I had a great experience at Hostal Torrejon during my recent stay. After a long trip from New Zealand, the staff went above and beyond to assist me, even providing helpful advice for my onward travel. The hotel's location was fantastic, right in the heart of the city with easy access to everything. I also appreciated the underground parking and the nearby park, which was a bonus for my 4-year-old daughter. Additionally, the free room upgrade resolved any issues I had, and the hotel was clean and conveniently located for those with a car. Check-in was quick and the staff were friendly, making my stay enjoyable. The room was perfect for a short, modest stay, with amenities like a small fridge and reliable air conditioning. my expectations were exceeded and I would definitely recommend this hotel.

Totally recommend this hotel.

hotel staff and cleanliness of my room

Spacious, comfortable and clean rooms. It seems to be reformed from not long ago, and that shows.

When I booked my room I told them about the possibility of having gluten-free products and lactose-free milk for breakfast (my wife is coeliac). They told me that there was no problem, that everything would be ready for that day. Our surprise was that when we went to breakfast there were no products for coeliacs, not even lactose-free milk (only soy drink). Urgently the girl who attended to us went to get us a roll. When she brought it to us, she couldn't even toast it, she just reheated it, I guess, in the microwave (it was soft). She practically left without having breakfast. Having paid 7 euros for it, the reception did not have the detail to return us the amount of that breakfast either. A disappointment. The quality of the hostel is not good. It is those small details that make one return or not to stay in a particular place.

The hotel exceeded my expectations in terms of value for money. I was pleasantly surprised by the affordable prices compared to other places I've stayed in. The attention to detail in the rooms was impressive, with all the basic amenities I needed for a comfortable stay. The staff were friendly and went out of their way to assist me, providing helpful advice and even lending me a charger for my forgotten iPad. The location is perfect, situated in a nice quiet area but still very close to a supermarket, the bus stop to get to Madrid or the airport, and even a pub and a restaurant. Plus, having breakfast included was a great bonus.

All was great, nothing to improve.

Accessibility,and ability to communicate with staff

The breakfast was very good and staff spoke English and very helpful.

I recently stayed at a hotel in a great location near a lively nightclub and a convenient bus stop to get to both Madrid and the airport. The staff were friendly and attentive, ensuring I had everything I needed for a comfortable stay. The rooms were clean and well-equipped with basic amenities. I especially appreciated the delicious breakfast included in the affordable price.

No issues, everything was satisfactory.

being made welcome and nothing was any trouble

The place is clean and the staff are helpful. They even try to speak English.

Mostly, it's the noise next door. It's a pub or something like that. Loud music & people talking loud past 2 a.m in the morning. 2nd; no English breakfast. 3rd: limited and very poor choice of meal in the evening, and it doesn't start until 8 p.m.

During our Christmas stay, we really liked the comfortable beds and the overall cleanliness of the hotel. The rooms were well-maintained and the bed was really cozy, which made our stay quite pleasant. the hotel's location was ideal as it was conveniently located near key attractions and amenities, making it easy for us to explore the area. The staff were also friendly and accommodating, providing us with helpful information about the nearby attractions and activities.

We did have a few dislikes during our stay. we found the size of the handicapped room to be too small for two people and a small 3-wheeled scooter.

Perfect for business in that area.I read that was described as an hostal but it is by all means a 3 star hotel and even superior,probably because it has been renovated.

hostal torrejon exceeded my expectations during this little getaway! the staff was super friendly and helpful, the room was clean and comfortable, and the location was brilliant with access to everything. highly recommend!

Breakfast options could be improved.

We had a great stay at this hotel. It's conveniently located close to the airport, which is perfect for travelers. The cleanliness of the hotel was outstanding. The staff was friendly and helpful with our needs during check-in and throughout our stay. The hotel facilities were adequate and the breakfast buffet was a good value. Additionally, there's ample parking and transportation is easy to access from this location.

No complaints.

Super easy check-in, friendly staff, small room upgrade, nice and clean, well-organized.

Nothing at all.

It was located in a nice quiet area, not far from the airport. We enjoyed the breakfast buffet and the friendly staff. The room was clean and comfortable, with a lovely view of the surrounding area. Plus, we were happy with the facilities, such as the air-conditioning and the complimentary toiletries.

The distance of the hotel from the airport was a bit inconvenient for our connecting flight.