Intur Palacio San Martin Madrid  4 stars

Plaza San Martin, 5, Madrid, Spain, 28013  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Room was large - Breakfast was included - Great value - Highly recommended
  • Location is very central - 2-3 blocks to plaza mayor - Clean big rooms - Staff were friendly
  • Nice hotel - 2-3 blocks to puerto del sol - Wi-fi was free - Bathroom - modern - Little balcony
  • Breakfast was delicious - Parking nearby - No pool or spa facilities - No iron in the room
  • Lots of restaurants in the area - Bed was comfortable - Tv had no channels in english


Palacio San Martin is located in the centre of Madrid, close to the shopping and tourist district yet enjoying the quietness of the Plaza San Martín which it shares with the Las Descalzas Reales Convent.

This 19th century building was the first US Embassy and was restored as a charming hotel in 2001. Now it is protected by Patrimonio Nacional (National Heritage) due to its historical interest and original elements. On the premises guests will find a gymnasium and a sauna, as well as a tour desk and laundry service.

The hotel comprises 94 elegantly appointed guestrooms with free internet connectivity. All of them have respected the palatial style of the 19th century, dressed in light colours. The bathrooms are fully fitted and spacious.

Nestled on the top floor, restaurant offers views of the Austrias district of Madrid and spicy authentic cuisine.

Year renovated   2012.  Number of rooms   94.

Distance to:

  • City Center Madrid - 1000 ft
  • Airport Barajas (MAD) - 9.3 mi
  • Train Station: Atocha's Train Station - 1.1 mi, Estacion de Chamartin - 3.9 mi
  • Underground station: Callao - 700 ft, Sol - 1000 ft
  • Restaurants: Chocolateria San Gines - 600 ft, La Tabula de las Descalsas (Food: Spanish) - 100 ft
  • Parks Jardines de Sabatini - 2200 ft
  • Beaches Bolonia Beach - 1100 ft


The hotel features standard rooms and junior suites with lounge area and private terrace. Every room is carefully decorated and equipped with mini-bar, safe, satellite and pay TV, flat screen TV, telephone, air-conditioning, shower, bath, bathroom amenities, central heating and hair dryer. All rooms are non-smoking. There is one adapted room for disabled people. A continental breakfast is included with booking price.

Dining options

The charming restaurant serves a tapas menu and opens from 7am till 10.30am for breakfast, from 1.30pm to 4pm for lunch, and from 8pm to 11pm for dinner.


The hotel has a business centre with an internet service and three well-equipped meeting rooms with a maximum capacity of 150 people.


Original lobby, the former carriage park, is now a quiet patio surrounded by plants, where guests may relax or have a drink in a sofa or library area.

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General information



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from  12 pm


until  12 pm

Children and extra beds
  • One child under the age of 2 may stay for free. 
  • One child under the age of 12 may stay for free. 
  • Older children/adults may stay at the price of EUR 32 per night/person for extra beds. 
  • Maximum capacity of extra beds in a room is 1. 

Pets are not allowed


  • Parking
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Garage

Wireless internet is available in public areas and is free of charge

Guest Parking

Public hotel parking is possible at a location nearby and the rate is EUR 30 per day.

  • Bell staff/porter
  • Medical Facilities Service
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Sauna
  • Fitness center
  • Exercise gym
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Heating
  • Satellite TV
  • PC hook-up in room
  • Soundproofed windows
  • Voice mail
  • Dual voltage outlet
  • Bathtub
  • Pay TV
  • Work desk
  • In-room safe
  • Hair dryer
  • Telephone
  • Mini bar
  • Shower
  • Radio
  • Toilet
  • Balcony
  • Private bathroom
  • Bathrobe
  • Bidet
  • Dressing area
  • Slippers

Travelers’ questions & answers

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The hotel features standard rooms and junior suites with lounge area and private terrace. Every room is carefully decorated and equipped with mini-bar, safe, satellite and pay TV, flat screen TV, telephone, air-conditioning, shower, bath, bathroom amenities, central heating and hair dryer. All rooms are non-smoking. There is one adapted room for disabled people. A continental breakfast is included with booking price.

Double/Triple Room
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Hotel Intur Palacio San Martín has 86 comfortable rooms, including 5 triples. All rooms are air conditioned and elegantly decorated in warm tones.

Junior Suite
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Hotel Intur Palacio San Martin offers 7 Junior Suites, ideal for guests to relax and feel truly comfortable.

