Great Location and Amenities

Convenient shopping and dining nearby. The rooms are clean and comfortable. A variety of amenities are available such as a swimming pool and spa. The staff is friendly and professional.

The staff is unaccommodating, lacking in customer service, and unwilling to go above and beyond to make the experience memorable. The room rates are overpriced for the quality of service and amenities provided.

It was a very nice hotel with vary good service and clean well maintained rooms in the vicinity of a major shopping area in Tianjing. This is a very exclusive shopping area and therefore very expensive shopping especially by Chinese standards.No cheap fake goods here.

Its location is very good in one respect but also its a negative in another because traffic in the vicinity is complete madness & a nightmare. Some taxi drivers even refuse to drive you there especially at rush hour.

Location..location..location

Housekeeping was very poor and breakfast was not to the standards.

Convenient location near subway station and shopping street. Smooth check-in and check-out process. Good breakfast and in-room amenities. Comfortable rooms with nice view and bath facilities. Close to various malls and department stores.

Very nicely furnished rooms and Very clean! Staff excellent and english speaking. Well situated for shopping area .

They should have more info about sightseeing in Tianjin .

good price, excellent location (main shopping road around the corner, big shopping mall within the building, tube access around the corner), clean

Hotel is surrounded by construction sites, but this is not the fault of the hotel.

This hotel exceeded my expectations with their exclusive amenities, attentive service, and prime location. The swimming pool and private facilities were a great bonus to my luxurious stay. The restaurant's diverse menu made every meal a delightful gastronomic experience, and the bar/lounge area was the perfect place to unwind after a long day.

I did encounter a minor issue with the room's limited view. Nevertheless, the room advantages and exceptional service more than made up for it.

i loved the pool and the steam room

reception on 6th floor is a bit unusual some better signs woiuld have helped. The breakfast was ok but a bit unorganised. I ordered thhe eggs then went to get some bacon etc. There was no sausages so they had to be cooked fresh. The toast machine didn't work, all the toast fell down the back. The breakfast was ready bit by bit.

The rooms were very. Nice

Our stay was spoilt by the inability to col the room with the air conditioning units as the hotel switches off the facility to do this in winter to save money

Convenient location near subway, historic area. Easy access to shopping and transport. Helpful staff, English spoken. Good quality room amenities

I liked the overall feeling of the rooms. Very quiet, of very good quality. Breakfast was rich and staff very attentive and helpful.

More international channels on tv would have been better.

Location

Bathroom wet with stagnant water, need to be repaired

As women traveling alone, we felt safe and secure throughout our stay. The bilingual/tri-lingual staff made communication easy, and the front desk personnel were polite and professional. The well-maintained facilities and clean rooms were typical of Japanese quality. The restaurant served exceptional yet affordable meals, reminiscent of our time in Tokyo. We appreciated the staff's help in arranging a private taxi, ensuring a professional and reliable service.

We felt very happy with our experience and had no complaints at all.

The staff doesn't speak english !!how can it be ? very dirty all facilities in spa, they have to hire someone. Never seen before that you have to wear the cap in pool the fitness room was dirty or closed All restaurants close at 10, as we arrived at 8.10 the staff give me the advice to come next time at 6 pm... Problems at check out the staff was starring and laughing like they never have seen european people before ...

I got excellent value for my money at Hotel Nikko! The room design was top-notch, with impressive attention to detail. The staff were polite, professional, and always ready to help. The location was very central and convenient for exploring.

The menu for breakfast could have had more variety.