Hotel Santo Domingo  4 stars

Calle San Bernardo Nº 1, Madrid, Spain, 28013  show mapSave
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities

Verified Reviews:

  • Bed is not comfortable - Amazing price - Ac does not work
  • Service was good - Bathroom was modern - No noise
  • Room was clean - Tasty breakfast - Staff spoke a poor english
  • Pool is beautiful - Staff are friendly - Good working internet
  • Excellent location - Wonderful decor - No parking
  • New building was very modern - Excellent service - Pool is rather small - No gym
  • Lobby is well decorated - Food is good - Comfortable bed - Would recommend it
  • Metro sation was just outside - Room was spacious and clean - Free wifi - Wide screen tv
  • Out of town - Neighbourhood is not good - Breakfast was delicious - Very cheap price
  • Rooms were not too big - Bathrooms were ok - Friendly staff - Good place to stay

Overview

The four-star Mercure Madrid Santo Domingo Hotel is comfortably placed in the heart of Madrid, within easy reach from the large park.

This unique contemporary property includes spacious meeting facilities and swimming pool.

The stylish 200 guest rooms are equipped with air conditioning and flat screen TV.

Guests are served delicious regional cuisine in two on-site restaurants.

Santo Domingo‎‎ Underground Station is about 100m away.

The staff at the hotel speaks English, French, Spanish, Italiano.

Year renovated   2012.  Number of rooms   200.

City Center Madrid - 1000 ft
Airports Barajas (MAD) - 9.3 mi
Train Stations Atocha's Train Station - 1.2 mi, Estacion de Chamartin - 3.8 mi
Underground stations Callao - 1000 ft, Sol - 2000 ft
Restaurants La Bola (cuisine: Spanish) - 700 ft, Restaurante De Prado - 100 ft
Parks Jardines de Sabatini - 1700 ft
Beaches Bolonia Beach - 500 ft

Rooms

Standard Rooms feature single bed, unique décor, air conditioning, LCD TV with cable channels, free Wi-Fi internet access, mini-bar, fully equipped bathroom with hair dryer, magnifying mirror and telephone.

Classic Rooms include two single beds, safe deposit box, work desk and wake up calls.

Superior Rooms have twin beds, night light and LED reading lights, elegant terrace and radio.

Suites are fitted with bathrobe, king bed and living area with sofa bed.

Dining options

The Sando Restaurant serves attractive traditional Spanish cuisine in relaxing atmosphere.

The Sando Café offers tasty snacks, selection of hot and cold dishes and variety of beverages from 8 am till 11pm.

A buffet breakfast is served at the price of EUR 14 per person per night. 

Work

The 11 spacious meeting venues provide flipcharts, audio-video equipment and lectern to accommodate up to 250 people.

Wi-Fi high-speed internet access is provided throughout the venue.

Leisure

The property also includes outdoor swimming pool.

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Facilities

General
  • Parking (fee required)
  • Safe deposit box
  • Car rental
  • Currency exchange
  • Elevator
  • 24-hour security
  • Multilingual staff
  • Bus parking
  • Concierge desk
  • Storage space
  • 24-Hour Front Desk
  • Front desk
  • Newspapers/magazines
  • Tour desk
  • Garage
Internet

Wireless internet is available in the hotel rooms and is free of charge.

Guest Parking

Public hotel parking is possible on site (reservation might be needed) and the rate is EUR 30 per day.

Services
  • Bell staff/porter
  • Maid Service
  • Shops/Commercial Services
  • Wedding Services
  • Valet parking
  • Medical Facilities Service
  • Laundry
Dining facilities
  • Breakfast buffet
  • Bar/Lounge
  • Restaurant
  • Cocktail lounge
Business facilities
  • Wi-Fi Internet
  • Business center
  • Printers
  • Fax/photocopying
Meeting facilities
  • Meeting/banquet facilities
  • Conference facilities
Children's facilities
  • Child care
Facilities for people with disabilities
  • Rooms/facilities for people with disabilities
Leisure and relaxation facilities
  • Swimming pool
  • Jacuzzi
  • Solarium
  • Night club
  • Rooftop terrace
  • Sun terrace
  • Shiatsu massage
Room facilities
  • Non-smoking rooms
  • Air conditioning
  • Room service
  • Heating
  • Ironing facilities
  • Work desk
  • Cribs available
  • Mini bar
  • Balcony
  • Turndown service
  • Terrace
  • Ceiling fan
  • Mirror
Bathroom
  • Bathtub
  • Hair dryer
  • Shower
  • Private bathroom
  • Bathroom telephone
Media
  • Cable TV
  • Satellite TV
  • LCD TV
  • Speaker phone
  • Dual voltage outlet
  • Pay TV
  • Telephone
  • Radio
  • Internet access
  • Direct dial telephone
  • Video on demand
Room decor
  • Soundproofed windows

