Hilton Garden Inn Hilton Head Hilton Head Island - 希爾頓黑德島

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• The bed was a little hard for my taste but the room was clean and nicely appointed. Nice Hotel, Should Offer Free Breakfast for Price.

• 平均评级: 3.9

  客户种类: 有孩童家庭

  2 queen beds and a sleeper sofa and oversize chair in the next room. All in all great hotel for the money and very attentive staff.

  我给这家酒店的评级是:

  • 4.0 地点
  • 3.8 客房
  • 3.8 服务
  • 4.0 超值

• 平均评级: 4.3

  Our room was bargain basement priced and we were pleasantly surprised at how clean, spacious and comfortable the room was. The room was spacious, had wifi access and was quiet with no noise from the main road due to its set-back location. We were even seated and served by a very polite waiter. Can you imagine a chain hotel with such great beauty and service?

  我给这家酒店的评级是:

  • 5.0 地点
  • 3.8 客房
  • 3.2 服务
  • 5.0 超值

• 平均评级: 4.5

  The best thing was our big room - large enough for our kids to stay on one end of the suite to watch one of 2 TVs and not disturb us. Staff was extremely friendly and helpful. The free access to Golds Gym just a short walk away was also a plus.

  我给这家酒店的评级是:

  • 4.0 地点
  • 5.0 服务
  • 4.6 超值

• 平均评级: 4.1

  My husband and I arrived late in the evening for our check-in only to find that our suite, which had been confirmed along with confirmation of a late arrival, had been given away. When we asked what accomodations would be provided to us and our 3 teen-agers, we were told by the manager on duty that they had a single smoking room with a king size bed to offer us. We advised them that we had just driven 6 hours, it was very late, I am highly allergic to smoke, and there were 5 of us to sleep in 1 king size bed. We asked for them to put us up in another hotel for the night until our suite was available, and they refused. We even got the operations manager on the phone, who refused to pay for a room for us elsewhere. By the time we left, we had gone through 3 levels of managers to no avail. We have stayed with Hilton for 20 years, several years at Gold status, currently at Silver, and have never experienced this kind of treatment at a Hilton or any other Hotel, for that matter. And when, in the end, we filed a claim with the HIlton chain, the manager LIED to customer service and said that he had resolved the matter with us. I have never seen such a total disregard for customer service.

  我给这家酒店的评级是:

  • 3.3 客房
  • 5.0 服务
  • 4.0 超值

• 平均评级: 4.1

  My husband and I arrived late in the evening for our check-in only to find that our suite, which had been confirmed along with confirmation of a late arrival, had been given away. When we asked what accomodations would be provided to us and our 3 teen-agers, we were told by the manager on duty that they had a single smoking room with a king size bed to offer us. We advised them that we had just driven 6 hours, it was very late, I am highly allergic to smoke, and there were 5 of us to sleep in 1 king size bed. We asked for them to put us up in another hotel for the night until our suite was available, and they refused. We even got the operations manager on the phone, who refused to pay for a room for us elsewhere. By the time we left, we had gone through 3 levels of managers to no avail. We have stayed with Hilton for 20 years, several years at Gold status, currently at Silver, and have never experienced this kind of treatment at a Hilton or any other Hotel, for that matter. And when, in the end, we filed a claim with the HIlton chain, the manager LIED to customer service and said that he had resolved the matter with us. I have never seen such a total disregard for customer service.

  我给这家酒店的评级是:

  • 3.3 客房
  • 5.0 服务
  • 4.0 超值

• 平均评级: 3.3

  My two girlfriends and I stayed at the Hilton Garden Inn in January 2006 for a long weekend. Our check in was smooth, and we promptly went to bed. I went down to the front desk, explained my problem, and inquired if there was a drugstore or something nearby where I could get some earplugs. Finally, I asked if they had another room available that I could take. I said it didn't matter to me what floor it was on, what kind of beds or if it was smoking or non smoking. The night clerk found a room for me just a couple of doors down from my original room.

  I fully expected to have my credit card charged for the full amount of the room, but lo and behold, when I got my bill, they didn't charge me a dime. They had every right to charge me something for the 7 hours the room was in my name, and I feel sure that another hotel probably would've charged for a full night's stay.

  我给这家酒店的评级是:

  • 3.0 客房
  • 3.0 服务
  • 4.0 超值

• 平均评级: 4.1

  I was promptley welcomed by hotel staff and check in was quick and efficient. Room was very nice and clean. Great breakfast buffet in morning. Beautiful pool area overlooking marsh.

  我给这家酒店的评级是:

  • 3.3 客房
  • 5.0 服务
  • 4.0 超值

• 平均评级: 1.6

  My business associates and I have stayed here several times on business and on every occasion the management staff has been very rude. The rooms are just so so and the charge for the contentintal breakfast. The owner manager was very rude to me and my traveling partners about this refusing to waive the fee. The HGI caters to business travelers and this type of service is uncalled for and in our many years of travel with Hilton we have never incurred this type of fee.

  我给这家酒店的评级是:

  • 1.8 客房
  • 1.0 服务
  • 2.0 超值

• 平均评级: 3.9

  Lovely hotel, excellent staff.

  我给这家酒店的评级是:

  • 3.8 客房
  • 4.0 服务
  • 4.0 超值

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