Istana  5 stars

73, Jalan Raja Chulan, Kuala Lumpur, Malaysia, 50200  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Overview

Hotel Istana, a five-star hotel, is located in Kuala Lumpur's city centre. It is not far from the main airport and near to the railway station. The 505 guestrooms and suites are spacious and luxurious and are equipped with modern amenities, including high-speed internet.

The hotel is the ideal place for meetings, conventions of the international scale, celebrations, and weddings. Grand Mahkota Ballroom can cater up to 2000 guests. Other 14 meeting rooms of different sizes are equipped with necessary business amenities for conducting successful venue.

Two restaurants, which offer international and Asian cuisines, are open each day, and their chefs are ready to surprise you with unexpected dishes. Several bars for meeting with the friends and relax are also available.

Fully equipped fitness centre, sauna, Jacuzzi, swimming pool, and many others opportunities are at your service too.

Number of rooms   439.

Distance to:

  • City center Kuala Lumpur - 1.8 mi
  • Airports: Sultan Abdul Aziz Shah (SZB) - 11.1 mi, Kuala Lumpur International Airport (klia) (KUL) - 28.2 mi
  • Train stations: Raja Chulan Monorail - 700 ft, Bukit Bintang Monorail - 1700 ft
  • Restaurants: Taps Beer Bar (Cuisine: Pizza, Bar, Pub) - 500 ft, Suka (Cuisine: Asian) - 400 ft

Rooms

Totally, there are 505 guestrooms (393 deluxe rooms, 50 club rooms, 58 club suites, and four stateroom suites). The standard features consist of broadband internet, safe, individually-controlled air-conditioning, radio with five channels and piped-in music with bedside controls, remote-controlled TV with movie channels, international direct-dial telephones with bathroom extension, and voice-mail system.

Other additional features are bathrobes, slippers, local newspaper, complimentary coffee/tea-making facilities, executive writing table and chair, hair dryer, well-stocked mini-bar, and in-room iron and ironing board.

Dining options

Asian and international cuisines are served at Urban. The restaurant has numerous offers of wines and liquor.

Taman Sari Brasserie serves a wide range of local and international cuisines.

The Istana Bakery serves chocolates, fresh breads, pastries and cakes. Special order for cakes and takeaways are available.

Songket Lounge is an ideal place for guests to relax. The sport lovers will value sports bar where you can drink cocktails and light refreshments.

You can start your day with a buffet breakfast, which costs MYR 45 per person per night. 

Work

Grand Mahkota Ballroom and 18 meeting rooms of different are the preferred location for conventions, corporate meetings, government events, and private celebrations.

Grand Mahkota Ballroom is can accommodate up to 2000 people and can be partitioned into three separate function rooms with capacities of between 70 – 900 guests.

There are five multi-purpose court rooms of various sizes. With a capacity of between 15 – 60 guests, these Court Rooms are most ideal for company meetings and training sessions as well as cozy private get-togethers and celebration parties.

The eight executive meeting rooms are located on the 23rd floor of the hotel, affording a picturesque birds-eye view of the Kuala Lumpur skyline (15 – 50 persons).

Pencils, writing sheets, mints, assorted raisin, whole fresh fruit, RO water, flipchart, whiteboard, standard microphones, complimentary standard backdrop (wording only), flat parking rate at RM10.00nett per entry per car (rate subject to change) and many other features may be included into the meeting package.

Leisure

There are many opportunities for relax and beauty treatment. Please visit outdoor Greco-Roman styled swimming pool (7am to 8.30pm). Fitness centre (6.30am – 10.30pm every day; 6am – 10pm weekend, public holidays) includes fully-equipped gym, complete with separate male and female steam baths, sauna, and a whirlpool. A personal trainer is available for guests who require assistance in fitness workout.