Policies

Check-In

from  12 pm

Check-Out

until  12 pm

Children and extra beds
  • One child under the age of 1 may stay free of charge when using existing bedding. 
  • One child under the age of 1 may stay for free in a crib. 
  • Older children/adults may stay at the price of EUR 32.10 per person per night in an extra bed. 
  • All children under the age of 1 may stay free of charge when using existing bedding. 
  • All children under the age of 1 may stay for free in a crib. 
  • There are no extra beds provided in a room. 
  • Maximum capacity of cribs in a room is 1. 
Pets

Pets are not allowed.

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Standard Rooms feature single bed, unique décor, air conditioning, LCD TV with cable channels, free Wi-Fi internet access, mini-bar, fully equipped bathroom with hair dryer, magnifying mirror and telephone.

Classic Rooms include two single beds, safe deposit box, work desk and wake up calls.

Superior Rooms have twin beds, night light and LED reading lights, elegant terrace and radio.

Suites are fitted with bathrobe, king bed and living area with sofa bed.

Superior Room With Twin Beds
Check Prices
Hotel Santo Domingo Superior Room With Twin Beds Classic Room With A Queen Size Beds
Bed type: Double Bed or Two Single Beds or Twin Beds
Size: 220 sq. feet

Cozy room combining classic features and modern facilities. Consists of two Twin beds and a fully equipped bathroom, hairdryer, magnifying mirror, thermostatic faucets and telephone.

Room facilities
    Single Room
    Check Prices
    Hotel Santo Domingo Single Room
    Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
    Size: 175 sq. feet

    This room is cozy and is 14m2/151 sq. feet. Includes one Single bed fully equipped bathroom, hairdryer, magnifying mirror, thermostatic faucets and telephone.

    Room facilities
      Standard Double Room
      Check Prices
      Hotel Santo Domingo Standard Double Room
      Hotel Santo Domingo Standard Double Room
      Hotel Santo Domingo Standard Double Room
      Hotel Santo Domingo Standard Double Room
      Hotel Santo Domingo Standard Double Room
      Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
      Size: 175 sq. feet

      Room Size: 12 square metres
      Bed Size (s): 1 Double

      Room facilities
        Standard Single Room
        Check Prices
        Hotel Santo Domingo Standard Single Room
        Hotel Santo Domingo Standard Single Room
        Hotel Santo Domingo Standard Single Room
        Hotel Santo Domingo Standard Single Room
        Hotel Santo Domingo Standard Single Room
        Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
        Size: 175 sq. feet

        Room Size: 10 square metres
        Bed Size (s): 1 Single

        Room facilities
          Double Room With Swimming Pool Access
          Check Prices

          Room Size: 12 square metres
          Bed Size (s): 1 Double

          Classic Double or Twin Room
          Check Prices
          Hotel Santo Domingo Classic Double or Twin Room
          Hotel Santo Domingo Classic Double or Twin Room
          Hotel Santo Domingo Classic Double or Twin Room
          Hotel Santo Domingo Classic Double or Twin Room
          Hotel Santo Domingo Classic Double or Twin Room
          Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
          Size: 175 sq. feet

          Room Size: 16 square metres
          Bed Size (s): 2 Single

          Room facilities
            Superior Double Room
            Check Prices
            Hotel Santo Domingo Superior Double Room
            Hotel Santo Domingo Superior Double Room
            Hotel Santo Domingo Superior Double Room
            Hotel Santo Domingo Superior Double Room
            Hotel Santo Domingo Superior Double Room
            Bed type: Double Bed or Two Single Beds or Twin Beds
            Size: 220 sq. feet

            Room Size: 18 square metres
            Bed Size (s): 1 Large double

            Room facilities
              Superior Room 1 Double Bed Panorama V
              Check Prices

              Room Size: 25 square metres
              Bed Size (s): 1 Large double

              Standard Room
              Check Prices
              Hotel Santo Domingo Standard Room
              Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
              Size: 175 sq. feet

              This room is tastefully decorated and includes 16m2/172 sq. feet of living space and contains a fully equipped bathroom, hairdryer, magnifying mirror, thermostatic faucets & telephone.