Check Prices

Hotel Intur Palacio San Martin has 1 Suite with a spacious and elegant living room and separate bedroom.

Intur Palacio San Martin LocationWhat's nearby

  • Current hotel
  • Hotels nearby
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Click the hotel to go to the main hotel page.

What's nearby

What's nearby.

Palacio San Martin is situated in the heart of the city, close to Madrid's most famous monuments, such as the Plaza Mayor, Palacio Real, Teatro de la Opera, Puerta del Sol, and the Prado Museum. It is surrounded by shopping malls such us El Corte Inglés, just 20m away, and the most exclusive restaurants and fashion shops of Madrid. The hotel is 20 minutes from the Trade Fair Park and 15 minutes away from Madrid's Finance and Business area of AZCA, the Congress Palace, the Santiago Bernabeu Football Stadium (Real Madrid) and the Reina Sofia Museum.

Tourist attractions
  • Plaza Mayor
    700 ft
  • Downtown
    1000 ft
  • Puerto del Sol
    1400 ft
  • Plaza de Espana
    1400 ft
Popular areas
  • City Center
    700 ft
Places of interest
  • Discoteca Palace Madrid
    400 ft
  • Casa del Ratoncito Pérez
    700 ft
  • La Puerta del Sol
    1000 ft
  • El oso y el madroño
    1000 ft
  • 1000 ft
  • Plaza Mayor et Puerta del sol
    1000 ft
  • plaza maria soledad acosta
    1000 ft
  • Plaza Castilla
    1000 ft
  • 1000 ft
  • Plaza de Oriente
    1700 ft
Convention centers
Shopping areas
  • Fnac
    400 ft
  • El Corte Ingles
    700 ft
  • cortylandia
    400 ft
Monuments and Landmarks
  • Monasterio de las Descalzas Reales
    400 ft
  • Royal Palace of Madrid
    1700 ft
  • Real Academia de Bellas Artes de San Fernando
    1700 ft
Universities, Institutes
  • El Senado
    1700 ft
  • Teatro Real
    1000 ft
  • Lope de Vega Theatre
    1400 ft
Underground stations
  • Callao
    400 ft
  • Sol
    700 ft

Local Attractions

  • Queen Sofia Arts Center (Museo Nacional Centro de Arte Reina Sofia)
    5100 ft
    Santa Isabel, 52, Madrid
  • Retiro Park (Parque del Retiro)
    1.3 mi
    Between C. Alfonso XII and Avenida de Menendez Pelayo, Madrid
  • Alcala Gate (Puerta de Alcala)
    5000 ft
    Plaza de la Independencia, Madrid
  • National Library of Spain
    5000 ft
    Paseo de Recoletos, 20, Madrid
  • Estacion del Norte
    5000 ft
    Paseo de la Florida MadridSpain

Near the hotel

  • Convent of the Royal Barefoot Nuns (Monasterios de las Descalzas Reales)
    400 ft
    Plaza de las Descalzas Reales, s/n, Madrid
  • Palacio Real de El Pardo
    400 ft
    C/ Manuel Alonso s/n, Madrid
  • La Central de Callao
    400 ft
    Postigo de San Martin 8, Madrid
  • Church of San Gines
    500 ft
    Calle Arenal, 13, Madrid
  • Acuarium de Madrid
    500 ft
    C/Maestro Victoria 8, Madrid
  • Royal Palace of Madrid
    1900 ft
    Calle Bailen, Madrid
  • Callao Cinema
    600 ft
    Plaza de Callao 3, Madrid

Restaurants Nearby

  • Chocolateria San Gines

    64% likes this, based on 1260 reviews

    600 ft
    Pasadizo de San Gines 5

    Phone: 91 365 65 46

  • La Tabula de las Descalsas

    64% likes this, based on 84 reviews
    Food: Spanish

    100 ft
    2 Travesia de Trujillos

    Phone: 91 523 1448

  • Cornucopia

    63% likes this, based on 130 reviews
    Price Range: USD 2 - USD 39

    300 ft
    C/ Navas de Tolosa, 9

    Phone: 915213896

  • Casa Parrondo

    66% likes this, based on 84 reviews

    200 ft
    Calle Trujillos, 4

    Phone: +34 915226234

  • Don Ulpiano

    65% likes this, based on 22 reviews
    Food: Spanish

    200 ft
    Plaza de San Martin, 2
Getting there.