Also, you can visit Sompoton spa (10.30am - 11pm daily). It includes two double suites with rain shower and couple Jacuzzi, four single spa suites shower room, four single spa suites, separate male and female steam room, sauna and a unit of whirlpool, and product retail.

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Facilities

General
  • Parking (fee required)
  • Free parking
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Concierge desk
  • Doctor on call
  • Express check-out
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Trouser Press
  • Hairdresser
  • Tour desk
  • Garage
  • Designated smoking area
Internet

Wireless internet is available in public areas and is free of charge

Guest Parking

Free Private hotel parking is possible on site.

Activities
  • Spa & wellness center
Services
  • Bell staff/porter
  • Maid Service
  • Shops/Commercial Services
  • Medical Facilities Service
  • Laundry
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
  • Halal food
  • In-room breakfast
Business facilities
  • Wi-Fi Internet
  • Business center
  • Internet corner
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Children's facilities
  • Child care
  • Children's pool
  • Cribs/baby cots
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Indoor swimming pool
  • Sauna
  • Fitness center
  • Exercise gym
  • Night club
  • Tennis court
  • Whirlpool
  • Steam bath
  • Shiatsu massage
  • Animation
  • Beauty treatment
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Tea and Coffee Facilities
  • Cable TV
  • Satellite TV
  • Ironing facilities
  • Telephone with data ports
  • Voice mail
  • Bathtub
  • Work desk
  • In-room computer
  • Hair dryer
  • AM/FM alarm clock
  • Telephone
  • Mini bar
  • Shower
  • Radio
  • Toilet
  • Private bathroom
  • Connecting rooms
  • Turndown service
  • Bathrobe
  • Sitting area
  • Adjoining rooms
  • DVD player
  • CD player
  • Direct dial telephone
  • Hi-Fi
  • Slippers

Policies

Check-In

from  2 pm

Check-Out

until  1 pm

Children and extra beds
  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 2 may stay for free in an extra bed. 
  • Older children/adults may stay at the price of MYR 92.80 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
  • Maximum capacity of cribs in a room is 1. 
Pets

Pets are not allowed

Travelers’ questions & answers

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Totally, there are 505 guestrooms (393 deluxe rooms, 50 club rooms, 58 club suites, and four stateroom suites). The standard features consist of broadband internet, safe, individually-controlled air-conditioning, radio with five channels and piped-in music with bedside controls, remote-controlled TV with movie channels, international direct-dial telephones with bathroom extension, and voice-mail system.

Other additional features are bathrobes, slippers, local newspaper, complimentary coffee/tea-making facilities, executive writing table and chair, hair dryer, well-stocked mini-bar, and in-room iron and ironing board.

Club Double Room
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Istana Club Double Room
Istana Club Double Room
Istana Club Double Room
Istana Club Double Room
Bed type: Double Bed or Two Single Beds or Double Beds
Room facilities
    Club Triple Room
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    Bed type: Triple
    Club Two-Bedroom Suite
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    Istana Club Two-Bedroom Suite
    Istana Club Two-Bedroom Suite
    Istana Club Two-Bedroom Suite
    Istana Club Two-Bedroom Suite
    Bed type: Double Bed or Two Single Beds
    Room facilities
      Club One-Bedroom Suite
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      Istana Club One-Bedroom Suite
      Istana Club One-Bedroom Suite
      Istana Club One-Bedroom Suite
      Istana Club One-Bedroom Suite
      Bed type: Double Bed or Two Single Beds or King Or Twin Beds
      Room facilities
        Twin Room
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        Istana Twin Room
        Istana Twin Room
        Istana Twin Room
        Istana Twin Room
        Bed type: Twin Beds or Double Bed or Two Single Beds

        Double Room (sole Use)

