Hotel El Establo Puntarenas

The rooms were scattered all over the mountain and one needed transportation, particularly in the rain to the reception gift store as well as the dining room.

Rooms: there was no sound barrier between rooms; room furnishings were cheap and actually broke with normal use; lighting inadequate; plumbing noisy.

Watching the clouds roll up the mountain to our room and then hearing the rain.

The rooms are large with private balconies.

The rooms were great, pool ok, food less than satisfactory, especially the one evening buffet we had at the hotel.

Food--breakfast buffet adequate; but lunch/dinner in dining room was slow, poorly prepared, and the staff were clueless in managing the simplest requests.

Total lack of central gathering space in spite of pool/bar, these were poorly used (actually vacant most of the day) due to the difficulty in access--except for morning breakfast, the hotel felt empty with little opportunity for guest interactions.

Two restaurants, one buffet and one a la carte.

Though good, the a la carte restaurant is very expensive.

Service: many staff were nice and tried to help, but others had no english skills and or no hotel experience.

There is no access for disabled guests, No heat availability in rooms, Advertised jacuzzi unavailable expcet for high-priced spa services.

Hotel Layout--poorly designed requiring shuttle bus to travel anwhere within hotel; site on steep mountain makes walking impractal.

Eco-aspects: need for gas powered shuttle defeats eco-friendly aspect.