Intur Palacio San Martin Madrid  4 stars

Plaza San Martin, 5, Madrid, Spain, 28013  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Room was large - Breakfast was included - Great value - Highly recommended
  • Location is very central - 2-3 blocks to plaza mayor - Clean big rooms - Staff were friendly
  • Nice hotel - 2-3 blocks to puerto del sol - Wi-fi was free - Bathroom - modern - Little balcony
  • Breakfast was delicious - Parking nearby - No pool or spa facilities - No iron in the room
  • Lots of restaurants in the area - Bed was comfortable - Tv had no channels in english


Palacio San Martin is located in the centre of Madrid, close to the shopping and tourist district yet enjoying the quietness of the Plaza San Martín which it shares with the Las Descalzas Reales Convent.

This 19th century building was the first US Embassy and was restored as a charming hotel in 2001. Now it is protected by Patrimonio Nacional (National Heritage) due to its historical interest and original elements. On the premises guests will find a gymnasium and a sauna, as well as a tour desk and laundry service.

The hotel comprises 94 elegantly appointed guestrooms with free internet connectivity. All of them have respected the palatial style of the 19th century, dressed in light colours. The bathrooms are fully fitted and spacious.

Nestled on the top floor, restaurant offers views of the Austrias district of Madrid and spicy authentic cuisine.

Year renovated   2012.  Number of rooms   94.

City Center Madrid - 1000 ft
Airports Barajas (MAD) - 9.3 mi
Train Stations Atocha's Train Station - 1.1 mi, Estacion de Chamartin - 3.9 mi
Underground stations Callao - 700 ft, Sol - 1000 ft
Restaurants Chocolateria San Gines - 600 ft, La Tabula de las Descalsas (cuisine: Spanish) - 100 ft
Parks Jardines de Sabatini - 2200 ft
Beaches Bolonia Beach - 1100 ft


The hotel features standard rooms and junior suites with lounge area and private terrace. Every room is carefully decorated and equipped with mini-bar, safe, satellite and pay TV, flat screen TV, telephone, air-conditioning, shower, bath, bathroom amenities, central heating and hair dryer. All rooms are non-smoking. There is one adapted room for disabled people. A continental breakfast is included with booking price.

Dining options

The charming restaurant serves a tapas menu and opens from 7am till 10.30am for breakfast, from 1.30pm to 4pm for lunch, and from 8pm to 11pm for dinner.


The hotel has a business centre with an internet service and three well-equipped meeting rooms with a maximum capacity of 150 people.


Original lobby, the former carriage park, is now a quiet patio surrounded by plants, where guests may relax or have a drink in a sofa or library area.

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General information



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  • Parking
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • Multilingual staff
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Garage

Wireless internet is available in public areas and is free of charge.

Guest Parking

Public hotel parking is possible at a location nearby and the rate is EUR 30 per day.

  • Bell staff/porter
  • Medical Facilities Service
  • Laundry
  • Dry cleaning
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
Business facilities
  • Wi-Fi Internet
  • Business center
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Meeting room
  • Conference facilities
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
  • Wheel chair access
Leisure and relaxation facilities
  • Sauna
  • Fitness center
  • Exercise gym
  • Jacuzzi
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • 24-hour room service
  • Heating
  • Work desk
  • In-room safe
  • Cribs available
  • Mini bar
  • Balcony
  • Terrace
  • Dressing area
  • Bathtub
  • Hair dryer
  • Shower
  • Toilet
  • Private bathroom
  • Bathrobe
  • Bidet
  • Slippers
  • Satellite TV
  • PC hook-up in room
  • Voice mail
  • Dual voltage outlet
  • Pay TV
  • Telephone
  • Radio
  • Internet access
Room decor
  • Soundproofed windows



from  12 pm


until  12 pm

Children and extra beds
  • One child under the age of 2 may stay for free in a crib. 
  • One child under the age of 12 may stay for free in an extra bed. 
  • Older children/adults may stay at the price of EUR 32 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets are not allowed.

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The hotel features standard rooms and junior suites with lounge area and private terrace. Every room is carefully decorated and equipped with mini-bar, safe, satellite and pay TV, flat screen TV, telephone, air-conditioning, shower, bath, bathroom amenities, central heating and hair dryer. All rooms are non-smoking. There is one adapted room for disabled people. A continental breakfast is included with booking price.

Double/Triple Room
Check Prices
Bed type: Triple

Hotel Intur Palacio San Martín has 86 comfortable rooms, including 5 triples. All rooms are air conditioned and elegantly decorated in warm tones.

