on 20 reviews
        Cuisine: Fast Food

        900 ft
        Shen Nan East Road 5016, Jing Ji Bai Na KongJian Shopping Center Underground 1 Floor 108

        Phone: 0755-82025622

      • Thousands Of Hand-Pulled Noodles (Vientiane City)

        74% likes this, based on 20 reviews
        Cuisine: Noodle

        1000 ft
        BaoAn South Road 1881, WanXiangCheng b1

        Phone: 0755-82668178

      • Sorabol Korean Restaurant

        93% likes this, based on 14 reviews
        Cuisine: Korean

        1200 ft
        Shop 599, 5F, The Mixc City, 1881 Bao'an Nan Lu

        Phone: 0755-82690779

      • La Belle Epoque

        62% likes this, based on 35 reviews
        Cuisine: French

        1200 ft
        1881 Baoan Road S, Luohu District

        Phone: 0755-82668880

      Getting there.

      Hong Kong International Airport is in 33.3km.

      • Taxis are located directly at the exit of the airport.

      • Public transport drive hourly from the airport to the hotel.

      Kaili Reviews

      Guest reviews are submitted by our customers after their stay at Kaili

      Average guest rating

      out of 10
      Based on 160 reviews

      Rating by category:


      Individual guest reviews

      • Single

        Good location. From Hong-Kong to this hotel it only takes 3 minutes by taxi. And they have a free shuttle bus at Luohu border. My room was big and clean.

        • Average rating
      • Single

        The price was reasonable given the location in central Shenzhen.

        The lobby and rooms do not match up with the stars of this Hotel. The furniture is worn out. The Spa associated with this hotel is a reap off. There is a claim in the elevators for a free spa session etc but the Spa people just ignore it and pretend they do not understand what you ask them.

        • Average rating
      • Older travelers

        The English lanbguage knowledge of all the staff at receoption/concierge and the speed of executing check-in and also check-out...very convenient location for a shopping and spa/massage (in-house) week-end

        • Average rating
      • Single

        Good location. Clean room. Large room.

        Don't let the doorman sign you up for a car to the airport.

        • Average rating
      • Single


        Staff speak very little English,couldn't order the food through reception(night shift).Avoid (free) sauna and massage facilities.They demand tips from very beginning to the end for nothing.After each massage they give you to sign papers you don't even understand.When I came out I found out that I've sign for tips worth weekly wage.Rip off.

        • Average rating
      • Single

        Great location, in the modern part of Shenzhen; nice restaurants and shops in the area; proximity of Metro station (2 minutes by foot); nice staff.

        • Average rating
      • Older travelers

        Good location , there are many small restaurants close by . And there is a vast selection of shopping malls for all budgets. The Lou Wu border crossing is close by with another huge selction of shops .The hotel is a little worn out and in need of refurbishment. Our delux room is acceptable in comfort and facilities. Remember to request for the coach transport RMB200 direct from this hotel to the Hong Kong Airport through the Immigration and customs withhout having to drag your baggage , a service that seemed to be used by many Europeans. A big relief from the nighmare we endured in coming in from Hong Kong.

        In common everywhere in China in a non- international hotel chain this hotel has some difficulty in coping with (1) the English language and (2) the flexibility expected for independent international travellers like ourselves. The first stay was satisfactory.

        • Average rating
      • Group of friends

        Otel worker Jackie was very helpful. Receptionist girls was likely to be elegant.

        When I went to hotel without reservation via Booked.net the price given to me was appx %30 high (it was 458 RMB, Booked.net price was only 311 RMB). Even I tell them internet price, they did not change the price. After I check in hotel, I connected internet and made a reservation via Booked.net. Golden spa was extraordinary. Thank you Booked.net. I checked out before planned time.

        • Average rating
      • Family with children

        Location was good, but rooms were very ok sorts, had smelling carpets.,,I Wd never stay again.

        The Spa cheated on us with the pricing. Prices offered were different before the massage and we were charged far more after massage. After heated arguments we had to shell out more from our pocket...

        • Average rating
      • Older travelers

        The location was good

        For an international hotel to cater for tourists they really need to speak a bit of English on Reception. The breakfast room was poor. The business center was a joke and a generally unfreaindly atmosphere. I would never stay in this hotel again.

        • Average rating
      • Couple

        Excellent location not far from MTR and shopping centre

        Smoke smelling room, slow internet

        • Average rating
      • Single

        Great localization. It is the best skill of that hotel. But there is a very good spa inside too.

        I asked for a non smoke room in my reservation and at frontdesk too. But they put me in a smoking room. And when I arrved at the room, a women was hidding the smoking things and openning the windows. It means, they would fool me. Towels and internet not so good too.

        • Average rating
      • Single

        They could not find my booking record and need to check and arrange for ~30 mins

        • Average rating
      • Family with children

        Hotel staff, Location (Everything is nearby .. MTR station, Shopping mall, Starbucks, Piazzahut and Indian restaurant !)

        Little bit noisy during day time

        • Average rating
      • Single

        The location was not ideal but good, near to the MTR station and walking distance from some food places. The bathroom was nice and modern. Good idea to have a computer with internet connection in the room.

        One could tell the room wasn't very clean and it had a mild funny smell. The furniture was bulky and placement was not well though out so if one were using the computer another would have trouble passing. The staff did not speak very good English and could not do math properly when calculating my final bill.

        • Average rating
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      Hotel Awards 2014

      ChineseHOTEL AWARDSRecommendedShenzhenKaili

      According to guest reviews, the hotel has been rated asBest Spa Hotels in China

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