              Room facilities
                Classic Room With Two Single Beds
                Check Prices
                Hotel Santo Domingo Classic Room With Two Single Beds
                Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
                Size: 175 sq. feet

                Cozy room combining classic features and modern facilities. Consists of two Single beds and a fully equipped bathroom, hairdryer, magnifying mirror, thermostatic faucets and telephone.

                Room facilities
                  Classic Room With A Queen Size Beds
                  Check Prices
                  Hotel Santo Domingo Classic Room With A Queen Size Beds
                  Bed type: Double Bed or Two Single Beds or Double Or Twin Beds
                  Size: 175 sq. feet

                  Cozy room combining classic features and modern facilities. Consists of a Queen size bed and a fully equipped bathroom, hairdryer, magnifying mirror, thermostatic faucets and telephone.

                  Room facilities
                    Superior Room With A Queen Size Bed
                    Check Prices
                    Hotel Santo Domingo Superior Room With A Queen Size Bed Standard Double
                    Bed type: Double Bed
                    Size: 220 sq. feet

                    Spacious and modern room is 22m2/237 sq. feet. Contains one Queen size bed, working desk and sitting area. Bathroom is equipped with modern facilities.

                    Room facilities
                      Triple Room
                      Check Prices
                      Hotel Santo Domingo Triple Room
                      Bed type: Triple
                      Size: 260 sq. feet

                      The size of this room is 24m2/258 sq. feet. Includes two Twin beds and one spare bed, has unique decor and contains modern facilities.

                      Room facilities
                        Double Room With Panoramic View
                        Check Prices
                        Hotel Santo Domingo Double Room With Panoramic View

                        This room measuring 29m2/312 sq. feet in the new part of the hotel with one Double bed, color-changing shower, hairdryer, magnifying mirror. It is boasts of splendid panoramic view.

                        Hotel Santo Domingo LocationWhat's nearby

                        Legend
                        Legend
                        • Current hotel
                        • Hotels nearby
                        • Airports
                        • Underground stations
                        • Train stations
                        • Parks
                        • Tourist attractions
                        • Museums
                        • Convention centers
                        • Stadiums
                        • Food and meals
                        • General

                        Hover above the icons to see hotel photo and details.

                        Click the hotel to go to the main hotel page.

                        What's nearby

                        What's nearby.

                        City Center is about 200m away.

                        Sabatini Gardens, a landmark public park is about 750m away.

                        Museo Naval, Madrid's naval museum is about 1.6km away.

                        Parque del Retiro, a large park is about 2.4km away.

                        Tourist attractions
                        • Plaza de Espana
                          400 ft
                        • Downtown
                          1000 ft
                        • Plaza Mayor
                          1400 ft
                        • Royal Palace
                          2000 ft
                        Popular areas
                        • City Center
                          700 ft
                        • Calle Princesa
                          1700 ft
                        Places of interest
                        • Discoteca Palace Madrid
                          700 ft
                        • plaza maria soledad acosta
                          700 ft
                        • plaza d'Espana
                          1000 ft
                        • Plaza de Oriente
                          1400 ft
                        • Casa del Ratoncito Pérez
                          1400 ft
                        • Plaza de España Jardines de Ferraz
                          1700 ft
                        • 1700 ft
                        • 1700 ft
                        • El oso y el madroño
                          1700 ft
                        • Plaza Mayor et Puerta del sol
                          2000 ft
                        • Plaza Castilla
                          2000 ft
                        Convention centers
                        Shopping areas
                        • Fnac
                          1000 ft
                        • El Corte Ingles
                          1400 ft
                        Amusement
                        • cortylandia
                          1000 ft
                        Monuments and Landmarks
                        • Monasterio de las Descalzas Reales
                          1000 ft
                        Museums
                        • Museo Cerralbo
                          2000 ft
                        Universities, Institutes
                        • El Senado
                          1000 ft
                        Theaters
                        • Lope de Vega Theatre
                          400 ft
                        • Teatro Real
                          1000 ft
                        Underground stations
                        • Callao
                          700 ft
                        • Sol
                          1700 ft

                        Local Attractions

                        • Prado Museum
                          5100 ft
                          Calle Ruiz de Alarcon 23, Madrid
                        • Madrid Wax Museum (Museo de Cera)
                          5000 ft
                          Paseo de Recoletos, 41, Madrid
                        • Army Museum (Museo del Ejercito)
                          5000 ft
                          Mendez Nunez, 1, Madrid
                        • Hermitage of San Antonio de la Florida (Ermita de San Antonio)
                          5200 ft
                          Paseo de la Florida, 5, Madrid
                        • National Library of Spain
                          5100 ft
                          Paseo de Recoletos, 20, Madrid

