Iberostar City Hotel Mencey Santa Cruz de Tenerife
5 starsDoctor Jose Naveiras 38, Santa Cruz de Tenerife, Espanha, 38004
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Comentários Iberostar City Hotel Mencey
Os comentários são colocados pelos nossos clientes após a estadia em Iberostar City Hotel Mencey
The hotel is meant to be 5* and although the prices reflect that I'd say that nothing else really did.
A hotel for business clients and visitors of the nice city, far from the crowds of beach tourists - although there is the splendid Playa de las Teresitas easy to reach by bus or car.
Advice on local buses was only adequate: directions given were flawed.
But it did seem quite shabby in many ways: our smallish room had a cramped, badly designed bed.
The room was filthy, the air-conditioning did not work, neither the tv, the bed was the most uncomfortable i've ever slept on and the noise of springs squeaking kept you awake as you tried to get comfortable.
My room was just fine with the most comfortable bed I've ever slept in at a hotel and as the room overlooked a pretty courtyard with a fountain (thoughtfully switched off at night) it was blissfully quiet.
The rooms are old and run down (stained carpet, chipped bathtub - and we were staying in a SPG Preferred room!
Badly designed bed, snacks in the bar excellent and great choice of items for breakfast.
Elegant old-fashioned and very "spanish" athmosphere, traditional restaurant and terrace with good but not excellent food, bar with live music, nice garden with a large swimming pool and outdoor restaurant for lunch only.
The 2 women running this little bar restaurant did not speak English.
The room was modern and the 2 women running this little bar restaurant did not speak English.
Can't comment on the food because we ate elsewhere, but the breakfast buffet was ok.
Breakfast is a feast and is much nicer than the other meals that the Mencey offers but I would echo the views of another reviewer here.
Service was ok but I agree that the English of most of the staff, even on reception, was poor.
All of the Mencey's staff encountered were charming and eager to please [except one unconcerned bar waiter and one grumpy older receptionist.
The reception staff is not what is called friendly, even generous tips do not cheer them up.
The reception staff is not is called friendly and the rooms are quite comfortable.
Pool is closed for the building work and for a 4/5 star hotel not to have a fitness centre or in room safes or reliable internet service is very poor.
The pool area is beautiful and the pool itself is large and kept very clean.
During the week the pool is very quiet but can get busy at the weekends.
Our room was clean and very comfortable, though a few refinements, such as bathrobes, would be welcome.
No cleaning personnel to clean up because was too late, my room was just fine and paco the pool attendant was delightful.
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