The location was perfect, right in the middle of the city, making it easy to find something to eat. There were many restaurants and cafes nearby, especially in Chinatown. It was also convenient to walk around, and it only took a few minutes to drive to other places to eat. Plus, there were plenty of options within walking distance, including restaurants, bars, and tourist attractions. The room was spacious enough for all of us, with a comfortable bed and nice carpeted floors. The staff were very friendly and always had a smile. We even tried the room service in the middle of the night, and the food was delicious. this place was a great choice for our family!

As for the cons, the hotel can improve on being more attentive to guest requests. However, despite this minor complaint, we highly recommend this hotel to families.

The friendliness an hlpfulness of all the staff.

Efficiant staff, good location

My stay at Hotel Royal was absolutely wonderful. The staff were incredibly friendly and helpful, always going above and beyond to ensure my comfort. The rooms were clean and comfortable, providing a perfect space to relax after a long day of exploring. One particular highlight was the room service, which was available 24/7 and provided delicious meals even in the middle of the night. I highly recommend Hotel Royal for a fantastic stay in Penang.

The staff go out of their way to provide great customer service to their guests.

Lack of tourist information displayed in hotel foyer.

The good service and the kind treatment

We recently stayed at a 4-star hotel in Penang and had a wonderful experience. The location of this place was perfect, right in the heart of Georgetown and within walking distance to many of the best restaurants, bars, and tourist attractions. The room itself was spacious and clean, with a comfortable bed and a nice bathroom with a bath. The hotel staff were attentive and friendly, always making sure we were well taken care of. Additionally, the hotel had great amenities such as a sauna, swimming pool, and a fitness studio. The free Wi-Fi was also a plus, allowing us to stay connected during our stay. this hotel provided enhanced comfort and quality services, and we would highly recommend it to anyone visiting Penang.

In conclusion, this hotel is absolutely ideal for a stay in Penang. The location is great, being right in the middle of the city, and it is convenient to travel around to other places.

I booked the hotel through the net, but when I arrived the my booking wasn't in their system. instead of upgrading me to a better room or whatever, they made me wait for almost 4 hours to get my room ready. But when my room is done, they done even call me even though I've already left my phone no to them. I think this was the worse hotel I ever been to.

Service was very good and attentive to requests. Availability of the sauna was a plus, however pool was small for exercise purposes while adequate for an afternoon splash.

Convenient location near the beach. Friendly staff always willing to assist. Comfortable beds. Delicious breakfast with a variety of egg options

Felt extremely welcome, nothing was too much trouble.

The welcome given by all staff was outstanding. The buffet-style breakfast was a real treat with a range of choices from western standards (freshly cooked omelettes or pancakes, porridge) to local cuisine such as Nasi lemak and Beef rendang.Even at 6:00AM.View from our room on the 17th floor was great.

Had to pay a minimum of RM15 for use of a "Business Centre" computer - although this did cover for up to an hour.

well located in Georgetown, easy from there to navigate through the city.Very helpful and nice staff at swimming pool/fitness.Free cable internet in room.

Hotel is old.Maintenance should be better.Rooms are big (Executive Suite), separate living room. Tv sets are old and channel choose is limited.Cleaning is late in the afternoon.

Great service and comfortable beds. The breakfast options were varied and the eggs cooked to perfection. the location was central to the business district and it was easy to find shops and restaurants nearby.

nice staff, very helpfull, great value for money.

location is a bit off centre for penang standards (10-15 min. walk to 'happening area')

Comfort, amenities, internet free in the room, location