                        Near the hotel

                        • Monastery of Santo Domingo de Silos
                          500 ft
                          Santo Domingo de SilosSpain
                        • Bolonia Beach
                          500 ft
                        • Alto de Garojonay
                          500 ft
                          La GomeraSpain
                        • La Central de Callao
                          800 ft
                          Postigo de San Martin 8, Madrid
                        • Estacion de Chamartin
                          900 ft
                          MadridSpain
                        • Monasterio de la Encarnacion
                          900 ft
                          Plaza de la Encarnacion 1, Madrid
                        • Royal Palace of Madrid
                          1900 ft
                          Calle Bailen, Madrid

                        Restaurants Nearby

                        • La Bola

                          52% likes this, based on 410 reviews
                          Cuisine: Spanish
                          Price Range: USD 36 - USD 57

                          700 ft
                          C/ Bola 5

                          Phone: +34 915476930

                        • Restaurante De Prado

                          68% likes this, based on 24 reviews

                          100 ft
                          Calle Silva, 2

                          Phone: +34 915416047

                        • Sando

                          71% likes this, based on 31 reviews
                          Cuisine: European
                          Price Range: USD 42 - USD 72

                          200 ft
                          Calle Izabel La Catolica, 2-4

                          Phone: 91 547 99 11

                        • Cafeteria Oscar

                          61% likes this, based on 43 reviews

                          200 ft
                          Plaza de Santo Domingo
                        • Samurai

                          73% likes this, based on 53 reviews
                          Cuisine: Japanese
                          Price Range: USD 30 - USD 38

                          200 ft
                          Cuesta de Santo Domingo 24

                          Phone: +34915593065

                        Getting there.

                        Madrid-Barajas International Airport is approximately 15.8km away.

                        By car head south, merge onto Autovia de Acceso al Aeropuerto de Barajas/M-14 via the ramp on the left to Madrid/Avenida de America, take the second exit for A-2/E-90 toward Madrid, merge onto Avenida de America/A-2, turn right onto Plaza del Doctor Maranon, turn left onto Paseo de la Castellana, continue onto Paseo de Recoletos, take right onto Plaza de Cibeles, continue onto Calle de Alcala, turn right onto Calle Gran Via, take left onto Calle del Doctor Carracido, turn left onto Calle de Leganitos and follow on Plaza de Santo Domingo.

                        Getting around.

                        Callao‎ Underground Station is about 300m away.

                        Santo Domingo‎‎ Underground Station is approximately 100m away.

                        San Bernardo-Plaza Santo Domingo‎ bus stop is just 20m away.

                        Private indoor parking is also available.

                        Hotel Santo Domingo Reviews

                        Guest reviews are submitted by our customers after their stay at Hotel Santo Domingo

                        Average guest rating

                        7.6
                        out of 10
                        Excellent
                        Based on 657 reviews

                        Rating by category:

                        Location
                        8.4
                        Rooms
                        7.6
                        Service
                        7.2
                        Value
                        7.4
                        Dining
                        8.2

                        Individual guest reviews

                        • Single

                          Breakfast is the only thing that I liked on this hotel.

                          Be aware!!!! There is a old part in the building and a new new but on the site they only show you the good part. The old one where I stayed at is terrible, there is no air conditioner, bad smell, to open the window I need to remove a table that blocks it, patetic, don´t recommend ever!!! It is the worst hotel I have ever been.

                          • Average rating
                            4.2
                        • Family with children

                          Good location for walking around the city sites. Santo Domingo Metro station right outside hotel door. Nice dining room with excellent breakfast.

                          We had booked a standard room for three people and were given a very crappy small room that we would regard as way below the standard that could reasonably be expected in a Mercure hotel. It had unpainted plaster patches on the walls, the window shutter was mostly closed and the small part of window we could see through looked through scaffolding into a storage area that looked like a rubbish tip. We refused to accept the standard room and paid extra to get 2 nice rooms in the new part of the hotel overlooking the square.

                          • Average rating
                            8.2
                        • Single

                          Secure hotel and location except that it seemed to be cut in half- the room was beautiful, if only I knew how to operate the shower - oh well i had baths for two days.. lovely linen and bedroom decor, clean and sumptuous.