Junior Suite
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Intur Palacio San Martin Junior Suite
Intur Palacio San Martin Junior Suite
Intur Palacio San Martin Junior Suite
Intur Palacio San Martin Junior Suite
Bed type: One Single Bed

Hotel Intur Palacio San Martin offers 7 Junior Suites, ideal for guests to relax and feel truly comfortable.

Room facilities
    Check Prices

    Hotel Intur Palacio San Martin has 1 Suite with a spacious and elegant living room and separate bedroom.

    Intur Palacio San Martin LocationWhat's nearby

    • Current hotel
    • Hotels nearby
    • Airports
    • Underground stations
    • Train stations
    • Parks
    • Tourist attractions
    • Museums
    • Convention centers
    • Stadiums
    • Food and meals
    • General

    Hover above the icons to see hotel photo and details.

    Click the hotel to go to the main hotel page.

    What's nearby

    What's nearby.

    Palacio San Martin is situated in the heart of the city, close to Madrid's most famous monuments, such as the Plaza Mayor, Palacio Real, Teatro de la Opera, Puerta del Sol, and the Prado Museum. It is surrounded by shopping malls such us El Corte Inglés, just 20m away, and the most exclusive restaurants and fashion shops of Madrid. The hotel is 20 minutes from the Trade Fair Park and 15 minutes away from Madrid's Finance and Business area of AZCA, the Congress Palace, the Santiago Bernabeu Football Stadium (Real Madrid) and the Reina Sofia Museum.

    Tourist attractions
    • Plaza Mayor
      700 ft
    • Downtown
      1000 ft
    • Puerto del Sol
      1400 ft
    • Plaza de Espana
      1400 ft
    Popular areas
    • City Center
      700 ft
    Places of interest
    • Discoteca Palace Madrid
      400 ft
    • Casa del Ratoncito Pérez
      700 ft
    • La Puerta del Sol
      1000 ft
    • El oso y el madroño
      1000 ft
    • 1000 ft
    • Plaza Mayor et Puerta del sol
      1000 ft
    • plaza maria soledad acosta
      1000 ft
    • Plaza Castilla
      1000 ft
    • 1000 ft
    • Plaza de Oriente
      1700 ft
    Convention centers
    Shopping areas
    • Fnac
      400 ft
    • El Corte Ingles
      700 ft
    • cortylandia
      400 ft
    Monuments and Landmarks
    • Monasterio de las Descalzas Reales
      400 ft
    • Royal Palace of Madrid
      1700 ft
    • Real Academia de Bellas Artes de San Fernando
      1700 ft
    Universities, Institutes
    • El Senado
      1700 ft
    • Teatro Real
      1000 ft
    • Lope de Vega Theatre
      1400 ft
    Underground stations
    • Callao
      400 ft
    • Sol
      700 ft

    Local Attractions

    • Queen Sofia Arts Center (Museo Nacional Centro de Arte Reina Sofia)
      5100 ft
      Santa Isabel, 52, Madrid
    • National Library of Spain
      5000 ft
      Paseo de Recoletos, 20, Madrid
    • La Casa Encendida
      5000 ft
      Ronda Valencia, 2, Madrid
    • Teatro Calderon
      5200 ft
      Atocha 18, Madrid
    • Atocha Railroad Station (Estacion Atocha)
      1.0 mi
      Glorieta del Emperador Carlos V., Madrid

    Near the hotel

    • Convent of the Royal Barefoot Nuns (Monasterios de las Descalzas Reales)
      400 ft
      Plaza de las Descalzas Reales, s/n, Madrid
    • La Central de Callao
      400 ft
      Postigo de San Martin 8, Madrid
    • Church of San Gines
      500 ft
      Calle Arenal, 13, Madrid
    • Acuarium de Madrid
      500 ft
      C/Maestro Victoria 8, Madrid
    • Royal Theater
      800 ft
      Plaza de Isabel II, Madrid
    • El Oso y el Madrono Madrid
      1000 ft
      Puerta del sol, Madrid
    • Estacion de Chamartin
      1000 ft

    Restaurants Nearby

    • Chocolateria San Gines

      64% likes this, based on 1260 reviews

      600 ft
      Pasadizo de San Gines 5

      Phone: 91 365 65 46

    • La Tabula de las Descalsas

      64% likes this, based on 84 reviews
      Cuisine: Spanish

      100 ft
      2 Travesia de Trujillos

      Phone: 91 523 1448

    • Cornucopia

      63% likes this, based on 130 reviews
      Price Range: USD 2 - USD 39

      300 ft
      C/ Navas de Tolosa, 9

      Phone: 915213896

    • Casa Parrondo

      66% likes this, based on 84 reviews

      200 ft
      Calle Trujillos, 4

      Phone: +34 915226234

    • Don Ulpiano

      65% likes this, based on 22 reviews
      Cuisine: Spanish

      200 ft
      Plaza de San Martin, 2
    Getting there.

