Hyatt Regency Phoenix - 凤凰城

客户个人回顾

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• The hotel was nice enough, but beware of their car service scam.

• 平均评级: 1.4

  客户种类: 其它

  Some in our party specifically asked why we had limousines instead of cabs. A couple of us who had been out around the town already remarked that we had not seen cabs in the city, and we thought maybe this was another of the weird surreal things about this very weird surreal city. Then he said he was using "our regular car service," but said that we had been overcharged. He told us we were free to talk to the manager. The manager apologized, but when I asked him directly what the hotel's policy was on calling limos when guests asked for cabs, he denied that this was their practice. However, in discussing the issue with other conference attendees, it seems that consistently guests who ask for cabs are being ushered into limos, and then stuck with bills at the end of the trip. If you must stay here and need a cab rather than a limo, be sure to be explicit with the bellman, and don't get into a car without a meter unless you negotiate on price up front. Know also that cab fares are relatively low, so you should probably expect to pay less than you might think.

  我给这家酒店的评级是:

  • 2.0 地点
  • 1.5 客房
  • 0.9 服务
  • 1.0 超值

• 平均评级: 3.0

  客户种类: 其它

  The area round the hotel was ok, I didn’t find to do in the immediate vicinity, but the Phoenix suns stadium and Diamondbacks stadium were within walking and short taxi ride distance. The hotel lobby was clean, and the carpets in the hallways were mostly clean and free of stains. The room was good, carpet was neat, bathroom was clean and room service showed up everyday.

  Normally, the Hyatt concierge will assist convention exhibiters by carrying over stuff for the booths. However, the convention hall union was fighting with the Hyatt and would not allow them to help us, the concierge did allow us to use their hand truck to wheel our stuff over. The concierge gave us a map with the closest parks.

  我给这家酒店的评级是:

  • 3.0 地点
  • 2.8 客房
  • 2.0 服务
  • 4.0 超值

• 平均评级: 2.3

  Not really great rooms, problems that were eventually taken care of, but should not have happened to begin with.

  我给这家酒店的评级是:

  • 2.0 客房
  • 3.0 服务
  • 2.0 超值

• 平均评级: 3.3

  Fantastic AZ sunset, I suggest you request a room facing west! You also get a view of the pool that way. The room was I'd say slightly above average size, tasteful SW decor. The staff was extremely nice, especially at the front desk.

  我给这家酒店的评级是:

  • 3.0 客房
  • 4.0 服务
  • 3.0 超值

• As I said, the shower was just a trickle, & the water felt so OILY we didn't feel clean even after a shower! As for the Hyatt Service Staff: THEY were EXCELLENT!

  And, in Hot, Heat, ARIZONA the Hyatt has the audacity to CHARGE $4. The 2nd floor restaurant waitresses were rude, the food was cold.

• 平均评级: 4.8

  客户种类: 蜜月

  We loved their customer service, very friendly, most of all we loved their beds they were so comfortable and the view from our room we could see downtown PHX. We are planning to come back here in March. We are glad we picked this hotel because it was close to the arena and other restaurants. There's no need to drive around, you just park and you can walk to everything!!

  我给这家酒店的评级是:

  • 5.0 地点
  • 5.0 客房
  • 5.0 服务
  • 5.0 超值
  • 4.0 晚饍

• Andreas

  平均评级: 5.0

  High quality for the price!

  If anything - expensive dining and breakfast.

  THe Hyatt Regencywas very comfortable and conveiniently located in Phoenix. The revolving restaurant was a nice touch and the rooms were neat, clean and comfortable.

  我给这家酒店的评级是:

  • 5.0 超值

• 平均评级: 4.2

  客户种类: 有孩童家庭

  Pool and gym are sort of small, but both were well maintained and clean. There is a sports bar in the hotel that offers good happy hour specials and late night meals. The only negative over 4 days - we had to ask the maid to clean out our tub better since it had a dirt ring when we arrived. It was cleaned while we went to dinner and the mgr gave us 2 breakfast coupons. PS - If you're looking for activities, we did a Diamondbacks game, WaterWorld water park, and the Ponderosa Stables dinner sunset ride.

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.0 客房
  • 3.8 服务
  • 5.0 超值

• 平均评级: 3.2

  客户种类: 其它

  There rest of the room was fine.

  The biggest issue is the lighting in the bathroom.

  我给这家酒店的评级是:

  • 4.0 地点
  • 2.0 客房
  • 3.8 服务
  • 3.0 超值

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