                          Although quite high-priced, it was reduced, however this is no excuse for not telling customers that the hotel is under renovation and reception area is in an obscure place requiring direction whenever i left my room, with no staff available for help. Also construction sounds through the day, very brusque reception staff except for 1 lovely young lady and the room-service sandwich i ordered was,for 12 euros or so sparse and, i suspect, led to the bad stomach upset that then kept me to my room in Madrid when I had looked forward to sight-seeing. The egg looked and smelled suspicious but it was late and I was tired. Also i booked mercure thinking that complimentary water and tea/coffee availability in the room was mandatory. Very noisy passage outside my room - renovation? and i want to know whether it is true that there is always a reason such as this when hotels offer reduced rates. I'd have gone elsewhere if I'd known and feel a bit cheated knowing that i may never get to return to Madrid.

                          • Average rating
                            8.0
                        • Group of friends

                          friendly service. Professionalism in all contacts. Helpfull personnel. Very clean environment, specially the room.Variety of reading material in lobby .

                          every aspect of the hotel quite fine

                          • Average rating
                            10.0
                        • Group of friends

                          Excellent location of the hotel, in the very center of the city, near Gran Via (the main street of Madrid). Good variety of meals for the breakfast and very comfortable beds in the room (standart double room). There you'll find everything you may need for relaxation after long-day city trip.

                          • Average rating
                            9.2
                        • Group of friends

                          It was very close to the city center.

                          The price was a little high for the price they charge it should be much better room.

                          • Average rating
                            7.0
                        • Single

                          A great posision just off the Gran Via and the room was a good size for a hotel in central Madrid.

                          The resturant was over priced and the King Size bed was two single's pushed together.

                          • Average rating
                            7.8
                        • Couple

                          Breakfast and rooftop terrace.

                          Rude staff on check in desk. Hair and mould in bathroom. No shampoo, conditioner or soap in the bathroom when we arrived, had to call reception and ask for it to be deliver to our room. When leaving had to wait 20 mins for our stored luggage to be returned, despite the staff not being busy. Very disappointed overall.

                          • Average rating
                            5.4
                        • Group of friends

                          Perfect location, cleanliness of the room, very good breakfast, hotel staff very kind and helpful...

                          The hotel is a bit noisy, that is the only thing I didn`t like about the hotel.

                          • Average rating
                            9.2
                        • Single

                          I was given an upgrade for no extra cost and the roof terrace and pool were godsend in the July heat.

                          My original room was rather dark with no outside view.

                          • Average rating
                            10.0
                        • Group of friends

                          The hotel was situated in an ideal location. The staff were extremely helpful to us. We stayed in two triple rooms, both of which were spotless and we all commented on how comfortable the beds were. All in all a fantastic hotel and would certainly stay again.

                          • Average rating
                            10.0
                        • Single

                          This place is a bit faceless, and plain, the pool wasn't open when I was there, this was my only reason for picking it. It gives the impression that it has some sort of terrace from the pictures, but no. No outside area in the sun to take a drink. The staff are efficient, but no more. The area is a bit rough, there is a sort of rough chinese area behind, strip clubs, latina girls coming up to you etc, you get the idea. Having said that, it is close to the park, and opera, and very central to all areas, but you find yourself trying to get away from its location asap. It is very central to Grand Via, but that is a faceless high street, just like any in Europe, just more prostitutes and very dirty. I didn't have a bad stay, it is clean, the staff do what they should, but, it wasn't anything like I expected. There are nicer areas to stay, and nicer hotels. Wasn't quite sure what my Superior room had that made it superior, dark, small, and no bath...?

                          • Average rating
                            5.8
                        • Older travelers

                          Room was clean, nice and spacious, located on the fifth floor. It had a small balcony and a yacuzzi tub. Location was good and in general we were very happy with the hotel, might stay there also during our next visit.

                          Location is somewhat noisy, but it did not really bothered us. Breakfast was not luxurious but alright. Bathrobes were included in the price but each day they disappered during cleaning and we had to ask for them in the reception. A small quiet bar in the hotel would have been nice.

                          • Average rating
                            9.2
                        • Group of friends

                          Good location, neutral, very clean, good service, would recommend to other travellers.

                          • Average rating
                            8.2
                        • Single

                          Very good location in the centre of the city and right next to a metro station.

                          Half of the hotel is unrenovated with very small, scruffy and uncomfortable rooms with minimal daylight. Bad smells from the plumbing and a problem with water pressure in the bathrooms. Be very careful when checking into this hotel that you do not end up in the unrenovated part of the hotel.

                          • Average rating
                            4.6
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                        Why book with us?

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                        Hotel Awards 2014

                        SpanishHOTEL AWARDSHighly RecommendedMadridHotel Santo Domingo

                        According to guest reviews, the hotel has been rated asBest Design Hotels in Spain

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