    Madrid Barajas International airport is 25 minutes drive by taxi. The journey costs about €20-25. For those coming by train, the nearest station is the Madrid Puerta de Atocha Train Station - 3km from the hotel.

    Getting around.

    Nearby train stations Callao, Ópera, and Sol are in walking distance from the hotel. The public car park under the hotel costs 32 € per day.

    Intur Palacio San Martin Reviews

    Guest reviews are submitted by our customers after their stay at Intur Palacio San Martin

    Average guest rating

    out of 10
    Based on 1696 reviews

    Rating by category:


    Individual guest reviews

    • Couple

      The staff, the location and the breakfast buffett.

      • Average rating
    • Family with children

      Excellent situated Hotel with the necessary comfort. Breakfast is ok. Staff people at the reception are nice. On the other side the bar and the breakfast room people are very stressed and this way not always polite and friendly.

      The breakfast room and atmosphere

      • Average rating
    • Single

      Great location close to Sol and Opera. Quiet rooms looking over internal courtyard. Good room and well fitted bathroom. Only problem was absence of wife due to volcanic ash [not hotel's fault!].

      • Average rating
    • Couple

      everything: the place quiet, but very good to visit with a nice walk, or metro the City; the breakfast full of fresh and good food, the in the room.

      • Average rating
    • Family with children

      Very good value for money for a 4 star hotel. It is also very conveniently located to the city centre. A few steps away there is the big shopping centre El Corte Ingles where you can shop for food, clothes, etc. Lots of nice restaurants around. Metro stations just a few metres away. The location is quiet, good for resting.

      The reception desk was too small, only one person can check in or check out at a time.

      • Average rating
    • Family with children


      Poor design, no bidet, bathroom fixtures designed for "look" and not functionality. E.g., no soap dish in shower (had to put soap on floor) and toilet paper behind the toilet.

      • Average rating
    • Group of friends

      I liked the fact that it was very central and you could walk everywhere. It was off the main streets so wasn't too noisy.

      • Average rating
    • Family with children

      It is at the heart of Madrid; there is not best location!

      They can improve on the hot water pomping, since when taking a shower you get cold water too.

      • Average rating
    • Single

      The location is second to none because it is in a quiet plaza between all the noisy streets. But those are the streets where you want to be during the day/evening and they're 100 yards away.

      It's pricy for what you actually get

      • Average rating
    • Couple

      The location is very good and central to Metros and main city attractions

      The double bed is in fact two single beds pushed together sharing a single headboard and the sheets are individual for each bed which is not comfortable. Would be better with actual double bed of smaller size and sheets which fit when a couple are sleeping together. Therefore for romance the hotel scores are not so high.

      • Average rating
    • Older travelers

      Great quite quiet location in central Madrid, close to Sol and Opera. We have stayed before and will stay again. Comfortable rooms. Good value for standard of hotel.

      • Average rating
    • Single

      Location, cleanliness.

      Mangy furniture, sound from other rooms, unpleasant staff at the restorant.

      • Average rating
    • Family with children

      The location was the best and the hotel was comfortable

      They charged me & my sister's credit card three times for the same stay and we spent additional $500.00 trying to clear it up. It cause the rest of my trip to be very stressful. Even though they eventually credit my account they took no responsibility

      • Average rating
    • Couple

      We chose this hotel for its central location and it did not disappoint. It was easily accessible via Metro and the 19th century building that houses the hotel was beautiful. We were pleasantly surprised to find that our room was huge with 15 ft. ceilings and a view of the plaza. I'm sorry we only stayed for one night!

      • Average rating
    • Family with children

      I love the location! It is excellent!

      I did not like 2 things: 1. The cleaning staff left my room open while cleaning. I guess they went to get something to come back and finish work at the room. At that moment I arrived and the room was open and nobody in although the cleaning car was in front. I left the door open to see if the cleaning lady was coming in but after 10 minutes wait I closed the door of my room. And this happen two days out of the three days in a row. Please when cleaning do not leave rooms open if if you have to pick up something in another place. Keep rooms close especially if you are not cleaning. 2. More Security at the front entrance. They were weird people around. I even saw 2 people urinating against the hotel's walls. Thank you, Martha R. Baldizon

      • Average rating
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    Hotel Awards 2014

    SpanishHOTEL AWARDSHighly RecommendedMadridIntur Palacio San Martin

    According to guest reviews, the hotel has been rated asBest Luxury Hotels in Spain

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