Madrid Barajas International airport is 25 minutes drive by taxi. The journey costs about €20-25. For those coming by train, the nearest station is the Madrid Puerta de Atocha Train Station - 3km from the hotel.

Getting around.

Nearby train stations Callao, Ópera, and Sol are in walking distance from the hotel. The public car park under the hotel costs 32 € per day.

Intur Palacio San Martin Reviews

Guest reviews are submitted by our customers after their stay at Intur Palacio San Martin

Average guest rating

out of 10
Based on 1180 reviews

Rating by category:


Individual guest reviews

  • Couple

    The staff, the location and the breakfast buffett.

    • Average rating
  • Family with children

    Excellent situated Hotel with the necessary comfort. Breakfast is ok. Staff people at the reception are nice. On the other side the bar and the breakfast room people are very stressed and this way not always polite and friendly.

    The breakfast room and atmosphere

    • Average rating
  • Single

    Great location close to Sol and Opera. Quiet rooms looking over internal courtyard. Good room and well fitted bathroom. Only problem was absence of wife due to volcanic ash [not hotel's fault!].

    • Average rating
  • Couple

    everything: the place quiet, but very good to visit with a nice walk, or metro the City; the breakfast full of fresh and good food, the in the room.

    • Average rating
  • Family with children

    Very good value for money for a 4 star hotel. It is also very conveniently located to the city centre. A few steps away there is the big shopping centre El Corte Ingles where you can shop for food, clothes, etc. Lots of nice restaurants around. Metro stations just a few metres away. The location is quiet, good for resting.

    The reception desk was too small, only one person can check in or check out at a time.

    • Average rating
  • Family with children


    Poor design, no bidet, bathroom fixtures designed for "look" and not functionality. E.g., no soap dish in shower (had to put soap on floor) and toilet paper behind the toilet.

    • Average rating
  • Group of friends

    I liked the fact that it was very central and you could walk everywhere. It was off the main streets so wasn't too noisy.

    • Average rating
  • Family with children

    It is at the heart of Madrid; there is not best location!

    They can improve on the hot water pomping, since when taking a shower you get cold water too.

    • Average rating
  • Single

    The location is second to none because it is in a quiet plaza between all the noisy streets. But those are the streets where you want to be during the day/evening and they're 100 yards away.

    It's pricy for what you actually get

    • Average rating
  • Couple

    The location is very good and central to Metros and main city attractions

    The double bed is in fact two single beds pushed together sharing a single headboard and the sheets are individual for each bed which is not comfortable. Would be better with actual double bed of smaller size and sheets which fit when a couple are sleeping together. Therefore for romance the hotel scores are not so high.

    • Average rating
  • Older travelers

    Great quite quiet location in central Madrid, close to Sol and Opera. We have stayed before and will stay again. Comfortable rooms. Good value for standard of hotel.

    • Average rating
  • Single

    Location, cleanliness.

    Mangy furniture, sound from other rooms, unpleasant staff at the restorant.

    • Average rating
  • Family with children

    The location was the best and the hotel was comfortable

    They charged me & my sister's credit card three times for the same stay and we spent additional $500.00 trying to clear it up. It cause the rest of my trip to be very stressful. Even though they eventually credit my account they took no responsibility

    • Average rating
  • Couple

    We chose this hotel for its central location and it did not disappoint. It was easily accessible via Metro and the 19th century building that houses the hotel was beautiful. We were pleasantly surprised to find that our room was huge with 15 ft. ceilings and a view of the plaza. I'm sorry we only stayed for one night!

    • Average rating
  • Family with children

    I love the location! It is excellent!

    I did not like 2 things: 1. The cleaning staff left my room open while cleaning. I guess they went to get something to come back and finish work at the room. At that moment I arrived and the room was open and nobody in although the cleaning car was in front. I left the door open to see if the cleaning lady was coming in but after 10 minutes wait I closed the door of my room. And this happen two days out of the three days in a row. Please when cleaning do not leave rooms open if if you have to pick up something in another place. Keep rooms close especially if you are not cleaning. 2. More Security at the front entrance. They were weird people around. I even saw 2 people urinating against the hotel's walls. Thank you, Martha R. Baldizon

    • Average rating
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Hotel Awards 2014

SpanishHOTEL AWARDSHighly RecommendedMadridIntur Palacio San Martin

According to guest reviews, the hotel has been rated asBest Luxury Hotels in Spain

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