        Room facilities
          One-Bedroom Suite
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          Istana One-Bedroom Suite
          Istana One-Bedroom Suite
          Istana One-Bedroom Suite
          Istana One-Bedroom Suite
          Bed type: Two Single Beds or Double Bed or Double Or Twin Beds
          Room facilities
            Two-Bedroom Suite
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            Istana Two-Bedroom Suite
            Istana Two-Bedroom Suite
            Istana Two-Bedroom Suite
            Istana Two-Bedroom Suite
            Bed type: Two Single Beds or Double Bed or Double Or Twin Beds
            Room facilities
              Two-Bedroom Quadruple Room
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              Bed type: Quad
              Room facilities
                Superior Room
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                Room facilities
                  Superior Suite
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                  Room facilities
                    Deluxe Double Room
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                    Istana Deluxe Double Room
                    Istana Deluxe Double Room
                    Istana Deluxe Double Room
                    Istana Deluxe Double Room
                    Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
                    Room facilities

                      Istana LocationWhat's nearby

                      Legend
                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      What's nearby

                      What's nearby.

                      There are many nightspots and gastro-pubs near the hotel (Bintang Walk, Changkat Bukit Bintang, Tengkat Tong Shin, Jalan Sultan Ismail and Jalan P. Ramlee).

                      The Hotel Istana Kuala Lumpur is located in the very heart of Kuala Lumpur's Golden Triangle that’s why many sights are in a walking distance. Bukit Bintang Shopping and Kompleks Kraf Kuala Lumpur (Kuala Lumpur Craft Centre) are in five minutes, Kuala Lumpur Convention Centre/Petronas Twin Towers are in 10 minutes.

                      Tourist attractions
                      • KL Hop-On Hop-Off City Sightseeing
                        700 ft
                      • Petronas Twin Towers
                        3000 ft
                      • Sultan Abdul Samad Building
                        1.1 mi
                      • Merdeka Square
                        1.1 mi
                      Popular areas
                      • Kuala Lumpur City Centre
                        3000 ft
                      • Petaling Street
                        5000 ft
                      Places of interest
                      • Bukit Bintang Monorail Station
                        1400 ft
                      • Menara KL Tower
                        2700 ft
                      • 3700 ft
                      • Chinatown - Kuala Lumpur
                        5000 ft
                      • Masjid-Jamek-Mosque
                        5000 ft
                      • Central Market aka Pasar Seni
                        1.1 mi
                      • Dataran Merdeka Square
                        1.1 mi
                      • Kuala Lumpur Railway Station
                        1.2 mi
                      • National Mosque
                        1.4 mi
                      • Istana Negara Malaysia Palace
                        1.4 mi
                      Sport related
                      • Stadium Negara
                        4300 ft
                      • Merdeka Stadium
                        5000 ft
                      Shopping areas
                      • Pavilion Kuala Lumpur
                        1000 ft
                      • Pavilion Mall
                        1000 ft
                      • KL Plaza
                        1000 ft
                      • Sungei Wang Plaza
                        1700 ft
                      • Low Yat Plaza
                        1700 ft
                      • Capital Square
                        4300 ft
                      Historical sites
                      • Guan Di Temple Kuala Lumpur Malaysia
                        5000 ft
                      Parks

                      Local Attractions

                      • Chinatown - Kuala Lumpur
                        5100 ft
                        Jalan Petaling, Kuala Lumpur
                      • Masjid Jamek
                        5000 ft
                        Jalan Tun Perak, Kuala Lumpur
                      • Guan Di Temple Kuala Lumpur Malaysia
                        5100 ft
                        Jalan Tun H.S. Lee No.168, Kuala Lumpur
                      • Sze Ya Temple
                        5200 ft
                        Jln. Tun H.S. Lee and Jln. Cheng Lock, Kuala Lumpur
                      • Malaysia Heritage Walk
                        1.0 mi
                        Central Market Annexe, Lot 2.03, M Floor, Jalan Hang Kasturi,, Kuala Lumpur

                      Near the hotel

                      • Istana Negara
                        1000 ft
                        Jalan Istana, Kuala Lumpur
                      • Bintang Walk
                        1600 ft
                        Kuala LumpurMalaysia
                      • Jalan Alor
                        1900 ft
                        Kuala LumpurMalaysia
                      • Muzium Telekom
                        2000 ft
                        Jalan Raja Chulan, Kuala Lumpur
                      • Petronas Twin Towers
                        3300 ft
                        Kuala Lumpur City Centre, Kuala Lumpur
                      • Menara Kuala Lumpur Tower
                        2600 ft
                        Jalan Punchak, Kuala Lumpur
                      • Berjaya Times Square
                        2500 ft
                        1 Jalan Imbi, Kuala Lumpur

                      Restaurants Nearby

                      • Taps Beer Bar

                        85% likes this, based on 79 reviews
                        Cuisine: Pizza, Bar, Pub
                        Price Range: USD 5 - USD 14

                        500 ft
                        A-0-3, One Residency, 1 Jalan Nagasari | (Off Jalan Raja Chulan)

                        Phone: +60321101560

                      • Suka

                        83% likes this, based on 15 reviews
                        Cuisine: Asian

                        400 ft
                        1 Jalan Nagasari
                      • PAPER + TOAST

                        84% likes this, based on 30 reviews
                        Cuisine: Coffee Shop, Healthy, Café, Sandwiches

                        400 ft
                        A-0-5, One Residency, 1 Jalan Nagasari

                        Phone: 603.2141.6752

                      • Restoran Nagasari Curry House

                        69% likes this, based on 56 reviews
                        Cuisine: Indian

                        600 ft
                        Jalan Nagasari
                      • Pisco Bar

                        78% likes this, based on 21 reviews
                        Cuisine: International, Spanish, Peruvian

                        500 ft
                        29 Jalan Mesui
                      Getting there.

                      The hotel is rather near to the public transport. Kuala Lumpur International Airport is in about 45km, and Sultan Abdul Aziz Shah is near (in 18km). The train station, Old Kuala Lumpur railway station, is in 2.1km.

                      Istana Reviews

                      Guest reviews are submitted by our customers after their stay at Istana

                      Average guest rating

                      7.8
                      out of 10
                      Excellent
                      Based on 972 reviews

                      Rating by category:

                      Service
                      7.3
                      Value
                      7.8
                      Dining
                      8.3
                      Location
                      8.7
                      Rooms
                      7.5

                      Individual guest reviews

                      • Group of friends

                        This hotel is close to the city center and you can see kuala lampour city on foot. It's breakfast is very good. I try dinner and it's amazing.

                        • Average rating
                          7.4
                      • Single

                        Location and value for money are excellent - staff are very welcoming

                        I was unable to use my debit card to provide a deposit for incidentals, forcing me to find a local atm to provide a cash alternative. This was a great inconvenience and unnecessary.

                        • Average rating
                          7.4
                      • Couple

                        Great location, large rooms, luxury at a great price.

                        • Average rating
                          9.2
                      • Couple

                        Great hospitality

                        I was staying at suite room should b the best,,but it was leaking (toilet washer) and the roommaid dont do nothing but turn it off,evening cocktail is too early,not much variation of breakfast on the executive lounge,took me over an hour for my room ready after checked in

                        • Average rating
                          6.6
                      • Family with children

                        1-They just gave each room 1 key for opening the door and if you lost the key they would charge guest for 20-200 rm! 2_breakfast counter was very poor and staf they did not have fast reaction to guest request,may be you would get a glass of water after 30 Min if you were enough lucky. 3- A personal bath robe was taken from our room and with too much folow up it return back to us!!!

                        • Average rating
                          3.8
                      • Group of friends

                        In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant.

                        Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.

                        • Average rating
                          6.2
                      • Family with children

                        Comfortable, helpful staff, excellent location and value for money

                        • Average rating
                          10.0
                      • Couple

                        The location of the hotel is near to the main shopping area which is the Bukit Bintang and Pavilion Shopping Centre. Therefore this hotel is very accessible. It is not far from klcc where it is possible to take the monorail from the nearby station to klcc.

                        The service provided by the hotel is not up to standard. The room provided is not fully prepared for guests. Towels were not given when I checked into this hotel. And it took more than one hour to get the towels.

                        • Average rating
                          4.6
                      • Older travelers

                        It was our 4th or 5th stay at the Hotel Istana kl. So far we are satisfied with the service dedicated to us.

                        • Average rating
                          7.8
                      • Group of friends

                        The loby bar service (Coffee) was 7 star world standard. Especially Nora, the Maneger is to be rated as to a 7 star employee in the hospitality industry My background is opening 5 star hotels around the world, base in Australia and my opinion is based on these standards. Rooms were tired (decor)and carpets were dirty with stains. Housekeeping is avereage not 5 star. No rack to keep luggage Very avereage amenities not 4 or 5 star standard more 3 star International standard. The Food presentation at dinner buffet is 5 star BUT the quility and taste is average specially seafood and meats. The crabs and prawns were freezer burnt and very below standards The BBQ food served was cold and horrble, very dry meats and prawns. Overall ok ( 3-4 out of 10 for Food) 9 out of 10 for presentaion of food Regards Lakshman

                        • Average rating
                          7.4
                      • Single

                        I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!

                        • Average rating
                          10.0
                      • Older travelers

                        Nothing really except the location, the food at the restaurant and coffee at the lobby, and a few very pleasant staff.

                        This is the worst experience I had at a so-called 5 star hotel in my years of travel. It should be rated a 3 star hotel. Extremely poor service in general. Repeated calls to concierge to get your luggage will not be responded to and you have to drag your luggage yourself. 3 times I and my friends had to do that over a 5 day period. Promises to open the room safe will not lead to anything. For many staff, it seems hotel guests are a burden. The reservations section does not seem to know what the front desk is doing. You may have done your booking with Booked.net and after your departure, you may be notified by the Booked.net that based This is my first experience of this nature. In my years of travel, I have never seen such a 5 star hotel. Even basic toiletries you would expect to find at a 5 star hotel bathroom are not provided. On some days you have to ring the housekeeping to come and clean your room!

                        • Average rating
                          3.8
                      • Family with children

                        It was not my first time to sit in Hotel Istana, we really liked the place, the staff were very welcoming and smiling through all the day. Te location is vert strategic. Everything is reachable, you have seven eleven supermarket 24 hours open if you need something urgent only by crossing the road. Of course this will not be the last time to come and sit in Hotel Istana.

                        May be the checkout should also be from the lounge even if there is balance to be returned.

                        • Average rating
                          10.0
                      • Older travelers

                        We had a good stay however, we are now in dispute with the hotel because on our return home to Australia we discovered we had been charged twice for the room on our Visa card. The first charge was dated on the day we made the internet booking and looks to be about the correct rate, the second charge was made the day we left the hotel and is three times the internet rate quoted. I have been to our bank to get the payment stopped but they can do nothing and we should contact the hotel; which I have done. We are really disapointed that this has happened and would appreciate it if you could apply some pressure on the hotel to reverse the charge. regards Larry Lee.

                        • Average rating
                          7.8
                      • Single

                        The price was reasonable for what was offered.

                        It does not live up to its billing of 4* or 5*. Very poor breakfast. Last of minibar was very annoying. Decor was very poor. Leaking water from toilet cistern. Overall, big building, but very poor quality.

                        • Average rating
                          5.0
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                      Why book with us?

                      Low prices
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                      Free cancellations
                      Usually cancellations can be made without charge close to your arrival date (check policies).
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                      Hotel Awards 2014

                      MalaysianHOTEL AWARDSHighly RecommendedKuala LumpurIstana

                      According to guest reviews, the hotel has been rated asBest Luxury Hotels in Malaysia

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